Retail TouchPoints

MAY 11, 2021

The customer journey starts off linear, but it should end in a cycle of repurchasing. Getting the returns experience right is one of the most critical parts of that cycle — 95% of shoppers say that how returns are handled affects their decision of whether to purchase again. Return Rate and Negative Reviews.

Customer Experience 216

Customer Experience Returns Customer Retention Shopping 216

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business.

Planning 290

Planning Shipping Returns Customer Retention 290

Retail Focus

SEPTEMBER 1, 2024

It’s is more than just making a simple purchase; it’s about providing an effortless, engaging experience that keeps customers returning to your business. Focusing on the online customer journey is more important now than it has ever been, with more and more consumers preferring digital stores to physical ones.

Customer Retention 130

Customer Retention Payment Services Clienteling Shopping 130

Inside Retail

MARCH 5, 2025

With delivery reliability significantly impacting customer retention and lifetime value, this must be a key focus for retailers. Reliability is non-negotiable according to Carina Micheal, Group Head of Technology and Digital, who said, ultimately, their customers prioritise optionality and flexibility.

Fulfillment 130

Fulfillment Shipping Customer Retention Inventory Management 130

Retail TouchPoints

JULY 21, 2022

And for the most part they didn’t mind — if they were offered personalized experience across channels in return. And this disruption has implications across so many different touch points for marketers, from your advertising to your data platform stack , right to your martech and adtech. adults and 125 marketers.

Marketing 274

Marketing Advertising Consumer Customer Retention 274

Inside Retail

MAY 29, 2024

For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. The average rate of customer retention in e-commerce is around 38 per cent. That means that just three out of 10 customers stick with one single brand for more than one year.

Returns 147

Returns Merchant Services Drop-Shipping Shipping 147

Inside Retail

MAY 29, 2024

For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. The average rate of customer retention in e-commerce is around 38 per cent. That means that just three out of 10 customers stick with one single brand for more than one year.

Returns 147

Returns Merchant Services Drop-Shipping Shipping 147

Inside Retail

AUGUST 28, 2022

Pureplay online cosmetics retailer Adore Beauty says returning customers contributed 70 per cent of sales coupled with a higher than average spend last year. Company CEO Tennealle O’Shannessy said the higher proportion of returning customers highlights the future potential for the brand’s business. EBITA was $5.3

Customer Retention 246

Customer Retention Returns Accounting Management 246

I Vend

JUNE 20, 2024

Customer retention is one of the most valuable and important strategies for building a successful mid-size retail business. It places the focus on customer lifetime value (CLTV) – the total that a customer spends with the retailer over a relationship that usually spans years, and even generations.

Customer Retention 94

Customer Retention Management Consumer Marketing 94

Inside Retail

DECEMBER 12, 2024

Sales figures, customer interactions, and marketing performance all offer valuable insights. Repeat customers: How do their holiday purchases compare to their previous buying habits? Marketing campaign analysis The holiday season often involves significant investment in advertising and promotions.

Customer Retention 241

Customer Retention Promotions Returns Planning 241

Retail TouchPoints

JULY 26, 2022

These tech investors were savvy at raising money and savvy at digital marketing, but we always believed that kind of growth was overrated — a lot of companies pour money into media channels to grow top line, but do they really have lifetime value? Do their customers really keep coming back?

Fashion 301

Fashion Wholesale Apparel Returns 301

Retail TouchPoints

AUGUST 31, 2022

The retailer plans to leverage its recently introduced cross-banner Welcome Rewards loyalty program to drive traffic, sales and customer retention. We command a special presence in the Home and Baby markets, and we intend to fulfill our opportunity to be the category retailer of choice.”.

Customer Retention 284

Customer Retention Finance Fulfillment Planning 284

Inside Retail

JULY 18, 2024

The survey found that 92 per cent of consumers would remain loyal to a brand if the brand offered them something in return. Create personalisation: When it comes to what customers value, a personalised experience is a differentiating factor not linked to price that retailers can weave into their marketing and engagement activities.

Customer Retention 264

Customer Retention Customer Experience Consumer Shopping 264

Inside Retail

AUGUST 9, 2023

Returns present a complex challenge for retailers of all sizes, not only contributing to their carbon footprint, but also eroding their profit due to the cost of managing and paying for reverse logistics and, in some cases, leading to fraud. Meanwhile, the use of returns by customers continues to grow in popularity.

Returns 130

Returns Customer Retention Accounting Fashion 130

Retail TouchPoints

APRIL 1, 2024

Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success. Research shows that nearly 30% of businesses lacking appropriate multilingual support have lost customers.

Customer Experience 317

Customer Experience Clienteling Customer Retention Accounting 317

Retail TouchPoints

JANUARY 29, 2024

On the strategic side, 41% of retailers identified reacting more quickly to business and market changes as an important omnichannel objective, followed closely by the 40% that cited providing a seamless customer experience across all channels.

Fulfillment 284

Fulfillment Drop-Shipping Customer Retention Shipping 284

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. .

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Retail TouchPoints

FEBRUARY 7, 2024

In fact, 88% of marketers say interactive content helps brands differentiate themselves, while interactive content generates 52.6% Focus on customer retention. As gamification in retail continues to evolve, the experiences that will win customers’ attention are those that are engaging, memorable and fun. Make it fun.

Customer Retention 281

Customer Retention Customer Experience Advertising Consumer 281

365 Retail

JANUARY 23, 2025

These developments are sure to increase customer retention and satisfaction, ultimately driving sales and growth. By diversifying rewards and providing memorable experiences, both online casinos and retailers can enhance customer retention and boost long-term engagement.

Retail Marketing 52

Retail Marketing Marketing Customer Retention Customer Experience 52

Independent Retailer

NOVEMBER 28, 2022

Consumers are returning more purchases than ever, especially with the growing convenience of online orders, but it is becoming an increasingly expensive problem for retailers. Last year alone, retailers lost $218 billion to ecommerce returns. Shoppers Already Expecting to Return Gifts. Shoppers Already Expecting to Return Gifts.

Returns 98

Returns Customer Retention Wholesale Fashion 98

Retail TouchPoints

APRIL 12, 2023

Food retailers must also have the right financial planning in place to withstand the economic turbulence in the long run and make sure they remain agile regardless of wider market trends. Grocers that convince customers to become loyalty card holders, for example, will achieve levels of customer retention that restaurants don’t often see.

Supermarket 261

Supermarket Grocer Customer Retention Checkout 261

Retail TouchPoints

JULY 26, 2023

Burgeoning demands for exemplary customer service and lightning-fast order fulfillment leave unprepared retailers scrambling for their share of the market. Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately.

Fulfillment 240

Fulfillment Drop-Shipping Shipping Customer Retention 240

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments. Transforming the Advertising Mix.

Advertising 293

Advertising Consumer Customer Retention Fulfillment 293

Retail TouchPoints

FEBRUARY 2, 2021

While that is a massive gap to close across markets, the wheels of change started churning in 2020 as U.S. businesses began searching for better customer engagement platforms to support their hastened shift to ecommerce. Knowing the difficulties WhatsApp has had with integration in the U.S. before, why would it be adopted now?

Shopping 219

Shopping Customer Retention Promotions Marketing 219

365 Retail

DECEMBER 20, 2023

What is customer retention? Customer retention refers to a company’s capacity to convert purchasers into repeat customers, preventing them from purchasing from a rival. Why is customer retention crucial for businesses?

Customer Retention 52

Customer Retention Merchant Services Clienteling Telecommunications 52

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. Stephens has seen brands and retailers test these different rewards and benefits but not fully market them as part of a loyalty program.

Drop-Shipping 305

Drop-Shipping Consumer Customer Retention Shipping 305

Retail TouchPoints

JUNE 23, 2022

Last year, the average family with K-12 students spent $848 on return to school items, while families of college students spent an average of $1,200, according to the National Retail Federation. Personalize Your Back-to-School Marketing. Take Steps Now to Prevent Back-to-School False Declines.

Payment Services 299

Payment Services Checkout Drop-Shipping Customer Retention 299

Retail TouchPoints

JULY 14, 2021

The proliferation of ecommerce sites and habit-driven online purchases at digital behemoths like Amazon already set the expectations for customers, and there is a certain intuitive flow and process already well established in the market. Unavailable Marketing Tools for Existing Customers . Not Prioritizing SEO.

Payment Services 261

Payment Services Checkout Customer Retention Management 261

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. Why Shoppers Should Care: The Hidden World of Post-Purchase Imagine the moments after you complete an online purchase.

Customer Retention 261

Customer Retention Shipping Customer Experience Checkout 261

Wiser

NOVEMBER 1, 2023

This technique utilizes technology to deliver personalized ads that specifically target potential customers, gently reminding them of the products they have already shown interest in. The goal is to motivate customers to return to the website and complete their purchase.

Customer Retention 146

Customer Retention Returns Advertising Customer Experience 146

Inside Retail

FEBRUARY 26, 2024

This compelling data highlights the critical importance of adopting omnichannel strategies for Australian retailers striving to stay at the forefront in an ever-evolving market. Returns – once viewed as a friction point – now emerge as a loyalty catalyst. Returns – once viewed as a friction point – now emerge as a loyalty catalyst.

Customer Retention 130

Customer Retention Returns Consumer Shopping 130

Retail Assist

JANUARY 17, 2023

Awareness, appeal and adoption remain low overall and squeezed tech and marketing budgets are likely to be directed towards excelling at the fundamentals – having the right product at the right price, in the right channel at the right time for the right customer. . The post 2023: The Year of Customer Retention?

Customer Retention 52

Customer Retention Payment Services Loss Prevention Checkout 52

Inside Retail

SEPTEMBER 6, 2021

per security, and said it intends to remain committed to the alliance: which covers marketing support and customer origination programs, as well as cooperation on logistics and supply chain operations. The supermarket group sold its stake for $1.91 Inside Retail has reached out to Woolworths for comment.

Customer Retention 130

Customer Retention Supermarket Returns Marketing 130

Inside Retail

JUNE 22, 2023

When inflation begins to drop and interest rates return to decline – we will likely see a resurgence in discretionary spending habits,” Zahra said. Success] will be very much about stealing market share from competitors,” Brookes said. “There isn’t a silver bullet fix to restoring consumer confidence other than cost-of-living relief.

Consumer 246

Consumer Customer Retention Accessories Marketing 246

Inside Retail

MARCH 28, 2022

With e-commerce businesses, the platforms we use to facilitate online business such as Shopify, various apps and software that directly integrate with the platform and performance marketing tools, give us real-time insight into the analytics and metrics that matter. Know your Return on Advertising Spend (ROAS).

Advertising 130

Advertising Customer Retention Drop-Shipping Merchant Services 130

Inside Retail

SEPTEMBER 4, 2022

That sharing leads to a better overall customer journey and stronger customer retention, as shoppers are exposed to content relevant to their preferences and lifestyle – versus offers that don’t fit their needs or wants. . The app has 5 million users in Australia.

Customer Retention 147

Customer Retention Checkout Consumer Marketing 147

Hyken

OCTOBER 4, 2021

7 Techniques That Are Key to Customer Retention Today by John Hall. Magazine) It’s a business axiom that holding on to existing customers is more lucrative than acquiring new ones. My Comment: Returning customers are more profitable, not just because they return. There’s something here for everyone.

Customer Retention 83

Customer Retention Returns Customer Experience Marketing 83