Retail Gazette

NOVEMBER 26, 2024

However, Leighton certainly has his work cut out for him this time around, as the struggling supermarket continues to flounder. He told The Guardian that he had committed to spending three to five years with the supermarket chain, acknowledging that “it is going to take us that long to get it right.” as sales fell 5.5%

Supermarket 105

Supermarket Returns Grocer Customer Experience 105

Inside Retail

MAY 2, 2025

The big two supermarkets, Coles and Woolworths, shared their third-quarter results, exceeding expectations, but confirming that the grocery price war is far from over. Woolworths supermarket sales grew by 3.4 per cent while Coles supermarket sales grew by 3.7 per cent over the same quarter.

Supermarket 130

Supermarket Consumer Shopping Customer Experience 130

Retail TouchPoints

MARCH 12, 2025

Kroger has created a new ecommerce business unit designed to align all the teams contributing to the online customer experience. The unit will be led by Yael Cosset, currently the supermarket retailers CIO, in his new position as EVP and Chief Digital Officer.

Finance 179

Finance Supermarket Customer Experience Planning 179

Retail TouchPoints

DECEMBER 18, 2024

This partnership not only shows our dedication to elevating the shopping experience for our guests but also reflects our commitment to supporting our incredible team members. With this integration, were transforming our stores into fast and efficient spaces, said Brian Johnson, COO of The Fresh Market in a statement.

Inventory Management 264

Inventory Management Management Marketing Fulfillment 264

Retail TouchPoints

FEBRUARY 7, 2024

Ahold Delhaize USA will make the DoorDash on-demand grocery delivery marketplace available across its five supermarket banners: Food Lion, Hannaford, Giant Food, The Giant Company and Stop & Shop.

Supermarket 264

Supermarket Shopping Planning Marketing 264

Retail TouchPoints

APRIL 3, 2024

very intentionally draws its design and merchandising inspiration from supermarkets rather than pharmacies. Joyleaf, which opened in late 2023, is organized and merchandised by type of product rather than by brand: all the edibles, for example, are grouped together as a category, as they would be in a supermarket.

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Supermarket Visual Merchandising Planning Store Operations 272

Retail TouchPoints

AUGUST 25, 2020

DoorDash , best known for restaurant deliveries, is expanding further into the supermarket vertical through partnerships with Meijer , Fresh Thyme and Smart & Final , with plans to add Hy-Vee and Gristedes / D’Agostino “in the coming weeks,” wrote Mike Goldblatt, Head of Grocery and Convenience Partnerships at DoorDash in a blog post.

Supermarket 286

Supermarket Fulfillment Location Planning 286

Retail TouchPoints

APRIL 4, 2025

GoodRx has streamlined the online prescription purchase process, launching the experience with employee-owned Midwestern supermarket retailer Hy-Vee. Recent Entry into Ecommerce for GoodRx GoodRx had introduced its ecommerce solution in fall 2024 with a DTC shopping experience for Opill, the first over-the-counter birth control pill.

Payment Services 147

Payment Services Shopping Supermarket Management 147

Inside Retail

NOVEMBER 11, 2024

Shopping is about more than just a transaction, as evidenced by our inaugural global feature on the ‘Most desirable shopping precincts’. Home to Apple’s London Campus, a 2229sqm food hall and a glass chimney lift, Battersea Power Station also has housing and hundreds of shops located in its historic turbine halls.

Specialty Store 130

Specialty Store Customer Experience Shopping Department Stores 130

Inside Retail

OCTOBER 7, 2024

For those in Melbourne, stepping into the LaManna supermarket, in the northern suburb of Essendon Fields, is like taking the world’s shortest flight to Italy. It’s an atmosphere that leaves customers wishing they would forget something on their shopping list so they could justify coming back sooner.

Supermarket 130

Supermarket Shopping Customer Experience Consumer 130

Retail TouchPoints

NOVEMBER 11, 2024

When shopping for essential goods, consumers expect price stability; sudden price changes can feel unpredictable and exploitative. Naturally, this will create more stable price margins that will enable consumers to shop without worrying that prices will increase at the drop of a hat if a particular product happens to be a hot commodity.

Markdowns 162

Markdowns Supermarket Shrinkage Consumer 162

Retail TouchPoints

APRIL 15, 2025

Family-owned supermarket Schnuck Markets has added DoorDash as an on-demand delivery option. The 100+ -store chain also will now accept SNAP/EBT payments on the DoorDash Marketplace, streamlining the shopping process for customers receiving government assistance.

Payment Services 147

Payment Services Supermarket Shopping Marketing 147

Retail TouchPoints

MAY 17, 2024

Lucky for me, my local ShopRite just started offering Instacart ’s Caper Carts , so I had the chance to get some work done while also doing my weekly grocery shopping (talk about multi-tasking). Smart shopping carts are [an easy way for] retailers to dip their toes into [autonomous checkout]. by the end of 2024.

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Checkout Shopping Kiosk Supermarket 289

Retail Gazette

APRIL 10, 2025

Deliveroo handles the delivery logistics, including rider management and order fulfillment, while the retailer maintains control over the customer experience. The service will initially be available to customers shopping through Tescos online platform, where they will be informed that Deliveroo powers the delivery service.

Grocer 116

Grocer Fulfillment Supermarket Checkout 116

Retail TouchPoints

OCTOBER 19, 2020

The method has been a focal point of retailers for many years but it yields a more generalized customer experience, resulting in missed customer engagement opportunities. By adding artificial intelligence (AI) and machine learning (ML), you can diversify your customer experience through 1:1 personalization.

Customer Experience 179

Customer Experience Consumer Location Marketing 179

Retail TouchPoints

DECEMBER 14, 2023

More than 150,000 owners of select GE Appliances can now view seasonal recipes on their oven’s and range’s LCD screen and then seamlessly shop for the ingredients from supermarket giant Kroger. Touchscreens on the appliances will showcase a rotating selection of recipes from Kroger and strategic CPG brands including King Arthur Baking.

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Shopping Supermarket Accounting Consumer 263

Retail TouchPoints

MAY 4, 2022

It’s no secret that in-person shopping is a multi-sensory experience. While most know that it’s important to make a store visually appealing, including proper lighting and designing an interior layout that’s easy to navigate, many often forget the other senses that play a key role in the overall shopping experience — like sound.

Shopping 304

Shopping Finance Supermarket Management 304

Retail TouchPoints

APRIL 25, 2025

A clear example of this occurred when Morrisons , a major UK supermarket chain, suffered a severe IT outage that left customers stranded at checkouts. Customer demands also have evolved significantly , with online shopping, curbside pickup and seamless omnichannel experiences becoming the norm.

Payment Services 147

Payment Services Inventory Management Checkout Store Layout 147

Retail TouchPoints

JULY 5, 2024

Alex Sinclair in the doorway of his specialty British cheese shop in San Francisco, Willow on the Green. I was raised in England and according to my staff, my Scottish accent only appears when I do two functions in the shop — when I take money or I say goodbye,” he said. RTP: So how are you bucking that stereotype with your shop?

Shopping 264

Shopping Supermarket Promotions Wholesale 264

Retail TouchPoints

JUNE 8, 2022

California-based Vallarta Supermarkets is piloting autonomous robots in five locations in Fresno, Kern, Los Angeles and San Bernadino counties to support employees by identifying in-store hazards. The retailer will test inventory management technology in a sixth store.

Inventory Management 285

Inventory Management Supermarket Store Operations Customer Experience 285

Inside Retail

OCTOBER 2, 2023

Supermarket giant, tick. We’ve all encountered those shopping centres that look and feel the same, no matter where you are in the world. Platform is the antithesis of a cookie-cutter shopping centre – indeed, it acts as a platform for independent brands to thrive. Major department store, tick. Global fast-fashion retailer, tick.

Shopping 264

Shopping Outdoor Fast Fashion Fashion 264

Inside Retail

AUGUST 24, 2022

Our customer experience was not as good as we would have liked during the year, which was reflected in our customer advocacy scores, with all businesses down on the prior period with the notable exception of Big W.”. The post Woolworths flags concerns across supply chain, customer experience appeared first on Inside Retail.

Customer Experience 147

Customer Experience Net Profit Supermarket Shipping 147

Retail TouchPoints

SEPTEMBER 16, 2024

The Tally robots from Simbe will roam the aisles of five Price Chopper/Market 32 and five Tops Friendly Markets stores through January 2025, when Northeast Grocery will evaluate the pilot results to determine next steps that could include expanding the robots’ deployment to other supermarkets.

Inventory Management 273

Inventory Management Wholesale Supermarket Customer Experience 273

Inside Retail

AUGUST 6, 2024

In Australia, nearly half of consumers (48 per cent) are now shopping online at least sometimes. While online grocery sales are predicted to keep growing strongly , the majority of grocery shopping still happens in physical stores. They show greater versatility and a higher preference for online shopping than older shoppers.

Supermarket 130

Supermarket Grocer Specialty Retailers Customer Experience 130

Inside Retail

NOVEMBER 19, 2024

It’s the reason your local supermarket is now one giant self-checkout dystopia and why even the idea of browsing feels as old-fashioned as sending a telegram. That’s the time it takes to realise you’ve walked into a chain you swore you’d never shop at again. Add a coffee shop and they might even bring a friend. Ten seconds!

Checkout 130

Checkout Customer Experience Shopping Supermarket 130

Inside Retail

FEBRUARY 23, 2025

As consumer demands evolve and competition intensifies, retailers are increasingly looking to robotic solutions to streamline operations, improve customer experiences, and drive efficiencies across the supply chain. The adoption of customer-facing robots might follow as a natural extension of these back-end applications.

Inventory Management 130

Inventory Management Customer Experience Fulfillment Loss Prevention 130

Retail TouchPoints

APRIL 1, 2025

Filling a grocery cart is perhaps the one retail experience we all share on a regular basis, more than shopping for clothes, tools or any other retail category. Why is marrying up the in-store and online grocery shopping experience the next big thing in grocery? grocers are valued at $8.5 boasting 365 locations.

Grocer 147

Grocer Checkout Point of Sale Advertising 147

Retail Gazette

NOVEMBER 8, 2024

“We have laid solid foundations to drive long term growth, but the unprecedented scale of these changes has absorbed a huge amount of the leadership’s time with a temporary impact on Asda’s customer experience in stores. . ” Click here to sign up to Retail Gazette‘s free daily email newsletter

Supermarket 111

Supermarket Customer Experience Shopping Marketing 111

Retail Gazette

DECEMBER 8, 2024

John Lewis Partnership is expanding its collaboration with Caff Nero by introducing branded cafs to several of its department stores and supermarkets. The retail giant said the cafs aim to offer an enhanced customer experience, providing an opportunity for shoppers to relax with their drink and enjoy a snack or meal.

Department Stores 115

Department Stores Supermarket Customer Experience Location 115

Retail TouchPoints

JANUARY 30, 2023

The new supermarket concept Addie’s , a self-described “drive-up grocer,” has opened its first store in Norwood, Mass., The pickup-only store does not allow in-store shopping; instead, the store serves as an onsite warehouse designed solely for stocking, storing and bagging groceries. fueled by $10.1 of all U.S.

Grocer 312

Grocer Planning Supermarket Inventory Management 312

Inside Retail

MARCH 13, 2024

But beyond ads, few brands use humour across their broader customer experience. The supermarket chain’s brilliant ads combine a quirky German-esque sense of humour with relatable Aussie insights, like my favourite, the never-ending ham. The king of brand comedy – in my opinion – is Aldi.

Customer Experience 130

Customer Experience Advertising Supermarket Planning 130

Inside Retail

AUGUST 8, 2021

An exclusively online supermarket is rolling out across metro Sydney and Melbourne this month to capitalise on the demand for quick and convenient grocery delivery. “SEND is redefining the way an entire generation shops for groceries and daily essentials, making it possible to get the things you need delivered in under 15 minutes.

Supermarket 130

Supermarket Fulfillment Wholesale Shopping 130

Inside Retail

DECEMBER 18, 2023

Today, the industry is buzzing with replatforming of websites, installation of customer data platforms and leveraging of customer experience data into multichannel behavioural insights. We should all be able to enhance our customer experience (CX) and better manage our customer relationships (CRM).

Supermarket 147

Supermarket Boutique Customer Experience Checkout 147

Retail TouchPoints

JULY 17, 2024

Automating manual processes can increase productivity, reduce costs and improve the customer experience. Digital Transformation Brings Cybersecurity Risks The retail sector has long been an attractive target for cyberattacks, as operators hold a significant amount of sensitive customer data. What’s the Solution?

Payment Services 264

Payment Services Customer Experience Consumer Supermarket 264

Inside Retail

JUNE 13, 2024

In a supermarket in southern China, live fish swim around in a glass tank bearing a QR code for customers to scan for information about where the fish is from and details of provenance and sustainability in its farming or capture. Spurrell and Xu spoke about the evolution of grocery shopping behaviour in China.

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ATS Supermarket Promotions Checkout 260

Retail TouchPoints

MARCH 25, 2025

The 570 -store Midwestern supermarket retailer Hy-Vee will expand its partnership with Instacart by adopting the platforms Carrot Ads solution. This will also simultaneously improve the customer shopping experience through ad tech capabilities that drive ad personalization and make product discovery easier.

Advertising 147

Advertising Fulfillment Grocer Finance 147

Retail TouchPoints

JUNE 17, 2024

Clorox and Publicis Media are the first two participants in the YouTube pilot program, which extends Instacart’s broader retail media collaboration with Google Shopping. “By Today’s announcement marks an important next step to make grocery shopping effortless by helping consumers more easily go from discovery to purchase.”

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Advertising Supermarket Shopping Consumer 277