Retail TouchPoints

FEBRUARY 23, 2021

With the growth of buy online, pick up in-store and expedited shipping options, consumers experienced firsthand the ease of digital shopping versus going to the store to make a purchase. This, coupled with the rise of social commerce, has indicated major potential for retailers to adopt social advertising into their marketing mix.

Advertising 297

Advertising Social Commerce Consumer Marketing 297

Retail TouchPoints

OCTOBER 10, 2023

A tremendous amount of mobile traffic and transactions are lost to broken mobile experiences — likely more today than ever before. That’s due to the growing complexity of how traffic gets routed to mobile apps, whether that’s via social commerce, affiliate links, influencer content, CRM marketing or some other means.

Payment Services 264

Payment Services Social Commerce Accounting Customer Experience 264

Retail TouchPoints

FEBRUARY 12, 2024

And in today’s day and age, shopping online has never been easier — with targeted ads, free shipping, free returns, stores built into Instagram or TikTok, logins saved on your browser and payment information saved on your devices. Shopping is one of life’s simple pleasures.

Shipping 282

Shipping Clienteling Returns Shopping 282

Retail TouchPoints

DECEMBER 11, 2024

Loyalty Programs Its not uncommon for brands to roll out loyalty programs to frequent customers, offering exclusive early access to sales, rewards for purchases or deals on shipping.

Point of Sale 242

Point of Sale Returns Checkout Shipping 242

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Checkout 262

Checkout Shipping Customer Experience Point of Sale 262

Retail TouchPoints

APRIL 18, 2023

After years of degrading consumer trust in platforms, brands and the influencers they hire, Agha’s premise is that his TikTok-esque social commerce platform — which features product reviews only from real, authenticated shoppers — will power the next wave of ecommerce discovery and online community.

Marketing 278

Marketing Payment Services Beauty and Health Fulfillment 278

Inside Retail

JULY 24, 2024

Elevating the customer experience, going global and tapping into marketplaces were the common threads connecting the keynotes on day one of Online Retailer, Australia’s largest e-commerce conference and expo in Sydney. So absolutely tracking and confirmation emails need to be in foreign languages,” Li said. “We

Customer Experience 264

Customer Experience Checkout Marketing Shipping 264

Retail TouchPoints

APRIL 25, 2022

Return options available at any time of the day or night, such as through locker services, are more eco-friendly than forcing shoppers to return to a store location or use additional packaging for shipping. “24/7 24/7 returns options were also popular during Christmas,” said Taylor. We even saw returns processed at 4 a.m.

Returns 289

Returns Shopping Promotions Social Commerce 289

Retail TouchPoints

OCTOBER 6, 2022

Retailers can use doorbusters and exclusive in-store sales to drive people to stores and, most of all, inspire a last-minute surge after ecommerce shipping deadlines pass in mid-December. For example, JOANN achieved a 7X ROI by using Radar to surface a free shipping coupon for in-store app users.

Merchant Services 287

Merchant Services Payment Services Promotions Location 287

Retail TouchPoints

NOVEMBER 12, 2024

These include the ability for retailers to showcase promotions like free shipping, sitewide sales and buy one, get one offers , as well as the Deal ad module, whichmakes ads with special offers more visible to users via a carousel format.

Shopping 264

Shopping Shipping Advertising Promotions 264

Retail TouchPoints

AUGUST 15, 2023

Alongside that, because we’re a relatively high-value product that ships quickly, we were targeted by a fraud ring and ran the risk of not being able to process through that [challenge]. We’re able to utilize our customer service agents to help customers versus walking them through the transaction process.”

Checkout 237

Checkout Merchant Services Payment Services Customer Experience 237

Retail TouchPoints

NOVEMBER 12, 2021

Oftentimes I don’t think consumers realize they can get something faster by just swinging by a local store than getting it shipped to them. RTP: Where do you see social commerce fitting into the mix for local retailers in the coming years?

Merchant Services 264

Merchant Services Shipping Fulfillment Social Commerce 264

Inside Retail

MAY 1, 2022

In fact, 60 per cent of 18-25-year-olds have discovered and purchased products on social media sites. To stand out, features like shoppable media and social commerce make the path to purchase easier, no matter where a consumer discovers a product. Consideration phase.

Consumer 147

Consumer Checkout Social Commerce Shipping 147

Hyken

MAY 28, 2021

But now, shopping is a constant experience. So what can retailers do to make sure the customer experience in eCommerce is positive and engaging for customers? What can they do to win loyal customers in this effortless economy?? . Create seamless customer journeys? . Commerce is ‘an always-on’ experience.

Customer Experience 80

Customer Experience Checkout Returns Social Commerce 80

Retail TouchPoints

OCTOBER 19, 2022

Results include both new and pre-owned options, and customers can filter their search across stores by color, size, features, customer ratings, store availability and shipping options. Touted as an upgrade over conventional search engines, the new search tool is available on the Klarna App and on Klarna.com.

Merchant Services 290

Merchant Services Shopping Drop-Shipping Consumer 290

Retail TouchPoints

AUGUST 31, 2022

New consumer behaviors that stemmed from the pandemic — particularly omnichannel shopping, curbside and ship-to-home ecommerce sales — are proving to be real and durable even as COVID restrictions have eased. One of the key areas to watch this holiday season is consumer behavior.

Consumer 289

Consumer Sporting Goods Checkout Shipping 289

Retail TouchPoints

NOVEMBER 9, 2022

Retailers still need to take a mobile-first approach to building their app, but they can greatly enhance its options and convenience by thinking about where omnichannel can be brought in to improve the customer experience. Well, we know that shipping is still an issue like it was last year. How is that an advantage?

Fast Fashion 276

Fast Fashion Fashion Shipping Marketing 276

Inside Retail

JULY 18, 2022

The report shows that investment into resolving these issues results in better customer experiences and higher sales volume. For each of these experiences, it identifies specific situational problems that customers face and asks how smart retailers can apply fixes to smooth out the weaker elements of their offering.

Checkout 130

Checkout Shipping Social Commerce Consumer 130

Retail TouchPoints

DECEMBER 21, 2023

Tailor checkout experiences in the same way as the rest of the ecommerce journey. Retailers have countless data points around shoppers’ unique buying habits, their purchase and browsing history, and their preferred payment and shipping methods. They just have to put it into action at checkout.

Checkout 278

Checkout Payment Services Kiosk Shipping 278

Retail TouchPoints

MAY 9, 2023

As its reach and impact in the fashion industry continues to grow, SHEIN is focused on righting the brand ship and zeroing in on its manufacturing and product development processes.

Fulfillment 278

Fulfillment Fashion Apparel Fast Fashion 278

Retail TouchPoints

JANUARY 15, 2021

A low conversion rate means you probably need to go back to your product and cart pages and adjust the copy, user experience, pricing or finance options so people feel more compelled to click “buy.”. Total costs (marketing, packaging, shipping, fulfillment, storage, etc.) / # of orders = cost per order. are factored in.

Payment Services 164

Payment Services Promotions Shipping Planning 164

Retail TouchPoints

DECEMBER 11, 2023

Because the color won by a pretty significant margin, the team was able to move the product into production earlier and ship items within one month (the typical timeline is six to nine months ). Even if it’s a close vote, we can still do a lot to predict variants that are ultimately going to be produced. ”

Accounting 278

Accounting Consumer Planning Marketing 278

Retail TouchPoints

NOVEMBER 15, 2024

In order to compete, Amazon has had to swim against the tide of the consumer experience it pioneered. Yes, Haul prices are shockingly cheap (topping off at $20 , with most items priced at $10 or less), but the trade-off is long shipping times and spending minimums for free shipping (no Prime free delivery here folks).

Shipping 173

Shipping Consumer Checkout Retail Marketing 173

Retail TouchPoints

FEBRUARY 9, 2022

And as they become more important structures versus things just made out of shipping crates, they’re creating another layer of the city that hadn’t existed before. From just being operated by restaurants they’re expanding to having retail, bike parking and play spaces.

Visual Merchandising 264

Visual Merchandising Location Shipping Shopping 264

Retail TouchPoints

AUGUST 18, 2023

A panel at the June 2023 Retail Innovation Conference & Expo provided answers and insights in the session titled Gen Z and Gen Alpha: Creating Impactful Brands for the Next Wave of Consumers.

Returns 246

Returns Consumer Checkout Apparel 246

Retail TouchPoints

MAY 28, 2024

Similar to what Google has done for local businesses in Search and Maps, these brand profiles will feature brand imagery and videos as well as information “that we know shoppers are looking for,” said Harrell, such as shipping and returns policies , current deals and promotions and product reviews.

Merchant Services 264

Merchant Services Advertising Consumer Marketing 264

Retail TouchPoints

MARCH 9, 2023

If she’s in a store and they don’t have her size, she can order it right there and have it shipped to her, or to her store. This is the piece that gets me excited, because our customer lives on social media ,” said Hawkins. “We We just did an event with 100 influencers at our Hollywood store.

Checkout 279

Checkout Marketing Fashion Shipping 279

Inside Retail

MAY 7, 2023

Eighty-three per cent of them already shop online today, and customer experience matters a lot to them. Some solutions include crowdsourcing delivery and quick-commerce services to facilitate fulfilment and reduce shipping costs while offering consumers greater flexibility,” he opined.

Social Commerce 130

Social Commerce Consumer Fulfillment Shipping 130

Retail TouchPoints

JULY 14, 2020

To adjust for this volume, we have changed some fulfillment, shipping and customer service capabilities. While we don’t know what the long-term outcome of the crisis is ultimately going to be, we wanted to make our shopping experience as easy as possible. Riley: We have seen a massive increase in online sales, up 5X.

Checkout 205

Checkout Fulfillment Shipping Payment Services 205

Retail TouchPoints

MAY 18, 2021

They could be dark stores serving as micro-fulfillment centers, cutting down on shipping and delivery costs. There’s absolutely still a place for in-person shopping, although a lot of retail companies are looking at their real estate; if they’re doing more ecommerce, they will want to leverage these assets differently.

Fulfillment 239

Fulfillment Consumer Returns Shipping 239

Retail TouchPoints

NOVEMBER 17, 2023

To ease the stress of getting a last-minute party dress or seasonal outfit, Stitch Fix is also introducing “SOS Holiday Party Fixes” with expedited shipping. And if phone calls aren’t their thing, shoppers also can send Stitch Fix direct messages through Instagram to receive personalized styling advice and complimentary “Fixes.”

Shipping 147

Shipping Fashion Consumer Social Commerce 147

365 Retail

MARCH 13, 2023

Simply put, omnichannel commerce is a strategic approach to retail that focuses on delivering seamless customer experiences – whether the shopper is buying online from a mobile device, on a computer, or in a physical store. For e-commerce retailers, the spotlight is on the number of different platforms that can be used to shop.

Fulfillment 72

Fulfillment Social Commerce Shipping Consumer 72

Retail TouchPoints

DECEMBER 13, 2021

This includes things like optimizing pick, pack and ship in stores with AI-based solutions. With the store being this critical conversion channel, how do you get more information to the associate to make their lives easier? And then the final bucket is optimizing operations.

Merchant Services 182

Merchant Services Shopping Consumer Checkout 182

Inside Retail

MARCH 12, 2024

We do try and make it as easy as possible to shop online with us – we do free express shipping and free returns with Australia Post for all orders, returns and exchanges,” she said. “I I would love to have somewhere for customers to come and see us in person as well.

Fashion 130

Fashion Accessories Returns Target Market 130

Independent Retailer

FEBRUARY 3, 2022

With ecommerce constantly evolving, new in-store gadgets coming out to help transactions go faster and more smoothly, and data becoming more crucial to personalizing the customer experience, retailers need to stay alert on the latest trends to keep business booming. Social Media Platforms Become the New QVC for Millennials and Gen Z.

Payment Services 80

Payment Services Social Commerce Location Consumer 80

A1 Retail

NOVEMBER 18, 2021

. “With supply chain constraints this holiday, brands adopting an integrated omni-channel approach will be able to manage their inventory and fulfill orders as expected to ensure a strong customer experience, helping to drive loyalty.” Close to half (46%) plan to shop-in store, an increase since last year.

Social Commerce 40

Social Commerce Beauty and Health Planning Accessories 40

Retail Next

APRIL 1, 2021

Customers (or should I say “shoppers”) don’t look at different channels. Half shipped, half in store? Ship to store? This could include any one or combination of stores, catalogs, social media, the phone, online. TECH CONNECTS: HELPING BRIDGE THE JOURNEY (five places that improve the end-to-end experience).

Visual Merchandising 40

Visual Merchandising Home Furnishings Shipping Fulfillment 40