Retail TouchPoints

NOVEMBER 22, 2024

Employee satisfaction plays a central role in store operations. After all, when employees are happy and engaged, they create more productive and profitable store environments. retail and dining foot traffic has been trending up — and this is likely to continue through the holiday shopping season.

Management 278

Management Merchant Services Employee Engagement Store Operations 278

Retail TouchPoints

JANUARY 14, 2025

Our mission is to create the most enjoyable experience possible for those shopping with us and those working for us, said Brandon Hauff, VP of IT at Buckle in a statement. Our investment in Aptos ONE supports that mission, bringing to life an experience that is relevant, informed and frictionless.

Apparel 278

Apparel Store Operations Accessories Shopping 278

Retail TouchPoints

JANUARY 13, 2025

In many ways, this show was a big coming out for the company, which also unveiled the NVIDIA AI Blueprint for retail shopping assistants , a generative AI reference workflow designed to help developers create AI-powered digital assistants that work with and support human workers online and in stores.

Customer Experience 290

Customer Experience Marketing Fulfillment Store Operations 290

Retail TouchPoints

JANUARY 13, 2022

Collective Cannabis has partnered with AI and robotics startup Wings to utilize the solution provider’s EXO Delivery System to streamline logistics and deliver an enhanced customer experience. Collective Cannabis is focused on reducing congestion and minimizing waiting times at its store in Littleton, Mass.,

Customer Experience 304

Customer Experience Shopping Store Operations ATS 304

Retail TouchPoints

OCTOBER 18, 2022

Rethinking how they move and flow will improve all qualities of a store experience without intruding on anyone’s privacy. Questions every retailer should be considering include: How long are customers dwelling in a certain spot? What are they shopping for in each department? What are they doing in-store?

Customer Experience 311

Customer Experience Location Apparel Shopping 311

Retail TouchPoints

NOVEMBER 13, 2024

A strategically designed stadium-adjacent shopping and lifestyle district can activate the space and move the venue from a fortress to a living room, both on event days and non-event days. But designing a successful retail experience doesn’t simply involve placing stores and restaurants next to the stadium.

Department Stores 262

Department Stores Customer Experience Shopping Consumer 262

Retail TouchPoints

JULY 18, 2024

Ideally, these apps also should contribute to a better in-store shopper experience. Understaffing contributes to theft and shrinkage in general, but it also creates an increasingly impersonal feeling for offline shopping ,” said Nick Kramer, Leader of Applied Solutions at SSA & Co. in an interview with Retail TouchPoints.

Customer Experience 278

Customer Experience Kiosk Shrinkage Shipping 278

Retail TouchPoints

JANUARY 23, 2025

store closures totaled 7,325 , the highest number since 2020, when Coresight tracked almost 10,000 closures. When set against store openings, 2024 saw a net loss of 1,355 stores. We have seen Shein and Temu capture market share as consumers choose to shop online to save time, money and avoid frustration, Weinswig added.

Customer Experience 279

Customer Experience Consumer Shopping Planning 279

Retail TouchPoints

FEBRUARY 5, 2025

Similarly, creating a meaningful customer experience begins with a map a tool to visualize the entire journey, from initial awareness to post-purchase interactions. Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase.

Customer Experience 270

Customer Experience Promotions Checkout Planning 270

Retail TouchPoints

OCTOBER 30, 2024

Customers want personal, seamless, no-contact experiences, and each additional endpoint helps provide what today’s customers expect. Tablets and mobile devices put customer data at employees’ fingertips, allowing them to provide a personal shopping experience while reducing wait times.

Payment Services 269

Payment Services Kiosk Customer Experience Management 269

Retail TouchPoints

NOVEMBER 27, 2024

According to a study by UC Today , 90% of consumers expect to have an omnichannel retail experience when we shop. That’s to say they want their retail brands of choice to present them with a seamless journey that looks and feels the same, whether their purchasing mission is in-store, online or a combination of both.

Consumer 277

Consumer Marketing Promotions Customer Experience 277

Retail TouchPoints

JANUARY 22, 2025

Our stores are core to The Home Depots business, and expanding our ecommerce capabilities is a key part of our efforts to deliver a seamless, interconnected shopping experience, said Jordan Broggi, EVP of Customer Experience and President of Online at The Home Depot in a statement.

Customer Experience 268

Customer Experience Shopping Consumer ATS 268

Retail TouchPoints

OCTOBER 23, 2024

In the world of retail, staying ahead means embracing innovations that transform shopping and commerce into an experience that’s faster, smarter and more satisfying for customers. Retailers that have adopted RFID often report increases in retail in-store efficiency while seeing decreases in labor costs.

Consumer 275

Consumer Payment Services Inventory Management Checkout 275

Retail TouchPoints

FEBRUARY 4, 2025

At the same time, consumer expectations for personalized, omnichannel shopping experiences continue to rise. Conversational search interfaces, which mimic natural human interaction, will make it easier for customers to find exactly what they are looking for, as well as make recommendations for additional products.

Kiosk 302

Kiosk Grocer Consumer Marketing 302

Retail TouchPoints

APRIL 4, 2025

This move followed the December 2024 partnership of RedMedia with in-store retail media solution Grocery TV. Recent Entry into Ecommerce for GoodRx GoodRx had introduced its ecommerce solution in fall 2024 with a DTC shopping experience for Opill, the first over-the-counter birth control pill.

Payment Services 147

Payment Services Shopping Supermarket Management 147

Retail TouchPoints

OCTOBER 11, 2024

This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. That includes curbside pickup for online orders, checking for stock to optimize shopping trips and more.

Advertising 295

Advertising Drop-Shipping Checkout Supermarket 295

Retail TouchPoints

OCTOBER 27, 2024

They’ve been shaped/scarred by not one but two global economic traumas — the Great Recession of 2008-2009 and the COVID pandemic — and they’ve grown up with social media playing an increasingly large (and loud) role in shaping culture, including how these consumers shop, research and purchase products and services.

Payment Services 321

Payment Services Consumer Jewelry Marketing 321

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Shopping 312

Shopping Checkout Kiosk Consumer 312

Retail TouchPoints

SEPTEMBER 13, 2024

Walmart will roll out Caroline’s Carts — shopping caddies designed to help those caring for people with disabilities or limited mobility — in stores across the country by early 2025. Walmart is among the retailers making efforts to improve the customer experience for people with disabilities.

Store Operations 279

Store Operations Customer Experience Shopping Marketing 279

Retail TouchPoints

JANUARY 17, 2025

Thats where our expertise lies not with the business traveler, not duty-free airport shops, said Shaw. She is SVP at the 65- year-old company, which supports and operates shipboard retail stores on nearly 100 ships operated by 15 cruise lines. RTP: How will Starboard be supporting these resort retail shops?

Shipping 278

Shipping Boutique Jewelry Apparel 278

Retail TouchPoints

APRIL 6, 2022

Shopping center owners and operators have faced rapid shifts in the retail landscape over the last few years due, in part, to an increase in online shopping and the buy online, pick up in-store response to the COVID-19 pandemic. Leveraging Data for Stronger Lease Negotiations.

Shopping 323

Shopping Promotions Kiosk Location 323

Retail TouchPoints

FEBRUARY 6, 2024

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.

Location 272

Location Shopping Fast Fashion Checkout 272

Retail TouchPoints

NOVEMBER 13, 2024

Fewer false alarms: Don’t waste resources or disrupt store operations unless the threat is real. Enhanced customer experience: A streamlined communication system means security can respond swiftly to incidents without drawing too much attention. That creates a positive shopping environment where customers feel safe.

Loss Prevention 147

Loss Prevention Store Operations Accounting Customer Experience 147

Retail TouchPoints

SEPTEMBER 12, 2022

all of whom are retail and design veterans with 20+ years of furniture industry experience. But it was the stress Barbora Samieian felt while shopping for furniture after the birth of her first child that made her think there was an opportunity to completely rethink furniture design and merchandising.

Shopping 278

Shopping Customer Experience Shipping Consumer 278

Retail TouchPoints

DECEMBER 4, 2024

“I think the thing they’re going to gain the most from our partnership is this demonstration to the world that Walmart and Aira really do think about the customers they serve,” said Everette Bacon, Chief of Blindness Initiatives at Aira, who is blind himself. Walmart has taken several steps to make its stores and website more accessible.

Shopping 279

Shopping Store Operations Customer Experience ATS 279

Retail TouchPoints

DECEMBER 22, 2023

Engaging with shoppers in real time as they leisurely walk through your store is essential for creating lasting connections that go beyond checkout — and keep them coming back for more. When an item is out of stock, for example, endless aisles let in-store shoppers use online channels to order those items to be shipped to them directly.

Shopping 299

Shopping Checkout Consumer Visual Merchandising 299

Retail TouchPoints

NOVEMBER 14, 2023

Natura &Co will sell The Body Shop to Aurelius for £207 million ( $257.8 Aurelius has retail experience through investments in Footasylum , a UK-based fashion streetwear retailer, and global catering group LSG Sky Chefs. stores in April 2022. million ) in a transaction expected to close by Dec.

Shopping 258

Shopping Customer Experience Fashion Store Operations 258

Retail TouchPoints

FEBRUARY 20, 2025

Ulta Beauty has partnered with retail connectivity solution Lucky to make DTC beauty brands in-store inventory available to shoppers in real time, allowing customers to choose same-day pickup or delivery of makeup, skincare, haircare and fragrance products from Ulta Beautys 1,400+ stores when ordering directly on the brands websites.

Consumer 272

Consumer Shopping Marketing Store Operations 272

Inside Retail

NOVEMBER 5, 2024

Robots are increasingly finding their place in the sector, offering substantial improvements in both operational efficiency and customer experience. Robots are most effective when they handle time-consuming, mechanical tasks, freeing human workers to engage with customers and focus on higher-level responsibilities.

Customer Experience 130

Customer Experience Visual Merchandising Store Operations Fulfillment 130

Retail TouchPoints

NOVEMBER 11, 2024

Most recently, when fashion and accessories retailer Primark unveiled its 450 th store worldwide at the Florida Mall in Orlando, it announced it would have an entire floor dedicated to its growing partnership with Disney — a new kind of experience for the blossoming retailer, although certainly not the last. Our strategy in the U.S.

Accessories 289

Accessories Fashion Apparel Consumer 289

Retail TouchPoints

NOVEMBER 26, 2024

We are committed to providing consumers with unparalleled comfort, and in this new store, that includes offering comfortable, inspiring shopping experiences that are tailored to their unique lifestyle preferences,” said Rebecca Reeder, President of Retail La-Z-Boy Furniture Galleries in a statement.

Consumer 277

Consumer Shopping Visual Merchandising Store Operations 277

Retail TouchPoints

FEBRUARY 6, 2025

The ability to flexibly add drivers can be critical even for flower shops that employ year-round drivers and have dedicated delivery vehicles, because they sometimes need to turn down orders during these peak periods due to limited vehicle capacity.

Management 269

Management Merchant Services Fulfillment Shopping 269

Retail TouchPoints

MAY 4, 2022

It’s no secret that in-person shopping is a multi-sensory experience. While most know that it’s important to make a store visually appealing, including proper lighting and designing an interior layout that’s easy to navigate, many often forget the other senses that play a key role in the overall shopping experience — like sound.

Shopping 304

Shopping Finance Supermarket Management 304

Retail TouchPoints

NOVEMBER 20, 2024

Petco has introduced a new “Welcome to the family” program, available at stores beginning Nov. The free booklets, for both dogs and cats, include practical guidance and shopping checklists created by the retailer’s veterinary, training and grooming teams, plus exclusive pet services and savings on Petco-owned brands.

Location 272

Location Planning Management Shopping 272

Retail TouchPoints

JUNE 8, 2022

The 53-store regional supermarket chain hopes to relieve workers of these tedious tasks, allowing them to focus on customer service while also collecting valuable consumer data to improve its customer experience and operations.

Inventory Management 285

Inventory Management Supermarket Store Operations Customer Experience 285

Retail TouchPoints

NOVEMBER 29, 2022

CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023. The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process.

Fulfillment 302

Fulfillment Markdowns Store Operations Customer Experience 302

Retail TouchPoints

DECEMBER 18, 2024

With this integration, were transforming our stores into fast and efficient spaces, said Brian Johnson, COO of The Fresh Market in a statement. This partnership not only shows our dedication to elevating the shopping experience for our guests but also reflects our commitment to supporting our incredible team members.

Inventory Management 264

Inventory Management Management Marketing Fulfillment 264