Remove Customer Experience Remove Sporting Goods Remove Store Operations
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How Dick’s Sporting Goods Fights Premium Sneaker Diversion with its Mobile App

Retail TouchPoints

The customer-facing mobile app for Dicks Sporting Goods has traveled a long way since its debut in 2021. Walker had a fireside chat with Radar CEO Nick Patrick at the NRF 2025 session, The Future of Geolocation in Retail.

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How Localization is Helping CVS Position Itself as the Modern General Store

Retail TouchPoints

If you want tennis balls, you can wait for them to be delivered or you can go to a big-box sporting goods store, but if you’re on the way to the courts shouldn’t you be able to go somewhere really convenient along the way? It’s almost like the old general store that is the core of what we offer.

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Crocs Expands Shoe Takeback Program Nationwide

Retail TouchPoints

.; Anthropologie brought denim recycling to its stores on a year-round basis; Footwear retailer Dr. Martens debuted a resale program in March 2024 ; and Dick’s Sporting Goods expanded its partnership with sporting goods marketplace SidelineSwap in April 2024 , leveraging the resale platform for trade-in events at its stores.

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Citing Theft and Safety Issues, Target Closes 9 Stores in 4 States

Retail TouchPoints

Target will be closing: One store in NYC’s Harlem, leaving 96 locations throughout the city; Two in Seattle, leaving 22 stores; Three in San Francisco/Oakland, leaving 32 stores in the metro area; and Three in Portland, Ore., leaving 15 stores in this market. reduced specific storesoperating hours; 29.7%

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Dick’s Doubles Down on House of Sport Format, Planning 19 New Locations by 2024

Retail TouchPoints

Through a combination of converting existing stores and building at least 10 new stores next year, Dick’s Sporting Goods will add at least 19 House of Sport locations by 2024. The retailer also plans to exit its Field & Stream banner; after closing 12 of those stores in Q4 2022, which ended Jan.

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6 Trends Driving Store Design Innovation in 2024

Retail TouchPoints

For instance, it is much easier for operations to establish and reach success in one facet of the store. operational efficiencies) has a negative effect on another (i.e. customer experience). Baird: Store KPIs really need to change. However, sometimes the success of one area (i.e.

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Three Design Tips for Fighting Shrink

Retail TouchPoints

The 23-year-old organization has conducted hundreds of research projects, including interviews of criminals about the criteria they use when deciding which stores to hit. Be tough — but preserve the customer experience. This could help them harmonize twin goals — deterring crooks and preserving the customer experience.