Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. Begin with baby steps, she advocates.

Planning 290

Planning Shipping Returns Customer Retention 290

Retail TouchPoints

AUGUST 28, 2023

To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf. Shorter return windows generally mean more sales taking place in December.”

Returns 246

Returns Fulfillment Shipping Checkout 246

Retail TouchPoints

AUGUST 31, 2022

The retailer plans to leverage its recently introduced cross-banner Welcome Rewards loyalty program to drive traffic, sales and customer retention. We command a special presence in the Home and Baby markets, and we intend to fulfill our opportunity to be the category retailer of choice.”.

Customer Retention 289

Customer Retention Finance Fulfillment Planning 289

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments.

Advertising 299

Advertising Consumer Customer Retention Fulfillment 299

Cisco Retail

FEBRUARY 18, 2022

Consumers demanded the ability to purchase online and return in-store, and retailers responded by putting processes in place that offered those options. Buying online and returning in-store is only one of many possible combinations of the online/offline shopping journey. Attracting and Engaging Customers. Service and Support.

Payment Services 143

Payment Services Fulfillment Returns Customer Retention 143

365 Retail

DECEMBER 20, 2023

What is customer retention? Customer retention refers to a company’s capacity to convert purchasers into repeat customers, preventing them from purchasing from a rival. Why is customer retention crucial for businesses?

Customer Retention 52

Customer Retention Merchant Services Clienteling Telecommunications 52

Retail TouchPoints

JULY 14, 2021

Today’s online shoppers have already formed certain intuitive expectations when it comes to services offered by these ecommerce platforms, such as transparent pricing and product information, on-time order fulfillment, timely email/SMS notifications and of course, a quick and easy payment process. Not Prioritizing SEO.

Payment Services 264

Payment Services Checkout Customer Retention Management 264

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. Some things have sure returns attached to them, and sometimes you have to make a bet and go with your gut.

ATS 285

ATS Customer Retention Consumer Finance 285

Retail TouchPoints

AUGUST 15, 2022

Customer acquisition costs online have reached unprecedented levels, which means marketing leaders are trying to diversify their toolkits. Even fewer respondents have access to social media activity related to the company (33%), customer referrals (23%) and customer lifetime value (22%).

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Inside Retail

FEBRUARY 28, 2022

During this time, Merchgirls defaulted to manually fulfilling orders, requiring in-house staff to manage their bookings individually via phone and email with carriers. Reduce costs with fulfilment optimisation. Before joining Shippit, we were using a very clunky system,” says Pippa Joseph, Director at Merchgirls.

Merchant Services 130

Merchant Services Payment Services Shipping Fulfillment 130

Retail Assist

JANUARY 17, 2023

Blending physical and digital to get the basics right will be paramount: from visually appealing displays and signage, tidy shop floors, well-stocked shelves and accurate stock information, efficient queue management of sales, click and collect, returns and service points, to the availability of knowledgeable and empowered retail teams.

Customer Retention 52

Customer Retention Payment Services Loss Prevention Checkout 52

Inside Retail

DECEMBER 21, 2022

With 40 per cent of shoppers in the same study stating that out-of-stock items would constitute a bad experience, this could make or break customer retention, compromising top-line growth and customer satisfaction. Retailers must ensure they have complete confidence in the data reflected in their inventory management systems.

Supply Chain Management 130

Supply Chain Management Customer Retention Inventory Management Customer Experience 130

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. Why Shoppers Should Care: The Hidden World of Post-Purchase Imagine the moments after you complete an online purchase.

Customer Retention 264

Customer Retention Shipping Customer Experience Checkout 264

Inside Retail

MAY 16, 2022

As shopping continues to shift to digital channels, many retailers find their fulfilment costs are rising. While retailers struggle with fulfilment, Australia Post research shows that fast and free shipping are key drivers of sales. In many cases, making small changes can generate significant returns.

Fulfillment 130

Fulfillment Promotions Shipping Returns 130

Retail Bound

DECEMBER 13, 2021

The business reaches its peak during the holiday season and when the shipping rush is over, there is a bulk in holiday returns. This is the time for eCommerce retailers to analyze their shipments and fulfillment. An efficient eCommerce order fulfillment process is crucial when it comes to the success of your business.

Fulfillment 52

Fulfillment Shipping Inventory Management Returns 52

Inside Retail

FEBRUARY 6, 2022

Usually, there’s a shift to more fulfilment options, perhaps adding one or two carriers to the mix – and according to ShipStation ANZ country manager David Boyer, this tends to be where the back of the business starts creaking. This ultimately increases customer retention and loyalty.

Shipping 130

Shipping Checkout Customer Retention Fulfillment 130

365 Retail

AUGUST 5, 2022

Additionally, spending time getting to know the company allows the business to tailor its services to the customer. A quality that many customers would greatly appreciate. If a company knows a customer well, this can entice customers to return to the business. Engage On Social Media. The Bottom Line.

Customer Retention 110

Customer Retention Returns Fulfillment Customer Experience 110

Retail Minded

MARCH 31, 2021

It’s not a stretch to say that t oday’s ecommerce market is fraught with fulfilment issues, and t hese widespread errors and delays mean shoppers are missing out on vital deliveries, leading to greater levels of disappointment and mistrust in online shopping. . Delivery reliability has created a crisis of confidence amongst some consumers.

Merchant Services 92

Merchant Services Drop-Shipping Fulfillment Shipping 92

Hyken

AUGUST 29, 2022

(Atlanta Small Business Network) The biggest marketing cost most small businesses face is that of acquiring new customers. Few business owners, however, pay anywhere near as much attention to customer retention, even though keeping an existing customer for longer is a far easier way to grow revenue.

Customer Retention 56

Customer Retention Customer Experience Fulfillment Advertising 56

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Consumers are looking for faster and more convenient fulfillment options, as well as personalized assortment and promotions, which is now the norm. These timely interventions with customers can make the difference between winning or losing a sale. Increase Customer Retention Rate. Real-time Competitive Analysis.

Customer Retention 110

Customer Retention Inventory Management Customer Experience Kiosk 110

Retail Minded

FEBRUARY 8, 2023

“A utomation frees up your human capital to do the work they do best, taking multiple small and or competing considerations into account, giving your customers a human touch in those times of high touch need, like a customer service issue or a high cost high consideration purchase decision.

Merchant Services 98

Merchant Services Customer Retention Customer Experience Planning 98

Retail Minded

MARCH 8, 2023

Streamline Transport Management Product transport management is an essential part of retail stores because it facilitates the flow of goods from suppliers to customers. It also directly affects the experiences of the consumers because transport delays can cause inconvenience, which impacts customer retention.

Fulfillment 52

Fulfillment Customer Retention Shipping Management 52

Rain Pros

AUGUST 18, 2023

Efficient logistics ensures accurate and timely order fulfillment of customer orders. It offers unparalleled convenience and customer happiness and fosters a sense of trust and reliability that keeps customers coming back for more, which is essential for business longevity through customer retention.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

Efficient logistics ensures accurate and timely order fulfillment of customer orders. It offers unparalleled convenience and customer happiness and fosters a sense of trust and reliability that keeps customers coming back for more, which is essential for business longevity through customer retention.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rangeme

NOVEMBER 26, 2021

According to Bain & Company, a 5% increase in customer retention correlates with an increase in profit of at least 25%. 42 Interesting Stats about Customer Loyalty You May Not Know. Agility, supplier diversity , and relevant products can distinguish up-and-coming CPG players. . It pays to earn consumers’ devotion.

Consumer 105

Consumer Customer Retention Shopping Marketing 105

Small Biz Trends

JUNE 29, 2023

Assist customers with product selection, order placement, and tracking. Resolve customer issues, such as order discrepancies, shipping delays, or product returns. Process customer returns and exchanges according to company policies. Maintain accurate customer records and update the CRM system.

Payment Services 75

Payment Services ATS Accounting Fulfillment 75

Storis

MARCH 21, 2023

In fact, research shows that with follow-up or targeted marketing, approximately 20% of originally unsold guests can become converting customers. Likewise, the goal of retailers today shouldn’t be a singular sale, but rather customer retention. Our goal in redoing the living room is to host large family movie nights.

Home Furnishings 52

Home Furnishings Checkout Customer Retention Shopping 52

Storis

MARCH 21, 2023

In fact, research shows that with follow-up or targeted marketing, approximately 20% of originally unsold guests can become converting customers. Likewise, the goal of retailers today shouldn’t be a singular sale, but rather customer retention. Our goal in redoing the living room is to host large family movie nights.

Home Furnishings 52

Home Furnishings Checkout Customer Retention Shopping 52

Retail Minded

JULY 29, 2023

Automation and analytics have made it possible for retailers to identify customer trends quickly and respond in real time. This helps them understand customer needs better and create more targeted marketing campaigns that yield higher returns on investments (ROI).

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Minded

JULY 29, 2023

Automation and analytics have made it possible for retailers to identify customer trends quickly and respond in real time. This helps them understand customer needs better and create more targeted marketing campaigns that yield higher returns on investments (ROI).

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retalon

AUGUST 5, 2020

Gross Margin Return on Investment is the ratio between gross margin dollars and the average inventory costs. While necessary to drive traffic and revenue, promotions must generate an appropriate return. Customer Lifetime Value Benchmark Example. Why Measure GMROI. Why Measure Promotions Uplift. Why Measure Conversion Rate.

Inventory Turnover 41

Inventory Turnover Promotions Merchant Services Markdowns 41

Retail TouchPoints

DECEMBER 18, 2020

The supply chain has faced fulfillment challenges from this influx of online orders, along with a myriad of crisis-related disruptions including: Long wait times at warehouse depots. Improve Supply Chains, Boost Customer Satisfaction. Supply chain operations significantly impact customer satisfaction, especially for ecommerce orders.

Supply Chain Management 246

Supply Chain Management Customer Retention Fulfillment Shipping 246

Star Miconics

APRIL 25, 2025

Research by customer service solution provider Simplr found that 51% of customers will not return after a single negative experience. It slows down fulfillment, which customers waiting in line during peak times at the drive-thru or pickup counter wont tolerate. Your customers, staff, and margins will thank you.

Kiosk 52

Kiosk Customer Retention Returns Fulfillment 52