Retail TouchPoints

MAY 11, 2021

The customer journey starts off linear, but it should end in a cycle of repurchasing. Getting the returns experience right is one of the most critical parts of that cycle — 95% of shoppers say that how returns are handled affects their decision of whether to purchase again. Return Rate and Negative Reviews.

Customer Experience 186

Customer Experience Returns Customer Retention Shopping 186

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. Begin with baby steps, she advocates.

Planning 290

Planning Shipping Returns Customer Retention 290

Inside Retail

MAY 29, 2024

For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. The average rate of customer retention in e-commerce is around 38 per cent. That means that just three out of 10 customers stick with one single brand for more than one year.

Returns 147

Returns Merchant Services Drop-Shipping Shipping 147

Inside Retail

MAY 29, 2024

For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. The average rate of customer retention in e-commerce is around 38 per cent. That means that just three out of 10 customers stick with one single brand for more than one year.

Returns 147

Returns Merchant Services Drop-Shipping Shipping 147

Retail TouchPoints

FEBRUARY 2, 2021

With the onset of the COVID-19 pandemic in 2020, paired with renewed restrictions and stay-at-home orders approaching the holidays, that steady pace of online shopping growth has gone out the window. Ecommerce has grown exponentially over the last two decades, albeit at a fairly steady pace.

Shopping 219

Shopping Customer Retention Promotions Marketing 219

Inside Retail

MARCH 3, 2024

Given current economic conditions impacting both shoppers and retailers, focusing increasingly on customer retention over acquisition is key to driving better outcomes and returns. Many loyalty programs are ineffective and their returns are unknown at best, and margin erosive at worst.

Marketing 290

Marketing Customer Retention Returns Promotions 290

Retail TouchPoints

NOVEMBER 5, 2024

If your customers have to deal with an annoying login process at the end of their shopping journey, they’ll just abandon their cart. By implementing these approaches, you can help shape customer behavior and reduce the risk of breaches, while also improving customer retention and overall experience.

Payment Services 249

Payment Services Customer Retention Accounting Checkout 249

I Vend

JUNE 20, 2024

Customer retention is one of the most valuable and important strategies for building a successful mid-size retail business. It places the focus on customer lifetime value (CLTV) – the total that a customer spends with the retailer over a relationship that usually spans years, and even generations.

Customer Retention 94

Customer Retention Management Consumer Marketing 94

Inside Retail

JULY 18, 2024

Four in five Australian consumers are cutting down on something to save money as the cost of living crisis bites – and more than half of consumers in the country are looking for the best value when they shop. During the past year, Shopify has observed marked changes in consumer shopping behaviours, which are driving a shift for retailers.

Customer Retention 264

Customer Retention Customer Experience Consumer Shopping 264

365 Retail

FEBRUARY 5, 2024

The expo will delve into key industry topics such as streamlining operations, enhancing digital experiences with artificial intelligence (AI) and virtual reality, and improving customer retention and loyalty. Notable participants include TikTok Shop , Google , Worldpay , and John Lewis , among others.

Returns 113

Returns Customer Retention Location Shopping 113

Inside Retail

AUGUST 9, 2023

Returns present a complex challenge for retailers of all sizes, not only contributing to their carbon footprint, but also eroding their profit due to the cost of managing and paying for reverse logistics and, in some cases, leading to fraud. Meanwhile, the use of returns by customers continues to grow in popularity.

Returns 130

Returns Customer Retention Accounting Fashion 130

Retail TouchPoints

JUNE 29, 2021

In fact, it’s evolved from a futuristic sci-fi concept to a safe option for shoppers to do their daily grocery shopping. As a result, retailers had to move quickly to implement social distancing mandates in stores to make their customers feel as safe as possible while shopping.

Payment Services 222

Payment Services Checkout Customer Retention Kiosk 222

Retail TouchPoints

JANUARY 18, 2022

Retailers frequently ask customers to enroll in a loyalty program at point of sale — especially during the holiday shopping season. In fact, 61% of consumers have joined a loyalty program to get discounts for holiday shopping. 3 Steps for Inspiring Customers to Stay Engaged.

Customer Retention 267

Customer Retention Shipping Point of Sale Consumer 267

Retail TouchPoints

AUGUST 31, 2022

The retailer plans to leverage its recently introduced cross-banner Welcome Rewards loyalty program to drive traffic, sales and customer retention. The company reported that since the program’s national launch it has increased membership 20% to a total of 5 million members. “We

Customer Retention 250

Customer Retention Finance Fulfillment Planning 250

Independent Retailer

NOVEMBER 28, 2022

Consumers are returning more purchases than ever, especially with the growing convenience of online orders, but it is becoming an increasingly expensive problem for retailers. Last year alone, retailers lost $218 billion to ecommerce returns. Shoppers Already Expecting to Return Gifts. Shoppers Already Expecting to Return Gifts.

Returns 97

Returns Customer Retention Wholesale Fashion 97

Retail TouchPoints

FEBRUARY 7, 2024

Consumers do not simply want to view ads, as traditional static shopping experiences are no longer the most captivating way to advertise to someone; rather, they want to engage with ads and develop a relationship with brands as they discover and purchase new products. Focus on customer retention. Make it fun.

Customer Retention 230

Customer Retention Customer Experience Advertising Consumer 230

Inside Retail

DECEMBER 12, 2024

A data-driven approach ensures resources are allocated to the tactics that deliver the greatest return. Turning insights into retention strategies Holiday shoppers often include a mix of first-time buyers and regular customers. For first-time buyers, the goal is to create a positive impression that encourages them to return.

Customer Retention 241

Customer Retention Promotions Returns Planning 241

Retail TouchPoints

APRIL 12, 2023

For instance, many restaurants might try and compete with traditional grocery shopping by adopting delivery services in order to appeal to consumers who lack the time, space or inclination to cook. Transform shopping in-store. Innovating the in-store experience can give stores a great return on investment.

Supermarket 231

Supermarket Grocer Customer Retention Checkout 231

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments.

Advertising 293

Advertising Consumer Customer Retention Fulfillment 293

Retail TouchPoints

APRIL 1, 2024

A crucial part of that positive CX is providing service in a customer’s native language. Even Amazon, the paragon of online shopping, only offers customer service in 16 languages. Research shows that nearly 30% of businesses lacking appropriate multilingual support have lost customers.

Customer Experience 277

Customer Experience Clienteling Customer Retention Accounting 277

Inside Retail

FEBRUARY 26, 2024

AI: Revolutionising the shopping experience The rise of artificial intelligence (AI) promises to revolutionise the shopping experience, with 31 per cent of surveyed Australians recognising its value in streamlining order and delivery updates. Returns – once viewed as a friction point – now emerge as a loyalty catalyst.

Customer Retention 130

Customer Retention Returns Consumer Shopping 130

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. This is the post-purchase realm, a universe of interactions that determine whether you’ll shop with the same brand again.

Customer Retention 261

Customer Retention Shipping Customer Experience Checkout 261

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. Do I get upgraded or enhanced service [compared to] someone who shops with you just one or twice?”

Drop-Shipping 254

Drop-Shipping Consumer Customer Retention Shipping 254

Retail TouchPoints

JUNE 23, 2022

Last year, the average family with K-12 students spent $848 on return to school items, while families of college students spent an average of $1,200, according to the National Retail Federation. Among older shoppers, security may be more of a factor, because 44% say the possibility of online scams deters them from shopping online more often.

Payment Services 253

Payment Services Checkout Drop-Shipping Customer Retention 253

I Vend

MARCH 14, 2023

As shoppers return to brick and mortar stores in their drovers, they crave the in-store experience. Retailers who want to set themselves apart are integrating more human and personal touchpoints into the shopping experience, increasing engagement, loyalty and sales. iVend Mobile POS Mobile POS in retail engages and delights shoppers.

Shopping 98

Shopping Point of Sale Payment Services Checkout 98

Retail TouchPoints

JULY 26, 2022

Customers can try products for seven days and return what they don’t like at no charge. Goodlife’s returns are already low — around 8% online (where returns are typically closer to 20% to 30% , especially in apparel) and 2% in stores. “[Try Try Now] allowed us to be arrogant,” said Codispoti. “

Fashion 242

Fashion Wholesale Apparel Returns 242

Retail Assist

JANUARY 17, 2023

More shops have shut down in the last five years (according to the Centre of Retail Research which found 17,145 shops in the UK closed for good in 2022), but stores are still fundamental to the omnichannel experience. As consumer spending is squeezed, acquiring new customers will be costly and more difficult.

Customer Retention 52

Customer Retention Payment Services Loss Prevention Checkout 52

Wiser

NOVEMBER 1, 2023

Unfortunately, when it comes to eCommerce, it’s not uncommon for potential customers to leave a retailer’s site without actually making a purchase. The product may be in their shopping cart, on their wish list, or viewed multiple times, yet the sale doesn’t reach completion.

Customer Retention 146

Customer Retention Returns Advertising Customer Experience 146

Retail TouchPoints

JULY 14, 2021

Using ecommerce platforms like Shopify , Wix or SnapBlooms is a no-brainer for small shops, but before signing on to one, you must know your niche industry and the available ecommerce solutions. A successful ecommerce website exceeds customer expectations when purchasing online, making the experience trustworthy, seamless and easy overall.

Payment Services 229

Payment Services Checkout Customer Retention Management 229

Retail TouchPoints

SEPTEMBER 30, 2022

We are embracing a straightforward, back-to-basics philosophy that focuses on better serving our customers, driving growth and delivering business returns,” said Gove in a statement when the turnaround plan was unveiled. “In

Customer Retention 157

Customer Retention Planning Promotions Returns 157

Cisco Retail

FEBRUARY 18, 2022

Consumers demanded the ability to purchase online and return in-store, and retailers responded by putting processes in place that offered those options. Retail is seeing a resurgence of experiential and in-store shopping experiences and the industry has been forced to make the effort to move to a true “multi-channel” model.

Payment Services 123

Payment Services Fulfillment Returns Customer Retention 123

Inside Retail

DECEMBER 21, 2022

According to Oracle’s latest Retail Consumer Study , 53 per cent of consumers plan to shop mostly in-store this holiday season, and an additional 25 per cent plan to shop through a combination of in-store and online channels. New customer expectations.

Supply Chain Management 130

Supply Chain Management Customer Retention Inventory Management Customer Experience 130

Retail TouchPoints

AUGUST 15, 2022

Customer acquisition costs online have reached unprecedented levels, which means marketing leaders are trying to diversify their toolkits. Even fewer respondents have access to social media activity related to the company (33%), customer referrals (23%) and customer lifetime value (22%).

Drop-Shipping 191

Drop-Shipping Shipping Outdoor Customer Retention 191

Inside Retail

APRIL 19, 2022

But now, with the pandemic posing less of an economic threat than it did just two years ago, and with customers returning to a more ‘normal’ state of shopping, it’s high time for retailers to really consider what is next for the industry. Most retailers tend to focus on the top of the funnel: on their return on advertising.

Customer Retention 130

Customer Retention Fast Fashion Returns Customer Experience 130

Retail Focus

AUGUST 25, 2024

From personalized shopping experiences to seamless omnichannel services, digital tools are setting new expectations among consumers. Personalised Shopping Experiences One of the most significant impacts of retail digital transformation is the ability for retailers to offer highly personalised shopping experiences.

Consumer 130

Consumer Inventory Management Customer Retention Fashion 130

Inside Retail

MARCH 7, 2023

She believes that brands, retailers and marketers can help consumers overcome digital fatigue by focusing on amplifying the tangible and inspiring returning consumers through engaging experiences that are beyond transactional. These consumers will make the most of the present and enjoy life to its fullest.

Customer Retention 130

Customer Retention Consumer Returns Shopping 130

Inside Retail

SEPTEMBER 4, 2022

Retailers have clocked a seismic shift in customers being more open and willing to share their data to enjoy a tailored, holistic and rewarding shopping experience. It’s something that’s helped elevate both the in-store and online shopping experience,” says Condon.

Customer Retention 147

Customer Retention Checkout Consumer Marketing 147