Retail TouchPoints

OCTOBER 24, 2023

For example, with the growth of omnichannel orders, retail employees have needed to pick and pack items at the store level. With a more efficient process in place, employees could focus less on picking and packing items and more on customer service, boosting both employee and customer satisfaction.

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Store Layout Consumer Customer Experience Returns 289

Retail TouchPoints

MAY 29, 2024

Small-format stores must convey their value proposition clearly and succinctly, making it easy for consumers to understand what sets them apart and why they want to go there. Through simplicity in offering and personalized service delivery, Ikea Planning Studios makes Ikea more relevant to the smaller-space urban apartment dweller.

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Checkout Planning Consumer Store Layout 274

Retail TouchPoints

AUGUST 11, 2020

In the pilot store, shoppers can pay via a smartphone app for a completely touchless experience, or pay with cash or a card at a kiosk or traditional POS station.

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Checkout Store Layout Payment Services Kiosk 267

Wiser

JULY 31, 2023

Common Issues With Planogram Compliance One issue that brands often see when it comes to planogram compliance is inconsistent implementation across various store locations. 1: Regular Audits Conducting regular in-store audits allows brands to physically verify that stores are adhering to the planned layouts.

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Store Layout Promotions Customer Experience Inventory Management 145

I Vend

DECEMBER 10, 2023

Effective inventory management leads to lower overall inventory costs, fewer lost sales due to stock-outs, and greater customer satisfaction – and ultimately more profit. Point of sale store operations – customers want fast and friction-free checkout, and retailers need to know what has been sold.

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Shrinkage Inventory Management Store Layout Checkout 94

Retail TouchPoints

MARCH 18, 2021

Making the shopping experience safe through social distancing while welcoming a larger number of shoppers will be a fresh challenge for retailers as the pandemic fades. There needs to be an up-leveling of the communication skills and customer-facing behaviors for sales associates. “I

Sporting Goods 299

Sporting Goods Fulfillment Returns Store Layout 299

Retail TouchPoints

JUNE 17, 2020

This process built a virtual shopping cart that could transact at a later point in time, and 85% of all customers who used keys and brands experienced a higher transaction value vs. online-only purchasing. Layout And Merchandising Strategies. Customer Journey And Operational Efficiency.

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Store Layout Planning Finance Store Operations 172

Inside Retail

NOVEMBER 27, 2023

From AI-powered inventory systems to smart carts that personalise in-store shopping, the technological innovations are not only reshaping how retailers operate but also how they interact and engage with their customers. Here, we delve deeper into some of the key technologies already steering this change.

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Consumer Checkout Inventory Management Shopping 147

Retail TouchPoints

NOVEMBER 5, 2020

When it comes to online merchandising, there are plenty of subtle but effective in-store tactics that can be difficult to replicate. Mannequins, store layout and even music are all curated to express your brand identity and drive a unique customer experience. .

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Checkout Store Layout Promotions Accessories 269

Retail TouchPoints

JANUARY 25, 2023

One major phone and computer manufacturer delivers perhaps the best example of this type of showroom experience, with experts on hand to guide customers through purchases and tech issues. Trying out new products and discovering new ways to use familiar ones can help customers build loyalty to a brand.

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Store Layout Sporting Goods Consumer Location 230

Retail TouchPoints

JULY 16, 2020

Standing out in a post-COVID-19 environment means rethinking the retail experience and environment. They’re using the store layout itself to make social distancing feel automatic and unobtrusive. “I

Returns 304

Returns Apparel Store Layout Specialty Retailers 304

V Count

MARCH 25, 2021

Store Operations & Staffing Analyzing traffic data enables the store operations team to optimize staffing according to peak and slow hours to create optimal customer experiences and increase conversions and sales.

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ATV Store Layout Store Operations Management 52

V Count

NOVEMBER 26, 2021

Queue management systems that help retail stores operate smoothly and offer a better customer experience. Queue management solutions work in real-time, and notifications are sent to store managers when long lines are starting to form in the store. Customer Counter. customer experience.

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Checkout Store Layout Customer Experience Management 52

Retail Next

DECEMBER 22, 2020

Automation transforms retail data from sources like store key performance indicators (KPIs), online and in-store sales, and foot traffic into tools that give store teams the power to perform their best. Improves customer experience. Increases productivity. Improves decision making. Boosts organizational agility .

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Store Layout Management Customer Experience Store Operations 52