Retail TouchPoints

NOVEMBER 25, 2024

Several years ago, during the Super Bowl, I was working at a small startup when my CTO came to tell me the company was planning a major commercial push to the big game’s millions of global viewers. Our engineering team was caught completely off guard – we hadn’t even known a commercial was planned. The result?

Promotions 157

Promotions Customer Retention Planning Marketing 157

Retail TouchPoints

DECEMBER 21, 2021

Because customers look forward to each update that shows how much closer they are to reaching the front of the line, retailers can take advantage of this constant curiosity by also sending promotional offers directly to the queued customers’ smartphones. Furthermore, the sales potential doesn’t end after people leave the store.

Kiosk 283

Kiosk Customer Experience Customer Retention Promotions 283

Retail TouchPoints

APRIL 12, 2023

still plan to cook more at home. Food retailers must also have the right financial planning in place to withstand the economic turbulence in the long run and make sure they remain agile regardless of wider market trends. Additionally, some products and promotions that might not be available in-store can attract online bargain buyers.

Supermarket 231

Supermarket Grocer Customer Retention Checkout 231

Inside Retail

JUNE 28, 2021

To close this gap, 44 per cent of retail and consumer goods marketers say they are now leading customer experience initiatives across their organisations (versus just 24 per cent in 2017), and metrics are being shared. In this regard, retailers are re-evaluating and revolutionising their value propositions for higher customer retention.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Rangeme

NOVEMBER 15, 2022

With funnel understanding, you can build a customer retention strategy for e-commerce and retail. Customer retention in e-commerce. E-commerce retention starts the moment a customer makes a purchase (in the diagram above that would be the Decision step). Customer retention in retail.

Customer Retention 52

Customer Retention Promotions Shopping Advertising 52

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments. 24-25 at McCormick Place, Chicago, Illinois.

Advertising 293

Advertising Consumer Customer Retention Fulfillment 293

Retail TouchPoints

SEPTEMBER 30, 2022

The retailer expects a further 20% decline in comparable sales for the back half of the year as it focuses on heavy promotions to moved merchandise. The company also hoping the tides will turn in the future as it implements its turnaround plan. This is in contrast to growth in the high teens during Q2 2021.

Customer Retention 157

Customer Retention Planning Promotions Returns 157

Retail TouchPoints

JULY 1, 2021

However, these same tight regulations also make it almost impossible for legal and regulatory compliant retailers, dispensaries and growers — even those focused purely on medicinal marijuana — to attract new consumers via traditional promotional mediums. Why does customer loyalty work?

Customer Retention 173

Customer Retention Advertising Consumer Marketing 173

Retail TouchPoints

JULY 10, 2023

That task isn’t getting any easier, thanks to brand extensions, new colors, new flavors, new packaging, promotions, lite products, gluten-free everything, digital device releases and more. The agents can instead focus on dealing with more complicated customer issues or driving customer retention offers.

Merchant Services 263

Merchant Services Customer Retention Shipping Marketing 263

Small Biz Trends

APRIL 19, 2022

Marketing refers to the collection of a series of activities companies undertake to promote their service or products. With over 18 hours of lessons Marketing MASTERCLASS for Startups and Leaders explains modern marketing strategies including digital marketing, content engagement plan, and multi-channel leads.

Marketing 116

Marketing Customer Retention Advertising Target Market 116

Inside Retail

FEBRUARY 26, 2024

Continue to review minimum stock limits and develop contingency plans should supply issues emerge. Focus on contingency planning for best- and worst-case scenarios, particularly around supply-chain management, and continueto monitor and identify alternative suppliers to keep the business moving, should disruptions occur.

Inventory Turnover 147

Inventory Turnover Supply Chain Management Customer Retention Inventory Management 147

Retail TouchPoints

AUGUST 7, 2023

When building your digital marketplace, the customer should be at the center of your strategy — what do your customers want, and what are the needs of the customer base you are trying to acquire?

Customer Experience 215

Customer Experience Customer Retention Marketing Shopping 215

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. .

Drop-Shipping 191

Drop-Shipping Shipping Outdoor Customer Retention 191

Inside Retail

DECEMBER 3, 2023

Aussie shoppers are increasing brand-switching habits by always comparing prices (73 per cent); making unplanned purchases after seeing promotions and discounts (68 per cent) and stocking up on sale items (80 per cent) (1). Using a high-propensity audience is a very effective way to promote your products or services through digital channels.

Customer Retention 130

Customer Retention Advertising Promotions Consumer 130

Retail TouchPoints

NOVEMBER 30, 2023

The innate connections we have with food and beverage brands, especially those we have grown up with, create a built-in opportunity for companies like PepsiCo to drive customer retention and loyalty. In-store promotional strategies also are still important to keep in mind.

Consumer 250

Consumer Marketing Customer Retention Advertising 250

Inside Retail

MAY 29, 2024

For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. But that need not be the case with careful planning and the deployment of the right technology. “Up The average rate of customer retention in e-commerce is around 38 per cent.

Returns 147

Returns Merchant Services Drop-Shipping Shipping 147

Inside Retail

MAY 29, 2024

For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. But that need not be the case with careful planning and the deployment of the right technology. “Up The average rate of customer retention in e-commerce is around 38 per cent.

Returns 147

Returns Merchant Services Drop-Shipping Shipping 147

Retail Focus

AUGUST 8, 2023

This can lead to increased conversions and higher customer retention rates. This frees up your time to focus on strategic decision-making, financial planning, and growth initiatives. This liberates valuable time for retailers to concentrate on core business activities and strategic planning.

Loss Prevention 130

Loss Prevention Inventory Management Inventory Turnover Shipping 130

365 Retail

NOVEMBER 13, 2024

Promotional products are more than just free giveaways—they’re powerful tools that help brands make a lasting impression on customers. In today’s bustling retail landscape, these branded items play a growing role in creating memorable experiences and building customer loyalty.

Promotions 52

Promotions Accessories Customer Retention Returns 52

Wiser

JANUARY 8, 2025

Traditionally, without access to real-time data, the rep relies on previous sales reports and their personal judgment to negotiate shelf spaces or promotional displays. If a store underperforms, we can quickly plan to enhance support and optimize shelf presence, turning data into actionable strategies that improve outcomes.”

Customer Retention 78

Customer Retention Promotions Management Brand Management 78

Inside Retail

MARCH 14, 2023

On average, 34 per cent of those surveyed said their total marketing budget will be invested in social media, with as many as 77 per cent of respondents planning to increase or maintain their current level of spend. Mahmood also observed that brands should use more micro-influencers to promote brand advocacy in the APAC region.

Payment Services 130

Payment Services Customer Retention Marketing Consumer 130

Retail Minded

JULY 8, 2021

The success of your business depends on knowing whether a plan is bringing results. If you have businesses in Surrey or Guildford, for example, you might have probably already earned loyal customers in the area due to personal connections and networks. Doing this helps build customer relationships and further increase brand loyalty.

Marketing 106

Marketing Customer Retention Target Market Planning 106

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

Retailers are leveraging data analytics and customer insights to offer personalized and customized loyalty programs that cater to individual preferences and behaviors. By offering personalized experiences, retailers can deepen customer engagement and loyalty, leading to increased repeat business and brand advocacy.

Customer Retention 84

Customer Retention Management Promotions Clienteling 84

365 Retail

SEPTEMBER 16, 2024

Smart financial planning is essential to navigating these challenges effectively, ensuring smooth operations, and ultimately driving growth. For many retailers, inventory management, staffing, and marketing are key areas that require careful planning. This transparency enables quicker decision-making and better financial planning.

Payment Services 52

Payment Services Planning Inventory Management Management 52

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2022

ChainDrive point of sale solution allows you to pull up customers’ previous transactions, replicate their past orders, quickly find their delivery information, cash register notes, and more. That will lead to servicing more customers at a time and saving your customers time and energy. Does it give retail insights?

Point of Sale 81

Point of Sale Customer Retention Management Promotions 81

I Vend

JUNE 14, 2023

How can retailers use retail POS technology to elevate customer loyalty The most effective way of enhancing customer loyalty with POS is through a loyalty program. So here we take a look at the four steps to POS-driven customer retention and loyalty. Single view of customer – across all channels.

Customer Retention 52

Customer Retention Promotions Advertising Shopping 52

Storis

APRIL 12, 2024

Crafting enticing reward and membership programs is a competitive advantage, especially as customers are inundated with choices and retailers compete on overlapping product offerings. Promoting customer loyalty programs is critical to sustained retail success. Talk to a Sales Professional What is Customer Lifetime Value?

Payment Services 52

Payment Services Customer Retention Promotions Accounting 52

Storis

APRIL 18, 2024

Crafting enticing reward and membership programs is a competitive advantage, especially as customers are inundated with choices and retailers compete on overlapping product offerings. Promoting customer loyalty programs is critical to sustained retail success. Talk to a Sales Professional What is Customer Lifetime Value?

Payment Services 52

Payment Services Customer Retention Promotions Accounting 52

Storis

APRIL 12, 2024

Crafting enticing reward and membership programs is a competitive advantage, especially as customers are inundated with choices and retailers compete on overlapping product offerings. Promoting customer loyalty programs is critical to sustained retail success. What is Customer Lifetime Value?

Payment Services 52

Payment Services Customer Retention Promotions Accounting 52

Inside Retail

AUGUST 3, 2022

This hype is good because in the end, customers stand to win from all this, and brands will jump on the bandwagon to come up with cool promotions and campaigns,” he said. “I We had many iterations, we changed the way we presented our business, our vision and even our evolutionary plans,” he said.

Customer Retention 130

Customer Retention Customer Experience Promotions Consumer 130

V Count

MAY 5, 2021

Sales per employee Measuring sales per employee is a valuable metric to consider when planning your staff’s schedules and initiatives. This metric can be used when planning your store layout. Improve space planning & store layout. Optimize prices & marketing promotions. Why measure customer retention rate?

Net Profit 52

Net Profit ATV Customer Retention Store Layout 52

CJ Retail Solutions

AUGUST 5, 2024

These tactics include product placement, signage, layout and design of the store, and promotional materials. Investing in expert in-store marketing allows retailers to improve the shopping experience, which may boost sales and foster customer loyalty. These strategies will help them maximize return on investment.

Visual Merchandising 52

Visual Merchandising Marketing Promotions Target Market 52

Retail Minded

FEBRUARY 18, 2023

Because of these exorbitant costs of customer acquisition, businesses are shifting their focus on customer retention to drive repeat purchases among customers. On the other hand, Amazon receives repeat purchases from these customers every month which boosts its revenue. Check out the screenshot below.

Customer Retention 52

Customer Retention Promotions Customer Experience Marketing 52

Rangeme

NOVEMBER 26, 2021

According to Bain & Company, a 5% increase in customer retention correlates with an increase in profit of at least 25%. 42 Interesting Stats about Customer Loyalty You May Not Know. Most (80%) shoppers who started using a private brand during the pandemic plan to keep using it when the pandemic subsides.

Consumer 105

Consumer Customer Retention Shopping Marketing 105

365 Retail

NOVEMBER 14, 2022

With Black Friday and Cyber Monday just around the corner, planning for a successful 2022 peak season is essential – now more than ever. Plan, plan and plan some more! Using a sound PPC and SEO strategy to support enticing promotions is a surefire tactic to create a buzz around your brand early on.

Merchant Services 57

Merchant Services Payment Services Inventory Management Fulfillment 57

Wiser

DECEMBER 5, 2023

At some point, you’ll have to do the planning to figure out whether you can afford those up-front expenses in order to roll out a loss leader strategy. The success of loss leader pricing largely hinges on a business’s capacity to balance the initial reduction in profits with long-term customer retention and increased sales volume.

Store Layout 78

Store Layout Customer Retention Consumer Marketing 78

I Vend

JULY 8, 2022

More than just transactions A customer facing display can perform a multitude of roles in delivering a positive retail experience: Visual confirmation of item and price – the primary role of a customer facing display is to let customers to see each item as it is rung through the retail POS system.

Customer Experience 52

Customer Experience Checkout Customer Retention Promotions 52