Retail TouchPoints

OCTOBER 16, 2024

Save A Lot has partnered with Leevers Supermarkets to launch Ahorra Mucho , a new discount grocery store and innovation center in Aurora, Colo. The supermarket also will feature a broader assortment of fresh produce and an in-house bakery. Leevers Supermarkets has long embraced the Hispanic community by tailoring signage and products.

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Supermarket Fulfillment Location Consumer 264

Retail Wire

JUNE 19, 2024

The switch promises to bring several benefits, including increased productivity, reduced labor costs, and enhanced customer experience. This month, Walmart announced its plan to implement ESLs in 2,300 stores by 2026, joining the ranks of retailers like Whole Foods, Amazon Fresh, and Schnucks, who have already adopted the technology.

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Supermarket Shopping Customer Experience Planning 264

Retail TouchPoints

FEBRUARY 10, 2025

along with C&S Wholesale Grocers , has acquired Southeastern Grocers and its Winn-Dixie and Harveys Supermarket banners. As we reinvest in the store fleet, we are inspired by listening loudly to the voices of our customers, to elevate and revolutionize our customer experience and store offerings.

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Grocer Wholesale Supermarket Store Operations 191

Retail TouchPoints

JANUARY 23, 2025

Wegmans already works with DoorDash and recently expanded that partnership to additional supermarkets in the chain. Regional grocery chain Wegmans has partnered with Uber Eats to offer on-demand delivery from stores in Massachusetts, Maryland, Virginia, North Carolina, New Jersey and Washington, D.C.

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Supermarket Location Planning Marketing 276

Retail TouchPoints

APRIL 3, 2024

very intentionally draws its design and merchandising inspiration from supermarkets rather than pharmacies. Joyleaf, which opened in late 2023, is organized and merchandised by type of product rather than by brand: all the edibles, for example, are grouped together as a category, as they would be in a supermarket.

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Supermarket Visual Merchandising Planning Store Operations 272

Retail TouchPoints

DECEMBER 11, 2024

Stop & Shop will deploy Savings Station kiosks in half its stores this month and complete a chainwide rollout to all 350+ supermarkets by the end of January 2025.

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Kiosk Shopping Checkout Supermarket 274

Retail TouchPoints

AUGUST 25, 2020

DoorDash , best known for restaurant deliveries, is expanding further into the supermarket vertical through partnerships with Meijer , Fresh Thyme and Smart & Final , with plans to add Hy-Vee and Gristedes / D’Agostino “in the coming weeks,” wrote Mike Goldblatt, Head of Grocery and Convenience Partnerships at DoorDash in a blog post.

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Supermarket Fulfillment Location Planning 286

Retail TouchPoints

FEBRUARY 7, 2024

Ahold Delhaize USA will make the DoorDash on-demand grocery delivery marketplace available across its five supermarket banners: Food Lion, Hannaford, Giant Food, The Giant Company and Stop & Shop.

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Supermarket Shopping Planning Marketing 264

Retail TouchPoints

MARCH 12, 2025

Kroger has created a new ecommerce business unit designed to align all the teams contributing to the online customer experience. The unit will be led by Yael Cosset, currently the supermarket retailers CIO, in his new position as EVP and Chief Digital Officer.

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Finance Supermarket Customer Experience Planning 179

Retail TouchPoints

DECEMBER 18, 2024

This partnership not only shows our dedication to elevating the shopping experience for our guests but also reflects our commitment to supporting our incredible team members.

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Inventory Management Management Marketing Fulfillment 264

Retail TouchPoints

OCTOBER 11, 2024

While 7-Eleven is at the forefront of inventive uses for vision AI in the convenience retail market, we are also observing interest and adoption of vision AI for supermarket retailers for resource reallocation, to mirror each store’s unique ebb and flow of operations and foot traffic throughout the day.

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Advertising Drop-Shipping Checkout Supermarket 295

Retail TouchPoints

OCTOBER 10, 2024

Paul area since 1983, offering naturally raised meats, locally sourced organic produce, hard-to-find specialty products, and more from all 11 locations; Mar-Val Food Stores : A family-owned grocer focused on supporting rural communities across California, Mar-Val Food Stores offers delivery from its nine locations; Geissler’s Supermarket : A family-owned (..)

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Grocer Supermarket Location Marketing 263

Kuusoft

MARCH 30, 2024

Arina Gerasimova+1 866-546-8838marketing@kuusoft.com For Immediate Release Geissler’s Supermarket Enhances Customer Experience with Kuusoft Digital Signage Solution Geissler’s Supermarket… The post Geissler’s Supermarket Enhances Customer Experience with Kuusoft Digital Signage Solution appeared first on The Official Kuusoft Blog.

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Customer Experience Supermarket 105

Retail TouchPoints

NOVEMBER 6, 2024

RFMN is a retail media and ad tech company that specializes in providing solutions to independent grocers, mid- to large-scale chain supermarkets and convenience stores. To date, nearly 100 Save A Lot stores have rolled out 400 digital screens, and RFMN plans to nearly double the number of Digital Window signs in stores by Q1 2025.

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Location Grocer Promotions Supermarket 278

Retail TouchPoints

SEPTEMBER 21, 2020

“By combining in-store and online shopping experiences together with DSW, we are able to meet the unique needs of every shopper and make the shopping experience — whether in-store, online or both — seamless,” said Randy Edeker, Chairman, President and CEO of Hy-Vee in a statement. Hy-Vee, Inc.

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Supermarket Shopping Accessories Apparel 222

Retail Gazette

NOVEMBER 28, 2024

Retail Gazette looks at some of the possible candidates to be supermarket’s next chief executive. His transformation expertise could come in handy as Asda as it looks to improve the store and customer experience. Chris Bush Former Tesco boss Chris Bush could also be in line to be the next boss of the supermarket.

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Returns Supermarket Customer Experience Promotions 116

Retail TouchPoints

OCTOBER 19, 2020

The method has been a focal point of retailers for many years but it yields a more generalized customer experience, resulting in missed customer engagement opportunities. By adding artificial intelligence (AI) and machine learning (ML), you can diversify your customer experience through 1:1 personalization.

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Customer Experience Consumer Location Marketing 179

Retail TouchPoints

JUNE 29, 2020

Seafood City Supermarket , which sells Filipino specialties and general grocery items in 32 stores in the U.S. and Canada, is rolling out its first-ever online store and mobile app for consumers within the delivery or pickup radius of its locations.

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Supermarket Payment Services Grocer Location 191

Retail TouchPoints

NOVEMBER 11, 2024

This approach not only promotes affordability but also enhances sustainability by reducing waste and improving shelf rotation in supermarkets. In short, dynamic markdowns should become the norm rather than the exception in supermarkets, ensuring that price reductions serve the best interests of both consumer and retailer.

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Markdowns Supermarket Shrinkage Consumer 162

Retail TouchPoints

JUNE 17, 2021

This pilot, expected to roll out to 200 stores by the end of June 2021, represents Perch’s largest deployment in the pet category and the supermarket vertical. The technology has been used in categories such as beauty, CPG and accessories, primarily in department store environments.

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Supermarket Beauty and Health Department Stores Accessories 213

Inside Retail

AUGUST 24, 2022

Our customer experience was not as good as we would have liked during the year, which was reflected in our customer advocacy scores, with all businesses down on the prior period with the notable exception of Big W.”. The post Woolworths flags concerns across supply chain, customer experience appeared first on Inside Retail.

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Customer Experience Net Profit Supermarket Shipping 147

Retail TouchPoints

JUNE 8, 2022

California-based Vallarta Supermarkets is piloting autonomous robots in five locations in Fresno, Kern, Los Angeles and San Bernadino counties to support employees by identifying in-store hazards. The retailer will test inventory management technology in a sixth store.

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Inventory Management Supermarket Store Operations Customer Experience 285

Inside Retail

OCTOBER 7, 2024

For those in Melbourne, stepping into the LaManna supermarket, in the northern suburb of Essendon Fields, is like taking the world’s shortest flight to Italy. To the LaManna customer, a trip to the supermarket is not an errand but an indulgence.

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Supermarket Shopping Customer Experience Consumer 130

Retail Gazette

APRIL 10, 2025

Customers can select the delivery option at checkout, with all customer service and communication remaining under the retailers branding. Deliveroo handles the delivery logistics, including rider management and order fulfillment, while the retailer maintains control over the customer experience.

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Grocer Fulfillment Supermarket Checkout 116

Retail TouchPoints

APRIL 15, 2025

Family-owned supermarket Schnuck Markets has added DoorDash as an on-demand delivery option. The 100+ -store chain also will now accept SNAP/EBT payments on the DoorDash Marketplace, streamlining the shopping process for customers receiving government assistance.

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Payment Services Supermarket Shopping Marketing 147

Inside Retail

AUGUST 6, 2024

Brick-and-mortar supermarkets remain hugely important, but retailers need to consider and accommodate changing consumer expectations. It’s clear that supermarkets are in an increasingly hybrid business. These principles help grocers think about the customer experience more holistically, from all angles.

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Supermarket Grocer Specialty Retailers Customer Experience 130

Retail Times

MARCH 25, 2025

Holiday resort operator Butlins has revealed a significant investment in its on-site Nisa supermarkets, with a focus on improving customer experience and meeting the evolving needs of its guests. This enhancement includes upgrades to two stores at its Skegness resort and improvements at Minehead and Bognor Regis.

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Supermarket Customer Experience ATS 52

Inside Retail

NOVEMBER 11, 2024

With a strong resurgence in bricks-and-mortar retail after the global pandemic, Inside Retail decided to compile a list of the malls, high streets and neighborhoods going above and beyond to optimise the customer experience (CX) with innovative features and services.

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Specialty Store Customer Experience Shopping Department Stores 130

Retail Gazette

NOVEMBER 26, 2024

Reviving Asda’s fortunes could take three to five years, according to Allan Leighton, the supermarket’s former CEO who has returned to drive its turnaround efforts. He will be spending three to five years with the supermarket chain , acknowledging that “it is going to take us that long to get it right.”

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Grocer Supermarket Returns Customer Experience 116

Inside Retail

MARCH 13, 2024

But beyond ads, few brands use humour across their broader customer experience. The supermarket chain’s brilliant ads combine a quirky German-esque sense of humour with relatable Aussie insights, like my favourite, the never-ending ham. The king of brand comedy – in my opinion – is Aldi.

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Customer Experience Supermarket Advertising Planning 130

Inside Retail

DECEMBER 18, 2023

Today, the industry is buzzing with replatforming of websites, installation of customer data platforms and leveraging of customer experience data into multichannel behavioural insights. We should all be able to enhance our customer experience (CX) and better manage our customer relationships (CRM).

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Supermarket Boutique Customer Experience Checkout 147

Inside Retail

DECEMBER 2, 2024

Developing self-funded promotional vehicles like this not only boosts sales but also strengthens your brand and enhances the customer experience, smart stuff. BWS’s ‘100 Days of Summer’ effectively captures the high-demand summer season, with supplier investment covering campaign costs.

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Promotions Store Layout Customer Experience Location 246

Retail TouchPoints

MARCH 12, 2025

Through a combination of surplus food donations from its stores and funds raised by the Albertsons Foundation, the supermarket retailer has set a new goal of enabling 1.5 billion meals by 2030 as part of its Recipe for Change framework. curriculum for middle and high school students; and a coalition created to tackle summer hunger.

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Supermarket Customer Experience Fulfillment ATS 179

Retail TouchPoints

FEBRUARY 19, 2025

billion (Canadian) this year, the supermarket retailer will open 80 new stores under a variety of banners, with approximately 50 of these stores being hard discount locations. As part of Loblaws plans to invest $2.2 The retailer had opened three no name stores in Ontario in 2024 , promising consumers steep discounts.

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Planning Discount Store Supermarket Location 173

Retail TouchPoints

MARCH 8, 2024

Discount supermarket retailer Lidl U.S. has named four executives with extensive retail experience to top posts, including naming Frank Kerr as the company’s first-ever Chief Customer Officer. Kerr is returning for a second stint at Lidl U.S.,

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Supermarket Customer Experience Promotions Marketing 278

Retail Gazette

JANUARY 26, 2025

Kasoulis joined the supermarket chain in May 2022 from John Lewis, where she held various leadership roles, including director of brand development and category director for fashion and beauty. Sainsburys business unit director for clothing, home, and furniture, Christine Kasoulis, is set to leave the retailer after two and a half years.

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Supermarket Grocer Fashion Customer Experience 105

Retail TouchPoints

SEPTEMBER 16, 2024

The Tally robots from Simbe will roam the aisles of five Price Chopper/Market 32 and five Tops Friendly Markets stores through January 2025, when Northeast Grocery will evaluate the pilot results to determine next steps that could include expanding the robots’ deployment to other supermarkets.

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Inventory Management Wholesale Supermarket Customer Experience 273