Retail TouchPoints

MARCH 6, 2024

This approach — where customers are refunded without being required to return an unwanted item — has its place, but it’s not a blanket solution. Returnless refunds also make sense for companies shipping heavy or bulky items that are more expensive to ship. Of course, no good deed goes unpunished.

Customer Experience 289

Customer Experience Returns Shipping Consumer 289

Retail TouchPoints

MARCH 6, 2023

To combat this, companies should “look beyond a single-carrier and utilize multi-carrier shipping experiences. To combat this, companies should “look beyond a single-carrier and utilize multi-carrier shipping experiences. However, shipping costs for the brand were only slightly above 2019 levels.

Shipping 277

Shipping Fulfillment Consumer Wholesale 277

Retail TouchPoints

MAY 20, 2024

Michaels had a major ecommerce ship-from-store challenge. It’s not that this fulfillment method wasn’t popular — the arts and crafts retailer shipped nearly 3 million orders from its 1,300+ stores across the U.S. We had stores in Alaska shipping to [people in] the lower 48 states, and shipping from anywhere [in the continental U.S.]

Shipping 312

Shipping Fulfillment Store Operations Location 312

Retail TouchPoints

JANUARY 1, 2025

PwC also found that customers who feel appreciated are happy to pay a 16% price premium when purchasing products and services. These stats underscore the importance of taking a holistic approach to the customer experience, from pre- to post-purchase. What Does the Post Purchase Experience Entail?

Management 320

Management Returns Fulfillment Shipping 320

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

Fulfillment 260

Fulfillment Drop-Shipping Customer Experience Promotions 260

Inside Retail

SEPTEMBER 1, 2024

As economic pressures persist and competition increases, customer expectations for shipping and delivery grow. Shippit’s latest State of Shipping Report for 2024 offers a comprehensive look into current trends and challenges facing retailers, shedding light on how businesses can adapt and thrive in this dynamic environment.

Shipping 278

Shipping Drop-Shipping Fulfillment Checkout 278

Retail TouchPoints

JULY 18, 2024

For example, apps with both associate-facing and customer-facing user interfaces [UIs] allow associates to support the customer’s own research and also facilitate transactions, including endless aisle capabilities and ship-from-store.

Customer Experience 278

Customer Experience Kiosk Shrinkage Shipping 278

Retail TouchPoints

APRIL 1, 2025

The site was operated as a B2B2C marketplace where participating local Goodwills would list items on the site and ship the inventory directly to customers. This model can often provide better margins for operators than an Ebay -style auction marketplace like ShopGoodwill.com.

Thrift Store 267

Thrift Store Shipping Fulfillment Consumer 267

Retail TouchPoints

JANUARY 17, 2025

She is SVP at the 65- year-old company, which supports and operates shipboard retail stores on nearly 100 ships operated by 15 cruise lines. Shaw: Its going to be very similar to what were doing on ships. We analyze every cruise line, ship and itinerary [in curating different assortments].

Shipping 278

Shipping Boutique Jewelry Apparel 278

Retail TouchPoints

NOVEMBER 8, 2024

Wayfair introduced its paid loyalty program Wayfair Rewards last month , offering 5% back in rewards across Wayfair’s brands and free shipping regardless of order size for a $29 annual fee. . “This integration will strengthen our decision-making and enhance our ability to lead in the market.”

Shipping 280

Shipping Fulfillment Marketing Customer Experience 280

Retail TouchPoints

NOVEMBER 17, 2023

When customers place ecommerce orders, the last thing they want is an unhappy surprise. Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications.

Customer Experience 264

Customer Experience Inventory Management Fulfillment Inventory Turnover 264

Retail TouchPoints

JANUARY 12, 2025

Dicks created an app-only offering that allows customers to reserve the kicks theyre interested in, and then Dicks randomly picks winners. These customers receive an alert that they can either get the shoes shipped to them or pick them up in a brick-and-mortar store.

Sporting Goods 275

Sporting Goods Drop-Shipping Shipping Checkout 275

Retail TouchPoints

FEBRUARY 21, 2024

This means that it’s not enough for products to be delivered quickly – customers also want to know that if those items aren’t quite what they expected, they can be returned just as quickly and easily. As it turns out, this is quite an expensive problem to solve. According to Insider , total retail returns were projected to grow 2.2%

Shipping 280

Shipping Drop-Shipping Returns Comparison Shopping 280

Retail TouchPoints

FEBRUARY 25, 2025

Clean, validated address data is an essential business asset that drives a smoother customer experience, reduces operational costs and minimizes errors. Incorrect address data leads to delivery delays, lost packages and unnecessary customer complaints all of which can damage a brands reputation.

Merchant Services 179

Merchant Services Payment Services Supply Chain Management Shipping 179

Retail TouchPoints

JANUARY 8, 2025

According to Gartner, more than three-quarters of supply chain leaders are being asked to improve their customer experience (CX) strategies. A customer-centric approach to supply chain management is challenging; it requires a deep understanding of consumer expectations and behaviors, not just today but also for the foreseeable future.

Consumer 279

Consumer Shipping Supply Chain Management Returns 279

Retail TouchPoints

FEBRUARY 15, 2023

Direct-to-Consumer (DTC) brands are constantly stuck between creating indelible customer experiences and turning profits on those relationships. High-fidelity revenue and cost data (ad spend, shipping cost, discount promotions, etc.) According to eMarketer, established brands account for more than three-quarters of U.S.

Customer Experience 277

Customer Experience Promotions Returns Fulfillment 277

Retail TouchPoints

DECEMBER 9, 2024

The Challenges of Shipping Cheese But when done well, an advent calendar can be a boon for business, as it has been for Cheese Brothers. So, yeah, it’s hard to ship, but honestly that keeps the competition at bay, because nobody wants to deal with it. But for cheese the ideal temperature is refrigerated, so around 40 degrees.

Shipping 272

Shipping Jewelry Consumer Wholesale 272

Retail TouchPoints

OCTOBER 31, 2024

Arrive Recommerce will be responsible for receiving and inspecting inventory, assigning value and shipping items directly to customers. Secondhand wedding, bridesmaid and special occasion dresses, along with accessories, will be available through a curated, dedicated online storefront at 40% to 50% savings.

Finance 288

Finance Accessories Shipping Planning 288

Retail TouchPoints

JANUARY 23, 2025

Those boxes will then be shipped back to the retailers where the products originated, in the never-ending ebb and flow of goods sold-shipped-returned-resold that is commerce today. Once full, the large Gaylords make their way to shipping pallets and the smaller boxes are combined into more Gaylords.

Returns 272

Returns Merchant Services Payment Services Drop-Shipping 272

Retail TouchPoints

NOVEMBER 13, 2024

Seeking to compete with ultra-low-price sites such as Shein and Temu , Amazon has introduced Amazon Haul , featuring maximum prices of $20 and one- to two-week shipping times. Amazon customers when they next update their Amazon Shopping app. It will be available to U.S.

Drop-Shipping 284

Drop-Shipping Checkout Shipping Returns 284

Retail TouchPoints

JANUARY 2, 2025

They are willing to pay a premium for fast shipping, instant access to products and seamless shopping experiences. Michael Yamartino is the CEO of Route , a package protection, shipping insurance and carbon offsetting solution serving 13,000 brands.

Consumer 289

Consumer Shipping Shopping Marketing 289

Retail TouchPoints

NOVEMBER 19, 2024

Additionally, the benefits can be used to cover shipping fees as well as items sold by third-party merchants. Shoppers in 18 states can now use these benefits to buy almost anything on Amazon.com across categories including electronics, toys, beauty and personal care, home and kitchen.

Merchant Services 272

Merchant Services Shipping Shopping Customer Experience 272

Retail TouchPoints

FEBRUARY 14, 2025

To that end, 35% of survey respondents said selling on marketplaces allows them to offer faster and more cost-effective shipping. Moreover, 28% said selling through marketplaces means they dont need to put in as much logistical effort to get products to customers quickly and efficiently.

Fulfillment 216

Fulfillment Shipping Advertising Management 216

Inside Retail

DECEMBER 9, 2024

It begins with their clear and easy-to-understand returns policy, ensuring customers know exactly what to expect, said Osthus. Their approach sets the standard for returns and highlights their commitment to a seamless customer experience. days, on par with other department stores.

Returns 278

Returns ATS Drop-Shipping Department Stores 278

Retail TouchPoints

NOVEMBER 6, 2024

Our poll shows that over half of American shoppers would now prefer to use shipping to a local Access Point to avoid the risk of theft. For retailers, offering alternative delivery options like these can be a way to mitigate the impact of porch piracy on their bottom line and customer relationships.

Fulfillment 274

Fulfillment Consumer Customer Experience Checkout 274

Retail TouchPoints

DECEMBER 16, 2024

Customers also expect us to have what they need when they need it. Our customers also expect high-quality products, a good selection and new, innovative items that help them live their lifestyle. Additionally, if we promise to ship something by a specific date, they expect it to arrive on time.

Payment Services 278

Payment Services Checkout Shipping Shopping 278

Retail TouchPoints

DECEMBER 5, 2024

Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — Device flexibility for optimal interactions Every retailer has different needs when it comes to serving customers. They need to keep track of what’s new, what’s unique to their location and what just went on sale.

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Inside Retail

NOVEMBER 27, 2024

The dependence on a single courier added another layer of difficulty, too, inflating shipping expenses and limiting flexibility, particularly in New Zealand where inter-island shipping added complexity. This not only reduced shipping costs but also improved accuracy in fulfilment, allowing Freedom to adapt to changing inventory needs.

Fulfillment 130

Fulfillment Shipping Inventory Management Customer Experience 130

Retail TouchPoints

NOVEMBER 12, 2024

These include the ability for retailers to showcase promotions like free shipping, sitewide sales and buy one, get one offers , as well as the Deal ad module, whichmakes ads with special offers more visible to users via a carousel format.

Shopping 264

Shopping Advertising Shipping Promotions 264

Inside Retail

NOVEMBER 11, 2024

Osthus also noted that retailers must ensure real-time system updates especially when shipping from both stores and warehouses to minimise order cancellations. “Consumers hate unpleasant surprises.

Checkout 264

Checkout Department Stores Returns Shipping 264

Inside Retail

NOVEMBER 14, 2024

In a competitive e-commerce environment, customers are most likely to return to shop where they have had the best experience. Yet many retailers are falling short, explains Mareile Osthus, CEO and co-founder of Humii, a platform that essentially X-rays retailers’ online customer experience.

Checkout 130

Checkout Returns Customer Experience Shipping 130

Retail TouchPoints

NOVEMBER 12, 2024

Key features of the Global-e platform that Harrods will be taking advantage of include: Browsing and payment in local currencies; A wide range of local and alternative payment methods; Attractive shipping offerings; Advanced duty and tax calculations and prepayment for a guaranteed final cost of purchase; and Easy returns processes. “At

Payment Services 147

Payment Services Department Stores Shipping Customer Experience 147

Retail TouchPoints

FEBRUARY 26, 2025

Regular scans for unauthorized scripts and other malicious code can prevent attackers from intercepting your customers data as they enter it, using it to commit fraud and putting your business out of compliance with data privacy regulations. Shipping and Beyond Unfortunately, the security and fraud risks continue after orders are approved.

Payment Services 236

Payment Services Returns Accounting Shipping 236

Retail Focus

FEBRUARY 4, 2025

Retailers are using AI in various ways to improve customer experiences, streamline operations, and gain valuable insights from data. Smart Supply Chains With the help of AI, retailers can create more efficient, agile supply chains to get products to customers faster. This improves productivity and reduces costs.

Inventory Management 162

Inventory Management Markdowns Checkout Customer Experience 162

Retail TouchPoints

JANUARY 24, 2025

This eliminates much of the post-return cost for retailers, including re-integrating the item into their inventory and/or shipping it to another location where it has a better chance of being sold (and kept by its purchaser).

Returns 278

Returns Apparel Consumer Checkout 278

Retail TouchPoints

AUGUST 29, 2024

As stores continue their evolution to being the physical manifestation of the digital brand, having high levels of inventory accuracy is quickly becoming integral to delivering excellent customer experience. In short, RFID directly leads to a materially better customer experience in the age of the digital-first shopper.

Customer Experience 297

Customer Experience Shipping Inventory Management Management 297

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business.

Planning 290

Planning Shipping Returns Customer Retention 290