Inside Retail

AUGUST 22, 2024

Multi-brand luxury boutique Marais is celebrating two decades in business and serendipitously has marked the occasion with the opening of its second location at QV Melbourne. These are brands with real DNA followers – to amass and gain customers over 20 years, it is a mix of Marais and brand loyalty.

Customer Retention 264

Customer Retention Boutique Location Fashion 264

Retail TouchPoints

APRIL 11, 2023

Instead, returns should be viewed as an opportunity to create a positive experience for a customer, leading to a loyal customer base and long-term ROI. Companies that invest in a personalized customer service (CS) program will see improvement in both savings and revenue, despite the loss on returns.

Returns 297

Returns Customer Retention Consumer Shopping 297

Retail TouchPoints

AUGUST 31, 2022

As of May 28, 2022, the retailer operated a total of 955 stores, including 769 Bed Bath & Beyond locations. The retailer plans to leverage its recently introduced cross-banner Welcome Rewards loyalty program to drive traffic, sales and customer retention.

Customer Retention 289

Customer Retention Finance Fulfillment Planning 289

Retail Focus

DECEMBER 6, 2024

Understanding the Seamless Retail Customer Experience A seamless retail customer experience ensures that every interaction between a customer and a brand feels consistent, intuitive, and valuable. This consistent engagement strengthens your relationship with the customer and keeps your brand top of mind.

Customer Experience 130

Customer Experience Marketing Customer Retention Promotions 130

Retail TouchPoints

MARCH 26, 2021

Unlike static traditional order management systems that provide limited inventory visibility, DOM unifies disparate inventory pools across all channels and locations to give retailers visibility into available-to-promise inventory at eligible fulfillment locations and guarantees customers are promised what can be delivered.

Customer Experience 312

Customer Experience Fulfillment Customer Retention Shipping 312

Inside Retail

MAY 27, 2024

Nailing each stage of the delivery journey The research identifies a close link between the delivery experience and customer retention. This could include convenient drop-off locations, instructions for leaving parcels behind, more delivery speeds, or even support for handling bulky items. It all adds up.

Drop-Shipping 263

Drop-Shipping Checkout Customer Retention Shipping 263

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. Benefits stemming from omnichannel strategies also have been spreading widely across the retail enterprise.

Fulfillment 289

Fulfillment Drop-Shipping Customer Retention Shipping 289

Retail TouchPoints

JULY 5, 2022

Prediction 1: Retailers will continue to balance customer acquisition and retention. In 2021, retailers shaped their omnichannel strategies around two key issues: customer acquisition ( 63% ) and customer retention ( 58% ). Prediction 3: Automation will help retailers tackle workforce challenges.

Fulfillment 278

Fulfillment Social Commerce Customer Retention Consumer 278

Retail TouchPoints

MARCH 13, 2024

However, not all customers behave the same. By understanding the age, income and location of their target audience, businesses can create targeted campaigns that resonate with local preferences. Personalized approaches foster stronger connections with customers, enhance brand relevance and increase the likelihood of conversion.

Payment Services 264

Payment Services Consumer Customer Retention Marketing 264

Retail TouchPoints

SEPTEMBER 19, 2022

EY, formerly known as Ernst & Young, says that 57% of consumers choose a brick-and-mortar retailer predominantly based on the customer shopping experience. Every interaction holds the potential to impact overall customer satisfaction and long-term customer retention. Here’s another situation that happens.

Marketing 246

Marketing Customer Retention Location Consumer 246

Inside Retail

JUNE 28, 2021

To close this gap, 44 per cent of retail and consumer goods marketers say they are now leading customer experience initiatives across their organisations (versus just 24 per cent in 2017), and metrics are being shared. In this regard, retailers are re-evaluating and revolutionising their value propositions for higher customer retention.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments.

Advertising 299

Advertising Consumer Customer Retention Fulfillment 299

Small Biz Trends

APRIL 19, 2022

Marketing Customer Analytics, Segmentation, and Targeting teaches you market analysis based on location data and customer data with powerful tools that are readily available. You will learn how to find the right kind of customers for your brand. Customer Retention: Maximize Your Profits.

Marketing 116

Marketing Customer Retention Advertising Target Market 116

Retail TouchPoints

JUNE 23, 2022

You can configure the guest checkout process so customers can create an account later, after they’ve had a fast and easy checkout experience with your store. Once your back-to-school customers have placed their orders, there’s one more CX and customer retention hurdle to clear, and that’s fraud screening.

Payment Services 304

Payment Services Checkout Drop-Shipping Customer Retention 304

Retail TouchPoints

JANUARY 3, 2024

Sticking with this outdated approach can lead to higher environmental impacts, unnecessary financial losses and dwindling customer trust. Think about the everyday shopper: for many, the nearest returns location isn’t just around the corner. First, she has to figure out the return policy, which can be buried in fine print.

Returns 278

Returns Drop-Shipping Customer Experience Customer Retention 278

Inside Retail

DECEMBER 12, 2024

Customer segmentation One of the most powerful insights from holiday data lies in understanding who your customers are. Segmentation allows you to group customers based on shared characteristics or behaviours, such as demographics, purchase history, or geographic location.

Customer Retention 241

Customer Retention Promotions Returns Planning 241

Retail TouchPoints

APRIL 23, 2021

Engaging software to take care of repetitive, mundane tasks frees up time to focus on the most crucial aspect of a retail business — customer service. Healthy and timely customer service is crucial to customer retention and business growth. It also leads to enhanced brand value over time. Ability to Scale.

Customer Retention 285

Customer Retention Marketing Management Fulfillment 285

M19 Retail

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention.

Payment Services 52

Payment Services Checkout Inventory Management Customer Retention 52

Inside Retail

DECEMBER 21, 2022

With 40 per cent of shoppers in the same study stating that out-of-stock items would constitute a bad experience, this could make or break customer retention, compromising top-line growth and customer satisfaction. This could even extend to identifying online stock and shipping it directly to the customer’s home.

Supply Chain Management 130

Supply Chain Management Customer Retention Inventory Management Customer Experience 130

365 Retail

FEBRUARY 5, 2024

The expo will delve into key industry topics such as streamlining operations, enhancing digital experiences with artificial intelligence (AI) and virtual reality, and improving customer retention and loyalty.

Returns 116

Returns Customer Retention Location Shopping 116

Retail TouchPoints

JULY 21, 2022

Wade are putting a microscope on how social networks, retailers and other apps are using health data and other Personal Identifiable Information (PII) to create a customized (and helpful) user experience. Want to learn how you can collect more first-party data and bolster your marketing strategies to drive customer retention and loyalty?

Marketing 279

Marketing Advertising Consumer Customer Retention 279

Retail TouchPoints

MARCH 13, 2023

Source: iMirror Puma has even brought the platform into its store through iMirrors at its NYC flagship and a handful of other locations. “ So we’re really looking to not only optimize Stylitics, but see how can we think differently with it. ” An iMirror in action at the Puma NYC flagship.

Visual Merchandising 278

Visual Merchandising Shopping Customer Retention Sporting Goods 278

Cisco Retail

JULY 7, 2021

Lastly, and most importantly, a cloud-based management dashboard was necessary to provide visibility into the location and condition of assets and facilities. The result is increased IoT practice success, protection of profit margins, customer retention, and the creation of new business models.

Customer Retention 136

Customer Retention Management Location ATS 136

Cisco Retail

JULY 16, 2021

Retail initiatives like BOPIS and curbside pickup saw a huge increase during the pandemic, but retailers must continue to evolve these experiences, moving away from email and app-based interactions to new messaging channels and location-based triggers. Retention & loyalty. Pressure to gain operational efficiencies.

Customer Retention 145

Customer Retention Promotions Location Customer Experience 145

Inside Retail

MAY 23, 2024

Physical locations can boost online sales through the halo effect, where local online sales increase around a new store opening. Shipping insurance like XCover available in ShipStation provides additional security for lost, stolen, or damaged packages, which can enhance customer confidence and satisfaction. Are returns free?

Drop-Shipping 147

Drop-Shipping Returns Shipping Customer Retention 147

Retail Focus

JUNE 28, 2022

These are online-only events (that may be broadcast from your in-store location) designed to publicise a sale, launch a new product, or increase customer retention. If you work in retail marketing, you are probably already familiar with the concept of virtual retail events.

Customer Retention 130

Customer Retention Marketing Location Retail Marketing 130

Inside Retail

APRIL 11, 2021

The group had a five-year strategy to build customer numbers but within those two weeks they hit 50 percent above that five-year target. That figure may have been an anomaly created by the pandemic but it’s been an opportunity for the group to focus on customer retention. It’s a terrific vehicle for us.

Advertising 130

Advertising Customer Retention Accounting Wholesale 130

Independent Retailer

SEPTEMBER 21, 2022

Here are some common problems small business owners might encounter and how to overcome them: Capturing Leads Debt Collection Owner Dependence Customer Retention Maintaining Quality Client Dependence. The first step in the sales funnel is getting the customer’s attention. Customer Retention. Capturing Leads.

Payment Services 98

Payment Services Customer Retention Advertising Location 98

Inside Retail

OCTOBER 30, 2023

The story so far According to Van Damme, the inspiration for opening up the new salon on Rue de Rivoli was the location. It’s located right in front of les Jardins des Tuileries and just across from the metro. It is where I create my collections, where my office and studio are located and most importantly it is my home.

Fashion 130

Fashion Clienteling Customer Retention Fast Fashion 130

Retail Focus

AUGUST 25, 2024

The integration of digital systems facilitates better communication across different departments and geographical locations, ensuring that all parts of the business are aligned and responsive to market demands. Operational agility is vital in the rapidly evolving retail sector. Grasping the subtleties of these shifts can be challenging.

Consumer 130

Consumer Inventory Management Customer Retention Fashion 130

Inside Retail

FEBRUARY 26, 2024

It’s also important to leverage existing technology and integrate online and offline retail, to create a cohesive shopping experience no matter how your customers choose to shop. Using technology effectively to streamline operations can free up staff to focus on other areas of the business, such as customer service.

Inventory Turnover 147

Inventory Turnover Supply Chain Management Customer Retention Inventory Management 147

I Vend

AUGUST 10, 2022

Personalised communication is also important for building advocacy and brand ambassadors, with 71% of shoppers feeling frustrated when their customer experience is not personalised. Retail technology can play an important role in helping to develop customer advocates and retail communities. The role of retail technology.

Customer Retention 98

Customer Retention Customer Experience Promotions Point of Sale 98

Inside Retail

MARCH 7, 2023

Customers now expect to compare stock in other locations and order products in real-time in the store, and also look to the help of extended reality (XR) and virtual fit technologies,” she observed.

Customer Retention 130

Customer Retention Consumer Returns Shopping 130

Retail TouchPoints

MARCH 30, 2023

Say your strategy is to have POS devices at dedicated locations as well as self-checkout, mobile POS and automated checkout,” said Witcher. “So Or ask a customer for their email address, or deliver a promotion? UK fashion retailer River Island found that convenience, value and customer service were its customers’ top priorities.

Point of Sale 298

Point of Sale Checkout Consumer Promotions 298

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2022

POS systems for small retailers used with different store locations can help you look at each store individually and in a full view that integrates data from all stores. How does it manage, track customers, and keep their data up to date? That will lead to servicing more customers at a time and saving your customers time and energy.

Point of Sale 98

Point of Sale Customer Retention Management Promotions 98

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Increase Customer Retention Rate. A customer’s needs change every day. Predicting and responding to customer needs helps you win more customers and keep them longer. This is especially beneficial for retailers who want to open a new outlet in a particular location. Expand Retail Chain Stores.

Customer Retention 110

Customer Retention Inventory Management Customer Experience Kiosk 110

Wiser

SEPTEMBER 20, 2022

Or rather, there are more ways for a customer to interact with a brand or retailer than there ever has been before, so now maintaining those interactions can have a deeper impact on the success of your business. Because of this, your company should consider developing a retail strategy that focuses on customer experience.

Customer Experience 148

Customer Experience Customer Retention Employee Engagement Consumer 148