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Solutions Designed for Retail Associates Need to Keep the Customer Experience in Mind

Retail TouchPoints

Ideally, these apps also should contribute to a better in-store shopper experience. Understaffing contributes to theft and shrinkage in general, but it also creates an increasingly impersonal feeling for offline shopping ,” said Nick Kramer, Leader of Applied Solutions at SSA & Co. in an interview with Retail TouchPoints.

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Smart supply chains tackle labour, inventory and fulfilment challenges

Inside Retail

This can lead to inconsistencies in fulfilment and customer experience. This reduces returns, builds customer trust, and improves forecasting. Shrinkage remains a significant issue, often exacerbated by limited visibility across the supply chain.

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Investing in Security: How Physical Barriers Protect your Bottom Line

Retail TouchPoints

Retail chains across the country have even reported missing quarterly earnings expectations due to inventory shrinkage, highlighting a crisis that affects businesses of all sizes. In 2023, U.S. retailers lost a staggering $121.6 billion to theft, with organized retail crime (ORC) accounting for 37% of these losses.

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The productivity revolution: Transforming retail operations to combat inflation

Inside Retail

In our experience, operational excellence programs deliver measurable improvements across retailers’ balanced scorecards: Customer satisfaction: +7 per cent. Shrinkage: -15 per cent. Why productivity matters more than ever Inflation drives up costs across the board from sourcing goods to delivering customer experiences.

Shrinkage 130
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Rethinking Pricing: How Dynamic Markdowns can Combat Food Insecurity

Retail TouchPoints

Unlike surge pricing or dynamic pricing, dynamic markdowns ensure consumers consistently receive the best value while helping retailers manage inventory and reduce shrinkage. This strategy not only makes food more accessible but also fosters customer trust.

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Don’t Blame Shrinkage: Why Poor Digital Strategy Might Be Responsible for Retail Uncertainty

365 Retail

Don’t Blame Shrinkage: Why Poor Digital Strategy Might Be Responsible for Retail Uncertainty While retail is a cyclical industry, it’s important to be honest about transformations, negative and positive, in the industry. Certainly, these elements make an impact. Though researchers have found that in terms of tech, 65.1%

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How to Deliver a Flawless In-Store Customer Experience

Independent Retailer

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.