Retail TouchPoints

MARCH 18, 2024

Store managers will have the flexibility to open more staffed lanes and set self-checkout hours that are appropriate for their locations, although Express Self-Checkout will be available during the store’s busiest shopping times. The future likely holds a hybrid model where self-service POS coexists with traditional systems.

Checkout 198

Checkout Payment Services Store Operations Customer Experience 198

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. Retailers can use AI training to equip their employees with the tools needed to make sure that integrated AI is used in ways that respect and enhance the customer experience.

Customer Experience 311

Customer Experience Supply Chain Management Promotions Advertising 311

Retail TouchPoints

NOVEMBER 22, 2023

Walmart has introduced parcel stations — essentially mini “post offices” designed to streamline stores’ receiving and delivering of orders — and will have them operating in more than 40 stores by the end of 2023. In-store associates will benefit from a more efficient distribution process.

Fulfillment 219

Fulfillment Store Operations Customer Experience Planning 219

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Store Operations 242

Store Operations Shipping Fulfillment Store Layout 242

Retail TouchPoints

DECEMBER 28, 2023

Rawlinson joined The Container Store in 2021 with more than 20 years of experience in digital retail. Over the past two years, she and her team have worked to enhance the company’s digital customer experience and drive its ecommerce business.

Customer Experience 240

Customer Experience Promotions Store Operations Marketing 240

Retail TouchPoints

JANUARY 14, 2025

Our investment in Aptos ONE supports that mission, bringing to life an experience that is relevant, informed and frictionless. Hauff explained that Aptos ONEs cohesive system will offer capabilities that support store operations and guest experience within a single flexible platform.

Apparel 206

Apparel Store Operations Accessories Shopping 206

Retail TouchPoints

JANUARY 10, 2025

PetSmart has deployed the gStore platform from GreyOrange to enhance inventory management and store operations in its nearly 1,700 stores. gStore benefits our associates and customers alike, said Greg Fancher, EVP of IT and Chief Information Technology Officer at PetSmart in a statement.

Inventory Management 213

Inventory Management Fulfillment Management Store Operations 213

Retail TouchPoints

DECEMBER 13, 2023

For instance, it is much easier for operations to establish and reach success in one facet of the store. operational efficiencies) has a negative effect on another (i.e. customer experience). Baird: Store KPIs really need to change. However, sometimes the success of one area (i.e.

Loss Prevention 262

Loss Prevention Visual Merchandising Sporting Goods Store Operations 262

Retail TouchPoints

JULY 9, 2024

JCPenney CIO Sharmeelee Bala revealed the critical role that the retailer’s valuable customer data will continue to play in its turnaround, which is only appropriate since “the lens we have maniacally focused on is the customer and the customer experience,” she said in an interview with Retail TouchPoints.

Point of Sale 268

Point of Sale Payment Services Customer Experience Department Stores 268

Retail TouchPoints

AUGUST 13, 2024

During his tenure, Narasimhan supported Starbucks’ supply chain innovation, helped store operations and improved the partner (employee) experience, according to a company statement. Brian is a culture carrier who brings a wealth of experience and a proven track record of driving innovation and growth,” Hobson said.

Customer Experience 246

Customer Experience Store Operations Brand Management Marketing 246

Retail TouchPoints

JULY 17, 2024

Automating manual processes can increase productivity, reduce costs and improve the customer experience. Digital Transformation Brings Cybersecurity Risks The retail sector has long been an attractive target for cyberattacks, as operators hold a significant amount of sensitive customer data. What’s the Solution?

Payment Services 235

Payment Services Customer Experience Consumer Supermarket 235

Retail TouchPoints

AUGUST 29, 2024

As stores continue their evolution to being the physical manifestation of the digital brand, having high levels of inventory accuracy is quickly becoming integral to delivering excellent customer experience. In this case, RFID in-store is the proverbial magic bullet.

Customer Experience 246

Customer Experience Shipping Inventory Management Management 246

Retail TouchPoints

MAY 30, 2024

The most effective way to strengthen the customer experience is to elicit feedback. Yet, since customers are often in a rush, it can be challenging to gather valuable feedback. The question can inquire about customer actions, brand preferences, loyalty program participation, pricing or other facets of the customer experience.

Checkout 246

Checkout Point of Sale Returns Kiosk 246

Retail TouchPoints

OCTOBER 25, 2023

. “The holiday season is a stressful season — it’s more, more, more — including customers shopping for more product categories simultaneously,” said Jackie Walker, Head of Retail Experience Strategy for North America at Publicis Sapient in an interview with Retail TouchPoints.

Customer Experience 309

Customer Experience Returns Checkout Shopping 309

Retail TouchPoints

JUNE 14, 2024

After shoppers bring the item and code to any Kohl’s store, the consolidated returns are forwarded to Inmar for final destination dispositioning. Providing shoppers with convenient services is critical to Kohl’s ongoing commitment to the customer experience,” said Gregg Barta, EVP of Supply Chain and Logistics at Kohl’s in a statement.

Returns 252

Returns Customer Experience Shopping ATS 252

Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. powered AI technology to assist shoppers during the 2023 holiday season.

Inventory Management 218

Inventory Management Customer Experience Fulfillment Shopping 218

Retail TouchPoints

DECEMBER 16, 2022

It’s our job to make sure customers experience as little friction as possible — that’s why we’re so concerned about retail theft and committed to preventing it,” said the company in a video demonstrating the new technology.

Point of Sale 311

Point of Sale Customer Experience ATS Store Operations 311

Retail TouchPoints

SEPTEMBER 24, 2024

Through the remainder of 2024 and into 2025, Kay Jewelers plans to enhance its retail store design and customer experience.

Jewelry 248

Jewelry Customer Experience Consumer Planning 248

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Let’s begin the countdown… 5. Why it Matters: In 2023, we saw employee turnover reach record highs.

Advertising 222

Advertising Store Operations Merchant Services Wholesale 222

Retail TouchPoints

JANUARY 10, 2025

REI also will continue to enhance both the online and in-store customer experience with investments in areas including personalization and visual merchandising. The retailer will now focus on core areas of its business as well as investing in tools to more effectively manage inventory.

Visual Merchandising 213

Visual Merchandising Outdoor Customer Experience Apparel 213

Retail TouchPoints

OCTOBER 31, 2023

The 23-year-old organization has conducted hundreds of research projects, including interviews of criminals about the criteria they use when deciding which stores to hit. Be tough — but preserve the customer experience. This could help them harmonize twin goals — deterring crooks and preserving the customer experience.

Loss Prevention 242

Loss Prevention Sporting Goods Customer Experience Store Layout 242

Retail TouchPoints

JUNE 20, 2024

Target plans to roll out a new gen AI-powered chatbot designed to aide store associates in nearly all of its 2,000 stores following a six -month pilot at 400 locations.

Store Operations 233

Store Operations Planning Location Customer Experience 233

Retail TouchPoints

SEPTEMBER 27, 2023

reduced specific stores’ operating hours; 29.7% reduced or altered in-store product selection; and 28.1% closed specific store locations. Retailers that were asked if they took any specific actions due to crime, disorder or violence reported that: 45.3%

Sporting Goods 252

Sporting Goods Store Operations Location Accounting 252

Retail TouchPoints

MAY 24, 2023

MFCs will significantly increase the number of orders a store can fulfill in a day, according to a Walmart blog post , providing faster fulfillment with less substitutions and freeing up associates to help in-store customers.

Fulfillment 252

Fulfillment Customer Experience Planning Management 252

Retail TouchPoints

SEPTEMBER 25, 2023

Goldsby: Well, the best return is the one that doesn’t happen, but you can’t stiff-arm customers — providing a bad customer experience is not a good idea. On the other hand, ultra-liberal return policies are fine for the customer experience, but they’re really expensive.

Returns 287

Returns Supply Chain Management Fulfillment Customer Experience 287

Retail TouchPoints

MAY 6, 2024

Service: Optimize Equipment Maintenance and Improve Customer Experiences Multi-site retail operations distributed across a large geographic area rely on IoT to remotely monitor equipment performance and avoid problems before equipment fails. When retailers drive spending and usage down, they also improve their sustainability.

Store Operations 227

Store Operations Management Location Customer Experience 227

Retail TouchPoints

APRIL 12, 2023

Through its proprietary platform, Leap helps brands launch and operate “insights-driven retail stores.” The company provides end-to-end support, from store design and development to store operations, technology and performance data and insights.

Customer Experience 304

Customer Experience Shopping Consumer Fulfillment 304

Retail TouchPoints

JANUARY 15, 2024

Since deployment, the solutions have become central to store operations. Improving Store Performance and Profitability Store managers can now better prioritize and divide associate tasks so employees can work more efficiently and effectively during their shifts.

Store Operations 231

Store Operations Management Planning ATS 231

Retail TouchPoints

JUNE 10, 2024

Christine Foster, VP of Product Strategy & Media Operations, Kroger Precision Marketing/84.51° Lynn Power, Co-founder & CEO, MASAMI Alexis Hoopes, VP of Ecommerce & Direct to Consumer, Mattel Lina Sabic, Director of Store Operations, Pacsun Matt Ezyk, Director of Ecommerce, Pet Supermarket Luca Netz, CEO, Pudgy Penguins Ken, Romaniszyn, (..)

Supermarket 261

Supermarket Store Operations Management Planning 261

Retail TouchPoints

OCTOBER 23, 2024

Transitioning from legacy systems to an API-first approach also is enabling The Vitamin Shopper to take an agile, data-driven approach to improving the customer experience. Digital agility and the ability to react quickly to the next thing is a major benefit to the customer,” Devlin said.

Checkout 201

Checkout Clienteling Fulfillment Store Operations 201

Retail TouchPoints

OCTOBER 30, 2024

Managing Endpoint Devices Doesn’t Have to be this Hard As a retailer, your investments in a modern customer experience shouldn’t result in added risk to your IT environment. Also, automation plays an important role in IT operations. IT teams today can (and should!)

Payment Services 201

Payment Services Kiosk Customer Experience Management 201

Retail TouchPoints

MAY 29, 2024

AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market. The challenge, however, is dealing with too much of a good thing.

Merchant Services 280

Merchant Services Kiosk Point of Sale Department Stores 280

Retail TouchPoints

JANUARY 19, 2024

The stores, which had been branded as The Source , a wholly owned subsidiary of Bell, will be renamed Best Buy Express and offer both Best Buy consumer electronics and telecom services from Bell. The stores are slated to open beginning in the second half of 2024.

Telecommunications 225

Telecommunications Customer Experience Consumer Shopping 225

Retail TouchPoints

DECEMBER 13, 2023

Here are four ways retailers can level up their store experience to boost customer engagement, brand affinity, and brand loyalty: Integrate Technology to Enhance the Customer Experience Successful retailers seamlessly blend technology into their physical spaces while keeping a personalized, human feel.

Shopping 307

Shopping Checkout Kiosk Consumer 307

Retail TouchPoints

NOVEMBER 13, 2024

Fewer false alarms: Don’t waste resources or disrupt store operations unless the threat is real. Enhanced customer experience: A streamlined communication system means security can respond swiftly to incidents without drawing too much attention. That creates a positive shopping environment where customers feel safe.

Loss Prevention 144

Loss Prevention Store Operations Accounting Customer Experience 144

Retail TouchPoints

MARCH 22, 2024

Smart Carts Encourage Customers to Return Them Smart carts also improve the customer experience by connecting to a retailer’s existing app that consumers download onto their smartphones, to reward them for returning the cart to a corral when they are done shopping.

Returns 227

Returns Customer Experience Shopping Wholesale 227

Retail TouchPoints

OCTOBER 10, 2024

Pain Point #6: Replenishment Processes that are Too Slow and Manual Fashion retail group Bestseller rolled out an RFID solution from Nedap to all 380 Vero Moda stores to improve the efficiency of how products are received and to enable real-time replenishment capabilities.

Payment Services 223

Payment Services Apparel Checkout Fulfillment 223