Retail TouchPoints

JUNE 29, 2021

In fact, it’s evolved from a futuristic sci-fi concept to a safe option for shoppers to do their daily grocery shopping. As a result, retailers had to move quickly to implement social distancing mandates in stores to make their customers feel as safe as possible while shopping.

Payment Services 276

Payment Services Checkout Customer Retention Kiosk 276

I Vend

JUNE 20, 2024

Customer retention is one of the most valuable and important strategies for building a successful mid-size retail business. It places the focus on customer lifetime value (CLTV) – the total that a customer spends with the retailer over a relationship that usually spans years, and even generations.

Customer Retention 94

Customer Retention Management Consumer Marketing 94

Inside Retail

JULY 18, 2024

Four in five Australian consumers are cutting down on something to save money as the cost of living crisis bites – and more than half of consumers in the country are looking for the best value when they shop. During the past year, Shopify has observed marked changes in consumer shopping behaviours, which are driving a shift for retailers.

Customer Retention 264

Customer Retention Customer Experience Consumer Shopping 264

Retail Focus

DECEMBER 6, 2024

Enhanced Customer Engagement Engaging emails that provide value, such as exclusive offers, product recommendations, or helpful tips, encourage customers to interact with your brand regularly. This consistent engagement strengthens your relationship with the customer and keeps your brand top of mind.

Customer Experience 130

Customer Experience Marketing Customer Retention Promotions 130

Retail TouchPoints

JANUARY 18, 2022

Retailers frequently ask customers to enroll in a loyalty program at point of sale — especially during the holiday shopping season. In fact, 61% of consumers have joined a loyalty program to get discounts for holiday shopping. 3 Steps for Inspiring Customers to Stay Engaged.

Customer Retention 290

Customer Retention Shipping Point of Sale Consumer 290

Retail TouchPoints

APRIL 5, 2024

If an iGaming company doesn’t respond to a gamer’s quirks, likes or dislikes in a matter of moments, that “customer” will move to an iGaming company that does respond. Additionally, while most retail shoppers might spend minutes to hours shopping, iGamers can be much more engaged, with that engagement continuing to grow.

Customer Retention 312

Customer Retention Marketing Consumer Shopping 312

Inside Retail

MARCH 3, 2024

An alternative approach is to focus on delivering an overall Customer Experience (CX) specifically designed to drive consistent and co-ordinated interactions across all touchpoints along the shopper journey.

Marketing 290

Marketing Customer Retention Returns Planning 290

Inside Retail

JUNE 28, 2021

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. Revolutionising loyalty programs.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Retail TouchPoints

APRIL 12, 2023

For instance, many restaurants might try and compete with traditional grocery shopping by adopting delivery services in order to appeal to consumers who lack the time, space or inclination to cook. Transform shopping in-store. Supermarket coffee bars, for example, are known to generate a more relaxed shopping environment.

Supermarket 264

Supermarket Grocer Customer Retention Checkout 264

Retail TouchPoints

DECEMBER 21, 2021

They also open paths for customers to more easily move through the store. Both outcomes can increase sales simply by opening up more opportunities for shoppers to shop. Once a customer is in the system, retailers can continue to send them promotional offers. A World of Data.

Kiosk 306

Kiosk Customer Experience Customer Retention Promotions 306

Inside Retail

DECEMBER 12, 2024

Its a time of heightened consumer spending, aggressive promotions, and operational intensity. Segmentation allows you to group customers based on shared characteristics or behaviours, such as demographics, purchase history, or geographic location. Was it a specific promotion, product, or referral?

Customer Retention 241

Customer Retention Promotions Returns Planning 241

Inside Retail

MAY 8, 2024

This will allow consumers to align and ‘buycott’ from a supermarket that promotes their values. If adopted, this could be capitalised by supermarkets demonstrating altruism and corporate social responsibility – which consumers may consider when deciding where to shop.

Supermarket 278

Supermarket Customer Retention Consumer Wholesale 278

Retail TouchPoints

JULY 1, 2021

However, these same tight regulations also make it almost impossible for legal and regulatory compliant retailers, dispensaries and growers — even those focused purely on medicinal marijuana — to attract new consumers via traditional promotional mediums. Why does customer loyalty work?

Customer Retention 225

Customer Retention Advertising Consumer Marketing 225

Rangeme

NOVEMBER 15, 2022

With funnel understanding, you can build a customer retention strategy for e-commerce and retail. Customer retention in e-commerce. E-commerce retention starts the moment a customer makes a purchase (in the diagram above that would be the Decision step). Customer retention in retail.

Customer Retention 52

Customer Retention Promotions Shopping Advertising 52

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments. 24-25 at McCormick Place, Chicago, Illinois.

Advertising 299

Advertising Consumer Customer Retention Fulfillment 299

Retail TouchPoints

AUGUST 28, 2023

ecommerce sales this holiday season are forecasted to reach $273 billion , a 1% year-over-year growth rate, according to the Salesforce Shopping Index , which tracks online data and preferences of 1.5 The brick-and-mortar store remains a crucial part of the shopping equation, even for online purchases. billion consumers worldwide.

Returns 246

Returns Fulfillment Shipping Consumer 246

Retail TouchPoints

AUGUST 7, 2023

Beyond Window Shopping Business customers are consumers too, and they want things on demand and with the convenience of a one-stop shop. Business customers get a shopping experience that is tailored to their needs, with the convenience of paying one supplier.

Customer Experience 246

Customer Experience Customer Retention Marketing Shopping 246

Retail TouchPoints

JULY 10, 2023

Hyper-personalized shopping. Retailers have a vast amount of data about customer shopping behavior and purchase history. For example, Verneek, a New York City-based software startup, has a generative AI application called Quin Shopping AI. Assistive customer service.

Merchant Services 279

Merchant Services Customer Retention Shipping Marketing 279

Retail TouchPoints

SEPTEMBER 19, 2022

Yet it’s these front-line workers that are the ones your customers engage with most and set the tone for the shopping experience. Customer interactions with frontline workers leave lasting impressions — positive or negative — and determine the customers’ likelihood to shop with a business again.

Marketing 246

Marketing Customer Retention Location Consumer 246

365 Retail

JULY 20, 2022

Hyper personalization: Merchants’ critical necessity to increase conversion and customer repeat rate, combined with higher customer expectations, and improvements in AI will lead to shopping experiences that are tailored specifically to each customer, exposing them to the right product at the right time.

Merchant Services 122

Merchant Services Shopping Customer Retention Department Stores 122

Retail TouchPoints

MARCH 30, 2023

Sweaty Betty’s use of performance and personalization APIs from Salesforce allowed the retailer to “customize pricing and promotions to different shopper groups” depending on the actions they took, said Igor Faletski, VP of Product Management at Salesforce. Or ask a customer for their email address, or deliver a promotion?

Point of Sale 298

Point of Sale Checkout Consumer Promotions 298

Retail TouchPoints

FEBRUARY 8, 2023

Also, nearly nine out of 10 consumers expected inflation to impact their holiday shopping. Email marketing also opens your business up to increase revenue using your existing customers. Customer-retention strategies — cross-sells, downsells and upsells — are most effective in email marketing. There are 4.2

Advertising 246

Advertising Customer Retention Marketing Consumer 246

Retail TouchPoints

SEPTEMBER 30, 2022

The retailer expects a further 20% decline in comparable sales for the back half of the year as it focuses on heavy promotions to moved merchandise. Bed Bath & Beyond continued to struggle in Q2 2022 with the retailer’s sales falling 28% in the quarter, which ended Aug. This is in contrast to growth in the high teens during Q2 2021.

Customer Retention 162

Customer Retention Planning Promotions Returns 162

I Vend

MARCH 14, 2023

Retailers who want to set themselves apart are integrating more human and personal touchpoints into the shopping experience, increasing engagement, loyalty and sales. Yet in fact, the backlash to lockdown is that many of the consumers who were forced online are now desperate to get back to human-based and personal shopping.

Shopping 98

Shopping Point of Sale Payment Services Checkout 98

Retail TouchPoints

NOVEMBER 30, 2023

The innate connections we have with food and beverage brands, especially those we have grown up with, create a built-in opportunity for companies like PepsiCo to drive customer retention and loyalty. In-store promotional strategies also are still important to keep in mind. These tactics can also help drive impulse purchases.

Consumer 304

Consumer Marketing Customer Retention Advertising 304

Retail TouchPoints

AUGUST 15, 2022

Consider the immersive 3D billboard Fortnite x Balenciaga launched in key markets to promote their partnership. Inflation and the threat of a recession are bringing discounts to the forefront.

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

365 Retail

MARCH 25, 2025

Retailers can take inspiration from how casinos use omnichannel strategies to enhance customer engagement. Features like live chat support, real-time promotions, and personalised recommendations help build strong relationships with customers.

Payment Services 52

Payment Services Customer Retention Accounting Promotions 52

Inside Retail

DECEMBER 3, 2023

So how do you know how, when and where Aussies are shopping and reach the right consumer for optimal digital impact in a sea of brand switching? Using a high-propensity audience is a very effective way to promote your products or services through digital channels. It’s time to target people, not browsers.

Customer Retention 130

Customer Retention Advertising Promotions Consumer 130

Inside Retail

FEBRUARY 26, 2024

It’s also important to leverage existing technology and integrate online and offline retail, to create a cohesive shopping experience no matter how your customers choose to shop. Using technology effectively to streamline operations can free up staff to focus on other areas of the business, such as customer service.

Inventory Turnover 147

Inventory Turnover Supply Chain Management Customer Retention Inventory Management 147

M19 Retail

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention.

Payment Services 52

Payment Services Checkout Inventory Management Customer Retention 52

Inside Retail

MAY 29, 2024

If reducing overheads is not a sufficient incentive in itself for adopting a smart, automated returns process, customer expectations should be, Daly tells Inside Retail , referencing the company’s recently released Future of Commerce Report. The average rate of customer retention in e-commerce is around 38 per cent.

Returns 147

Returns Merchant Services Drop-Shipping Shipping 147

Inside Retail

MAY 29, 2024

If reducing overheads is not a sufficient incentive in itself for adopting a smart, automated returns process, customer expectations should be, Daly tells Inside Retail , referencing the company’s recently released Future of Commerce Report. The average rate of customer retention in e-commerce is around 38 per cent.

Returns 147

Returns Merchant Services Drop-Shipping Shipping 147

Inside Retail

SEPTEMBER 4, 2022

Retailers have clocked a seismic shift in customers being more open and willing to share their data to enjoy a tailored, holistic and rewarding shopping experience. It’s something that’s helped elevate both the in-store and online shopping experience,” says Condon.

Customer Retention 147

Customer Retention Checkout Consumer Marketing 147

Cisco Retail

JULY 16, 2021

Retailers need to create conversational experiences with customers through interactive, rich messaging channels such as RCS Business Messaging and WhatsApp Business. Retailers must also use these digital channels to create personalized shopping experiences that are unique to every customer with targeted, data-driven marketing campaigns.

Customer Retention 145

Customer Retention Promotions Location Customer Experience 145

365 Retail

FEBRUARY 9, 2025

Generic experiences can lead to disengagement, while personalised recommendations, exclusive discounts based on shopping habits, and tailored customer service can significantly enhance satisfaction and retention. A synchronised approach strengthens customer engagement and reinforces brand trust.

Customer Retention 52

Customer Retention Consumer Advertising Marketing 52

Retail TouchPoints

JULY 26, 2022

Nobody wanted to be in brick-and-mortar retail and everybody was saying shopping was in decline, but we never believed that to be true.”. Getting all this validation from major premium retailers set us apart at a time when everybody was focused on DTC and wholesale had almost become a dirty word. The Goodlife store in Scottsdale, Ariz.

Fashion 306

Fashion Wholesale Apparel Returns 306

365 Retail

NOVEMBER 13, 2024

Promotional products are more than just free giveaways—they’re powerful tools that help brands make a lasting impression on customers. In today’s bustling retail landscape, these branded items play a growing role in creating memorable experiences and building customer loyalty.

Promotions 52

Promotions Accessories Customer Retention Returns 52