Retail TouchPoints

JULY 24, 2023

It’s no secret that social commerce — that is, retail interactions that begin (and sometimes also end) on social media platforms — is big business. UK, France, Germany, India, Mexico and United Arab Emirates, and found that not only is Gen Next interested in social commerce, but most of them already are engaging in it.

Social Commerce 217

Social Commerce Payment Services Consumer Shopping 217

Retail TouchPoints

APRIL 22, 2024

In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to point B (the company’s answer). Welcome to the future of retail, where the checkout lines are virtual, the service is personal and the experience is anything but linear.

Customer Experience 281

Customer Experience Telecommunications Checkout Marketing 281

Retail TouchPoints

JUNE 10, 2022

Recognizing the similarities with earlier adoption patterns for tech like smartphones and social commerce can help retailers design their initial metaverse offerings. These eager users are going to be the trendsetters that set expectations for wider acceptance of metaverse commerce.

Social Commerce 247

Social Commerce Advertising Consumer Customer Experience 247

Retail TouchPoints

MARCH 5, 2021

To truly transform customer experience to meet the desires of consumers in this new digital economy, they must realize the full potential of two-way conversations. Customers are primed and ready for much more utility, functionality and conversation on mobile, even as retailers aren’t yet ready to deliver it.

Customer Experience 272

Customer Experience Social Commerce Consumer Marketing 272

Retail TouchPoints

MARCH 30, 2022

Without foot traffic, social platforms saw brands offer delivery (with and without third-party delivery vendors), livestream shopping experiences and more ways to pay online. Brands quickly realized their sites and user experiences needed upgrades to address friction within the customer journey.

Social Commerce 280

Social Commerce Payment Services Checkout Shopping 280

Retail TouchPoints

JULY 19, 2022

But following a series of major strategic moves, the role Pinterest hopes to play in the burgeoning realm of social commerce is crystal clear. Julie Bornstein, Founder of The YES and now Chief Shopping Officer, Pinterest. What can [the web] do that a retail store can’t do that makes shopping better?

Shopping 240

Shopping Social Commerce Merchant Services Fashion 240

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Shopping 307

Shopping Checkout Kiosk Consumer 307

Retail Focus

APRIL 24, 2023

The 11 th year of the CX Retail Exchange , 11-12 July 2023, will invite senior customer experience leaders in retail to the Hilton, Syon Park, to explore the biggest challenges and solutions in the industry. 5 stars!” To secure your place at the CX Retail Exchange 2023, request an invitation or visit our site.

Customer Experience 162

Customer Experience Social Commerce Checkout Returns 162

Retail TouchPoints

NOVEMBER 18, 2020

The coronavirus pandemic has pulled retailers in a number of different directions as they react to shifting shopping trends and new expectations generated by the explosion in ecommerce shoppers. However, this creates a new challenge in maintaining an optimal customer experience, particularly in touch-sensitive retailing segments like grocery.

Customer Experience 202

Customer Experience Kiosk Clienteling Fulfillment 202

Retail TouchPoints

APRIL 21, 2022

Social Commerce Strategies Consumers are embracing shopping as a social activity, whether it literally occurs on a social platform or reflects their membership in a community of like-minded individuals. Taking a Hyper-Local Approach to Customer Experience. Want to Excel at Marketplaces?

Retail Trends 251

Retail Trends Social Commerce ATS Consumer 251

Retail TouchPoints

APRIL 25, 2022

International returns service ZigZag Global examined UK consumer shopping behaviors during the 2021 holiday season and found that one-third of consumers now purchase multiple items with the intention of returning at least one, and 59% will boycott a retailer permanently after a poor returns experience.

Returns 248

Returns Shopping Promotions Social Commerce 248

Inside Retail

APRIL 26, 2024

Increasing customer retention rates by as little as 5 per cent can result in 25-95 per cent more profit for your business. You can increase customer retention by creating loyalty programs, improving the customer experience, offering personalised services or promotions, or simply focusing on improving product range or quality.

Customer Retention 277

Customer Retention Fulfillment Social Commerce Supply Chain Management 277

Retail TouchPoints

SEPTEMBER 14, 2022

Unfortunately that ancient (1989) bit of cinematic wisdom hasn’t exactly held true in the modern field of social media, where platforms including TikTok , Facebook and Instagram are increasingly pulling back on social commerce initiatives that have failed to attract enough of the right players. is livestream shopping.

Social Commerce 244

Social Commerce Shopping Advertising Consumer 244

Retail TouchPoints

FEBRUARY 9, 2024

Discount shopping app Shein has announced plans to open a Seattle-area office as it continues to expand its U.S. fulfilment and logistics, furthering the company’s ongoing effort to localize fulfillment and support speedier delivery times for American customers. “The footprint and moves forward with its U.S.

Fulfillment 217

Fulfillment Social Commerce Apparel Customer Experience 217

Retail TouchPoints

SEPTEMBER 16, 2021

Walmart has teamed up with media company Meredith for a cross-platform partnership designed to help customers plan and prepare meals faster and more easily through AI-powered meal planning, shoppable recipes, visual search, chatbots and more.

Social Commerce 228

Social Commerce Shopping Planning Consumer 228

Retail TouchPoints

NOVEMBER 30, 2021

There are two primary areas of marketing innovation underway: shopping rewards and social commerce. Shopping Rewards Drive Sales Conversion and Increase Order Value. Next-gen loyalty programs offer cashback rewards for shopping. when the customer is actually shopping a given store).

Social Commerce 206

Social Commerce Marketing Advertising Shopping 206

Retail TouchPoints

FEBRUARY 23, 2022

No matter how fast the modern payment ecosystem is developing, the pursuit of the best customer experience isn’t going anywhere. To answer customers’ demands, business leaders must find the balance between adapting services to consumers’ digitally-driven shopping behaviors and staying true to the company’s strategy.

Payment Services 304

Payment Services Checkout Telecommunications Social Commerce 304

Retail TouchPoints

NOVEMBER 12, 2024

Pinterest has unveiled its most extensive holiday shopping experience yet this year, with more than 1,000 shoppable gift guides from celebrities, brands and publishers as well as a range of new shopping tools.

Shopping 239

Shopping Advertising Shipping Promotions 239

Retail TouchPoints

OCTOBER 3, 2024

Social commerce and resale company Poshmark has rolled out a new fee structure designed to help sellers maximize their earnings. The initial 20% seller fee will be replaced with a 5.99% fee, along with an additional $1 , $2 or $3 fixed fee, depending on the total order amount.

Social Commerce 197

Social Commerce Fashion Consumer Shopping 197

Retail TouchPoints

DECEMBER 7, 2021

Direct-to-consumer (DTC) brands have a unique advantage in that they own the entire customer experience — and perhaps most important, all the data that is generated along with it. This value proposition should go beyond the product itself and include everything from branded content to the shopping experience to community engagement.

Social Commerce 196

Social Commerce Consumer Marketing Advertising 196

Retail TouchPoints

OCTOBER 19, 2022

The buy now, pay later (BNPL) firm has launched a series of new products under the Klarna Spotlight banner, all aimed at strengthening the company’s position as “a true shopping utility for consumers and a growth partner for retailers.” Shoppable Video. All products featured can be purchased directly from the videos. Creator Platform.

Merchant Services 253

Merchant Services Shopping Drop-Shipping Consumer 253

Retail TouchPoints

JUNE 22, 2022

Some of the biggest changes include new capabilities and integrations with Twitter that will enable additional social commerce options; Google , which will help retailers connect with shoppers near their brick-and-mortar locations; and iOS , which will let retailers use iPhones to accept contactless payments.

Merchant Services 247

Merchant Services Payment Services Social Commerce Shopping 247

Inside Retail

NOVEMBER 29, 2023

At a time when consumers are conscious of spending, especially in the lead-up to the holiday period, offering more value through tailored customer experiences for free is key to getting consumers to purchase through certain retail channels. App update Mys Tyler’s AI stylist is now live, with phase two set to launch in early 2024.

Customer Experience 130

Customer Experience Fashion Returns Shipping 130

Retail TouchPoints

AUGUST 10, 2021

Two members of the design:retail 40 Under 40 class of 2021, Macy’s Prabhjot Singh and Under Armour ’s Christiana DiMattesa, will participate in the Retail Rockstars Setting the Future of In-Store Experience session. Additionally, retailX isn’t shying away from tough subjects, with sessions like Addressing the Shopping Center Identity Crisis.

Social Commerce 261

Social Commerce Fulfillment Consumer Marketing 261

365 Retail

MARCH 5, 2024

Social commerce – purchases made directly on social networks – may seem anecdotal to some, but it’s taking off and is expected to grow three times faster than traditional e-commerce, reaching $1.2 trillion by 2025. Fourteen years later, however, 7 out of 10 do so, according to a study by Klarna.

Social Commerce 68

Social Commerce Shipping Accounting Point of Sale 68

Inside Retail

NOVEMBER 28, 2022

This year, over 102 million people will buy via social platforms in the US alone and by 2025, global sales via social commerce will exceed US$1.2 Among consumers – and not just Millennials – social commerce is gaining significant traction, growing three times as fast as overall e-commerce.

Social Commerce 130

Social Commerce Merchant Services Payment Services Fulfillment 130

Retail TouchPoints

JULY 22, 2022

Fifteen years and two acquisitions later, the landscape of shopping-focused search engines has gotten crowded, with a host of new start-ups and major tech players like Google and Pinterest all looking to get in on the action. I’d say we’re more of a social commerce platform than a marketplace.

Fashion 280

Fashion Social Commerce Shopping Advertising 280

Retail TouchPoints

AUGUST 6, 2024

ecommerce market with TikTok Shops, delivering the most complete social commerce experience to date. By understanding how these brands approach targeted advertising and sales tactics, legacy ecommerce retailers can modify their own strategies to achieve a higher level of customer engagement.

Advertising 237

Advertising Fast Fashion Social Commerce Marketing 237

Retail TouchPoints

SEPTEMBER 29, 2022

1 use case for AR with both consumers and brands seeing a range of benefits in the form of accuracy, loyalty and inclusivity; and AR will play a central role in Snap’s plans to create new, more meaningful shopping experiences for consumers. Leveraging AR as a Commerce Enabler. Evolving From Fun to Function.

Social Commerce 223

Social Commerce Consumer Shopping Returns 223

Retail TouchPoints

AUGUST 9, 2022

Consumers are more than willing to shop globally; they just want to ensure that what they saw online is going to show up at their door,” she said. For example, social commerce is a “big thing” in China, Ahluwalia noted. Gill noted that making reverse logistics seamless for the customer is key.

Social Commerce 258

Social Commerce Returns Consumer Marketing 258

Retail TouchPoints

OCTOBER 21, 2023

We’re educating them about the value of shifting perceptions on brand favorability and loyalty, and this medium is leading to [positive] brand preference and intent to shop , according to studies we’ve done.” “As we explain things to our leadership, driving revenue is not always the goal,” said Breton.

Social Commerce 246

Social Commerce Fulfillment Advertising Shopping 246

Retail TouchPoints

SEPTEMBER 18, 2023

With respect to optimizing employee efficiencies, generative AI could be used by store associates on handheld devices to think up product recommendations when advising customers, and AI will hopefully be deployed in order to achieve the most ideal sales floor schedules. Shopping should be rewardingly seamless for everyone involved.

Social Commerce 270

Social Commerce Consumer Checkout Point of Sale 270

Retail TouchPoints

AUGUST 14, 2020

Panelists shared insights from the Salesforce Shopping Index , which collected responses from more than one billion consumers worldwide, and the annual Sixth Edition: State of Marketing Report , which was released this May. Given the proliferation of shopping platforms, retail marketers are striving to make the checkout experience easy. “We’re

Consumer 243

Consumer Marketing Checkout Customer Experience 243

Retail TouchPoints

JANUARY 11, 2023

Now, foot traffic is still relevant, but brands also have to worry about growing their social presence, having social shops to make purchasing quick and easy, livestream shopping, oh and making sure this all connects back to their website/online store and that they are collecting data to improve future customer experiences.

Fulfillment 252

Fulfillment Social Commerce Management Shopping 252

Retail TouchPoints

FEBRUARY 1, 2022

Most recently, the retailer announced plans to set up shop-in-shops at Lowe’s stores, with plans to expand to a total of 15 locations by March 2022. Petco has been busy differentiating itself in the highly competitive (and lucrative) pet care sector.

Social Commerce 210

Social Commerce Planning Shopping Location 210

Retail TouchPoints

JANUARY 13, 2021

That rush is what made malls the epicenter of American shopping for decades. It’s called discovery shopping, and it’s driving the most exciting developments in ecommerce. Most online shopping is aimed at customers who already know what they want. Discovery shopping’s power is evidenced by stores like T.J.

Shopping 184

Shopping Outdoor Marketing Returns 184

Retail TouchPoints

JANUARY 19, 2023

A combination of video stream, entertainment and real-time group chat, livestream shopping is a part of the much broader social commerce industry, which is currently $492 billion in size and expected to grow 3X as fast as traditional ecommerce, according to Jill Standish, Global Lead for Accenture’s Retail Industry Practice.

Social Commerce 254

Social Commerce Consumer Marketing Shopping 254