Retail TouchPoints

JANUARY 14, 2025

Our investment in Aptos ONE supports that mission, bringing to life an experience that is relevant, informed and frictionless. Hauff explained that Aptos ONEs cohesive system will offer capabilities that support store operations and guest experience within a single flexible platform.

Apparel 278

Apparel Store Operations Accessories Shopping 278

Retail TouchPoints

FEBRUARY 5, 2025

Similarly, creating a meaningful customer experience begins with a map a tool to visualize the entire journey, from initial awareness to post-purchase interactions. Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase.

Customer Experience 270

Customer Experience Promotions Checkout Planning 270

Retail TouchPoints

JANUARY 13, 2025

These assistants are not only supporting customers; theyre also empowering associates who need fast and easy access to information to better support store operations and service. Physics AI and the Opportunity for Global Supply Chains John Furner, President and CEO of Walmart U.S. ,

Customer Experience 290

Customer Experience Marketing Fulfillment Store Operations 290

Retail TouchPoints

FEBRUARY 10, 2025

To meet the evolving needs of consumers worldwide, both now and in the future, we are investing in our operations, said Weinberg. This includes improved operational capabilities with the expansion of our distribution centers in the U.S.,

Planning 297

Planning Point of Sale Customer Experience Location 297

Retail TouchPoints

OCTOBER 30, 2024

Managing Endpoint Devices Doesn’t Have to be this Hard As a retailer, your investments in a modern customer experience shouldn’t result in added risk to your IT environment. Also, automation plays an important role in IT operations. IT teams today can (and should!)

Payment Services 269

Payment Services Kiosk Customer Experience Management 269

Retail TouchPoints

FEBRUARY 7, 2025

Giant Eagle will leverage the Grocery TV content management system to manage in-store messaging across different store zones. We chose Grocery TV because they share our commitment to the customer experience, said Joell Robinson, Senior Director at Giant Eagle in a statement.

Advertising 243

Advertising Supermarket Customer Experience Management 243

Retail TouchPoints

JANUARY 10, 2025

REI also will continue to enhance both the online and in-store customer experience with investments in areas including personalization and visual merchandising. The retailer will now focus on core areas of its business as well as investing in tools to more effectively manage inventory.

Visual Merchandising 274

Visual Merchandising Outdoor Customer Experience Apparel 274

Retail TouchPoints

FEBRUARY 10, 2025

The purchase agreement includes the grocery and liquor store operations of the Winn-Dixie and Harveys banners, encompassing approximately 170 stores across the Southeast, as well as Winn-Dixies existing liquor business. Financial terms of the current deal were not disclosed.

Grocer 191

Grocer Wholesale Supermarket Store Operations 191

Retail TouchPoints

JANUARY 23, 2025

Retailers need to embrace technologies like artificial intelligence to deliver a better customer experience and to optimize pricing to remain relevant and avoid ongoing closures. We have seen Shein and Temu capture market share as consumers choose to shop online to save time, money and avoid frustration, Weinswig added.

Customer Experience 279

Customer Experience Consumer Shopping Planning 279

Retail TouchPoints

FEBRUARY 6, 2025

Not only are they leaders in AI technology, but they also understand retail and the importance of a seamless customer experience. Freedom Furnitures digital transformation is ongoing, and Mitchell said she values the contributions of the solution providers she works with: Coveo has been an excellent partner, she said.

Kiosk 253

Kiosk Fulfillment Customer Experience Planning 253

Retail TouchPoints

NOVEMBER 13, 2024

It falls to the designer to carefully listen, balance different perspectives and ultimately make decisions that enhance the overall user experience. Mapping the customer experience is essential to successful development. Intentional pathways create a holistic guest experience. Mercedes-Platz, Berlin.

Department Stores 262

Department Stores Customer Experience Shopping Consumer 262

Retail TouchPoints

JANUARY 22, 2025

Our stores are core to The Home Depots business, and expanding our ecommerce capabilities is a key part of our efforts to deliver a seamless, interconnected shopping experience, said Jordan Broggi, EVP of Customer Experience and President of Online at The Home Depot in a statement.

Customer Experience 268

Customer Experience Shopping Consumer ATS 268

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We look at ourselves as the antithesis of online shopping. If you know exactly what you want, why would you go beyond Amazon ?

Shopping 286

Shopping ATS Visual Merchandising Location 286

Retail TouchPoints

NOVEMBER 27, 2024

They also want customer service channels such as chatbots and call centers to provide them with the same level of information and support regardless of how they choose to interact. Digital channels are alive with opportunities to dazzle consumers.

Consumer 277

Consumer Marketing Promotions Customer Experience 277

Retail TouchPoints

NOVEMBER 1, 2024

Again, Niccol emphasized that improving the customer experience is critical: “We have work to do to achieve this consistently, but we’ve learned lessons from our success improving the drive-thru experience and reducing the window times,” he said.

Planning 277

Planning Customer Experience Marketing ATS 277

Retail TouchPoints

OCTOBER 23, 2024

Retailers that have adopted RFID often report increases in retail in-store efficiency while seeing decreases in labor costs. These benefits lead to smoother operations and enhanced customer experiences, which in turn drive sales and satisfaction.

Consumer 275

Consumer Payment Services Inventory Management Checkout 275

Retail TouchPoints

JANUARY 22, 2025

Conder: It used to be that when we would design a store, we would talk to the construction and store design people, and that was basically it.

Customer Experience 317

Customer Experience Visual Merchandising Promotions Marketing 317

Retail TouchPoints

APRIL 4, 2025

Retailers that take a journey management approach can bridge the gap between data and action, ensuring insights lead to real improvements in efficiency and customer experience and drive bottom-line results. Finally, many retailers operate in a siloed manner. Thats where journey management comes in. What is Journey Management?

Management 147

Management Customer Experience Inventory Management Store Operations 147

Retail TouchPoints

SEPTEMBER 13, 2024

“Equipping our stores with Caroline’s Carts provides some relief to parents and caregivers who need this tool and know it’s available at their Walmart,” said Cedric Clark, EVP of Store Operations at Walmart in a statement.

Store Operations 279

Store Operations Customer Experience Shopping Marketing 279

Retail TouchPoints

NOVEMBER 13, 2024

Fewer false alarms: Don’t waste resources or disrupt store operations unless the threat is real. Enhanced customer experience: A streamlined communication system means security can respond swiftly to incidents without drawing too much attention. That creates a positive shopping environment where customers feel safe.

Loss Prevention 147

Loss Prevention Store Operations Accounting Customer Experience 147

Retail TouchPoints

MARCH 26, 2025

Returns are a critical part of the customer experience, and present a significant challenge to retailers, which is why we are excited to support FedEx with the new service to make returns more efficient, said Tim Robinson, VP, Returns for Blue Yonder in a statement.

Returns 162

Returns Location Department Stores Customer Experience 162

Retail TouchPoints

FEBRUARY 25, 2025

And through its longstanding support of Habitat for Humanity, the company to date has donated more than $600,000 worth of sactionals and sacs to the nonprofit via its 900+ ReStores locations, which are independently owned home improvement stores operated by local Habitat organizations.

Store Operations 227

Store Operations Location ATS Customer Experience 227

Retail TouchPoints

FEBRUARY 4, 2025

As Director of Global Retail Strategy and Solutions, Paul Tepfenhart is responsible for shaping Google Cloud sglobal retail strategy, helping retailers unlock the power of the cloud, data and AI to drive value and improve customer experiences.

Kiosk 302

Kiosk Grocer Consumer Marketing 302

Inside Retail

NOVEMBER 5, 2024

Robots are increasingly finding their place in the sector, offering substantial improvements in both operational efficiency and customer experience. Robots are most effective when they handle time-consuming, mechanical tasks, freeing human workers to engage with customers and focus on higher-level responsibilities.

Customer Experience 130

Customer Experience Visual Merchandising Store Operations Management 130

Inside Retail

FEBRUARY 11, 2025

Retail Food Group (RFG) has announced the end of the Michels Patisserie chain, revealing it will work with franchisees to convert their stores to either Gloria Jeans or Donut King. There are just 19 Michels Patisserie stores across RFGs home state of Queensland, New South Wales and Victoria.

Store Operations 189

Store Operations Customer Experience Consumer Marketing 189

Retail TouchPoints

JANUARY 8, 2025

Robots and automated technology are becoming a typical feature in the retail industry, with robots streamlining operations, reducing costs and improving customer experiences. With Amazon pulling back on their cashierless stores , we cannot depend on robots to completely take over the retail experience.

Shopping 179

Shopping Store Layout Inventory Management Customer Experience 179

Retail TouchPoints

OCTOBER 27, 2024

They’ve been shaped/scarred by not one but two global economic traumas — the Great Recession of 2008-2009 and the COVID pandemic — and they’ve grown up with social media playing an increasingly large (and loud) role in shaping culture, including how these consumers shop, research and purchase products and services.

Payment Services 321

Payment Services Consumer Jewelry Marketing 321

Retail TouchPoints

DECEMBER 13, 2023

For instance, it is much easier for operations to establish and reach success in one facet of the store. operational efficiencies) has a negative effect on another (i.e. customer experience). Baird: Store KPIs really need to change. However, sometimes the success of one area (i.e.

Loss Prevention 323

Loss Prevention Visual Merchandising Sporting Goods Store Operations 323

Retail TouchPoints

DECEMBER 28, 2023

Rawlinson joined The Container Store in 2021 with more than 20 years of experience in digital retail. Over the past two years, she and her team have worked to enhance the company’s digital customer experience and drive its ecommerce business.

Customer Experience 278

Customer Experience Promotions Store Operations Marketing 278

Retail TouchPoints

JANUARY 3, 2025

Given that different cannabis products can produce a wide range of effects among consumers, one of the biggest challenges facing cannabis retailers is matching the right product with the right customer.

Consumer 305

Consumer Management Store Operations Customer Experience 305

Retail TouchPoints

APRIL 9, 2025

This not only enhances the customer experience but also can drive measurable business results. Aptos merchandising, warehousing and analytics solutions work together to provide precise visibility into inventory levels and demand.

Inventory Management 147

Inventory Management Location Customer Experience Planning 147

Retail TouchPoints

JANUARY 20, 2025

The holiday season brings a surge in shopping, both in-store and online. Retailers must navigate these challenges while staying compliant with regulations so they can ensure smooth operations and demonstrate environmental responsibility.

Management 312

Management Returns Department Stores Merchandise Store 312

Retail TouchPoints

OCTOBER 30, 2024

As a geriatric millennial who lives and works in the greater Charlotte region of North and South Carolina, I notice pet-friendly establishments have become the expectation. Our temperate climate with ample sunshine and green space encourages spending time outside and sharing it with four-legged friends.

Outdoor 287

Outdoor Planning Store Operations Customer Experience 287

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. Retailers can use AI training to equip their employees with the tools needed to make sure that integrated AI is used in ways that respect and enhance the customer experience.

Customer Experience 340

Customer Experience Supply Chain Management Promotions Advertising 340

Retail TouchPoints

JANUARY 9, 2025

The retailer, working with Mood Media , has created an experiential retail location equipped with a large-scale LED visual wall displaying curated content, carefully chosen music and even a custom fragrance, White Pepperwood, carrying the scent of the outdoors through the air.

Outdoor 278

Outdoor Fulfillment Consumer Location 278

Retail TouchPoints

OCTOBER 11, 2024

It’s almost always the first to embrace new waves of innovation, test and deploy new technologies, and integrate them into their businesses to create new, dynamic experiences to benefit customers, employees and ultimately — ROI. The retail industry holds influence above many others.

Advertising 295

Advertising Drop-Shipping Checkout Supermarket 295

Retail TouchPoints

AUGUST 29, 2024

As stores continue their evolution to being the physical manifestation of the digital brand, having high levels of inventory accuracy is quickly becoming integral to delivering excellent customer experience. In this case, RFID in-store is the proverbial magic bullet.

Customer Experience 297

Customer Experience Shipping Inventory Management Management 297