Small Biz Trends

JUNE 12, 2025

Key Takeaways Gift Certificates Drive Sales: Selling gift certificates provides immediate cash flow and boosts overall sales through customer overspending and unredeemed balances. Enhancing Customer Engagement: Gift certificates encourage repeat visits and can lead to cross-selling opportunities, ultimately fostering customer loyalty.

Payment Services 66

Payment Services Customer Retention Promotions Returns 66

Small Biz Trends

JUNE 23, 2025

Increased Engagement and Retention: Tailored communications foster emotional connections, leading to improved customer satisfaction, loyalty, and retention through meaningful engagement. An integrated approach ensures customers receive consistent messages regardless of the channel.

Management 97

Management Payment Services Customer Experience Customer Retention 97

365 Retail

MAY 6, 2025

The last decade has brought dramatic changes to retail operations, where mobile applications have become crucial factors in that transformation process. The following section analyzes specific features that drive retail conversions and retention rates while providing retailers with strategic implementation strategies.

Payment Services 52

Payment Services Checkout Customer Retention Consumer 52

Small Biz Trends

JUNE 18, 2025

Influencing Factors: Store environment, customer service quality, and product availability are critical in shaping a positive retail experience and boosting customer retention. By understanding the key elements that drive customer satisfaction, you can turn casual shoppers into loyal advocates.

Customer Experience 69

Customer Experience Store Layout Payment Services Supply Chain Management 69

365 Retail

MARCH 25, 2025

Customer service impacts business survival in this day and age where every retailer competes against one another. Providing great customer service helps businesses distinguish themselves and build customer loyalty while acquiring new clients and enhancing their reputation.

Payment Services 52

Payment Services Customer Retention Customer Experience Advertising 52

Retail Smart Guys

JUNE 10, 2025

Lower Operating Costs, Higher Profit Margins An online storefront drastically reduces overhead—no rent, fewer staff, and minimal utilities. That means you keep more of your profits, all while scaling your operations. 65% of MSMEs say customer retention is easier with an e-commerce site. Because it works.

Payment Services 52

Payment Services Customer Retention Shopping Marketing 52

Retail Focus

MARCH 25, 2025

Loyalty programs are a powerful tool for fostering lasting customer relationships, and the casino sector serves as a prime example of how rewarding consistent engagement through enticing perks and attractive features can drive sustained loyalty and growth.

Payment Services 130

Payment Services Customer Retention Returns Customer Experience 130

Small Biz Trends

JUNE 7, 2025

Choose the Right Technology: Select subscription management platforms that integrate with your existing systems to streamline operations and enhance user experience. From meal kits to streaming services, people love the convenience and personalized experience these models offer.

Payment Services 66

Payment Services Inventory Management Management Promotions 66

365 Retail

MARCH 25, 2025

Now, rather than abandoning traditional casino experiences, online operators have found ways to seamlessly blend digital convenience with the essence of classic gaming. Features like live chat support, real-time promotions, and personalised recommendations help build strong relationships with customers.

Payment Services 52

Payment Services Customer Retention Accounting Promotions 52

365 Retail

JULY 2, 2025

Personalisation and AI-Powered Shopping Experiences Artificial Intelligence is transforming the world by simplifying multiple processes and providing customers with safe and enjoyable experiences. Automated chatbots are another trend: this feature allows companies to optimise costs without losing service quality.

Payment Services 52

Payment Services Customer Retention Social Commerce Advertising 52

Retail Customer Experience

JUNE 25, 2025

presented by Photo:MobiDev June 25, 2025 by Retail Customer Experience In a fast-paced industry like retail or hospitality, keeping up with changing trends and demand is difficult. Unfortunately, many businesses dont use this data to optimize their operations, make correct predictions and build a solid basis for growth.

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Planning Payment Services Clienteling Customer Retention 52

Small Biz Trends

JUNE 10, 2025

Target Audience Identification: Clearly define your target audience based on age, gender, income level, and lifestyle to tailor services and marketing effectively. Business Plan Essentials: Create a comprehensive business plan outlining your services, budget, financial projections, and strategies to guide your salon launch.

Payment Services 59

Payment Services Beauty and Health Clienteling Location 59

Small Biz Trends

JUNE 22, 2025

Comprehensive Support and Training: Franchisees receive extensive training and support, including an operations manual, to ensure compliance and operational excellence. Emphasis on Innovation: The franchise model focuses on continuous menu innovation and effective marketing strategies to attract customers and boost sales.

Payment Services 101

Payment Services Location Marketing Advertising 101

Retail TouchPoints

MAY 2, 2024

As consumers demand more flexible payment options, it is no surprise that the digital top-up card industry has had a strong year. The trend is set to continue, and it is not just shoppers who benefit from increasingly digital-first payments. This means the demand for flexible payment solutions has surged.

Customer Retention 278

Customer Retention Payment Services Marketing Telecommunications 278

Retail Focus

SEPTEMBER 1, 2024

In today’s digital world, retail businesses cannot underestimate the significance of a smooth online customer journey. This includes all of your customer’s encounters with your online brand, from initial awareness of the company and its offerings to the post-purchase customer service experience.

Customer Retention 130

Customer Retention Payment Services Clienteling Shopping 130

Retail TouchPoints

SEPTEMBER 29, 2021

While subscriptions have been an option for consumers in a number of retail environments — from apparel and pet supplies to media consumption — the COVID-19 pandemic accelerated the adoption of subscriptions in a variety of industries that turned to payment technology to adapt their business. The Subscription Economy is Here to Stay.

Payment Services 298

Payment Services Customer Retention Apparel Consumer 298

Retail TouchPoints

JULY 14, 2021

To measure this performance, the website must have high conversion rates, low bounce rates and an easy checkout process, rather than a wide range of colors and innovative buttons that bring the focus to homepage attractiveness only. . In the long term, it can turn out to be an extremely costly and time-consuming process.

Payment Services 264

Payment Services Checkout Customer Retention Management 264

Retail TouchPoints

JUNE 29, 2021

Namely, the conversations focus on how traditional brick-and-mortar stores can incorporate AI into their operations as more and more fully autonomous stores pop up around the world. As a result, retailers had to move quickly to implement social distancing mandates in stores to make their customers feel as safe as possible while shopping.

Payment Services 276

Payment Services Checkout Customer Retention Kiosk 276

Retail TouchPoints

SEPTEMBER 13, 2023

Finding the Right Solution for Chargebacks The expense and complication caused by the chargeback process make it essential that retailers take steps to prevent them, otherwise profits will be impacted by attrition and transaction costs. billion per year. The issue is clear to see. Gaurav Mittal is the EVP of Ethoca , a Mastercard company.

Payment Services 277

Payment Services Customer Experience Customer Retention Consumer 277

Retail TouchPoints

JUNE 23, 2022

Give Back-to-School Shoppers Alternative Payment Options. Regardless of your customers’ age demographic, it’s a smart idea to offer digital wallet payment options at checkout. This alternative form of payment was popular with all age groups in the survey, although the reasons for its popularity seem to vary by generation.

Payment Services 304

Payment Services Checkout Drop-Shipping Customer Retention 304

Retail TouchPoints

MAY 28, 2021

Thoughts of poor customer service probably ring a bell in your own mind, and these opinions are hard to change — but there is hope. Customer service is changing rapidly to meet consumer behavior, providing smoother, more integrated experiences than ever before. 3 Data-Backed Reasons why Customer Service is Essential.

Payment Services 179

Payment Services Customer Retention Customer Experience Marketing 179

Inside Retail

NOVEMBER 15, 2021

And in a market that has been significantly affected by the pandemic, building a strong and loyal customer base has never been more important, especially as times continue to remain uncertain. Another interesting case is CIMET’s work with the renowned cashback reward program, Cashrewards.

Payment Services 246

Payment Services Customer Retention Marketing Consumer 246

Retail TouchPoints

SEPTEMBER 21, 2021

You have to have [social media] surveillance of course, but a better strategy is to use actual cloud-based software-as-a-service that handles the spikes for you,” Goetsch noted. All of these things are impacting your people in-store and your customers.”. Closing the ‘Phygital’ Service Gap: How to Create Connected Customer Experiences.

Payment Services 272

Payment Services Customer Experience Consumer Advertising 272

Small Biz Trends

DECEMBER 15, 2022

The newest Zoho Desk capabilities include Blended Conversations, a seamless combination of human-driven and bot-powered conversational service experiences, as well as refinements to the user interface to bolster accessibility. Much of the Zoho Desk platform is dedicated to self-service. What Is Zoho Desk?

Payment Services 133

Payment Services Fulfillment Customer Experience Management 133

Inside Retail

JUNE 28, 2021

To do so, marketers are leveraging more data, technologies, and channels to create this type of relevant and customised customer journey. As digital-first shopping is here to stay, retailers must invest in connected experiences — and success hinges on frictionless operations. A unified front has to span the entire customer journey.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

RETAIL MANAGEMENT SOFTWARE

DECEMBER 12, 2022

Mobile POS enables a convenient and seamless customer experience, giving store associates more tools to help shoppers at the moment, wherever they are. It also frees up store associates to provide more personalized customer service, which differentiates many small retail businesses from their online or big-box competitors.

Payment Services 97

Payment Services Point of Sale Customer Retention Customer Experience 97

Retail TouchPoints

MARCH 13, 2024

Full-service restaurants are trailing their limited-service peers. With cross-shop and wallet share analyses based on actual purchase behavior, companies can more confidently select partners that are most likely to enhance and expand their customer base. However, not all customers behave the same.

Payment Services 264

Payment Services Consumer Customer Retention Marketing 264

Hyken

OCTOBER 8, 2021

Doug Liantonio is the Marketing Outreach Analyst at Gravy Solutions , a company that helps subscription-based businesses recover failed payments and retain customers. From afar, customer service seems like it should be simple. Just answer any questions your customers may have. Right? . Lead with Empathy.

Payment Services 117

Payment Services Customer Retention Marketing ATS 117

Cisco Retail

FEBRUARY 18, 2022

As retailers worked to manage all their discrete channels, the term “omni-channel” evolved to become synonymous with retailers who operated both online, E-commerce and other channels. Consumers demanded the ability to purchase online and return in-store, and retailers responded by putting processes in place that offered those options.

Payment Services 143

Payment Services Fulfillment Returns Customer Retention 143

Inside Retail

FEBRUARY 28, 2022

To meet the growing needs of their clients during Covid, Merchgirls created a custom pick and pack process that elevated the offering from B2B to B2C on a mass scale. Expert shipping services for clients of all sizes. Merchgirls is a creative agency, focusing on creating merchandise that’s twice as nice for the broader market.

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Merchant Services Payment Services Shipping Fulfillment 130

Inside Retail

MARCH 14, 2023

This is the first time we are seeing at least 40 per cent of consumers using social media for discovery and to start the search process,” he noted. In the age of superapps, digital wallets and mobile payments have now become the default in the APAC region, relegating credit card payments to the third tier.

Payment Services 130

Payment Services Customer Retention Marketing Consumer 130

Retail Assist

JANUARY 17, 2023

Blending physical and digital to get the basics right will be paramount: from visually appealing displays and signage, tidy shop floors, well-stocked shelves and accurate stock information, efficient queue management of sales, click and collect, returns and service points, to the availability of knowledgeable and empowered retail teams.

Customer Retention 52

Customer Retention Payment Services Loss Prevention Checkout 52

Independent Retailer

SEPTEMBER 21, 2022

Small business owners all have seen issues arise while running their retail operation. They must navigate and overcome obstacles at every level, from retaining customers to collecting debts. The first step in the sales funnel is getting the customer’s attention. Customer Retention. by Devin Partida.

Payment Services 98

Payment Services Customer Retention Advertising Location 98

Small Biz Trends

SEPTEMBER 26, 2021

Cashiers play an important role in your business operation as they handle most of the monetary transactions. Not only do they handle your business’ cash they also can impact customer retention and prevent fraud. Very often during transactions, cashiers might overlook attempts by customers to slip in some counterfeit money.

Payment Services 141

Payment Services Accounting Customer Retention Returns 141

Small Biz Trends

JUNE 29, 2023

As you look to expand your small business, each employee becomes a critical component in building robust customer relationships and boosting customer satisfaction levels. The customer service representative emerges as a pivotal figure, often embodying the company’s image. Processing payments and refunds.

Payment Services 68

Payment Services ATS Accounting Fulfillment 68

Retail Minded

FEBRUARY 19, 2022

Contributed by Steve Villegas VP, Head of Payment Partnerships for North America. Customer retention requires a well-balanced blend of gilt-edge experience and customization. Merchants serving a global audience need an added layer of personalization; tailoring their payment method offering to consumers in each market.

Merchant Services 52

Merchant Services Payment Services Checkout Consumer 52

365 Retail

SEPTEMBER 16, 2024

Smart financial planning is essential to navigating these challenges effectively, ensuring smooth operations, and ultimately driving growth. This guide provides actionable strategies to streamline retail operations by setting clear financial priorities, managing cash flow, and optimising resources.

Payment Services 52

Payment Services Planning Inventory Management Management 52