Retail TouchPoints

OCTOBER 2, 2020

In his new role, he will assume additional responsibility for global store operations, global supply chain and outside sales and service. The home improvement retailer also announced additional senior leadership promotions. Jeff Kinnaird has been promoted to EVP of Merchandising, reporting to Decker.

Promotions 179

Promotions Merchant Services Store Operations Advertising 179

Retail TouchPoints

JANUARY 9, 2025

The store also features an interactive sustainability zone, reflecting another important element of The North Faces profile: As a brand we aim to set the standard for innovative circular solutions, said Cerletti. We also promote our Renewed program as an important platform to give our products a second life.

Outdoor 278

Outdoor Fulfillment Consumer Location 278

Retail TouchPoints

MARCH 4, 2025

Is there a new, similar product on a nearby shelf thats priced for less, or one thats being heavily promoted by the manufacturer? When retailers discover that a particular product isnt selling as well as it normally does, there are many potential explanations. If its a new product, has it been placed in the correct aisle?

Promotions 266

Promotions Management Visual Merchandising Location 266

Retail TouchPoints

DECEMBER 28, 2023

The Container Store has promoted two executives as it continues to focus on strengthening its “Custom Spaces” business. Lindy Rawlinson, formerly EVP of Ecommerce and Digital Marketing has been promoted to Chief Digital Officer; and Jennifer Pape formerly of VP of Stores has been elevated to SVP of Stores.

Customer Experience 278

Customer Experience Promotions Store Operations Marketing 278

Inside Retail

NOVEMBER 5, 2024

Robots are increasingly finding their place in the sector, offering substantial improvements in both operational efficiency and customer experience. Robots are most effective when they handle time-consuming, mechanical tasks, freeing human workers to engage with customers and focus on higher-level responsibilities.

Customer Experience 130

Customer Experience Visual Merchandising Store Operations Management 130

Retail TouchPoints

APRIL 22, 2022

Perhaps you’re laser-focused on discovering ways to maximize ecommerce revenue; perhaps you seek store designs that promote experiential retail, but on a budget; or maybe you want to determine whether live shopping and the metaverse are a fit for your business.

Visual Merchandising 327

Visual Merchandising Fulfillment Store Operations Consumer 327

Retail TouchPoints

JUNE 14, 2021

Rite Aid has promoted Andre Persaud to the role of Chief Retail Officer. Persaud, who has held the role of EVP, Retail since February 2020 , will now be responsible for orchestrating new in-store experiences and operations processes under the retailer’s RxEvolution strategy. and Canada.

Supply Chain Management 278

Supply Chain Management Store Operations Management Promotions 278

Retail TouchPoints

APRIL 18, 2023

All 20 EMS stores, located in seven Northeastern states, will participate. Timed to coincide with Earth Day, Eastern Mountain Sports (EMS) is once again participating in the Smartwool Second Cut project.

Promotions 275

Promotions Returns Location Store Operations 275

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. Retailers can use AI training to equip their employees with the tools needed to make sure that integrated AI is used in ways that respect and enhance the customer experience.

Customer Experience 340

Customer Experience Supply Chain Management Promotions Advertising 340

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Store Operations 278

Store Operations Shipping Fulfillment Store Layout 278

Independent Retailer

NOVEMBER 15, 2024

This approach improves retail workflow management, streamlines operations, promotes accountability and helps avoid duplication or redundancy. This will improve the customer experience and increase sales. CRM systems allow you to set up personalized offers and promotions, increasing customer loyalty.

Management 105

Management Wholesale Visual Merchandising Promotions 105

Retail TouchPoints

MARCH 26, 2025

Taking into account CVS store footprint, SKU roster, regular pricing and promotional pricing, the company can create up to 900 million different combinations of assortment and price across its stores. We are a mass retailer with 9,000 locations that are serving small communities. As Balbale noted, thats an insane number.

Beauty and Health 225

Beauty and Health Sporting Goods Location Merchandise Store 225

Retail TouchPoints

JUNE 3, 2020

Clark Linstone, a 30-year veteran at Lamps Plus , has added Chief Operating Officer (COO) to his portfolio, overseeing e-Commerce, store and distribution center operations.

Promotions 200

Promotions Wholesale Planning ATS 200

Retail TouchPoints

AUGUST 5, 2024

In fact, the 2023 Retail TouchPoints Store Operations Survey found that among the 82% of respondents who have armed associates with mobile devices, 59% saw improved employee productivity while 50% saw improved cross-sells and upsells. The retailer also has tapped Jumpmind’s Promote application for managing deals and promotions.

Inventory Management 264

Inventory Management Point of Sale Promotions Jewelry 264

Retail TouchPoints

APRIL 22, 2025

In July 2022 Walmart announced plans to add Beauty Lounges in 400 stores in partnership with cosmetics brand Mayvenn.

Returns 147

Returns Promotions Planning Shopping 147

Retail TouchPoints

MAY 30, 2024

The most effective way to strengthen the customer experience is to elicit feedback. Yet, since customers are often in a rush, it can be challenging to gather valuable feedback. The question can inquire about customer actions, brand preferences, loyalty program participation, pricing or other facets of the customer experience.

Checkout 289

Checkout Point of Sale Returns Kiosk 289

Retail TouchPoints

MARCH 7, 2025

Rodrigo gave the example of a customer going to a brick-and-mortar store to pick up a BOPIS order. If [the retailer] had enough data, once that person entered the store, you could offer them a 10% off coupon or other promotion: Because you like this type of scented candle, have you thought about buying this product?

Payment Services 138

Payment Services Fulfillment Department Stores Customer Experience 138

Retail TouchPoints

APRIL 3, 2024

Instead, your scheduled content will appear automatically, allowing you to focus on serving your customers and furthering other strategies for boosting sales. You can start by defining your content’s primary goals, which might include promoting specific products, informing customers about events or incentivizing activity on social media.

Promotions 279

Promotions Customer Experience Point of Sale Accessories 279

RETAIL MANAGEMENT SOFTWARE

JANUARY 7, 2022

Retail Businesses and brands will have to work hard to meet ever-evolving customer experience requirements in order to succeed and stay relevant. Did you know that returning customers spend 67 percent more than first-time customers? This can be your employee spotlights, retail events footage, customer encounters, etc.

Customer Experience 106

Customer Experience Promotions Returns Store Operations 106

Retail TouchPoints

APRIL 8, 2024

Sri Narasimhan: We realized that we needed to create a consistent language for how we discussed customer experience across our organization, and thus we moved to NPS. Beyond that, I think one of the biggest values from the initiative has been creating a leadership focus on customer experience.

Customer Experience 254

Customer Experience Consumer Promotions Checkout 254

Retail TouchPoints

OCTOBER 25, 2023

. “The holiday season is a stressful season — it’s more, more, more — including customers shopping for more product categories simultaneously,” said Jackie Walker, Head of Retail Experience Strategy for North America at Publicis Sapient in an interview with Retail TouchPoints.

Customer Experience 317

Customer Experience Returns Checkout Shopping 317

Retail TouchPoints

OCTOBER 12, 2021

Our team members are a key part of the experience, so we hire enthusiasts and seek to be seen as a friendly, clever ally. While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. Customers have to wait in line, so it can be a difficult experience.

Customer Experience 264

Customer Experience Shipping Location Promotions 264

Retail TouchPoints

MAY 21, 2024

By examining this network traffic, retailers can gain valuable insights, such as the most frequented areas of a store, the effectiveness of digital signage, the efficiency of store layouts and even the performance of online versus in-store promotions.

Inventory Management 264

Inventory Management Payment Services Store Layout Promotions 264

Retail TouchPoints

OCTOBER 1, 2022

Cannabis retailers are managing the impacts of inflation, just like everyone else, including reduced customer visits and greater interest in promotions. For us, it’s about making sure that we have the very best quality products and great promotional activities. Medical or Recreational, Customer Experience Comes First.

Customer Experience 328

Customer Experience Consumer Promotions Shopping 328

Retail TouchPoints

JANUARY 12, 2021

While retailers can target and engage with customers online, it’s been a long-time struggle for merchants to convert foot traffic into intelligent data. On the micro level, merchants can track customer behavior unique to the shopping mall. Malls and merchants can leverage the big data to improve their customer experience.

Shopping 288

Shopping Merchant Services Advertising Customer Experience 288

Retail TouchPoints

DECEMBER 12, 2023

In addition to this timing variation, over 60% of shoppers plan to do their browsing online, yet 85% expect to buy at least one product in a store. In this kind of shopping environment, how should retailers align their promotions and markdowns for the greatest impact? Barach guides development and customer deployment of antuit.ai

Markdowns 278

Markdowns Retailing Pricing Promotions Fulfillment 278

Retail TouchPoints

JUNE 23, 2023

Increasingly, however, their focus has turned to the large amounts of data processed at the “edge,” and not just transactional information: inventory, sensor, capacity, video, performance — across tens to hundreds of devices in each store. Edge systems process data in real time. Edge requires tools designed for a different job.

Payment Services 278

Payment Services Customer Experience Promotions Point of Sale 278

Wiser

MARCH 7, 2018

Store operators are charged with creating a positive shopping experience, and there are a number of store key performance indicators (KPIs) that all operators need to use to judge their success. These KPIs apply to the vast majority of stores, from mid-sized to big box. Front of Store Conditions .

Store Operations 76

Store Operations Management Checkout Customer Experience 76

Retail TouchPoints

APRIL 6, 2022

Analyzing marketing initiatives such as onsite events can help to identify opportunities for events and promotions that result in increased shopper traffic and community draw. Additionally, the ROI on marketing initiatives can help owners/operators plan and promote new store openings for maximum impact and participation.

Shopping 323

Shopping Promotions Kiosk Location 323

Retail TouchPoints

JULY 17, 2023

Apart from refrigerators, Walmart utilizes IoT sensors to remotely control its HVAC systems in stores in a particular U.S. region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience. Exceptional customer experience. Self-checkout.

Payment Services 246

Payment Services Checkout Inventory Management Customer Experience 246

Retail TouchPoints

DECEMBER 13, 2023

Here are four ways retailers can level up their store experience to boost customer engagement, brand affinity, and brand loyalty: Integrate Technology to Enhance the Customer Experience Successful retailers seamlessly blend technology into their physical spaces while keeping a personalized, human feel.

Shopping 312

Shopping Checkout Kiosk Consumer 312

Retail TouchPoints

JULY 10, 2024

“This is showing us how important it is to really understand how [customers] are integrating [physical and digital], because this is the winning part of the recipe. ” The retailer also recently opened a Roblox store , perhaps the ultimate combination of a retail space and digital technology.

Fulfillment 255

Fulfillment Customer Experience Shopping Promotions 255

Retail TouchPoints

JULY 29, 2024

Luckily for retailers, customer-controlled substitution tools can put the user in the driver’s seat to ensure they get their first-choice alternative, not just the average fit. Satisfied customers who appreciate the convenience and control offered by the tool are more likely to become promoters, recommending the store to others.

Payment Services 245

Payment Services Returns Fulfillment Promotions 245

Retail TouchPoints

JULY 25, 2022

The trade-off for retailers, however, is that the more convenient they make the pickup process, the less likely shoppers are to spend more time — and hopefully more money — in the brick-and-mortar store. This cuts down on impulse purchases and reduces opportunities to build shopper awareness about new products or upcoming promotions.

Fulfillment 242

Fulfillment Shipping Promotions Store Operations 242

Retail TouchPoints

FEBRUARY 3, 2021

Scott will remain executive chairwoman and majority owner of the business, continuing to lead design, customer experience and philanthropy efforts. In 2019, he was promoted to President and worked on several major initiatives, including accelerating omnichannel, expanding the brand’s retail footprint across the U.S.

Wholesale 246

Wholesale Boutique Accessories Promotions 246

Retail TouchPoints

AUGUST 18, 2023

Maximizing Mobile Personalizing the user experience to enhance customer loyalty is more achievable today than ever before. By providing information that customers need within their personalized loyalty app, retailers strengthen their customer relationships. Even with in-store promotions, timing is everything.

Marketing 246

Marketing Promotions Location Consumer 246

Retail TouchPoints

OCTOBER 16, 2024

This is particularly advantageous for retailers like clothing stores, eyewear shops and makeup brands, where it’s key to enhance how customers see themselves. Well-lit displays can make products appear more attractive, helping to capture customer interest and encouraging exploration.

Consumer 259

Consumer Promotions Customer Experience Shopping 259