Retail Focus

FEBRUARY 1, 2025

The partnership has also fuelled significant advancements in Dr Squatchs direct-to-consumer (DTC) operations, including quicker click-to-delivery, improved customer retention and hands-off fulfilment.

Fulfillment 147

Fulfillment Customer Retention Shipping Management 147

Inside Retail

APRIL 26, 2024

Thanks to rapid innovations in supply chain management, AI technology and digital marketing, e-commerce is increasingly playing an integral role in the lives of everyday Aussies. Customer retention With both consumers and retailers feeling the pinch of increasing costs, customer retention will be a key theme of 2024.

Customer Retention 277

Customer Retention Fulfillment Social Commerce Supply Chain Management 277

Inside Retail

MARCH 16, 2025

Customers know when theyre being tracked and are unhappy about it. Only 15 per cent of ASX100 companies have a Consent Management Platform (CMP) in place a glaring gap that highlights the urgency to act now. Customers expect simplicity and transparency. Confused customers and a serious trust problem. The first step?

Customer Retention 165

Customer Retention Management Location Consumer 165

I Vend

JUNE 20, 2024

Customer retention is one of the most valuable and important strategies for building a successful mid-size retail business. It places the focus on customer lifetime value (CLTV) – the total that a customer spends with the retailer over a relationship that usually spans years, and even generations.

Customer Retention 94

Customer Retention Management Consumer Marketing 94

Retail TouchPoints

DECEMBER 15, 2022

It also offers loyalty amplifiers such as sweepstakes, UGC contests and trivia, with the goal of helping brands enhance customer acquisition, program onboarding and education, revenue, point burn, customer retention and brand advocacy.

Customer Retention 263

Customer Retention Accounting Promotions Management 263

Inside Retail

FEBRUARY 24, 2025

They became store managers and customer happiness assistants. Think about your favourite manager or that colleague everyone loves working with. Its their ability to navigate complex human interactions, interpret subtle customer emotions, or show empathy in challenging situations. But those retail workers? Those scribes?

Customer Retention 130

Customer Retention Point of Sale Checkout Management 130

Retail Focus

MAY 30, 2024

Mid-market and enterprise retailers’ uptake of carrier management and post-purchase solutions increased in the first quarter of 2024 as retailers look to unify customer journeys, according to the latest research from Scurri , the next-generation delivery management platform.

Management 147

Management Customer Retention Fulfillment Customer Experience 147

Inside Retail

MARCH 5, 2025

With delivery reliability significantly impacting customer retention and lifetime value, this must be a key focus for retailers. Likewise, omni-optimisation is a key focus in its mission to provide a seamless customer experience regardless of the channel used to shop, according to Celine Sommacal, e-commerce operations manager.

Fulfillment 130

Fulfillment Shipping Customer Retention Inventory Management 130

Inside Retail

JULY 14, 2021

Alicia Kennedy, managing director of Naked Wines Australia, said the results grew on an already landmark result the year prior. “As In the past year we’ve experienced first-hand the wave of customers flocking online to buy wine during the Covid-19 crisis.

Customer Retention 246

Customer Retention Marketing Management Consumer 246

Inside Retail

AUGUST 28, 2022

“Our investments in strategic priorities are contributing to improved customer retention and lifetime value, and will drive sustainable, long-term growth as online adoption in Australia’s beauty and personal care market catches up to the UK, the US and China.”.

Customer Retention 246

Customer Retention Returns Accounting Management 246

Inside Retail

APRIL 30, 2023

“These initiatives support customer retention and deliver higher, more frequent average orders,” she continued. The post Adore Beauty founders to step back from management roles appeared first on Inside Retail.

Management 130

Management Customer Retention Returns Planning 130

RETAIL MANAGEMENT SOFTWARE

AUGUST 2, 2022

From online stores to online customer service to employee management, many businesses have moved away from traditional storefronts. Tailored retail management solutions help your store deliver a smooth, reliable, and personalized customer experience. Integrated Inventory Management Solutions. Automation.

Management 110

Management Inventory Management Customer Retention Returns 110

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 312

Customer Experience Fulfillment Customer Retention Shipping 312

Retail TouchPoints

APRIL 1, 2024

Research shows that nearly 30% of businesses lacking appropriate multilingual support have lost customers. On the other hand, businesses providing multilingual support see tangible benefits, like bolstered loyalty that improves overall customer retention.

Customer Experience 320

Customer Experience Clienteling Customer Retention Accounting 320

Rangeme

NOVEMBER 15, 2022

With funnel understanding, you can build a customer retention strategy for e-commerce and retail. Customer retention in e-commerce. E-commerce retention starts the moment a customer makes a purchase (in the diagram above that would be the Decision step). Customer retention in retail.

Customer Retention 52

Customer Retention Promotions Shopping Advertising 52

Retail Smart Guys

SEPTEMBER 12, 2023

When it comes to inventory management, it’s easy to get lost in spreadsheets, logistics, and technology. People skills in inventory management play a pivotal role in ensuring the efficient flow of goods, maintaining team morale, and fostering strong customer relationships.

Inventory Management 105

Inventory Management Management Markdowns Customer Retention 105

Retail TouchPoints

APRIL 5, 2024

Yakuel led the CRM industry in making a powerful fundamental shift in marketing by always starting with the customer instead of a campaign or product. Customer-led marketing has been proven to deliver brands an average increase of 33% in customer lifetime value.

Customer Retention 312

Customer Retention Marketing Consumer Shopping 312

Inside Retail

SEPTEMBER 30, 2024

Dynamic subscription-management tools allow consumers to adjust their delivery schedules and product selections easily​. Technology can also enhance the overall customer experience by simplifying the subscription process, improving customer service through chatbots, and offering digital content that complements physical products.

Marketing 246

Marketing Beauty and Health Promotions Customer Retention 246

Retail TouchPoints

JULY 5, 2022

In 2021, retailers shaped their omnichannel strategies around two key issues: customer acquisition ( 63% ) and customer retention ( 58% ). While some companies have successfully rolled out robotics , others are focusing on automated task management and prioritization tools.

Fulfillment 278

Fulfillment Social Commerce Customer Retention Consumer 278

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 26, 2019

Managing retail operations holistically means focusing on each aspect of the business and managing each essential element of the operation effectively and efficiently. Budgeting – Managing retail operations successfully is about managing expenses and creating realistic sales targets.

Management 80

Management Inventory Management Customer Retention Marketing 80

Hyken

MARCH 3, 2025

Top Takeaways Striving for zero complaints is about aiming to continuously improve and provide value for the customer. While it may not be entirely realistic to have zero complaints, the aspiration drives companies to proactively identify and manage issues before they become a point of friction for the customers.

Customer Retention 63

Customer Retention Management Returns Customer Experience 63

Wiser

JANUARY 8, 2025

Armed with this data, the rep can immediately discuss with the store manager how adjusting the facings according to real-time sales data can benefit both the store and the brand. We can see same-store sales growth and other key metrics in real-time, facilitating informed discussions with store managers.

Customer Retention 78

Customer Retention Promotions Management Brand Management 78

Inside Retail

JUNE 28, 2021

To close this gap, 44 per cent of retail and consumer goods marketers say they are now leading customer experience initiatives across their organisations (versus just 24 per cent in 2017), and metrics are being shared. In this regard, retailers are re-evaluating and revolutionising their value propositions for higher customer retention.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Retail TouchPoints

DECEMBER 21, 2021

Manpower is another resource that retailers must carefully manage, particularly in the pandemic era. A typical retail employee might be asked to provide customer service expertise all over the store, fulfill online orders, answer phone calls, stock inventory and, yes, manage a physical queue. A World of Data.

Kiosk 306

Kiosk Customer Experience Customer Retention Promotions 306

Retail TouchPoints

SEPTEMBER 29, 2021

The recurring revenue associated with subscriptions helps businesses that are easily impacted by financial fluctuations, or changing customer sentiments, continue to keep their organization afloat. Subscriptions give businesses access to predictable revenue, increased customer retention and a higher level of brand loyalty.

Payment Services 298

Payment Services Customer Retention Apparel Consumer 298

Inside Retail

MAY 19, 2024

Born in France, his first job after university was as a product manager for L’Oréal in Tokyo, where he became fluent in Japanese. Jurlique is about to roll out a new store concept centred on storytelling, and farm manager Cherie Hutchinson is increasingly playing the role of a brand ambassador.

Customer Retention 264

Customer Retention Department Stores Consumer Marketing 264

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business.

Planning 290

Planning Shipping Returns Customer Retention 290

Retail TouchPoints

APRIL 23, 2021

Therefore, running a retail business in America requires a lot of effort and efficient technology for operation management. A customer setting foot in a retail outlet expects immediate and impeccable service, similar to the one received through an online purchase. The industry employs more people than any other sector in the U.S.

Customer Retention 285

Customer Retention Marketing Management Fulfillment 285

Retail TouchPoints

OCTOBER 8, 2020

And with high competition to shop the sales before they sell out, consumers are likely to jump to the next sale if they’re experiencing poor performance, so it’s not just revenue at risk, but also customer retention. James Whyte is VP of Sales and General Manager, Varnish Software. Mitigate Performance Issues with Caching.

Shopping 244

Shopping Customer Retention Department Stores Consumer 244

Retail TouchPoints

JULY 14, 2021

Difficulty in Platform Management. If you’re struggling to keep up with your site management because it is too cumbersome to change, chances are your ecommerce site maintenance costs will increase exponentially and may not perform very well in the long run. Not Prioritizing SEO.

Payment Services 264

Payment Services Checkout Customer Retention Management 264

Retail TouchPoints

APRIL 12, 2023

Grocers that convince customers to become loyalty card holders, for example, will achieve levels of customer retention that restaurants don’t often see. With that loyalty card, customers can find personalized offers in-store that ease and enhance the shopping experience. Hyper-personalization is also on the rise.

Supermarket 264

Supermarket Grocer Customer Retention Checkout 264

Retail Assist

JANUARY 17, 2023

Blending physical and digital to get the basics right will be paramount: from visually appealing displays and signage, tidy shop floors, well-stocked shelves and accurate stock information, efficient queue management of sales, click and collect, returns and service points, to the availability of knowledgeable and empowered retail teams.

Customer Retention 52

Customer Retention Payment Services Loss Prevention Checkout 52

Retail TouchPoints

MAY 28, 2021

But customer service must be prioritized by every organization. Here are three data-backed reasons why: Good customer service leads to increased customer retention rates. ? Customer service plays a crucial role in brand image. Proactive customer service is a powerful form of marketing.

Payment Services 179

Payment Services Customer Retention Customer Experience Marketing 179

Retail TouchPoints

AUGUST 28, 2023

To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf.

Returns 246

Returns Fulfillment Shipping Checkout 246

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments.

Advertising 299

Advertising Consumer Customer Retention Fulfillment 299

Retail TouchPoints

JULY 26, 2023

By leveraging integration, retailers can sync customer data, such as names, orders and addresses, in real time between ERP, 3PL, warehouse management and other fulfillment systems. Against the backdrop of ever-evolving options for services and products, many brands may feel customer loyalty is a thing of the past.

Fulfillment 240

Fulfillment Drop-Shipping Shipping Customer Retention 240

Retail TouchPoints

AUGUST 7, 2023

When building your digital marketplace, the customer should be at the center of your strategy — what do your customers want, and what are the needs of the customer base you are trying to acquire? The more add-ons you offer from other vendors, the more complex managing subscriptions can become.

Customer Experience 246

Customer Experience Customer Retention Marketing Shopping 246