Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Let’s begin the countdown… 5. Why it Matters: In 2023, we saw employee turnover reach record highs.

Advertising 264

Advertising Store Operations Merchant Services Wholesale 264

Retail TouchPoints

JANUARY 10, 2023

In December 2022, Staples joined a growing list of brick-and-mortar retailers accepting Amazon returns in their stores, including Kohl’s, Rite Aid, UPS Stores and more than 500 Whole Foods locations.

Returns 278

Returns Drop-Shipping Wholesale Shipping 278

Retail TouchPoints

SEPTEMBER 8, 2023

Kroger and Albertsons will sell 413 stores across 17 states and the District of Columbia, along with eight distribution centers, two offices and five private label brands, to C&S Wholesale Grocers for approximately $1.9 billion in cash.

Planning 277

Planning Grocer Wholesale Payment Services 277

Retail TouchPoints

MARCH 17, 2025

Suni Shamapande is a Principal in PwC ‘s Strategy and Operations Transformation practice, where he spearheads consulting in retail operations, inventory accuracy and cost transformation.

Wholesale 147

Wholesale Location Consumer Management 147

Retail TouchPoints

NOVEMBER 9, 2022

Other notable retail partnerships include: In March 2021, Rite Aid partnered with DoorDash for same-day delivery across 2,100 stores; Dollar General began using DoorDash for same-day deliveries across more than 9,000 locations in November 2021; and. per order or an annual fee of $49.

Fulfillment 289

Fulfillment Wholesale Accounting Consumer 289

Retail TouchPoints

JANUARY 25, 2021

Under the partnership, Kim Lien Group will open and operate a number of The Vitamin Shoppe stores across Vietnam as well as launch wholesale distribution of The Vitamin Shoppe’s family of brands, including BodyTech, fitfactor and Vthrive at pharmacies, gyms, spas and other locations.

Wholesale 226

Wholesale Location Customer Experience Marketing 226

Retail TouchPoints

MARCH 28, 2023

He projects that Impossible Kicks will operate a total of 25 stores this year and 35 by 2024. Retail TouchPoints (RTP): How does Impossible Kicks differentiate its customer experience from other retailers’? John Mocadlo: We make it an attainable luxury experience. Another way is in-store purchasing.

Customer Experience 276

Customer Experience Fulfillment Fashion Wholesale 276

Retail TouchPoints

MARCH 11, 2021

The company plans to gain market share and increase currency-neutral sales by an average of 8% to 10% annually between 2021 and 2025, through an aggressive expansion of Adidas’s already booming DTC business, including ecommerce; digitalization of its operations and stores; an expanded membership program; and an increased focus on sustainability.

Planning 232

Planning Wholesale Sporting Goods Accounting 232

Retail TouchPoints

MARCH 22, 2024

Smart Carts Encourage Customers to Return Them Smart carts also improve the customer experience by connecting to a retailer’s existing app that consumers download onto their smartphones, to reward them for returning the cart to a corral when they are done shopping.

Returns 264

Returns Customer Experience Shopping Wholesale 264

Retail TouchPoints

JUNE 20, 2023

For the best companies, wholesale is the primary part of your business. I can’t think of any DTC companies north of $20 million in revenue that don’t have wholesale revenue.” Positive #2: Companies that really know their customers. Are you talking to your customers?

Wholesale 288

Wholesale Marketing Consumer Planning 288

Retail TouchPoints

OCTOBER 13, 2023

In 2022 , the streaming company created Stranger Things Experiences in New York, Paris and London, and has operated stores with merchandise inspired by the show in Paris, Las Vegas and Chicago.

Location 264

Location Planning Wholesale Consumer 264

Retail TouchPoints

DECEMBER 19, 2023

The Company is working to bring the impacted portions of its IT systems back online and implement workarounds for certain offline operations with the aim of reducing disruption to its ability to serve its retail and brand ecommerce consumers and wholesale customers.”

Fulfillment 264

Fulfillment Wholesale Consumer Store Operations 264

Retail TouchPoints

JANUARY 16, 2024

“Whether in-store or online, we are committed to giving both our staff and customers the best experience through technology,” said Vincent Van Der Schueren, IT Director of Digital Wholesale and DTC for Samsonite Europe in a press release. With Oracle’s mobile retail POS system, we are taking one more step in this journey.

Wholesale 263

Wholesale Store Operations Customer Experience 263

Retail TouchPoints

NOVEMBER 15, 2023

Unions Accuse REI of Unfair Labor Practices Another Seattle-based company, REI , is being targeted by two strong unions: the United Food and Commercial Workers International Union (UFCW) and the Retail, Wholesale and Department Store Union (RWDSU) with a total of 80 charges of unfair labor practices.

Planning 290

Planning Department Stores Wholesale Location 290

Retail TouchPoints

JANUARY 11, 2024

Philippe Schaus, CEO, Moët Hennessy ; and Bob Eddy, CEO, BJ’s Wholesale Club. .; Stephanie Linnartz, President and CEO, Under Armour ; Raj Subramaniam, President and CEO, FedEx ; Michelle Gass, President, Levi Strauss & Co.

ATS 275

ATS Wholesale Inventory Management Fashion 275

Retail TouchPoints

OCTOBER 18, 2023

It also has grown consistently thanks to an expansive wholesale network and presence on Amazon. But now, Melissa & Doug is taking the reins of the experience and using its first flagship store to fully immerse consumers into its world of play.

Wholesale 262

Wholesale Consumer Shopping Location 262

Retail TouchPoints

JULY 6, 2020

The IP deal is valued at $90 million and includes the option to purchase inventory related to the e-Commerce and wholesale businesses at an additional cost. If that situation were to occur, a newly formed company called ABG-Lucky LLC would acquire the Lucky Brand intellectual property (IP) and “certain other assets.”

Finance 234

Finance Wholesale Apparel Planning 234

Retail TouchPoints

DECEMBER 8, 2022

Thoughtful Curation Creates Better Customer Experiences. The company opened its ecommerce site and first store location on the same day, and that hybrid customer experience acts as the brand’s North Star. Personalized marketing and services powered by a first-party data model. and high-end partnerships.

Fulfillment 278

Fulfillment Marketing Customer Experience Consumer 278

Retail TouchPoints

AUGUST 14, 2020

While SPARC committed to keeping a minimum of 125 Brooks Brothers stores open as part of its purchase, the company did not disclose how many of the approximately 175 Lucky Brand locations it will continue to operate. The company “will negotiate with landlords to keep ‘key stores’ open in North America,” according to CNBC.

Payment Services 264

Payment Services Wholesale Apparel Returns 264

Retail TouchPoints

JULY 17, 2023

The brand has since appeared on Shark Tank and grown to offer a range of 170 shirts, pants and other products available through both DTC and wholesale channels — and in the process, it outgrew its pure-play ecommerce roots. “We We both understood the mission of the brand, the mission of the store and the design and aesthetic of it.

Location 237

Location Visual Merchandising Store Operations Wholesale 237

Retail TouchPoints

NOVEMBER 4, 2022

DoorDash has been expanding its reach in the delivery space over the past two years, striking deals with some of the country’s largest retailers: In March 2021, Rite Aid partnered with DoorDash for same-day delivery across 2,100 stores; Dollar General began using DoorDash for same-day deliveries across more than 9,000 locations in November 2021; and (..)

Wholesale 207

Wholesale Location Store Operations Customer Experience 207

Retail TouchPoints

JUNE 3, 2020

Linstone also will retain his current title of CFO, and he remains in charge of both Lamps Plus Hospitality, the company’s hotels and resorts trade business, and Pacific Coast Lighting, a wholesale portable lighting company.

Promotions 200

Promotions Wholesale Planning ATS 200

Retail TouchPoints

AUGUST 24, 2020

BJ’s Wholesale Club is now offering contactless curbside pickup for members at all 219 clubs, after testing the service on a limited basis earlier this year.

ATS 165

ATS Wholesale Location Planning 165

Retail TouchPoints

MARCH 1, 2024

We operate our own factory in the Philippines, but we don’t run it as a profit center, so if there’s something that’s important for a brand, we can do small quantities. Natori also sells via wholesale channels, to luxury retailers such as Neiman Marcus and Bergdorf Goodman. We also get end-to-end accountability in the supply chain.”

Department Stores 274

Department Stores Wholesale Finance Apparel 274

Retail TouchPoints

APRIL 15, 2024

The apparel retailer is expanding its brick-and-mortar footprint with plans to open at least 14 new stores in 2024, bringing its store count to nearly 100. Additionally, Untuckit has officially entered the wholesale market following a pilot program with Macy’s that began in November 2023. “We retail setting. retail setting.

Wholesale 130

Wholesale Shipping Boutique Finance 130

Inside Retail

NOVEMBER 16, 2023

In her new role, she will oversee the business’ development in the international market while driving the company growth as a leading department stores operator in Thailand. We are also committed to playing a significant role in advancing both social and environmental sustainability in conjunction with our business operations.”

Department Stores 130

Department Stores Net Profit Wholesale Fashion 130

Retail TouchPoints

NOVEMBER 3, 2020

However, most of the automation in DCs is geared toward shipping to stores or other wholesale partners. Where previously it might have been 80% to stores and 20% to consumers, it’s now 60% to 40%, which means you’ve doubled your DTC volume and have unused automation.

Drop-Shipping 200

Drop-Shipping Merchant Services Fulfillment Shipping 200

Inside Retail

JULY 23, 2024

“For years, many in the industry have anticipated this transaction and the benefits it would drive for customers, partners and employees,” Richard Baker, HBC’s executive chairman and CEO, acknowledged in a statement announcing the deal. What’s been happening within the US department store scene? Will the deal prove to be successful?

Department Stores 130

Department Stores Specialty Retailers Wholesale Shopping 130

Mass Relators

FEBRUARY 8, 2024

Barra oversees WBA’s businesses outside of the United States, including Boots UK and other pharmacy-led health and beauty retail businesses in Europe, Latin America and Asia, as well as WBA’s pharmaceutical wholesale operation in Germany and the No7 Beauty Company.

Beauty and Health 52

Beauty and Health Customer Experience Wholesale Consumer 52

Retail TouchPoints

NOVEMBER 19, 2024

Many people will be left to handle a store, understaffed, underpaid and without the chance of getting to spend time visiting family.

Department Stores 334

Department Stores Wholesale Shopping Consumer 334

Mass Relators

JANUARY 21, 2023

Obray was fiercely committed to the strength of the independent grocer, customer care and collaboration among his industry peers. At the time of his passing, Obray was a vocal participant in FMI’s Wholesaler Share Group and an active member of FMI’s Board of Directors.

Beauty and Health 52

Beauty and Health Grocer Merchant Services Consumer 52

Retail Geek

JANUARY 6, 2023

Over a billion in gmv which is to say the direct to Consumer wholesale and the value of their licensing business in the market was over a billion dollars. You’re back into fashion as much as I really thought that there was this route there’s a unique opportunity with lucky they were. Strategy content messaging 1p data and then. [39:48]

Merchant Services 52

Merchant Services Consumer Fashion Marketing 52