Retail TouchPoints

NOVEMBER 7, 2024

Three more supermarket chains will connect their electronic shelf label (ESL) hardware to the Carrot Tags pick-to-light functionality from Instacart , making it easier for Instacart pickers — and eventually for consumers themselves — to find the products on their shopping list. locations in August 2024.

Fulfillment 278

Fulfillment Supermarket Grocer Store Operations 278

Retail TouchPoints

SEPTEMBER 21, 2020

“By combining in-store and online shopping experiences together with DSW, we are able to meet the unique needs of every shopper and make the shopping experience — whether in-store, online or both — seamless,” said Randy Edeker, Chairman, President and CEO of Hy-Vee in a statement. Hy-Vee, Inc.

Supermarket 221

Supermarket Shopping Accessories Apparel 221

Retail TouchPoints

JUNE 17, 2021

The technology has been used in categories such as beauty, CPG and accessories, primarily in department store environments. This pilot, expected to roll out to 200 stores by the end of June 2021, represents Perch’s largest deployment in the pet category and the supermarket vertical.

Supermarket 211

Supermarket Beauty and Health Department Stores Accessories 211

Retail TouchPoints

JUNE 10, 2024

Christine Foster, VP of Product Strategy & Media Operations, Kroger Precision Marketing/84.51° Lynn Power, Co-founder & CEO, MASAMI Alexis Hoopes, VP of Ecommerce & Direct to Consumer, Mattel Lina Sabic, Director of Store Operations, Pacsun Matt Ezyk, Director of Ecommerce, Pet Supermarket Luca Netz, CEO, Pudgy Penguins Ken, Romaniszyn, (..)

Supermarket 298

Supermarket Store Operations Management Planning 298

Retail TouchPoints

SEPTEMBER 16, 2024

The Tally robots from Simbe will roam the aisles of five Price Chopper/Market 32 and five Tops Friendly Markets stores through January 2025, when Northeast Grocery will evaluate the pilot results to determine next steps that could include expanding the robots’ deployment to other supermarkets.

Inventory Management 273

Inventory Management Wholesale Supermarket Customer Experience 273

Retail TouchPoints

NOVEMBER 5, 2024

The in-store grocery shopping experience has held on to its appeal, even as supermarket retailers have realized that they also need to offer customers simple, yet personalized, digital commerce options. But supermarkets can no longer rely on simply providing a top-notch store experience for success.

Supermarket 275

Supermarket Shopping Consumer Merchant Services 275

Retail TouchPoints

JULY 8, 2024

Citing “extremely low volumes” of customers using personal checks, Target will stop accepting checks for in-store payments on July 15, 2024, as reported in the Minneapolis Star-Tribune and confirmed by Target.

Payment Services 290

Payment Services Supermarket Checkout Marketing 290

Retail TouchPoints

NOVEMBER 18, 2022

Uber Direct, part of Uber Eats, is designed to allow businesses to own the end-to-end customer experience for on-demand deliveries. “Our partnership with Uber combines the power of our two companies’ platforms to enable same-day delivery of purchases made via our ecommerce channels from these retailers.”.

Point of Sale 290

Point of Sale Supermarket Customer Experience Management 290

Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

Checkout 297

Checkout Payment Services Customer Experience Supermarket 297

Retail TouchPoints

JULY 17, 2024

Automating manual processes can increase productivity, reduce costs and improve the customer experience. Digital Transformation Brings Cybersecurity Risks The retail sector has long been an attractive target for cyberattacks, as operators hold a significant amount of sensitive customer data. What’s the Solution?

Payment Services 264

Payment Services Customer Experience Consumer Supermarket 264

Retail TouchPoints

DECEMBER 18, 2024

This partnership not only shows our dedication to elevating the shopping experience for our guests but also reflects our commitment to supporting our incredible team members.

Inventory Management 264

Inventory Management Management Marketing Fulfillment 264

Retail TouchPoints

FEBRUARY 27, 2024

Over the last few months, DoorDash has been expanding to new verticals and growing its supermarket footprint. Ahold Delhaize USA partnered with DoorDash for on-demand deliveries from its five East Coast supermarket banners in February 2024.

Supermarket 264

Supermarket Store Operations Customer Experience ATS 264

Retail TouchPoints

JULY 20, 2023

Amazon will expand its Amazon One palm payment technology to all 500+ Whole Foods Market stores by the end of 2023. including 200 Whole Foods supermarkets, and have clocked more than 3 million uses to date. The Amazon Web Services (AWS) technology also has been deployed by other brands, including select Panera Bread locations.

Payment Services 246

Payment Services Planning ATS Supermarket 246

Retail TouchPoints

JULY 5, 2024

“For years, many in the industry have anticipated this transaction and the benefits it would drive for customers, partners and employees. This is an exciting time in luxury retail, with technological advancements creating new opportunities to redefine the customer experience.”

Department Stores 306

Department Stores Finance Supermarket Accounting 306

Retail TouchPoints

JUNE 30, 2023

Alibaba has opened 12 new Freshippo supermarkets in eight Chinese cities, including Beijing, Shanghai and Guangzhou. Freshippo combines physical and digital commerce in its 300+ stores throughout the country.

Planning 278

Planning Supermarket Consumer Store Operations 278

Retail TouchPoints

APRIL 3, 2024

Amazon is removing its cashierless Just Walk Out (JWO) technology from its Amazon Fresh supermarkets and will not deploy the solution in new locations scheduled to open later this year, according to multiple media reports.

Merchandise Store 296

Merchandise Store Checkout Supermarket Shopping 296

Retail TouchPoints

MARCH 16, 2023

“By deploying Tally in all of our club locations, we will gain unprecedented insights which will leverage real-time data, enabling us to continuously improve our operation and ensure that we’re offering the best possible experience to both our team members and members.”

Wholesale 279

Wholesale Location ATS Inventory Management 279

Retail TouchPoints

AUGUST 6, 2024

Sainsbury’s will upgrade 22,500 checkouts across its supermarkets, convenience stores and fuel stations with cloud-based POS and analytics solutions from NCR Voyix.

Promotions 278

Promotions Checkout Point of Sale Supermarket 278

Retail TouchPoints

FEBRUARY 13, 2024

Following a 15 -store pilot project that kicked off in May 2023 , SpartanNash has deployed Tally, an autonomous inventory robot, in 60 more company-operated stores across the Midwest. The retailer operates 144 supermarkets, mostly under the Family Fare, Martin’s Super Markets and D&W Fresh Market banners.

Fulfillment 277

Fulfillment Supermarket Marketing Location 277

Inside Retail

JUNE 20, 2021

We no longer, as a general rule, expect supermarkets to be physical-only entities. Coles will upgrade this offer by adding capacity and converting stores to drive-through wherever possible. And in the final phase, Coles plans to differentiate the offer “through tech enablement and end-to-end customer experience”.

Fulfillment 246

Fulfillment Supermarket Customer Experience Shopping 246

Retail TouchPoints

OCTOBER 11, 2024

While 7-Eleven is at the forefront of inventive uses for vision AI in the convenience retail market, we are also observing interest and adoption of vision AI for supermarket retailers for resource reallocation, to mirror each store’s unique ebb and flow of operations and foot traffic throughout the day.

Advertising 295

Advertising Drop-Shipping Checkout Supermarket 295

Retail TouchPoints

FEBRUARY 9, 2024

Hy-Vee will leverage Instacart ’s Fulfillment as a Service (FaaS) to integrate same-day delivery fulfillment capabilities into its owned and operated websites and apps.

Fulfillment 278

Fulfillment Supermarket Marketing Store Operations 278

Retail TouchPoints

APRIL 8, 2024

At my local supermarket, the self-checkout PIN pad has a note asking if I want to take a two -question survey (I don’t). Sri Narasimhan: We realized that we needed to create a consistent language for how we discussed customer experience across our organization, and thus we moved to NPS.

Customer Experience 254

Customer Experience Consumer Promotions Checkout 254

Retail TouchPoints

DECEMBER 11, 2024

Stop & Shop will deploy Savings Station kiosks in half its stores this month and complete a chainwide rollout to all 350+ supermarkets by the end of January 2025.

Kiosk 211

Kiosk Shopping Checkout Supermarket 211

Retail TouchPoints

JULY 25, 2024

Michaels will expand same-day delivery from its 1,200+ stores through new partnerships with DoorDash and Uber Eats. Additionally, Save a Lot now has 400 of its supermarkets live on the DoorDash Marketplace, offering deliveries in under one hour, on average.

Payment Services 263

Payment Services Supermarket Planning Marketing 263

Retail TouchPoints

OCTOBER 10, 2024

Paul area since 1983, offering naturally raised meats, locally sourced organic produce, hard-to-find specialty products, and more from all 11 locations; Mar-Val Food Stores : A family-owned grocer focused on supporting rural communities across California, Mar-Val Food Stores offers delivery from its nine locations; Geissler’s Supermarket : A family-owned (..)

Grocer 263

Grocer Supermarket Location Marketing 263

Retail TouchPoints

MARCH 26, 2024

Wegmans doesn’t want its employees (or its customers for that matter) to miss what will be the last total solar eclipse visible from North America for 20 years. The supermarket retailer will close 48 stores in upstate New York and Pennsylvania that are located in the “path of totality” from 3 to 3:30 p.m. ET on April 8.

Supermarket 264

Supermarket Returns Location Management 264

Retail TouchPoints

FEBRUARY 22, 2024

Value supermarket retailer Grocery Outlet will acquire United Grocery Outlet , a 40 -store chain with a similar business model, to gain a presence in the Southeast. operates more than 460 stores in nine Western and Mid-Atlantic states. Grocery Outlet, based in Emeryville, Calif.,

Supermarket 263

Supermarket Planning Consumer Shopping 263

Retail TouchPoints

FEBRUARY 2, 2023

Giant Eagle will upgrade its category management capabilities across its 216 supermarkets and 274 GetGo convenience stores, allowing the retailer to make more informed decisions about which products are placed where within its stores.

Management 288

Management Supply Chain Management ATS Supermarket 288

Retail TouchPoints

MARCH 6, 2024

Standing up an end-to-end, full-service website was a tall order, but Instacart’s team has continued to support us in our goal of creating a platform that allows our customers to order items for delivery directly through our website,” said Casie Broker, Chief Marketing Officer at the Kansas City, Mo.

Grocer 269

Grocer Fulfillment Supermarket Marketing 269

Retail TouchPoints

JULY 31, 2024

By the end of August 2024, Albertsons will offer free buy online, pick up in-store services at more than 2,000 supermarkets to Instacart shoppers. Additionally, customers of Haggen Food & Pharmacy , operating across Washington State, can now use Instacart for same-day delivery orders.

Fulfillment 243

Fulfillment Supermarket Shopping Store Operations 243

Retail TouchPoints

SEPTEMBER 22, 2023

Kroger will boost the number of local products on its shelves by 10% following the supermarket giant’s planned merger with Albertsons , which is expected to close in early 2024. The increase will add at least 30 new local products in each store. in a statement.

Supermarket 264

Supermarket Planning Consumer Marketing 264

Retail TouchPoints

FEBRUARY 8, 2023

The result is that, over time, the shelves of modern supermarkets have become a telling, yet mismatched portrait of history — a story of what’s worked forever and what…well, hasn’t. However, having so much brand packaging competing for attention in a single grocery store makes it hard to craft a cohesive and elevated brand experience.

Supermarket 246

Supermarket Grocer Consumer Accounting 246

Retail TouchPoints

NOVEMBER 19, 2024

Anybody that shops for Thanksgiving knows the fun that it is to be in the supermarket when it’s three, four times the amount of people that are normally there,” said Quezada sarcastically. Don’t be the person that I’m going to come home and complain to my roommates about later.” Unfortunately our COVID honeymoon is over.

Department Stores 334

Department Stores Wholesale Shopping Consumer 334

Retail TouchPoints

SEPTEMBER 12, 2024

will reveal data on how consumers’ in-store shopping behaviors will change and evolve through Q4, including in-demand categories, top-performing retailers, and the challenges and opportunities that exist for all merchants during the season. In the key grocery category, Placer.ai

Merchant Services 306

Merchant Services Returns Consumer Planning 306

Retail TouchPoints

JULY 21, 2023

The supermarket retailer will roll out the smart carts at select St. Louis Schnucks stores this fall, with a broader rollout planned for later this year. Select Caper Carts will include a bottom rack for heavy and bulky items.

Checkout 245

Checkout Promotions Supermarket Accounting 245

Retail Focus

AUGUST 22, 2023

With retailers facing continued supply chain disruption – from the long shadow of covid-19 to Russia’s war on Ukraine and climate change – shoppers are reporting increased levels of out-of-stock products, according to the latest data from Retail Insight , the leading provider of store operations execution software.

Grocer 130

Grocer Supermarket Store Operations Customer Experience 130