Retail Focus

APRIL 24, 2023

The 11 th year of the CX Retail Exchange , 11-12 July 2023, will invite senior customer experience leaders in retail to the Hilton, Syon Park, to explore the biggest challenges and solutions in the industry. 5 stars!” To secure your place at the CX Retail Exchange 2023, request an invitation or visit our site.

Customer Experience 162

Customer Experience Social Commerce Checkout Returns 162

Retail TouchPoints

FEBRUARY 17, 2022

The retailer will use the platform to swiftly implement and improve a number of customer-facing innovations, including ship-to-store, same-day-delivery, social commerce and its Virtual Stylist program.

Social Commerce 274

Social Commerce Inventory Management Boutique Shipping 274

Retail TouchPoints

NOVEMBER 30, 2021

Commercial email open and click rates are on the decline, SMS/text marketing is simply offensive to customers, display ads are outright ignored, and impending privacy legislation and removal of third-party cookies will make retargeting nearly impossible. Social commerce is another area of opportunity for authentic engagements.

Social Commerce 259

Social Commerce Marketing Advertising Shopping 259

Retail TouchPoints

AUGUST 9, 2022

For example, social commerce is a “big thing” in China, Ahluwalia noted. Consider the Entire Experience — Returns Included. While brands undoubtedly saw a rise in sales, they also saw a rise in returns. Gill noted that making reverse logistics seamless for the customer is key.

Social Commerce 300

Social Commerce Returns Consumer Marketing 300

Inside Retail

NOVEMBER 29, 2023

At a time when consumers are conscious of spending, especially in the lead-up to the holiday period, offering more value through tailored customer experiences for free is key to getting consumers to purchase through certain retail channels.

Customer Experience 130

Customer Experience Fashion Returns Shipping 130

Retail TouchPoints

AUGUST 12, 2022

Among the solutions chosen for the 2022 cohort were tools that support sustainability by repurposing garments in both the physical and digital worlds — solutions that can advance the evolution of retail personalization with innovations in areas such as the metaverse, NFTs, gaming, social commerce and product returns.

Social Commerce 243

Social Commerce Fashion Returns Consumer 243

Retail TouchPoints

DECEMBER 11, 2024

While this longer shopping season may benefit the consumer, it also poses sales tax complications for retailers that can last well into the new year when return season strikes. Experience Gifting The Vertex survey also found that 58% of consumers are opting to purchase gift cards and experiences this holiday season versus physical items.

Point of Sale 269

Point of Sale Returns Checkout Shipping 269

Retail TouchPoints

APRIL 4, 2022

We expect to see some pandemic-era commerce developments continue with some new twists, and we’re watching some emerging commerce trends that may go strong beyond 2022 — all with the goal of creating richer, more engaging customer experiences and stronger bonds between customers and brands.

Checkout 326

Checkout Drop-Shipping Customer Experience Shipping 326

Retail TouchPoints

SEPTEMBER 29, 2022

1 use case for AR with both consumers and brands seeing a range of benefits in the form of accuracy, loyalty and inclusivity; and AR will play a central role in Snap’s plans to create new, more meaningful shopping experiences for consumers. Not to mention that AR try-on has been proven to increase conversion and reduce returns.

Social Commerce 292

Social Commerce Consumer Shopping Returns 292

Inside Retail

NOVEMBER 28, 2022

This year, over 102 million people will buy via social platforms in the US alone and by 2025, global sales via social commerce will exceed US$1.2 Among consumers – and not just Millennials – social commerce is gaining significant traction, growing three times as fast as overall e-commerce.

Social Commerce 130

Social Commerce Merchant Services Payment Services Fulfillment 130

365 Retail

MARCH 5, 2024

Social commerce – purchases made directly on social networks – may seem anecdotal to some, but it’s taking off and is expected to grow three times faster than traditional e-commerce, reaching $1.2 trillion by 2025. Fourteen years later, however, 7 out of 10 do so, according to a study by Klarna.

Social Commerce 69

Social Commerce Shipping Accounting Point of Sale 69

Retail TouchPoints

FEBRUARY 7, 2024

For example, a grocery store may hand customers “scratch and save” cards at checkout, capturing customers’ attention through the thrill of winning free or discounted items that will guarantee their return to that store. Above all else, retailers must have a solid tech foundation in order to enable a gamified customer experience.

Customer Retention 281

Customer Retention Customer Experience Advertising Consumer 281

Retail TouchPoints

FEBRUARY 23, 2021

This, coupled with the rise of social commerce, has indicated major potential for retailers to adopt social advertising into their marketing mix. found that 32% of global retail marketers are spending nearly half of their marketing budget on social media advertising. In fact, Smartly.io Facebook Remains Top of Mind.

Advertising 291

Advertising Social Commerce Consumer Marketing 291

Retail TouchPoints

OCTOBER 4, 2024

It’s understandable that retailers are frustrated by persistently high product return rates, especially for ecommerce purchases ( 15.4% Make return policies crystal clear. I think it’s fair to say that very few retailers are super-explicit about their return policy,” she said. “I

Returns 260

Returns Inventory Management Consumer Management 260

Retail TouchPoints

AUGUST 18, 2023

Retailers also need to apply this mobile-first lens to everything that happens after the purchase is made, including package tracking and product returns. You need to make sure the experience is really tailored for that [mobile] format,” said David Morin, VP of Customer Strategy at Narvar.

Returns 246

Returns Consumer Checkout Apparel 246

Retail TouchPoints

JANUARY 11, 2023

Brands once had the challenge of getting customers to walk through their large store doors, supplying products they wanted to purchase and hoping they would return, but everything was limited to that in-store traffic. Some may argue there are too many options.

Fulfillment 274

Fulfillment Social Commerce Management Shopping 274

Retail TouchPoints

DECEMBER 22, 2021

“[Because of CVOID] consumers ended up testing out cross-border buying online — the quality of customer service, the speed of delivery, tracking of their orders,” said Bousquet-Chavanne. They realized that things like returning products was actually easy. We also see streaming having an impact now.

Social Commerce 272

Social Commerce Consumer Shopping Marketing 272

Retail TouchPoints

JANUARY 4, 2022

Today, it can be anything from a digital Costco card to an immersive VR experience. In the era of remote work, VR very well could be the bridge between employee experience (EX) and customer experience (CX). If that takes place, we’ll see VR become commerce-capable. Why do you think this is?

Consumer 335

Consumer Customer Experience Marketing Fulfillment 335

Retail TouchPoints

FEBRUARY 9, 2022

As the world opens up, many people are eager to return to in-store shopping. But that doesn’t necessarily mean they’re seeking the same experiences as before. Holistic ecommerce experience. Blurring boundaries: physical vs. digital. Nike’s AR-powered app via engadget.

Consumer 301

Consumer Customer Experience Returns Shopping 301

Retail TouchPoints

OCTOBER 15, 2021

As a result, brands and retailers need to think more holistically about their customers and how they can present products to them across all channels in a way that relates to them. There is no standardization across the industry and inconsistent sizing leads to markdowns and returns.

Consumer 284

Consumer Merchant Services Markdowns Fulfillment 284

Retail TouchPoints

OCTOBER 6, 2022

The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear. This will create a significant opportunity for specialty apparel retailers, which are predicted to see 4.6% YOY growth this holiday season, whereas department stores will only see a 0.3%

Merchant Services 282

Merchant Services Payment Services Promotions Location 282

Hyken

MAY 28, 2021

But now, shopping is a constant experience. So what can retailers do to make sure the customer experience in eCommerce is positive and engaging for customers? What can they do to win loyal customers in this effortless economy?? . Create seamless customer journeys? . Customers want returns to be easy.

Customer Experience 77

Customer Experience Checkout Returns Social Commerce 77

Inside Retail

DECEMBER 10, 2024

It would be a new hyper-personalised shopping experience that makes shopping more convenient than ever while fostering more meaningful connections between brands and consumers. AR allows customers to visualise products in their homes or on themselves before making a purchase. It will be at what speed and at what rate of return.

Social Commerce 130

Social Commerce Consumer Shopping Inventory Management 130

Retail TouchPoints

JANUARY 24, 2023

Profitability is the Name of the Game Retailers will be looking for strong returns on investment throughout the enterprise, which means potentially putting projects with a longer-term payback — like the metaverse — on the back burner.

Home Furnishings 274

Home Furnishings Advertising Consumer Customer Experience 274

Retail TouchPoints

DECEMBER 28, 2021

For example, if a customer returns an item and the reason for that return is logged, yet that same customer continues to see recommendations for similar products or items with the same problematic feature, retailers are missing not only opportunities for future sales but also for building rapport with that customer. “If

Fulfillment 274

Fulfillment Checkout Consumer Returns 274

Retail TouchPoints

APRIL 18, 2023

After years of degrading consumer trust in platforms, brands and the influencers they hire, Agha’s premise is that his TikTok-esque social commerce platform — which features product reviews only from real, authenticated shoppers — will power the next wave of ecommerce discovery and online community.

Marketing 274

Marketing Payment Services Beauty and Health Fulfillment 274

Retail TouchPoints

JULY 21, 2023

“A customer may do a search for LBD, but if we didn’t use that abbreviation [in our website copy] because we were worried that not everybody knows it, the search will return with no results. Snap, a leader in AR experiences, recently launched a white-label version of its AR and AI fit, sizing and try-on tech for retailers.

Returns 246

Returns Consumer Outdoor Shopping 246

Retail TouchPoints

AUGUST 25, 2020

This applies not just to consumers but to workers returning to retail stores as well. There is no ‘returning to normal’. Retailers need to make the necessary adjustments to store operations, fulfilment processes, payments and more, to respect shoppers’ continued desire for contactless commerce.

Payment Services 301

Payment Services Consumer Fulfillment Store Operations 301

Retail TouchPoints

SEPTEMBER 23, 2024

Amazon will now not only help sellers offer fast delivery and easy returns as it has for years with its Fulfilled by Amazon (FBA) service, but it also will help sellers manage the entire supply chain , from manufacturer through to the customer’s door.

Fulfillment 268

Fulfillment Customer Experience Management Shopping 268

Retail TouchPoints

FEBRUARY 12, 2024

And in today’s day and age, shopping online has never been easier — with targeted ads, free shipping, free returns, stores built into Instagram or TikTok, logins saved on your browser and payment information saved on your devices. It’s a way to treat ourselves, and to indulge in a little luxury.

Shipping 277

Shipping Clienteling Returns Shopping 277

Retail TouchPoints

JANUARY 12, 2023

Everyone in the retail industry knows January means two things: lots of holiday returns and the venerable NRF Big Show , running Jan. 15-17, 2023 and featuring more than 950 exhibitors and 100 educational sessions.

Consumer 284

Consumer Beauty and Health Returns Location 284

Retail TouchPoints

OCTOBER 31, 2024

Key metrics include Roblox reach and engagement metrics such as total visits to the gaming experience versus average, return users, favorites and daily average users.

Accessories 274

Accessories Fashion Marketing Apparel 274

Retail TouchPoints

JULY 10, 2024

One caution about this approach is that with the digital age comes reduced attention spans – once the customer has stood on the logo or climbed the rock wall and posted it to their account, they are unlikely to come back for that experience again.

Point of Sale 258

Point of Sale Location Consumer Customer Experience 258

Retail TouchPoints

JULY 30, 2020

Schools and universities are presenting plans designed to ensure students’ safe return to classrooms, but regardless of their children’s age, parents, grandparents and caregivers are purchasing more health-related goods to help them prepare. Health and safety fears inspiring new purchase decisions.

Merchant Services 315

Merchant Services Advertising Apparel Consumer 315

Retail TouchPoints

NOVEMBER 12, 2021

Larger marketplaces offer convenience and peace of mind — you know that you’re going to get it, you know when you’re going to get it and you know what their return policies are. RTP: Where do you see social commerce fitting into the mix for local retailers in the coming years?

Merchant Services 261

Merchant Services Shipping Fulfillment Social Commerce 261

Retail TouchPoints

OCTOBER 7, 2022

Social Commerce Meets Affiliate Marketing. The Independent ’s move is yet another sign that ecommerce has officially moved beyond the store website; consumers increasingly expect to be able to make a purchase when and where inspiration strikes , whether that be on social media, while streaming videos or directly in search engines.

Merchant Services 273

Merchant Services Checkout ATS Fulfillment 273

Retail TouchPoints

NOVEMBER 7, 2024

This kind of teamwork fosters trust and reliability, which are essential for encouraging customers to return. By sharing critical metrics, such as sales figures, customer feedback and brand performance data, it’s easier to see what’s working and what isn’t, which is key for marketers — especially during high promotional periods.

Marketing 274

Marketing Promotions Consumer Advertising 274