Retail TouchPoints

JANUARY 29, 2024

While more retailers are handing off these tasks to other companies, presumably as a way to cut costs (rising shipping costs were identified as the top challenge among retailers, at 56% ), nearly as many ( 55% , up from 38% in 2022) worry about customer expectations around delivery times.

Fulfillment 284

Fulfillment Drop-Shipping Customer Retention Shipping 284

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Retail TouchPoints

JULY 26, 2023

Retailers can no longer turn a blind eye to the reality that today’s increasingly online shoppers are savvier than ever and quick to make snap judgements about brands for as little as delayed shipping. Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately.

Fulfillment 240

Fulfillment Drop-Shipping Shipping Customer Retention 240

Retail TouchPoints

MARCH 26, 2021

With Distributed Order Management (DOM) systems, retailers can meet the customers’ need for fast fulfillment. DOM ensures speedy delivery by determining the most cost-effective and efficient shipping location to fulfill an order. Let Technology Be Your Secret Weapon.

Customer Experience 307

Customer Experience Fulfillment Customer Retention Shipping 307

Retail TouchPoints

JUNE 22, 2020

Customers also can access free shipping, samples, birthday gifts and a tier-based rewards program to accelerate their point-earning capability. “Within just three months after the launch, we witnessed an impressive 26.72% improvement in customer retention and a 23.39%. ”

Customer Retention 162

Customer Retention Shipping ATS Marketing 162

Inside Retail

JUNE 28, 2021

To do so, marketers are leveraging more data, technologies, and channels to create this type of relevant and customised customer journey. While 88 per cent of retail marketers share integrated tech stacks with advertising teams, this alignment alone is not enough. A unified front has to span the entire customer journey.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Retail TouchPoints

APRIL 12, 2023

The challenge with ordering too much food is that shipping is expensive and often unreliable with supply chain troubles, and warehouse space is a very limited resource. Grocers that convince customers to become loyalty card holders, for example, will achieve levels of customer retention that restaurants don’t often see.

Supermarket 261

Supermarket Grocer Customer Retention Checkout 261

Retail TouchPoints

JULY 10, 2023

Product data can also be used to train AI models that generate new designs for products based on data such as customer feedback, sales data and market trends. And because the models are trained on retailer data, the AI ensures the new designs generated are more appealing to customers and better suited to market demand. 

Merchant Services 274

Merchant Services Customer Retention Shipping Marketing 274

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. Offer personalized post-purchase product suggestions that genuinely cater to each customer’s tastes.

Customer Retention 261

Customer Retention Shipping Customer Experience Checkout 261

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. Stephens has seen brands and retailers test these different rewards and benefits but not fully market them as part of a loyalty program.

Drop-Shipping 305

Drop-Shipping Consumer Customer Retention Shipping 305

Rangeme

NOVEMBER 15, 2022

Let’s break down what a retention first strategy looks like and how to build one for your business. First, let’s look at a traditional marketing funnel. Ideally, each potential customer moves from awareness down to advocacy. With funnel understanding, you can build a customer retention strategy for e-commerce and retail.

Customer Retention 52

Customer Retention Promotions Shopping Shipping 52

Retail TouchPoints

JUNE 23, 2022

Personalize Your Back-to-School Marketing. Personalization has been held up as the gold standard for ecommerce CX across the board, but the reality of customer demand for personalized experiences appears to be more nuanced. Even better, allow their digital wallet to automatically populate those checkout fields.

Payment Services 299

Payment Services Checkout Drop-Shipping Customer Retention 299

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned.

Returns 274

Returns Drop-Shipping Customer Experience Customer Retention 274

Inside Retail

MAY 29, 2024

“Up to 30 per cent of your sales may end in a return, and up to 50 per cent of an item’s original value makes up the return cost, including shipping, warehousing, and labour costs,” explains Tara Daly, senior director of product marketing at Loop Returns. The average rate of customer retention in e-commerce is around 38 per cent.

Returns 147

Returns Merchant Services Drop-Shipping Shipping 147

Inside Retail

MAY 29, 2024

“Up to 30 per cent of your sales may end in a return, and up to 50 per cent of an item’s original value makes up the return cost, including shipping, warehousing, and labour costs,” explains Tara Daly, senior director of product marketing at Loop Returns. The average rate of customer retention in e-commerce is around 38 per cent.

Returns 147

Returns Merchant Services Drop-Shipping Shipping 147

Inside Retail

AUGUST 11, 2021

Customer retention is important to every business, but loyalty is hard-won, especially when a single bad customer experience can now be easily amplified to a mass audience in a matter of seconds. Sustainability is becoming more and more of a hot topic, especially with too much plastic used in shipping and packaging.

Shipping 162

Shipping Customer Retention Customer Experience Consumer 162

Inside Retail

FEBRUARY 28, 2022

Merchgirls is a creative agency, focusing on creating merchandise that’s twice as nice for the broader market. When your shipping needs are complex, we make things simple. Sustainable shipping and delivery options. Merchgirls reduced shipping costs by 25 per cent with Shippit’s smart carrier allocation technology.

Merchant Services 130

Merchant Services Payment Services Shipping Fulfillment 130

Retail Focus

AUGUST 8, 2023

Order Fulfillment When outsourcing, retailers can benefit from streamlined inventory management, order processing, and shipping. Outsourcing this critical function frees up valuable time and resources, enabling retailers to concentrate on sales and customer service.

Loss Prevention 130

Loss Prevention Inventory Management Inventory Turnover Shipping 130

Inside Retail

MARCH 28, 2022

With e-commerce businesses, the platforms we use to facilitate online business such as Shopify, various apps and software that directly integrate with the platform and performance marketing tools, give us real-time insight into the analytics and metrics that matter. What’s the lifetime value of your customers?

Advertising 130

Advertising Customer Retention Drop-Shipping Merchant Services 130

365 Retail

JANUARY 11, 2025

Gains on this front enable businesses to concentrate on other aspects of importance for success in marketing, such as bringing their products to market and servicing customers, to name but two examples. Another efficient packaging will ensure a product reaches the customer in brand new condition.

Inventory Management 52

Inventory Management Customer Retention Shipping Customer Experience 52

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payment Services 267

Payment Services Customer Experience Consumer Advertising 267

365 Retail

SEPTEMBER 27, 2023

In addition, office space spread across three stories and a canteen area will become the new workplace for Bed Kingdom’s buying, marketing, and sales employees. The business now employs 28 people and has further plans to grow its online customer base through investment in key areas of the business, including customer service and marketing.

Customer Retention 109

Customer Retention Shipping Planning Marketing 109

Inside Retail

FEBRUARY 26, 2024

There was good news in January when the Consumer Price Index slowed to the lowest rate in two years; however, experts recognise that the most volatile factors, such as rental rates and energy markets, remain the biggest drivers. This instability, together with increased gas and energy prices, has affected shipping costs.

Inventory Turnover 147

Inventory Turnover Supply Chain Management Customer Retention Inventory Management 147

Inside Retail

SEPTEMBER 19, 2022

Customer expectations of engagement and experience in retail are changing equally quickly. Not that long ago, walking into a carefully organised grocery market, hearing a pianist perform in the centre of a high-end department store, or having a retail associate help guide you represented a good retail customer experience.

Customer Experience 147

Customer Experience Customer Retention Marketing Promotions 147

Inside Retail

MAY 16, 2022

Just as product pricing may differ from channel to channel, so does customer marketing. The costs associated with drawing customers into stores vs onto mobile sites are markedly different. While retailers struggle with fulfilment, Australia Post research shows that fast and free shipping are key drivers of sales.

Fulfillment 130

Fulfillment Shipping Promotions Returns 130

Retail Next

SEPTEMBER 26, 2019

While it brings great opportunities for entrepreneurs, the stiff competition in the market, plus the enormous demand for high-quality service, make succeeding in this industry challenging too. That is why effective retail marketing is crucial. With push notifications, you can send marketing messages to your customers in real-time.

Retail Marketing 52

Retail Marketing Marketing Customer Retention Promotions 52

Rangeme

JULY 29, 2022

With supply chain disruptions making waves in even mainstream media, you might have thought consumers would loosen their expectations for fast and free shipping. According to consumers, promising fast shipping sells. Better Customer Retention. The promise of fast shipping entices shoppers to add more items to their cart.

Fulfillment 52

Fulfillment Merchant Services Drop-Shipping Shipping 52

Retail Minded

MARCH 31, 2021

It’s not a stretch to say that t oday’s ecommerce market is fraught with fulfilment issues, and t hese widespread errors and delays mean shoppers are missing out on vital deliveries, leading to greater levels of disappointment and mistrust in online shopping. . Delivery reliability has created a crisis of confidence amongst some consumers.

Merchant Services 92

Merchant Services Drop-Shipping Fulfillment Shipping 92

365 Retail

OCTOBER 31, 2022

While consumers are still preoccupied with settling into back-to-school routines, forward-thinking marketers know it’s time to kick their efforts into high gear. Getting your customer data clean. Retail marketers should now be getting their contacts list in order. It’s now also a prime time to re-engage dormant customers.

Marketing 52

Marketing Customer Retention Retail Marketing Consumer 52

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

The Retail market landscape has seen significant changes in retail trends and shifts in consumer behavior since the coronavirus breakout, but the industry now appears more optimistic about the growth prospects. Adoption of the omnichannel distribution system and cross-channel marketing.

Retail Trends 111

Retail Trends Consumer Payment Services Fulfillment 111

Retail Minded

SEPTEMBER 30, 2023

Next, we’ll explore the intricacies of customer engagement, from personalized marketing to fostering a sense of community. Independent retailers must meticulously curate this identity to carve a niche in the competitive market. Then we’ll wrap it up and combine all the insights we learned. Let’s get into it.

Customer Retention 96

Customer Retention Consumer Marketing Shipping 96

Hyken

FEBRUARY 13, 2023

Top Takeaways: The customer journey is like a romantic relationship. The marketing and sales phase is like dating. When your prospect becomes a customer, you move them into the “marriage” stage, which is non-tactical and requires a different set of skills to maintain. Customers know the difference.

Customer Retention 52

Customer Retention Shipping Marketing Customer Experience 52

Independent Retailer

NOVEMBER 28, 2022

Brands can make the most out of a return by offering options such as exchanges, store credit, or other incentives rather than refunds,” Tasha Reasor, SVP of Marketing at Loop Returns , said. This not only helps brands retain revenue, but also creates opportunities to shape happier customers. “Returns do not necessarily mean losses.

Returns 98

Returns Customer Retention Wholesale Fashion 98

Retail Minded

FEBRUARY 8, 2023

Director of Relationship Marketing Strategy, Merkle, a dentsu company. Automation can handle upsell and cross sell by analyzing data, can cut shipping times and costs by making complex fulfillment decisions, can handle routine customer questions via chat.

Merchant Services 98

Merchant Services Customer Retention Customer Experience Planning 98

Hyken

SEPTEMBER 10, 2023

They demand fast shipping, easy returns, sustainability and more, showing little loyalty and appreciation. There is a segment of customers that are savvy shoppers that demand a low price, fast shipping, easy returns, and appreciation. According to McKinsey, these are today’s ‘Zero Consumers.’

Customer Retention 70

Customer Retention Customer Experience Shipping Returns 70

A1 Retail

OCTOBER 13, 2022

By Elissa Quinby, Senior Director, Retail Marketing at Quantum Metric. Shipping delays significantly impact retailers and consumers, leading to frustrations that can ultimately result in revenue losses and drops in customer retention. Broadening delivery partnerships. Providing real-time alerts.

Drop-Shipping 52

Drop-Shipping Merchant Services Shipping Customer Retention 52

Small Biz Trends

JUNE 22, 2022

With inflation impacting economies around the world, price increases are practically unavoidable, but that doesn’t mean customers welcome the price change. How do businesses raise prices without sacrificing customer retention? Dear [Customer Name], Thank you for your continued support of [Business Name].

Customer Retention 134

Customer Retention Planning Shipping Value Offer 134