Retail TouchPoints

JUNE 29, 2021

Namely, the conversations focus on how traditional brick-and-mortar stores can incorporate AI into their operations as more and more fully autonomous stores pop up around the world. As a result, retailers had to move quickly to implement social distancing mandates in stores to make their customers feel as safe as possible while shopping.

Payment Services 276

Payment Services Checkout Customer Retention Kiosk 276

Retail TouchPoints

SEPTEMBER 13, 2023

Finding the Right Solution for Chargebacks The expense and complication caused by the chargeback process make it essential that retailers take steps to prevent them, otherwise profits will be impacted by attrition and transaction costs. billion per year. The issue is clear to see. Gaurav Mittal is the EVP of Ethoca , a Mastercard company.

Payment Services 277

Payment Services Customer Experience Customer Retention Consumer 277

Retail TouchPoints

JUNE 23, 2022

Give Back-to-School Shoppers Alternative Payment Options. Regardless of your customers’ age demographic, it’s a smart idea to offer digital wallet payment options at checkout. This alternative form of payment was popular with all age groups in the survey, although the reasons for its popularity seem to vary by generation.

Payment Services 304

Payment Services Checkout Drop-Shipping Customer Retention 304

Retail TouchPoints

MAY 28, 2021

Thoughts of poor customer service probably ring a bell in your own mind, and these opinions are hard to change — but there is hope. Customer service is changing rapidly to meet consumer behavior, providing smoother, more integrated experiences than ever before. 3 Data-Backed Reasons why Customer Service is Essential.

Payment Services 179

Payment Services Customer Retention Customer Experience Marketing 179

Inside Retail

NOVEMBER 15, 2021

And in a market that has been significantly affected by the pandemic, building a strong and loyal customer base has never been more important, especially as times continue to remain uncertain. Another interesting case is CIMET’s work with the renowned cashback reward program, Cashrewards.

Payment Services 246

Payment Services Customer Retention Marketing Consumer 246

365 Retail

MARCH 25, 2025

Customer service impacts business survival in this day and age where every retailer competes against one another. Providing great customer service helps businesses distinguish themselves and build customer loyalty while acquiring new clients and enhancing their reputation.

Payment Services 52

Payment Services Customer Retention Customer Experience Advertising 52

Retail Focus

MARCH 25, 2025

Loyalty programs are a powerful tool for fostering lasting customer relationships, and the casino sector serves as a prime example of how rewarding consistent engagement through enticing perks and attractive features can drive sustained loyalty and growth.

Payment Services 130

Payment Services Customer Retention Returns Customer Experience 130

365 Retail

MAY 6, 2025

The last decade has brought dramatic changes to retail operations, where mobile applications have become crucial factors in that transformation process. The following section analyzes specific features that drive retail conversions and retention rates while providing retailers with strategic implementation strategies.

Payment Services 52

Payment Services Checkout Customer Retention Consumer 52

Retail TouchPoints

SEPTEMBER 21, 2021

You have to have [social media] surveillance of course, but a better strategy is to use actual cloud-based software-as-a-service that handles the spikes for you,” Goetsch noted. All of these things are impacting your people in-store and your customers.”. Closing the ‘Phygital’ Service Gap: How to Create Connected Customer Experiences.

Payment Services 272

Payment Services Customer Experience Consumer Advertising 272

Small Biz Trends

DECEMBER 15, 2022

The newest Zoho Desk capabilities include Blended Conversations, a seamless combination of human-driven and bot-powered conversational service experiences, as well as refinements to the user interface to bolster accessibility. Much of the Zoho Desk platform is dedicated to self-service. What Is Zoho Desk?

Payment Services 136

Payment Services Fulfillment Customer Experience Management 136

Inside Retail

JUNE 28, 2021

To do so, marketers are leveraging more data, technologies, and channels to create this type of relevant and customised customer journey. As digital-first shopping is here to stay, retailers must invest in connected experiences — and success hinges on frictionless operations. A unified front has to span the entire customer journey.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

RETAIL MANAGEMENT SOFTWARE

DECEMBER 12, 2022

Mobile POS enables a convenient and seamless customer experience, giving store associates more tools to help shoppers at the moment, wherever they are. It also frees up store associates to provide more personalized customer service, which differentiates many small retail businesses from their online or big-box competitors.

Payment Services 97

Payment Services Point of Sale Customer Retention Customer Experience 97

Retail TouchPoints

MARCH 13, 2024

Full-service restaurants are trailing their limited-service peers. With cross-shop and wallet share analyses based on actual purchase behavior, companies can more confidently select partners that are most likely to enhance and expand their customer base. However, not all customers behave the same.

Payment Services 264

Payment Services Consumer Customer Retention Marketing 264

Hyken

OCTOBER 8, 2021

Doug Liantonio is the Marketing Outreach Analyst at Gravy Solutions , a company that helps subscription-based businesses recover failed payments and retain customers. From afar, customer service seems like it should be simple. Just answer any questions your customers may have. Right? . Lead with Empathy.

Payment Services 118

Payment Services Customer Retention Marketing ATS 118

Cisco Retail

FEBRUARY 18, 2022

As retailers worked to manage all their discrete channels, the term “omni-channel” evolved to become synonymous with retailers who operated both online, E-commerce and other channels. Consumers demanded the ability to purchase online and return in-store, and retailers responded by putting processes in place that offered those options.

Payment Services 143

Payment Services Fulfillment Returns Customer Retention 143

Inside Retail

FEBRUARY 28, 2022

To meet the growing needs of their clients during Covid, Merchgirls created a custom pick and pack process that elevated the offering from B2B to B2C on a mass scale. Expert shipping services for clients of all sizes. Merchgirls is a creative agency, focusing on creating merchandise that’s twice as nice for the broader market.

Merchant Services 130

Merchant Services Payment Services Shipping Fulfillment 130

365 Retail

MARCH 25, 2025

Now, rather than abandoning traditional casino experiences, online operators have found ways to seamlessly blend digital convenience with the essence of classic gaming. Features like live chat support, real-time promotions, and personalised recommendations help build strong relationships with customers.

Payment Services 52

Payment Services Customer Retention Accounting Promotions 52

Inside Retail

MARCH 14, 2023

This is the first time we are seeing at least 40 per cent of consumers using social media for discovery and to start the search process,” he noted. In the age of superapps, digital wallets and mobile payments have now become the default in the APAC region, relegating credit card payments to the third tier.

Payment Services 130

Payment Services Customer Retention Marketing Consumer 130

Retail Assist

JANUARY 17, 2023

Blending physical and digital to get the basics right will be paramount: from visually appealing displays and signage, tidy shop floors, well-stocked shelves and accurate stock information, efficient queue management of sales, click and collect, returns and service points, to the availability of knowledgeable and empowered retail teams.

Customer Retention 52

Customer Retention Payment Services Loss Prevention Checkout 52

Small Biz Trends

JUNE 29, 2023

As you look to expand your small business, each employee becomes a critical component in building robust customer relationships and boosting customer satisfaction levels. The customer service representative emerges as a pivotal figure, often embodying the company’s image. Processing payments and refunds.

Payment Services 75

Payment Services ATS Accounting Fulfillment 75

Independent Retailer

SEPTEMBER 21, 2022

Small business owners all have seen issues arise while running their retail operation. They must navigate and overcome obstacles at every level, from retaining customers to collecting debts. The first step in the sales funnel is getting the customer’s attention. Customer Retention. by Devin Partida.

Payment Services 98

Payment Services Customer Retention Advertising Location 98

Small Biz Trends

SEPTEMBER 26, 2021

Cashiers play an important role in your business operation as they handle most of the monetary transactions. Not only do they handle your business’ cash they also can impact customer retention and prevent fraud. Very often during transactions, cashiers might overlook attempts by customers to slip in some counterfeit money.

Payment Services 142

Payment Services Accounting Customer Retention Returns 142

Retail Minded

FEBRUARY 19, 2022

Contributed by Steve Villegas VP, Head of Payment Partnerships for North America. Customer retention requires a well-balanced blend of gilt-edge experience and customization. Merchants serving a global audience need an added layer of personalization; tailoring their payment method offering to consumers in each market.

Merchant Services 52

Merchant Services Payment Services Checkout Consumer 52

I Vend

APRIL 12, 2022

But increasingly, retail stores are realising that profitability is about more than the size of individual transactions: it’s about each customer’s total spend over the entire life of their relationship with the brand, which is facilitated by retail loyalty programs. Mobile POS – for in-aisle service and orders.

Payment Services 98

Payment Services Customer Retention Customer Experience Promotions 98

365 Retail

SEPTEMBER 16, 2024

Smart financial planning is essential to navigating these challenges effectively, ensuring smooth operations, and ultimately driving growth. This guide provides actionable strategies to streamline retail operations by setting clear financial priorities, managing cash flow, and optimising resources.

Payment Services 52

Payment Services Planning Inventory Management Management 52

V Count

SEPTEMBER 15, 2022

A modern POS system lets you accept customer payments at a specific location or on the go and can help you track your sales in an efficient way. Customer retention is a critical element in creating a successful business, and as a retail store runner, you need to ensure that customers can make transactions as easy as possible.

Merchant Services 98

Merchant Services Payment Services Inventory Management Planning 98

Retail Focus

MAY 18, 2021

According to a recent study, the costliest in-store operating expenses are labour, rent, marketing and energy so these are great places to start when looking to cut costs. Cut costs with caution by trying not to sacrifice on the quality of your product or service. Customer Retention is Key.

Payment Services 147

Payment Services Customer Retention Operating Expenses Marketing 147

Retail Bound

MARCH 21, 2024

Understanding the Significance of Net Terms Net terms, also known as credit terms or payment terms, refer to the arrangement between a seller and a buyer concerning the timing and method of payment for goods or services. This competitive advantage can lead to increased market share and revenue growth.

Payment Services 52

Payment Services Wholesale Supply Chain Management Customer Retention 52

V Count

SEPTEMBER 15, 2022

A modern POS system lets you accept customer payments at a specific location or on the go and can help you track your sales in an efficient way. Customer retention is a critical element in creating a successful business, and as a retail store runner, you need to ensure that customers can make transactions as easy as possible.

Merchant Services 92

Merchant Services Payment Services Inventory Management Planning 92

I Vend

OCTOBER 6, 2022

Mobile POS Mobile POS enables staff to interact with customers in the aisle, rather than simply at the checkout. Armed with operational information via a mobile device, they can engage with the consumer during the shopping process, not just at the end. Take payment, speeding up checkout by avoiding the queue.

Inventory Management 98

Inventory Management Payment Services Point of Sale Checkout 98

Retail Minded

APRIL 20, 2023

By embracing new technology, digitizing processes, streamlining staff training, and enhancing the customer shopping experience, businesses can improve operational efficiency, foster customer loyalty, and drive revenue growth. Also, it maintains customer interest and showcases new or seasonal products.

Payment Services 52

Payment Services Store Layout Customer Retention Inventory Management 52

Star Miconics

MARCH 29, 2024

This innovative method has facilitated the rapid processing and easy readability of product information by both computers and humans. By connecting barcode scanners to cloud-based POS and inventory management systems, retailers can achieve real-time visibility into stock levels, sales data, and customer preferences.

Payment Services 59

Payment Services Inventory Management Checkout Point of Sale 59

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

Shoppers have readily adjusted to the “new normal,” whether it’s a higher reliance on e-commerce, a surge in-home delivery, rapid adoption of curbside pickup, an increase in contactless payment, or other modifications in their behavior. Here Are The Ten Emerging Retail Trends We Predict For 2022.

Retail Trends 111

Retail Trends Consumer Payment Services Fulfillment 111

I Vend

MARCH 14, 2023

Mobile POS allows store associates to get alongside customers as they are making their buying decisions. It offers a wide range of customer-focussed services: for example: Locate items – the associate can use the mPOS to see which items the shopper has browsed, or reserved, online, and help them locate the item in the store.

Shopping 98

Shopping Point of Sale Payment Services Checkout 98

RETAIL MANAGEMENT SOFTWARE

JULY 8, 2024

Managing inventory, processing sales efficiently, and providing a seamless customer experience are just a few critical tasks. Vendor Management: Streamline supplier communication and order processing. Sales Management Speedy Checkout: A quick and efficient checkout process is vital for customer satisfaction.

Sporting Goods 52

Sporting Goods Payment Services Inventory Management Point of Sale 52

Rangeme

OCTOBER 8, 2024

Up until recently, options were limited, either by receiving a personal guaranteed back loan, or giving up equity just to operate with day to day pressures of working with larger retailers who at many times, have net 60 day payment terms, and even more often are still late on payments. So what are your options?

Finance 52

Finance Payment Services Customer Retention Fulfillment 52

Storis

MAY 17, 2024

Understanding the advantages of earning repeat customers is the foundation to grow your company. Before diving into improving your company’s customer retention rate, it is important to understand how it will positively affect your company. Luckily, there are multiple ways to begin this process.

Customer Retention 52

Customer Retention Home Furnishings Payment Services Customer Experience 52