Remove Customer Experience Remove Store Operations Remove Supply Chain Management
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Six Principles for Redefining Retail with Responsible AI

Retail TouchPoints

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. The role of such a committee — consisting of individuals from different departments and backgrounds — extends from supply chain management to customer interaction.

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Can Nearshoring Prevent the Next Supply Chain Crisis?

Retail TouchPoints

“While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. We’re now battle-tested.”

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Giant Eagle to Enhance Category Management at Nearly 500 Stores

Retail TouchPoints

Designed to drive greater efficiency and ensure products align optimally with the needs of each store’s customers, the new system will enable more effective collaboration among store managers, supply chain managers and merchandising leaders.

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Old is the New New: How to Take Control of Retail Fundamentals Ahead of Peak Season

Retail TouchPoints

Take Back Control With Tech-Enabled, End-to-End Supply Chain Management. Those that make changes to how they manage stock to prevent the situation in the future will endure, regardless of macroeconomic factors or shifts in consumer preference and demand.

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How to Win in the Real-Time Holiday Retail Era

Retail TouchPoints

But this “new normal” requires retailers to have access to accurate inventory data — often across multiple channels, both in-store and online. This enables a robust omnichannel retail strategy that delivers a unified, seamless and consistent customer experience across all physical stores, websites and mobile apps.

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Retail Trends in 2021 — Overcoming 2020’s Challenges

Retail TouchPoints

Modern supply chain management platforms offer the type of visibility and collaboration tools that make this type of just-in-time operational strategy possible. A series of decision points allows for course-correction. Destination decisions can now be made when the goods hit the port.

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Want to Cut the Cost of Fast Fulfillment? It All Starts with Inventory Placement

Retail TouchPoints

“When inventory gets to the last mile, we’re still looking at a shortage of labor, which put the Teamsters in an advantageous position” during the union’s recent contract negotiations with UPS, according to Dr. Thomas Goldsby , Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee.