Retail TouchPoints

MARCH 8, 2024

Discount supermarket retailer Lidl U.S. has named four executives with extensive retail experience to top posts, including naming Frank Kerr as the company’s first-ever Chief Customer Officer. Paradela has more than 25 years’ experience with Lidl, most recently as GM of Purchasing and Marketing for Lidl Spain.

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Supermarket Customer Experience Promotions Marketing 278

Retail TouchPoints

APRIL 25, 2025

A clear example of this occurred when Morrisons , a major UK supermarket chain, suffered a severe IT outage that left customers stranded at checkouts. Faster, secure payment transactions also reduce checkout friction, which can help improve the overall shopping experience.

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Payment Services Inventory Management Checkout Store Layout 147

Inside Retail

JUNE 13, 2024

In a supermarket in southern China, live fish swim around in a glass tank bearing a QR code for customers to scan for information about where the fish is from and details of provenance and sustainability in its farming or capture. In China, he said, retailers want their customers to engage with them digitally.

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ATS Supermarket Promotions Checkout 260

Retail TouchPoints

MARCH 7, 2025

Digital payments capabilities are particularly important to luxury retailers, supermarkets and department stores, while online retailers are less likely to stress this goal. Rodrigo gave the example of a customer going to a brick-and-mortar store to pick up a BOPIS order.

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Payment Services Fulfillment Department Stores Customer Experience 138

Inside Retail

DECEMBER 18, 2023

Today, the industry is buzzing with replatforming of websites, installation of customer data platforms and leveraging of customer experience data into multichannel behavioural insights. We should all be able to enhance our customer experience (CX) and better manage our customer relationships (CRM).

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Supermarket Boutique Customer Experience Checkout 147

Retail TouchPoints

SEPTEMBER 12, 2024

Associated Food Stores (AFS), a wholesaler and cooperative serving nearly 450 supermarkets in the Intermountain West region, has adopted customer engagement, personalization and analytics solutions from Birdzi. Additionally, the Birdzi analytics suite can provide customer behavior and campaign performance insights.

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Wholesale Supermarket Promotions Marketing 276

Inside Retail

FEBRUARY 22, 2023

At this week’s ARA Leader’s Forum, MST Marquee’s Craig Woolford signalled that the effects of such high rate rises are likely to be felt in the retail industry for years to come, as customers change their shopping habits to deal with increased costs in every part of their lives. A key focus: promotions or margin? Grocery prices rose 9.2

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Supermarket Payment Services Promotions Management 245

Retail TouchPoints

JULY 12, 2024

Supermarket chain Hy-Vee has invested heavily in its digital transformation over the last two years — and its latest adoption of digital shelf tags and post-purchase offers powered by its retail media network are designed to further improve the omnichannel grocery shopping experience. The digital shelf tags’ offer multiple benefits.

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Inside Retail

APRIL 29, 2023

As Australians adopt the latest digital payment methods, the future of frictionless, automated transactions will offer a completely new customer experience. Ultimately, the risk for businesses lies in missing out on the significant efficiency and customer experience benefits that digital businesses will offer,” concludes Yee.

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Merchant Services Payment Services Customer Experience Point of Sale 130

Retail Gazette

MARCH 14, 2025

Asda chair Allan Leighton has laid down his game plan for turning around the UK’s third biggest grocer and “ regaining customers trust” The supermarket chain saw its like-for-like sales slide 3.4% The supermarket has since invested 43m in store hours during the second half of last year. .

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Planning Supermarket Grocer Returns 97

Retail Gazette

SEPTEMBER 10, 2024

The supermarket said the transformation would enable future system flexibility and allow it to respond to “ever-evolving customer propositions and needs” It added the plans would allow it to manage its products on promotion in more flexible ways, allowing a “more tailored value experience” for shoppers.

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Customer Experience Supermarket Planning Promotions 105

Retail TouchPoints

APRIL 8, 2024

At my local supermarket, the self-checkout PIN pad has a note asking if I want to take a two -question survey (I don’t). Sri Narasimhan: We realized that we needed to create a consistent language for how we discussed customer experience across our organization, and thus we moved to NPS.

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Customer Experience Consumer Promotions Checkout 254

I Vend

AUGUST 10, 2021

The COVID surge for supermarkets The pandemic hit many retailers hard, with stores shut and high streets deserted. According to industry experts The Grocer magazine, UK supermarkets continue to see high levels of growth. iVend Supermarket iVend helps supermarkets offer uninterrupted service to their customers.

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Supermarket Payment Services Checkout Grocer 104

Inside Retail

JULY 19, 2022

Overall, the return to retail has made it clear how important the customer experience is in drawing people back. Throughout Covid lockdowns, customers missed the immersive, physical aspect of retail. Savvy brands know that retail goes beyond just selling products on a shelf – it’s about engaging and entertaining customers.

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Promotions Returns Customer Experience Supermarket 246

Retail TouchPoints

AUGUST 18, 2023

food retail industry comprises nearly 63,000 grocery stores and supermarkets, which amounted to $765.98 To stay competitive, retailers need to create and maintain loyal customers; 43% of customers spend more on brands to which they are loyal. Even with in-store promotions, timing is everything. billion in sales in 2021.

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Marketing Promotions Location Consumer 246

Retail TouchPoints

JULY 21, 2023

The supermarket retailer will roll out the smart carts at select St. In addition to the fully automated carts, Schnucks will test a Lite version, with customers manually scanning items before placing them in the cart. Louis Schnucks stores this fall, with a broader rollout planned for later this year.

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Checkout Promotions Supermarket Accounting 245

Retail TouchPoints

APRIL 1, 2025

Take for example Stop & Shop, a popular supermarket chain in the Eastern U.S. Understanding that not all customers have smartphones or access to computers to access digital-only deals, the company introduced Savings Stations across its brick-and-mortar locations. boasting 365 locations.

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Grocer Checkout Point of Sale Advertising 147

Inside Retail

JUNE 14, 2021

And how data can help, draws on the organisation’s rich data and insights to present five practical recommendations to help retailers increase first time delivery, manage customer expectations and boost Net Promoter Score (NPS). We knew it would be a better customer experience. Get more practical recommendations.

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Customer Experience Supermarket Promotions Management 246

Retail TouchPoints

JULY 24, 2023

If the advertisements and promotions are not adequately tailored to the shopper, they won’t stand out amongst the noise. On the other hand, an advertisement that promotes the return of a shopper’s favorite seasonal dessert or provides a promotion for their favorite chip brand will earn their attention and draw them into the store.

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Marketing Retail Marketing Advertising Promotions 246

Retail TouchPoints

SEPTEMBER 12, 2024

data indicates that consumers are increasingly visiting multiple supermarkets to complete their shopping lists. Not only do brands need to clearly communicate and promote their return policies across all channels; they also need to ensure their practices for returns and exchanges are accurate and compliant.

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Merchant Services Returns Consumer Planning 306

Inside Retail

MAY 1, 2023

However, in many areas, inflation remains frustratingly elevated and we need to continue to work hard to provide our customers with great value across their shopping basket.” The company will focus on “affordable protein”, its own and exclusive brands, seasonal price promotions and personalised Everyday Rewards offers to members.

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Wholesale Apparel Promotions Customer Experience 263

Retail TouchPoints

MAY 17, 2024

I’m seeing a lot of interest in localized smart checkout scenarios, especially in grocery, supermarket and mass,” said Sandeep Unni, Senior Director and Retail Analyst in Gartner ’s Research and Advisory practice in an interview with Retail TouchPoints. by the end of 2024.

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Inside Retail

SEPTEMBER 20, 2021

While supermarkets have received much well-deserved praise for keeping the country moving during harsh lockdowns, the humble newsagent’s role in serving the community cannot be ignored. Newsagents also play a pivotal role in the accessibility of print publications such as newspapers and magazines.

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Outdoor Supermarket Shopping Promotions 246

Retail TouchPoints

MARCH 20, 2024

Examples of Medtail spaces include: Pharmacies nestled within supermarkets; Wellness clinics in vacant retail spaces; Urgent care centers in shopping malls or retail strip centers; and Veterinary clinics in accessible shopping centers.

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Consumer Supermarket Shopping Location 298

Retail TouchPoints

MARCH 18, 2021

What has emerged as a genuine concern, however, are the incontrovertible shortcomings in customer experience. Online grocery’s previously lethargic rate of adoption meant that grocers lagged other retail sectors in multichannel merchandising systems, customer data management and fulfillment technology.

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Fulfillment Grocer Inventory Management Customer Experience 246

Retail TouchPoints

DECEMBER 5, 2023

Hy-Vee is prioritizing this growth area through a strategic partnership with Samsung that allows the supermarket chain to bring dynamic ads and content into stores, as well as through a robust network of Samsung Connected TVs and Direct Out-of-Home (OOH) advertising channels. “Hy-Vee,

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Advertising Marketing Management Customer Experience 264

Mass Relators

FEBRUARY 7, 2024

Publix vice president of customer experience Bob Bechtel is retiring from the supermarket retailer after 45 years of service, the company said on Wednesday. Bob has spent his career focusing on customer service,” Publix CEO Kevin Murphy said in a statement. He was promoted to his current position in 2019.

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Retail TouchPoints

APRIL 18, 2024

It’s already happening, as AI-powered marketing systems digest vast amounts of data on each individual shopper, develop a unique strategy to grow value and engagement, and generate true 1:1 promotions and pricing to achieve each strategy — all in an automated process that takes minutes for millions of shoppers at scale. That sounds good.

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Fulfillment Marketing Returns Supermarket 289

I Vend

NOVEMBER 14, 2024

 As the holiday season approaches, supermarkets start to gear up for their busiest time of the year. We all like to eat, drink and be merry, and that means big business for supermarkets and grocery stores. iVend’s Retail Management Solution iVend helps supermarkets run efficiently at any time of year.

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Supermarket Payment Services Promotions Management 52

Inside Retail

FEBRUARY 8, 2022

Supermarket Aldi may be well-known for its low prices and everyday grocery offering, but in December last year, the retailer launched a pop-up champagne bar in affluent Mayfair in London, showcasing its award winning private label ‘Veuve’ line. “I They could have just put an ad on TV. Private label.

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ATS Supermarket Store Layout Advertising 130

Retail TouchPoints

JULY 5, 2024

It’s very, very niche, little-known products that, if you were in London you would find in the most luxury-oriented stores, but not a general supermarket. It’s great for the brands too because] we promote them hitting California for the first time.

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Shopping Supermarket Promotions Wholesale 264

Retail TouchPoints

APRIL 6, 2023

Retail is already seeing successful use cases: Albertsons recently rolled out a predictive ordering platform from Afresh Technologies designed for the rapidly changing nature of fresh products to more than 2,000 of its supermarkets, providing department managers with easy-to-use ordering tools leveraging real-time insights.

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Payment Services Supply Chain Management Supermarket Accounting 262

Inside Retail

SEPTEMBER 20, 2022

These products often include top sellers, items on promotion with limited quantities, or products impacted by unusual demand patterns. Improve customer interaction experience. This is also known as available-to-promise (ATP), a system that’s often not present on grocery websites. .

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Retail TouchPoints

MAY 5, 2021

That includes multi-faceted visual search and detailed product pages that feature video and still imagery, extensive product descriptions, planting and care guidelines and customer reviews. That means DRINKS customers like Thrive Market don’t have to have a winery license, but they can still sell wine across the country.

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Returns Consumer Marketing Comparison Shopping 279

V Count

JULY 24, 2024

In the retail and supermarket industry, effective people counting systems play a crucial role in understanding customer behavior, optimizing operations, and driving business success. Queue Management refers to the process of monitoring and controlling the flow of customers through checkout lines or service areas.

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Management Supermarket Checkout Inventory Management 98

Retail Focus

JUNE 14, 2024

Whether you are browsing the aisles of your closest supermarket or walking the stalls of the local market on a Saturday morning, you are almost certain to come across some form of point of sale or point of purchase materials.

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Payment Services Point of Sale Customer Experience Consumer 147

Inside Retail

JULY 12, 2022

So it’s really about making sure that the experience complements the core purpose of why they come to buy from us, and finding additional products to incrementally add one or two extra items that they might not otherwise have been able to because it is not part of the supermarket offering.

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Supermarket Fulfillment Marketing Customer Experience 130