Retail TouchPoints

MAY 25, 2022

Loyalty has grown in importance alongside customer retention, with a strong loyalty program and company values both remaining important parts of building out a long-term relationship with customers. ”

Customer Retention 264

Customer Retention Shipping Consumer Planning 264

Inside Retail

MARCH 3, 2024

With tightening budgets looming, best-practice retailers will plan to make every dollar count and double down on generating growth from their existing shopper base through increased retention and loyalty. The term ‘customer loyalty’ is commonly confused with ‘loyalty programs’. The 2024 Australian Retail Outlook is out now.

Marketing 290

Marketing Customer Retention Returns Planning 290

Inside Retail

MARCH 17, 2025

Brands have to be realistic about forecasting their sales a year after opening and plan their location based on those figures, as the initial increase in sales is not an indicator of future sales, Llewellyn added. Without a compelling differentiation strategy beyond brand novelty, long-term customer retention becomes difficult.

Marketing 130

Marketing Customer Retention Location Returns 130

Inside Retail

JULY 18, 2024

Retailers are responding to rising shopper expectations by demonstrating value in new ways and many are focused on customer retention (63 per cent), customer acquisition (62 per cent) and marketing and advertising (61 per cent).

Customer Retention 264

Customer Retention Customer Experience Consumer Shopping 264

Retail TouchPoints

MAY 7, 2021

At Home plans to retain this momentum with an emphasis new customer retention and growth. The retailer reported a net sales increase of 41.3% to $562 million and a comparable store sales increase of 30.8% as shoppers continued investing in home improvement projects during late 2020.

ATS 205

ATS Customer Retention Home Furnishings Planning 205

Retail TouchPoints

APRIL 12, 2023

still plan to cook more at home. Food retailers must also have the right financial planning in place to withstand the economic turbulence in the long run and make sure they remain agile regardless of wider market trends. Plan and mitigate all scenarios. Transform shopping in-store. Hyper-personalization is also on the rise.

Supermarket 264

Supermarket Grocer Customer Retention Checkout 264

Rangeme

NOVEMBER 15, 2022

With funnel understanding, you can build a customer retention strategy for e-commerce and retail. Customer retention in e-commerce. E-commerce retention starts the moment a customer makes a purchase (in the diagram above that would be the Decision step). Customer retention in retail.

Customer Retention 52

Customer Retention Promotions Shopping Advertising 52

365 Retail

DECEMBER 20, 2023

What is customer retention? Customer retention refers to a company’s capacity to convert purchasers into repeat customers, preventing them from purchasing from a rival. Why is customer retention crucial for businesses?

Customer Retention 52

Customer Retention Merchant Services Clienteling Telecommunications 52

Inside Retail

DECEMBER 12, 2024

Were there specific price points or bundles that resonated most with customers? Understanding these patterns helps anticipate future demand and plan better for upcoming events like Easter or mid-year sales. Customer segmentation One of the most powerful insights from holiday data lies in understanding who your customers are.

Customer Retention 241

Customer Retention Promotions Returns Planning 241

Inside Retail

AUGUST 22, 2024

It fit the moment, and we didn’t have to try hard to plan, as it came as an opportunity. IR : What strategies and initiatives has Marais implemented to maintain customer retention and loyalty? HY: Our relationship with our customers is important. Did you consider a suburb like Armadale or another city like Sydney?

Customer Retention 264

Customer Retention Boutique Location Fashion 264

Retail TouchPoints

JULY 1, 2021

It provides them with a tool to focus on current customers’ traffic vs. leveraging illegal mediums to attract new customers. Typically, customers do not mind these often non-altruistic but profitable methods of customer retention. Why does customer loyalty work?

Customer Retention 225

Customer Retention Advertising Consumer Marketing 225

Retail TouchPoints

SEPTEMBER 29, 2021

The recurring revenue associated with subscriptions helps businesses that are easily impacted by financial fluctuations, or changing customer sentiments, continue to keep their organization afloat. Subscriptions give businesses access to predictable revenue, increased customer retention and a higher level of brand loyalty.

Payment Services 298

Payment Services Customer Retention Apparel Consumer 298

Retail TouchPoints

JULY 5, 2022

Prediction 1: Retailers will continue to balance customer acquisition and retention. In 2021, retailers shaped their omnichannel strategies around two key issues: customer acquisition ( 63% ) and customer retention ( 58% ).

Fulfillment 278

Fulfillment Social Commerce Customer Retention Consumer 278

Retail TouchPoints

AUGUST 28, 2023

To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf. 17% of holiday gift sales this season will be resale,” said Garf.

Returns 246

Returns Fulfillment Shipping Checkout 246

Inside Retail

JUNE 28, 2021

To close this gap, 44 per cent of retail and consumer goods marketers say they are now leading customer experience initiatives across their organisations (versus just 24 per cent in 2017), and metrics are being shared. In this regard, retailers are re-evaluating and revolutionising their value propositions for higher customer retention.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Inside Retail

SEPTEMBER 30, 2024

The value the subscriptions are perceived to provide also may decline over time, leading to problems with customer retention. Customer retention challenges: Depending on category, a substantial portion of subscribers may cancel within the first six months.

Marketing 246

Marketing Beauty and Health Promotions Customer Retention 246

Retail Assist

JANUARY 17, 2023

Awareness, appeal and adoption remain low overall and squeezed tech and marketing budgets are likely to be directed towards excelling at the fundamentals – having the right product at the right price, in the right channel at the right time for the right customer. . The post 2023: The Year of Customer Retention?

Customer Retention 52

Customer Retention Payment Services Loss Prevention Checkout 52

Retail TouchPoints

APRIL 23, 2021

Implementing automation software leads to better planning in marketing and sales. Data collected through these platforms helps retailers analyze and plan their sales strategies better, leading to better lead conversion and customer service. Healthy and timely customer service is crucial to customer retention and business growth.

Customer Retention 285

Customer Retention Marketing Management Fulfillment 285

Retail TouchPoints

FEBRUARY 2, 2021

Integrating chatbots in a brand’s WhatsApp platform allows customers with simple inquiries to consult chatbots, freeing up agents’ time to handle complex requests, which can be fast-tracked thanks to their lighter workload. It’s not enough to blast a generic ad to a massive email database anymore.

Shopping 223

Shopping Customer Retention Promotions Marketing 223

Retail TouchPoints

SEPTEMBER 30, 2022

The company also hoping the tides will turn in the future as it implements its turnaround plan. We are embracing a straightforward, back-to-basics philosophy that focuses on better serving our customers, driving growth and delivering business returns,” said Gove in a statement when the turnaround plan was unveiled. “In

Customer Retention 162

Customer Retention Planning Promotions Returns 162

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments.

Advertising 299

Advertising Consumer Customer Retention Fulfillment 299

Inside Retail

APRIL 9, 2024

Frequent flyer programs infamously saved airlines’ profit margins by driving customer retention and eventually lucrative partnerships with banks. Airlines have a natural advantage with their loyalty programs; empty seats on plans which they can provide to members for little cost,” said Shelper.

Customer Retention 130

Customer Retention Consumer Planning Department Stores 130

Inside Retail

MAY 5, 2022

Shoppers are using a multi-channel approach to satisfy their needs – and this seismic shift, from both a consumer as well as a marketing perspective, has seen a huge increase in competition across every marketing channel in the customer journey. . o n Facebook tracking and user fragmentation, especially with the rise of TikTok.

Customer Retention 147

Customer Retention Advertising Marketing Consumer 147

Retail TouchPoints

DECEMBER 21, 2021

Experienced in developing strategic sales plans that promote growth and customer retention, Covate has successfully led sales efforts in a variety of industries including retail, airline, construction, transportation, government, hospitality, banking, education, stadium and arena, healthcare and entertainment.

Kiosk 306

Kiosk Customer Experience Customer Retention Promotions 306

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. .

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Small Biz Trends

APRIL 19, 2022

With over 18 hours of lessons Marketing MASTERCLASS for Startups and Leaders explains modern marketing strategies including digital marketing, content engagement plan, and multi-channel leads. It shows you how to build a model to track customers and how to monitor marketing strategy. Customer Retention: Maximize Your Profits.

Marketing 116

Marketing Customer Retention Advertising Target Market 116

Retail TouchPoints

JULY 10, 2023

This AI assistance also can make traditional agents more productive by automatically generating customer service chat or email responses, thus reducing or eliminating the amount of time the human agents spend drafting an answer. The agents can instead focus on dealing with more complicated customer issues or driving customer retention offers.

Merchant Services 279

Merchant Services Customer Retention Shipping Marketing 279

Wiser

JANUARY 8, 2025

If a store underperforms, we can quickly plan to enhance support and optimize shelf presence, turning data into actionable strategies that improve outcomes.” Enhanced Customer Satisfaction: Increase in customer retention rates by 5-10% and potential improvement in brand loyalty scores.

Customer Retention 78

Customer Retention Promotions Management Brand Management 78

Retail TouchPoints

MARCH 13, 2024

At Lowe’s, for example, the company recently announced that after a successful store-in-store pilot program with Petco, they are planning on expanding from 15 Lowe’s stores to 300 stores by the end of the year. Where else are my customers shopping? How does my customer retention compare to my competitors’?

Payment Services 264

Payment Services Consumer Customer Retention Marketing 264

Inside Retail

DECEMBER 21, 2022

According to Oracle’s latest Retail Consumer Study , 53 per cent of consumers plan to shop mostly in-store this holiday season, and an additional 25 per cent plan to shop through a combination of in-store and online channels.

Supply Chain Management 130

Supply Chain Management Customer Retention Inventory Management Customer Experience 130

Inside Retail

NOVEMBER 11, 2022

According to the National Retail Association, two thirds of consumers are now planning on reducing discretionary spending, with verticals such as jewellery, home and furniture, and footwear expected to have a difficult few months ahead. Anything a brand can do to facilitate that will go a long way in building customer retention.

Customer Retention 130

Customer Retention Consumer Shopping Planning 130

Retail TouchPoints

AUGUST 7, 2023

When building your digital marketplace, the customer should be at the center of your strategy — what do your customers want, and what are the needs of the customer base you are trying to acquire?

Customer Experience 246

Customer Experience Customer Retention Marketing Shopping 246

A1 Retail

FEBRUARY 28, 2023

The virtual conference will focus on the tactics needed to master customer retention strategies with confidence and clarity. Charlie Casey, CEO at LoyaltyLion, says: “The ecommerce landscape is undoubtedly uncertain at the moment, but that doesn’t mean loyalty and retention plans have to be.

Customer Retention 104

Customer Retention Planning Marketing ATS 104

365 Retail

JANUARY 25, 2024

89 % of businesses are planning to invest in new customer loyalty technology and approaches to improve their customers’ experience in 2024, following a turbulent year for customer retention as brands battled to retain customers amidst a spending crunch. greater than their investment.

Customer Retention 109

Customer Retention Planning Returns Customer Experience 109

Retail TouchPoints

NOVEMBER 30, 2023

The innate connections we have with food and beverage brands, especially those we have grown up with, create a built-in opportunity for companies like PepsiCo to drive customer retention and loyalty. We also have other brands like Simply, Bare and SunChips that offer products with less sodium, real fruit and a great taste.

Consumer 304

Consumer Marketing Customer Retention Advertising 304

Inside Retail

APRIL 30, 2023

The co-founders said they remain committed to the company and its future growth prospects, and they have no plans to sell their shares. “These initiatives support customer retention and deliver higher, more frequent average orders,” she continued. million, aided by a record Afterpay Day sales event.

Management 130

Management Customer Retention Returns Planning 130

Retail TouchPoints

MARCH 25, 2024

Content Marketing, advertising and digital practitioners can expect candid conversations on new channels and tactics that drive acquisition and retention. Community If you’re tasked with customer retention and loyalty and are trying to uncover new ways to cultivate community, then this track is for you.

Social Commerce 260

Social Commerce Loss Prevention Customer Experience Customer Retention 260