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If reducing overheads is not a sufficient incentive in itself for adopting a smart, automated returns process, customer expectations should be, Daly tells Inside Retail , referencing the company’s recently released Future of Commerce Report. The average rate of customerretention in e-commerce is around 38 per cent.
If reducing overheads is not a sufficient incentive in itself for adopting a smart, automated returns process, customer expectations should be, Daly tells Inside Retail , referencing the company’s recently released Future of Commerce Report. The average rate of customerretention in e-commerce is around 38 per cent.
One of the major missed opportunities of most retailers is that in the rush to gain new customers, they often fail to treat their existing ones well, said Newman. Customers are also increasingly weighing up a product’s cost on the planet, as well as the impact on those who made it, when deciding what to buy.
In a world where fastfashion often takes the spotlight, Marie France Van Damme stands as a beacon of slow, deliberate artistry. Recently worn by none other than Beyoncé for her iconic Renaissance World Tour, the Hong Kong-based designer fashion brand is entering a new phase of growth.
Similarly, finalist of the show, Indiyah Polack, recently became the first ambassador for fashion brand Pretty Little Thing’s new marketplace. This is a big shift as for the last three years the show predominantly featured fastfashion companies, although now it seems the show is adopting more eco-friendly advertisements.
If you look at companies like Apple and Amazon they do a really good job of increasing sales from their existing customer base. Are you leaving money on the table that could come from customers you already have? If you are here are six tips you should consider to increase your customerretention rate. Sell great products.
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