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The Future of Retail and AI

Retail TouchPoints

Namely, the conversations focus on how traditional brick-and-mortar stores can incorporate AI into their operations as more and more fully autonomous stores pop up around the world. As a result, retailers had to move quickly to implement social distancing mandates in stores to make their customers feel as safe as possible while shopping.

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The Benefits of a Mobile POS for Retail Stores in 2025

M19 Retail

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention.

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Why Great Customer Service is Vital for a Businesses Survival

365 Retail

Customer service impacts business survival in this day and age where every retailer competes against one another. Providing great customer service helps businesses distinguish themselves and build customer loyalty while acquiring new clients and enhancing their reputation.

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Welcome to the new customer experience

Inside Retail

To do so, marketers are leveraging more data, technologies, and channels to create this type of relevant and customised customer journey. As digital-first shopping is here to stay, retailers must invest in connected experiences — and success hinges on frictionless operations. A unified front has to span the entire customer journey.

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What Can Retail Learn from Other Industries as UK Businesses Endure Another Tough Year?

365 Retail

Now, rather than abandoning traditional casino experiences, online operators have found ways to seamlessly blend digital convenience with the essence of classic gaming. Retailers can take inspiration from how casinos use omnichannel strategies to enhance customer engagement. More and more, shoppers want quick and easy transactions.

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Here’s what retailers need to know about social media use in Apac: Report

Inside Retail

This is the first time we are seeing at least 40 per cent of consumers using social media for discovery and to start the search process,” he noted. In the age of superapps, digital wallets and mobile payments have now become the default in the APAC region, relegating credit card payments to the third tier.

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Customer Service Representative Job Description: Templates for Hiring at Your Business

Small Biz Trends

As you look to expand your small business, each employee becomes a critical component in building robust customer relationships and boosting customer satisfaction levels. The customer service representative emerges as a pivotal figure, often embodying the company’s image. Processing payments and refunds.