Inside Retail

DECEMBER 12, 2024

Its a time of heightened consumer spending, aggressive promotions, and operational intensity. Segmentation allows you to group customers based on shared characteristics or behaviours, such as demographics, purchase history, or geographic location. Was it a specific promotion, product, or referral?

Customer Retention 241

Customer Retention Promotions Returns Planning 241

Retail TouchPoints

JUNE 29, 2021

Over the course of 2020, retailers increasingly turned to AI-driven technology to optimize their operations and better understand their customers. In 2021, retailers will utilize the data they’ve gathered over the past year to focus on customer retention and fostering brand loyalty.

Payment Services 276

Payment Services Checkout Customer Retention Kiosk 276

Retail TouchPoints

AUGUST 28, 2023

To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf. Shorter return windows generally mean more sales taking place in December.”

Returns 246

Returns Fulfillment Shipping Checkout 246

Inside Retail

JULY 18, 2024

Ninety-two per cent of consumers say they have switched brands during the past year, often trying something new, with 57 per cent saying they switched for a better price or discount promotion – up from 49 per cent in last year’s edition of the survey. The loyalty battle is not lost for retailers who want to go the extra mile.

Customer Retention 264

Customer Retention Customer Experience Consumer Shopping 264

Retail TouchPoints

JANUARY 18, 2022

According to Clarus Commerce data , during the holidays shoppers cared most about product discounts, special expedited shipping, better return policies and free samples with purchase. Loyalty program benefits that inspire action are a great way to engage customers post-purchase and identify and stimulate brand advocates.

Customer Retention 290

Customer Retention Shipping Point of Sale Consumer 290

Retail TouchPoints

FEBRUARY 2, 2021

To put it simply, WhatsApp vastly improves customer engagement possibilities by providing for all the essentials under one roof, including the ability to integrate AI support bots and promotional campaigns. It’s not enough to blast a generic ad to a massive email database anymore.

Shopping 223

Shopping Customer Retention Promotions Marketing 223

Retail TouchPoints

JULY 26, 2022

Customers can try products for seven days and return what they don’t like at no charge. Goodlife’s returns are already low — around 8% online (where returns are typically closer to 20% to 30% , especially in apparel) and 2% in stores. “[Try Try Now] allowed us to be arrogant,” said Codispoti. “

Fashion 306

Fashion Wholesale Apparel Returns 306

Retail TouchPoints

APRIL 12, 2023

Grocers that convince customers to become loyalty card holders, for example, will achieve levels of customer retention that restaurants don’t often see. With that loyalty card, customers can find personalized offers in-store that ease and enhance the shopping experience.

Supermarket 264

Supermarket Grocer Customer Retention Checkout 264

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments.

Advertising 299

Advertising Consumer Customer Retention Fulfillment 299

Retail TouchPoints

AUGUST 15, 2022

Customer acquisition costs online have reached unprecedented levels, which means marketing leaders are trying to diversify their toolkits. Consider the immersive 3D billboard Fortnite x Balenciaga launched in key markets to promote their partnership.

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Retail TouchPoints

SEPTEMBER 30, 2022

The retailer expects a further 20% decline in comparable sales for the back half of the year as it focuses on heavy promotions to moved merchandise. Bed Bath & Beyond continued to struggle in Q2 2022 with the retailer’s sales falling 28% in the quarter, which ended Aug. This is in contrast to growth in the high teens during Q2 2021.

Customer Retention 162

Customer Retention Planning Promotions Returns 162

365 Retail

NOVEMBER 10, 2022

There are many methods businesses can use to attract and retain customers. Another way is to have promotions running. Promotions can include special offers, discounts and a lot more. The only exception to this may be finding out about promotions that could be beneficial to them. Types of Promotion.

Promotions 52

Promotions Payment Services Customer Retention Marketing 52

M19 Retail

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention.

Payment Services 52

Payment Services Checkout Inventory Management Customer Retention 52

Inside Retail

MAY 16, 2022

Retailers should also consider the differences between new and existing customers and shape retention strategies accordingly. Pillar 2: Product selection, pricing, and promotions. Additionally, many retailers continue to push e-commerce offers and promotions, despite thin profit margins.

Fulfillment 130

Fulfillment Shipping Promotions Returns 130

Inside Retail

JUNE 22, 2023

When inflation begins to drop and interest rates return to decline – we will likely see a resurgence in discretionary spending habits,” Zahra said. However, it’s more important than ever that claims are reinforced with evidence, with customer retention being critical in this economic environment.

Consumer 246

Consumer Customer Retention Accessories Marketing 246

Inside Retail

SEPTEMBER 4, 2022

That sharing leads to a better overall customer journey and stronger customer retention, as shoppers are exposed to content relevant to their preferences and lifestyle – versus offers that don’t fit their needs or wants. .

Customer Retention 147

Customer Retention Checkout Consumer Marketing 147

365 Retail

NOVEMBER 13, 2024

Promotional products are more than just free giveaways—they’re powerful tools that help brands make a lasting impression on customers. In today’s bustling retail landscape, these branded items play a growing role in creating memorable experiences and building customer loyalty.

Promotions 52

Promotions Accessories Customer Retention Returns 52

365 Retail

FEBRUARY 9, 2025

Data analytics enables retailers to identify patterns, predict future purchasing decisions, and personalise interactions at every stage of the customer journey. However, failing to act on these insights means missing valuable opportunities to build stronger relationships and enhance long-term customer retention.

Customer Retention 52

Customer Retention Consumer Advertising Marketing 52

RETAIL MANAGEMENT SOFTWARE

AUGUST 2, 2022

When a company has multiple stores, it becomes difficult to manage purchases, sales, purchase returns, and sales returns. In addition, RMS has integrated modules for all your vendors, suppliers, and customers while automating the majority of time-consuming processes. It will help you minimize customer complaints.

Management 110

Management Inventory Management Customer Retention Returns 110

365 Retail

MARCH 25, 2025

An analysis done recently by the World Economic Forum has focused on customer service trends as core ingredients for sustaining growth among stiff competition. Customer service plays a critical role in retaining customers. Growth Opportunities Providing superior customer service provides room to upsell or cross-sell products.

Payment Services 52

Payment Services Customer Retention Customer Experience Advertising 52

I Vend

MARCH 14, 2023

As shoppers return to brick and mortar stores in their drovers, they crave the in-store experience. But this isn’t simply a return to 2019 – the post-pandemic shoppers of 2023 have higher expectations and demands. iVend Mobile POS Mobile POS in retail engages and delights shoppers. Talk to iVend about mPOS for your stores.

Shopping 98

Shopping Point of Sale Payment Services Checkout 98

Inside Retail

SEPTEMBER 19, 2022

Acoustic is a marketing and analytics software company that specialises in creating personalised, multi-channel engagement through its Acoustic Marketing Cloud service; optimising and analysing the digital experience through Tealeaf by Acoustic; and, using AI, optimising retail price and promotions through its DemandTec by Acoustic service.

Customer Experience 147

Customer Experience Customer Retention Marketing Promotions 147

365 Retail

JULY 20, 2022

With the ongoing domination of social networks and democratization of online shopping, led by e-commerce platforms removing barriers for newcomers, online creators, and micro brands, the number of online merchants will continue to grow exponentially and with it competition and customer acquisition costs.

Merchant Services 122

Merchant Services Shopping Customer Retention Department Stores 122

I Vend

APRIL 12, 2022

The European Business Review recently reported , for example, on research that put the cost of acquisition at five times higher than retention. When it comes to profitability, the gains are even more compelling: Bain & Co’s research shows that a 5% increase in customer retention can ramp up profits by anything from 25% to a massive 95%.

Payment Services 98

Payment Services Customer Retention Customer Experience Promotions 98

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Consumers are looking for faster and more convenient fulfillment options, as well as personalized assortment and promotions, which is now the norm. You need to leverage real-time data and insights to promote intelligent marketing, sales, merchandising, supply chain optimization, and retail strategies. Increase Customer Retention Rate.

Customer Retention 110

Customer Retention Inventory Management Customer Experience Kiosk 110

Small Biz Trends

NOVEMBER 24, 2022

If you’re looking to build customer loyalty and show your appreciation to your customers, the following ideas may help. Some may work specifically for long-time clients, while others can appeal to both new and returning customers. So we wanted to share a special [promotion/update] with you!

Customer Retention 105

Customer Retention Promotions Returns Shopping 105

Storis

MAY 17, 2024

Understanding the advantages of earning repeat customers is the foundation to grow your company. Before diving into improving your company’s customer retention rate, it is important to understand how it will positively affect your company. Reducing customer defection rate by 5% can increase profitability by 25-125%.

Customer Retention 52

Customer Retention Home Furnishings Payment Services Customer Experience 52

CJ Retail Solutions

AUGUST 5, 2024

These tactics include product placement, signage, layout and design of the store, and promotional materials. Investing in expert in-store marketing allows retailers to improve the shopping experience, which may boost sales and foster customer loyalty. These strategies will help them maximize return on investment.

Visual Merchandising 52

Visual Merchandising Marketing Promotions Target Market 52

Hyken

SEPTEMBER 27, 2021

CMSWire) The better the experience, the more likely that person will return and give the brand their business. My Comment: This one may be more of a personalized marketing strategy than customer experience, but then again, customer experience and marketing go hand in hand. Find ways to promote your customers on social media.

Customer Experience 17

Customer Experience Customer Retention Location Promotions 17

CJ Retail Solutions

AUGUST 26, 2024

KPIs help retailers improve their marketing strategies so they can more effectively target their audience by providing insights into the behavior, preferences, & purchase patterns of their customers. Measuring the return on investment (ROI) of marketing initiatives is one of the main advantages of tracking key performance indicators.

Marketing 52

Marketing Visual Merchandising Inventory Turnover Store Layout 52

Storis

FEBRUARY 23, 2020

Understanding the advantages of earning repeat customers is the foundation to grow your company. Before diving into improving your company’s customer retention rate, it is important to understand how it will positively affect your company. Reducing customer defection rate by 5% can increase profitability by 25-125%.

Customer Retention 52

Customer Retention Home Furnishings Payment Services Clienteling 52

Independent Retailer

OCTOBER 20, 2022

Though collecting customer information and adding phone numbers to a database is easy, it requires finesse and market research to understand how best to utilize SMS to speak your customers’ language. Today’s Customers Respond to Text Messages. 5 Ways to Use SMS for Your Small Business. back to top.

Consumer 98

Consumer Customer Retention Marketing Promotions 98

Independent Retailer

APRIL 28, 2022

Stores that offer their loyalty program members additional free gift rewards when they purchase less are also more likely to see those shoppers return to treat themselves, replenishing that item in a full size when they feel it is time for a treat. . These returns can be reduced via loyalty programs. Mother’s Day is Recession Proof .

Returns 52

Returns Customer Retention Promotions Consumer 52

365 Retail

AUGUST 19, 2024

This approach is especially popular in the online gambling sector where promotions like a free £5 no deposit offer or additional benefits for regular players are increasingly common. Such an approach boosts the chance that people will return and buy more in the future. But what are the main reasons why retailers consider this strategy?

Customer Retention 52

Customer Retention Returns Promotions Consumer 52

I Vend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Using image, video and sound to promote offers is highly engaging.

Customer Experience 52

Customer Experience Checkout Customer Retention Promotions 52

V Count

MAY 5, 2021

Optimize prices & marketing promotions. Let’s say you recently launched a marketing campaign, like a window display promotion, to drive more people into your shop. Looking at your foot traffic numbers during the period of your promotion helps you determine whether or not your campaign was successful or not.

Net Profit 52

Net Profit ATV Customer Retention Store Layout 52

Retail Minded

FEBRUARY 18, 2023

Because of these exorbitant costs of customer acquisition, businesses are shifting their focus on customer retention to drive repeat purchases among customers. On the other hand, Amazon receives repeat purchases from these customers every month which boosts its revenue. Check out the screenshot below.

Customer Retention 52

Customer Retention Promotions Customer Experience Marketing 52