Retail TouchPoints

DECEMBER 20, 2021

The global social commerce market is expected to reach $2.9 As a result, brands and retailers across categories are focused on bolstering their social commerce capabilities. While many companies have gone the route of traditional vendor partnerships, some brands are bringing social commerce tools in-house via acquisition.

Social Commerce 264

Social Commerce Customer Retention Marketing Consumer 264

Inside Retail

APRIL 26, 2024

Customer retention With both consumers and retailers feeling the pinch of increasing costs, customer retention will be a key theme of 2024. The competitive landscape is overflowing, making customer acquisition more expensive. Customer retention efforts are six to seven times more cost-effective.

Customer Retention 277

Customer Retention Fulfillment Social Commerce Supply Chain Management 277

Retail TouchPoints

JULY 5, 2022

The latest report, which was released in December 2021, found that not only are retailers selling through branded ecommerce sites ( 76% ) and stores ( 65% ), they also are using other channels including social commerce ( 43% ), mobile websites/apps ( 36% ) and marketplaces ( 35% ).

Fulfillment 278

Fulfillment Social Commerce Customer Retention Consumer 278

Retail TouchPoints

MARCH 25, 2024

Planned topics include: Tangible use cases for artificial intelligence (AI); Content marketing strategies that drive awareness and build trust; The evolution of contextual commerce through connected TV (CTV), retail media and other emerging channels. They’re for people who see the world the way they do.” Read the article.

Social Commerce 260

Social Commerce Loss Prevention Customer Experience Customer Retention 260

Retail Assist

JANUARY 17, 2023

Quick commerce, social commerce, marketplaces, greenwashing of brands, a resurgence in physical retail and a rebalancing of ecommerce were key themes during the year. As consumer spending is squeezed, acquiring new customers will be costly and more difficult. The post 2023: The Year of Customer Retention?

Customer Retention 52

Customer Retention Payment Services Loss Prevention Checkout 52

Retail TouchPoints

FEBRUARY 7, 2024

Focus on customer retention. Some retailers may view gamification initiatives as a one-off, but it is important to fully integrate it into one’s brand strategy and constantly update and create new opportunities that keep customers engaged, giving them a reason to return.

Customer Retention 287

Customer Retention Customer Experience Advertising Consumer 287

365 Retail

AUGUST 30, 2022

Trends that brands should keep in mind to attract new customers are supporting local communities, sustainability, digital and omni-channel transparency, convenience, social commerce, experiences over product and bridging the gap between the on-line and off-line journey, subscription models and autonomous delivery.

Supermarket 104

Supermarket Customer Retention Social Commerce Consumer 104