Customer Retention Merchant Services Promotions 
Retail TouchPoints
JULY 10, 2023
The company says Quin helps shoppers make better and faster decisions throughout their online or in-store journeys — fulfilling any sophisticated shopping request — ranging from finding available product assortments or recipes that match a whole suite of health- or budget-related constraints — to general health and customer service.
Inside Retail
MAY 29, 2024
For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. The average rate of customer retention in e-commerce is around 38 per cent. That means that just three out of 10 customers stick with one single brand for more than one year.
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Inside Retail
MAY 29, 2024
For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. The average rate of customer retention in e-commerce is around 38 per cent. That means that just three out of 10 customers stick with one single brand for more than one year.
365 Retail
JULY 20, 2022
Fewer barriers for professional e-commerce, coupled with the increased popularity of social media, lead to the rise of micro brands, and as a result, the number of online merchants will grow exponentially and will lead to increased competition and higher customer acquisition costs.
Hyken
MAY 13, 2024
Each week, I read many customer service and customer experience articles from various resources. 8 Keys to Making Customer Service a More Positive Experience by Martin Zwilling (Inc. They expect you to be there, to know their history as a customer, and to treat them with priority and respect. Ease of use.
Retail TouchPoints
AUGUST 30, 2024
From Fragmented to Frictionless By now, the benefits of a good loyalty program are well-documented: improved customer retention, more frequent purchases, higher-volume orders and better brand sentiment. A New Era of Personalization With these interconnected systems, brands can now more easily track data and personalize promotions.
A1 Retail
OCTOBER 13, 2022
Shipping delays significantly impact retailers and consumers, leading to frustrations that can ultimately result in revenue losses and drops in customer retention. At a time when merchants are looking to cut costs to remain competitive, delivery disruption is a headache they really don’t need, but something they can’t ignore.
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