Remove Customer Experience Remove Store Operations Remove Supply Chain Management
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Six Principles for Redefining Retail with Responsible AI

Retail TouchPoints

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. The role of such a committee — consisting of individuals from different departments and backgrounds — extends from supply chain management to customer interaction.

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Giant Eagle to Enhance Category Management at Nearly 500 Stores

Retail TouchPoints

Designed to drive greater efficiency and ensure products align optimally with the needs of each store’s customers, the new system will enable more effective collaboration among store managers, supply chain managers and merchandising leaders.

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Can Nearshoring Prevent the Next Supply Chain Crisis?

Retail TouchPoints

“While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. We’re now battle-tested.”

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Old is the New New: How to Take Control of Retail Fundamentals Ahead of Peak Season

Retail TouchPoints

Take Back Control With Tech-Enabled, End-to-End Supply Chain Management. Those that make changes to how they manage stock to prevent the situation in the future will endure, regardless of macroeconomic factors or shifts in consumer preference and demand.

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“20,000 stores in China by 2026 is the target” – Joey Wat, Yum China’s CEO

Inside Retail

Through the supply chain management dashboard, the company can also monitor core suppliers, logistics and store data, enabling more intelligent decision-making. Going forward, it will be using AI-generated content (AIGC) to improve the customer experience.

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“20,000 stores in China by 2026 is the target” : Joey Wat, Yum China’s CEO

Inside Retail

Through the supply chain management dashboard, the company can also monitor core suppliers, logistics and store data, enabling more intelligent decision making. Going forward, it will be using AI-generated content (AIGC) to improve the customer experience.

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How to Win in the Real-Time Holiday Retail Era

Retail TouchPoints

But this “new normal” requires retailers to have access to accurate inventory data — often across multiple channels, both in-store and online. This enables a robust omnichannel retail strategy that delivers a unified, seamless and consistent customer experience across all physical stores, websites and mobile apps.