Customer Retention Employee Engagement Shopping 
Small Biz Trends
JULY 18, 2025
Understanding how to define a strategic initiative can empower your organization to adopt these tools effectively, encouraging innovation and employee engagement. Implement CRM Systems : Improve interactions with customers by utilizing CRM systems, leading to up to a 27% increase in customer retention.
Retail TouchPoints
AUGUST 4, 2021
This also improves the overall health of the business and allows retailers to better connect with their customers. To build a positive culture, management must offer opportunities for employees to engage with their leaders and peers. Meanwhile, improved management transparency can lead to up to 30% higher retention.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Retail TouchPoints
AUGUST 15, 2022
For example, if you find a hot new sneaker design quickly went out of stock, share similar designs with your influencers and broader social community so they know that alternatives exist. Customer loyalty is shifting and being reshaped as shopping behaviors change.
Wiser
SEPTEMBER 20, 2022
Customer experience, also referred to as CX , refers to all of the interactions a customer has with a retailer or brand. This includes everything from finding products online, shopping in stores, speaking with customer service, or having your products serviced. Strategies to Improve Your Retail Customer Experience.
Hyken
MAY 4, 2023
In today’s digital world, customer service productivity is more important than ever. With the rise of online shopping and e-commerce, consumers increasingly turn to chat and email-based tools to contact companies with questions, concerns, and complaints. This can increase customer retention and loyalty, which can benefit businesses.
Expert insights. Personalized for you.
94 
Let's personalize your content