Inside Retail

MARCH 5, 2025

With delivery reliability significantly impacting customer retention and lifetime value, this must be a key focus for retailers. For instance, providing same-day delivery for premium customers while offering standard shipping for budget-conscious shoppers can balance speed with efficiency.

Fulfillment 130

Fulfillment Shipping Customer Retention Inventory Management 130

Retail TouchPoints

MARCH 26, 2021

Customers expect a seamless omnichannel shopping experience that enables them to buy anywhere and pick up anywhere with the least cost and hassle. However, successfully delivering omnichannel fulfillment requires an up-to-the-millisecond view of inventory availability across channels.

Customer Experience 312

Customer Experience Fulfillment Customer Retention Shipping 312

Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. Prediction 1: Retailers will continue to balance customer acquisition and retention. The store has become a central hub for omnichannel fulfillment.

Fulfillment 278

Fulfillment Social Commerce Customer Retention Consumer 278

Retail TouchPoints

JUNE 15, 2023

These companies, and their award-winning strategies and campaigns, will be featured in more detail in an awards report, running later this June.

Customer Retention 276

Customer Retention Jewelry Fulfillment Outdoor 276

Retail TouchPoints

AUGUST 31, 2022

The retailer plans to leverage its recently introduced cross-banner Welcome Rewards loyalty program to drive traffic, sales and customer retention. We command a special presence in the Home and Baby markets, and we intend to fulfill our opportunity to be the category retailer of choice.”.

Customer Retention 289

Customer Retention Finance Fulfillment Planning 289

Retail TouchPoints

SEPTEMBER 13, 2023

It would fulfill and ship out orders only for them to be reported weeks or months later as fraudulent, ultimately saddling this brand with both the loss of goods and chargeback fees. One leading luxury retailer was able to reduce losses, keep valuable merchandise and avoid the need for chargebacks by doing just this.

Payment Services 277

Payment Services Customer Experience Customer Retention Consumer 277

Retail TouchPoints

AUGUST 28, 2023

To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf.

Returns 246

Returns Fulfillment Shipping Checkout 246

Retail TouchPoints

APRIL 11, 2023

Instead, returns should be viewed as an opportunity to create a positive experience for a customer, leading to a loyal customer base and long-term ROI. Companies that invest in a personalized customer service (CS) program will see improvement in both savings and revenue, despite the loss on returns.

Returns 297

Returns Customer Retention Consumer Shopping 297

365 Retail

DECEMBER 20, 2023

What is customer retention? Customer retention refers to a company’s capacity to convert purchasers into repeat customers, preventing them from purchasing from a rival. Why is customer retention crucial for businesses?

Customer Retention 52

Customer Retention Merchant Services Clienteling Telecommunications 52

Retail Focus

MAY 30, 2024

Enterprise retailers reported a +4% increase, with 91% now deploying solutions to boost loyalty during the highly engaged post-purchase phase of the customer journey, as well as reducing ‘where is my order’ (WISMO) queries and protecting rates of customer retention.

Management 147

Management Customer Retention Fulfillment Customer Experience 147

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments.

Advertising 299

Advertising Consumer Customer Retention Fulfillment 299

Inside Retail

MARCH 19, 2024

“You need to really lean into understanding your customer and their value and create personalised experiences that minimise wasteful spending for you as a retailer and that also drive customer retention.”

Planning 290

Planning Shipping Returns Customer Retention 290

Retail TouchPoints

DECEMBER 21, 2021

A typical retail employee might be asked to provide customer service expertise all over the store, fulfill online orders, answer phone calls, stock inventory and, yes, manage a physical queue. Manpower is another resource that retailers must carefully manage, particularly in the pandemic era.

Kiosk 306

Kiosk Customer Experience Customer Retention Promotions 306

Retail Times

OCTOBER 2, 2024

THG Fulfil, THG Ingenuity’s fulfilment and courier management service, has enhanced its warehouse automation capabilities with the addition of a fleet of Geek+ Goods-To-Person robots at its Omega facility in Warrington. Retail Times - Retail Times | Retail News | Free Retail News

Fulfillment 52

Fulfillment Customer Retention Management ATS 52

Retail TouchPoints

APRIL 23, 2021

Engaging software to take care of repetitive, mundane tasks frees up time to focus on the most crucial aspect of a retail business — customer service. Healthy and timely customer service is crucial to customer retention and business growth. It also leads to enhanced brand value over time.

Customer Retention 285

Customer Retention Marketing Management Fulfillment 285

Retail Assist

JANUARY 17, 2023

Whilst the pandemic highlighted the challenges and risks of just-in-time supply chains and off-shoring, agile retailers adapted by dual sourcing, near-shoring, and rolling out technology to optimise ecommerce and physical store capabilities like utilising stores as mini-fulfilment centres. The post 2023: The Year of Customer Retention?

Customer Retention 52

Customer Retention Payment Services Loss Prevention Checkout 52

Retail TouchPoints

JUNE 27, 2022

If you happened to buy something a year ago, this same item is now more expensive, and if you happen to have stored it in a fulfillment center somewhere you have the ability to price arbitrage. Promote Retention by Offering Something No One Else Can.

Customer Retention 276

Customer Retention Promotions Consumer Fulfillment 276

Cisco Retail

FEBRUARY 18, 2022

Integrating all the possible options into a truly multi-channel experience, that allows the consumer to shop and transact on their terms, gives retailers more opportunities to strengthen customer retention and brand loyalty. Attracting and Engaging Customers. Purchasing and Fulfillment. Service and Support. Conclusion.

Payment Services 143

Payment Services Fulfillment Returns Customer Retention 143

Inside Retail

FEBRUARY 28, 2022

During this time, Merchgirls defaulted to manually fulfilling orders, requiring in-house staff to manage their bookings individually via phone and email with carriers. Reduce costs with fulfilment optimisation. Before joining Shippit, we were using a very clunky system,” says Pippa Joseph, Director at Merchgirls.

Merchant Services 130

Merchant Services Payment Services Shipping Fulfillment 130

Retail TouchPoints

JULY 14, 2021

Today’s online shoppers have already formed certain intuitive expectations when it comes to services offered by these ecommerce platforms, such as transparent pricing and product information, on-time order fulfillment, timely email/SMS notifications and of course, a quick and easy payment process. Not Prioritizing SEO.

Payment Services 264

Payment Services Checkout Customer Retention Management 264

Rangeme

JULY 29, 2022

What Fast Fulfillment Means to Consumers. Most retailers’ supply chains were not prepared for the abrupt switch in transportation and fulfillment needs or the sudden spike in consumer demand. . 3 Unexpected Benefits of Fast Fulfillment. Better Customer Retention. What Fast Fulfillment Means to Retail Partners.

Fulfillment 52

Fulfillment Merchant Services Drop-Shipping Shipping 52

Retail TouchPoints

JULY 10, 2023

The company says Quin helps shoppers make better and faster decisions throughout their online or in-store journeys — fulfilling any sophisticated shopping request — ranging from finding available product assortments or recipes that match a whole suite of health- or budget-related constraints — to general health and customer service.

Merchant Services 279

Merchant Services Customer Retention Shipping Marketing 279

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024.

ATS 285

ATS Customer Retention Consumer Finance 285

Inside Retail

DECEMBER 21, 2022

With 40 per cent of shoppers in the same study stating that out-of-stock items would constitute a bad experience, this could make or break customer retention, compromising top-line growth and customer satisfaction. Retailers must ensure they have complete confidence in the data reflected in their inventory management systems.

Supply Chain Management 130

Supply Chain Management Customer Retention Inventory Management Customer Experience 130

Retail Focus

AUGUST 8, 2023

Order Fulfillment When outsourcing, retailers can benefit from streamlined inventory management, order processing, and shipping. Third-party logistic experts possess the infrastructure, expertise, and technology required to handle outsourcing order fulfillment with precision.

Loss Prevention 130

Loss Prevention Inventory Management Inventory Turnover Shipping 130

Retail Bound

DECEMBER 13, 2021

This is the time for eCommerce retailers to analyze their shipments and fulfillment. An efficient eCommerce order fulfillment process is crucial when it comes to the success of your business. Order processing can hinder your order fulfillment cycle time. Supplier relationships significantly impact your eCommerce fulfillment.

Fulfillment 52

Fulfillment Shipping Inventory Management Returns 52

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. Underlying these experiences is the invisible hand of artificial intelligence, steering our post-purchase journey.

Customer Retention 264

Customer Retention Shipping Customer Experience Checkout 264

Retail TouchPoints

JANUARY 3, 2024

After a failed delivery of a meal kit subscription led him down a customer service abyss, Zur realized that the experience he had anticipated for days fell apart in the last mile. Veho was built on this core insight: customer-first delivery experiences directly impact brands’ customer retention and customer lifetime value.

Returns 278

Returns Drop-Shipping Customer Experience Customer Retention 278

Hyken

DECEMBER 9, 2022

Regularly measure customer perceptions of your brand . Consistently work to improve the customer experience . Focus on matching your fulfillment journey to your client’s buying behavior  . The goal of omnichannel engagement is to provide a consistent experience for customers no matter how they choose to reach out. .

Customer Retention 105

Customer Retention Customer Experience Accounting Fulfillment 105

Retail TouchPoints

AUGUST 15, 2022

Inflation and the threat of a recession are bringing discounts to the forefront.

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Inside Retail

FEBRUARY 6, 2022

Usually, there’s a shift to more fulfilment options, perhaps adding one or two carriers to the mix – and according to ShipStation ANZ country manager David Boyer, this tends to be where the back of the business starts creaking. This ultimately increases customer retention and loyalty.

Shipping 130

Shipping Checkout Customer Retention Fulfillment 130

Inside Retail

MAY 16, 2022

As shopping continues to shift to digital channels, many retailers find their fulfilment costs are rising. While retailers struggle with fulfilment, Australia Post research shows that fast and free shipping are key drivers of sales. Pillar 3: Supply chain optimisation. Pillar 4: IT modernisation and big data.

Fulfillment 130

Fulfillment Promotions Shipping Returns 130

Retail Gazette

JULY 10, 2024

Customers shopping on LookFantastic and MyProtein, Espa, Perricone MD will now have until 1am, seven days a week, to place their orders and for it to be delivered the following or same day. The guaranteed next-day delivery comes under a new offer from THG Fulfil, the operations division of the group’s Ingenuity arm.

Customer Retention 64

Customer Retention Fulfillment Shopping Consumer 64

Small Biz Trends

DECEMBER 15, 2022

In addition to referencing the dozens of default dashboards and reports that are on the platform, business users can create custom dashboards and reports so they can monitor the metrics that matter to their specific organizations. “The agent could call in a commerce bot, which helps the customer change the quantity of their order.

Payment Services 136

Payment Services Fulfillment Customer Experience Management 136

Retail TouchPoints

MARCH 30, 2023

River Island Drives Customer Retention with Personalized Promotions With customer acquisition costs rising and consumers cutting back on spending, the name of the game this year is retention. UK fashion retailer River Island found that convenience, value and customer service were its customers’ top priorities.

Point of Sale 298

Point of Sale Checkout Consumer Promotions 298

Inside Retail

FEBRUARY 25, 2025

Ultimately, thats about leveraging AI driven offerings to unlock sharper, faster, more cost-effective approaches to managing critical back-end processes like demand forecasting, pricing, inventory control and fulfilment. The key, he said, is to empower technology and let go.

Markdowns 130

Markdowns Customer Retention Boutique Fashion 130

Hyken

AUGUST 29, 2022

(Atlanta Small Business Network) The biggest marketing cost most small businesses face is that of acquiring new customers. Few business owners, however, pay anywhere near as much attention to customer retention, even though keeping an existing customer for longer is a far easier way to grow revenue.

Customer Retention 55

Customer Retention Customer Experience Fulfillment Advertising 55