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Black Friday 2024: Why automation is critical for Australian retailers

Inside Retail

By adopting automation in areas like supply chain management and customer service, Australian retailers can meet rising global demand and secure long-term growth. Enhancing customer experience through automation Automation goes beyond operational efficiency – it elevates the customer experience.

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Ecommerce in 2025: How Data Quality Powers Growth and Customer Satisfaction

Retail TouchPoints

Clean, validated address data is an essential business asset that drives a smoother customer experience, reduces operational costs and minimizes errors. This seamless data integration reduces costs and enhances customer service, supporting accurate, efficient order delivery.

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In 2025, Changing Consumer Demand will Reshape the Supply Chain

Retail TouchPoints

According to Gartner, more than three-quarters of supply chain leaders are being asked to improve their customer experience (CX) strategies. Luckily, many supply chain leaders are seeing early success in using automation to meet heightened customer expectations.

Consumer 279
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The Secret to Solving Retail’s $743 Billion Returns Problem: Intelligent Customer Support

Retail TouchPoints

A combination of proactive, intelligent customer support and advanced technologies can reduce costs, improve customer satisfaction and foster stronger relationships transforming returns from a setback into an opportunity to provide a hyper-personalized customer experience for both shoppers and retailers.

Returns 162
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Supply Chain Digitalization Challenges that Every Retailer Faces and how to Mitigate Them

Retail TouchPoints

The cost and time of integrating supply chain management platforms with other IT systems are often very high. Moreover, multi-tiered supply chains across the globe involve multiple stakeholders using different systems, legacy solutions and even paper-based documentation, which creates more barriers.

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How retail COOs are pursuing a seamless supply chain

Inside Retail

Millar, of Shona Joy, emphasised that cost-cutting cannot come at the detriment of the customer experience, as customer expectations have risen over 2024. Furthermore, customers will jump between brands if there is a convenience factor, a price factor, or a better experience elsewhere.

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Why forecasting is critical to success in omnichannel retail

Retail Focus

In our view, Forecasting software is a far more effective approach to supply chain management. It connects organisational processes, sustainability and ultimately improves the customer experience and nothing frustrates a customer like finding their favourite item out of stock at Christmas!