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Solutions Designed for Retail Associates Need to Keep the Customer Experience in Mind

Retail TouchPoints

Ideally, these apps also should contribute to a better in-store shopper experience. Understaffing contributes to theft and shrinkage in general, but it also creates an increasingly impersonal feeling for offline shopping ,” said Nick Kramer, Leader of Applied Solutions at SSA & Co. in an interview with Retail TouchPoints.

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The productivity revolution: Transforming retail operations to combat inflation

Inside Retail

In our experience, operational excellence programs deliver measurable improvements across retailers’ balanced scorecards: Customer satisfaction: +7 per cent. Shrinkage: -15 per cent. Why productivity matters more than ever Inflation drives up costs across the board from sourcing goods to delivering customer experiences.

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Rethinking Pricing: How Dynamic Markdowns can Combat Food Insecurity

Retail TouchPoints

Unlike surge pricing or dynamic pricing, dynamic markdowns ensure consumers consistently receive the best value while helping retailers manage inventory and reduce shrinkage. This strategy not only makes food more accessible but also fosters customer trust.

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Don’t Blame Shrinkage: Why Poor Digital Strategy Might Be Responsible for Retail Uncertainty

365 Retail

Don’t Blame Shrinkage: Why Poor Digital Strategy Might Be Responsible for Retail Uncertainty While retail is a cyclical industry, it’s important to be honest about transformations, negative and positive, in the industry. Certainly, these elements make an impact. Though researchers have found that in terms of tech, 65.1%

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How to Deliver a Flawless In-Store Customer Experience

Independent Retailer

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.

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Sick of hearing about AI? The key is understanding how to make it work for you

Inside Retail

This enables retailers to make data-driven decisions, improve forecasting accuracy, and enhance customer experiences, while also reducing costs and boosting profits. We all know that omnichannel is a challenge to manage against the product and customer objectives of your brand or business.

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Video is Not Just for Security Cams Anymore

Retail TouchPoints

AI-powered solutions with object and people detection can help retailers reduce shrinkage and improve safe shopping conditions. They can identify key customer-traffic patterns within a brick-and-mortar store to help merchants optimize store layout. The Smart in Smart Video.