Retail TouchPoints

JULY 26, 2023

Retailers can no longer turn a blind eye to the reality that today’s increasingly online shoppers are savvier than ever and quick to make snap judgements about brands for as little as delayed shipping. From order placement to shipping notifications, consumers demand regular updates about their orders or returns.

Fulfillment 240

Fulfillment Drop-Shipping Shipping Customer Retention 240

Retail TouchPoints

JANUARY 3, 2024

Then there’s the hassle of printing a return label, carefully repackaging the dress and taking time out of her busy day to drop it off at a shipping location. So why do customers delay returns? First, she has to figure out the return policy, which can be buried in fine print.

Returns 278

Returns Drop-Shipping Customer Experience Customer Retention 278

Retail TouchPoints

JUNE 23, 2022

For example, rather than make shoppers type in identical data for their billing and shipping addresses, allow them to check a box if those addresses are the same. Another easy step: Drop account creation requirements and allow guest checkout. Even better, allow their digital wallet to automatically populate those checkout fields.

Payment Services 304

Payment Services Checkout Drop-Shipping Customer Retention 304

Inside Retail

MAY 23, 2024

Businesses need efficient shipping solutions, using an omni-courier shipping strategy, to manage costs. Convenient delivery options tailored to your customer base are essential. Shipping insurance Shoppers won’t always be home when packages are delivered. Offering such insurance can improve customer retention.

Drop-Shipping 147

Drop-Shipping Returns Shipping Customer Retention 147

Retail TouchPoints

SEPTEMBER 21, 2021

Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays. All of these things are impacting your people in-store and your customers.”.

Payment Services 272

Payment Services Customer Experience Consumer Advertising 272

Retail Minded

MARCH 31, 2021

If you’re running out of stock or shipping to the wrong addresses on a regular basis, these mishaps are often down to ineffective workflows or human error. . For online brands, these delivery mistakes will not win you any favor with customers – it will quickly erode their trust in your brand and you can count out any repeat business.

Merchant Services 92

Merchant Services Drop-Shipping Fulfillment Shipping 92

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

To improve the shopping experience, tech-savvy retailers may use visitor identification technologies to better understand their customers’ browsing behaviors, profiles or invest in augmented reality dressing rooms, showcase the new collection of smart wearables, deploy self-checking counters and touchless payment options.

Retail Trends 111

Retail Trends Consumer Payment Services Fulfillment 111