Retail TouchPoints

SEPTEMBER 24, 2024

California Governor Gavin Newsom has signed a bill banning retailers from offering any type of plastic bag to customers at the point of sale. The new law, scheduled to take effect Jan.

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Retail TouchPoints

DECEMBER 16, 2022

It’s our job to make sure customers experience as little friction as possible — that’s why we’re so concerned about retail theft and committed to preventing it,” said the company in a video demonstrating the new technology. “We Visualization of how Project Unlock RFID tags will work.

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Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. There’s also the matter of securing the computer hardware that runs the store operations.

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Independent Retailer

JULY 29, 2022

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.

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Retail TouchPoints

AUGUST 5, 2024

The Paper Store promises top-notch customer service in its 100+ brick-and-mortar stores, with associates helping shoppers choose from its widely varied assortment of apparel, accessories, jewelry, water bottles and even packaged food from Stonewall Kitchen (along with paper, pens and school supplies, of course).

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Retail TouchPoints

MAY 29, 2024

AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market.

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Retail TouchPoints

SEPTEMBER 11, 2023

Yet as more retailers turn to immersive customer experiences to create a competitive advantage, there is one major problem many are unprepared for: unreliable internet. To truly bring immersive experiences to life, retailers need to examine their tech stack closely. To help, retailers are transitioning to edge computing.

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Retail TouchPoints

AUGUST 29, 2024

As stores continue their evolution to being the physical manifestation of the digital brand, having high levels of inventory accuracy is quickly becoming integral to delivering excellent customer experience. In this case, RFID in-store is the proverbial magic bullet.

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Retail TouchPoints

DECEMBER 13, 2023

For instance, it is much easier for operations to establish and reach success in one facet of the store. operational efficiencies) has a negative effect on another (i.e. customer experience). Baird: Store KPIs really need to change. However, sometimes the success of one area (i.e.

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Retail TouchPoints

OCTOBER 30, 2024

Managing Endpoint Devices Doesn’t Have to be this Hard As a retailer, your investments in a modern customer experience shouldn’t result in added risk to your IT environment. Also, automation plays an important role in IT operations. IT teams today can (and should!)

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Retail TouchPoints

JULY 10, 2024

The ability to gather information from mobile app sales, social media and points of sale may be especially helpful for understanding a brand’s relationship to the customer, and the Gen Z cohort more specifically.

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Retail TouchPoints

AUGUST 22, 2023

Associates will need to install the mobile Point of Sale App on their iPhones to use it. Morgan Payments powers the Tap to Pay on iPhone service, which can accept credit and debit cards, Apple Pay and NFC-enabled digital wallets.

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Retail TouchPoints

NOVEMBER 18, 2022

Additionally, National Retail Solutions (NRS) , which provides point-of-sale and other store management solutions for more than 17,000 bodegas and neighborhood convenience stores, is partnering with Uber Direct to support same-day delivery offerings. “Our NRS supports more than 20,000 active POS terminals.

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Retail TouchPoints

OCTOBER 31, 2023

The 23-year-old organization has conducted hundreds of research projects, including interviews of criminals about the criteria they use when deciding which stores to hit. Be tough — but preserve the customer experience. This could help them harmonize twin goals — deterring crooks and preserving the customer experience.

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Retail TouchPoints

JULY 17, 2023

Apart from refrigerators, Walmart utilizes IoT sensors to remotely control its HVAC systems in stores in a particular U.S. region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience. Exceptional customer experience. Self-checkout.

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Retail TouchPoints

FEBRUARY 16, 2024

“At Starbucks, we have challenged ourselves to imagine what’s possible when we take a closer look at the many ways our partners and customers interact with us and experience our stores every day,” said Katie Young, SVP of Store Operations at Starbucks in a statement.

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Retail TouchPoints

FEBRUARY 9, 2022

Stripe will be the first payment platform to offer the service to business customers, including the Shopify Point of Sale app this spring. Tap to Pay on iPhone will be available to participating payment platforms and their app developer partners to leverage in software developer kits (SDKs) in an upcoming iOS software beta.

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Retail TouchPoints

AUGUST 11, 2023

Business leaders need to know when it’s appropriate to ask customers for tips, and how much, or risk alienating customers who are fed up with the constant nudging. On most tablet-based point-of-sale systems, you can customize the tip percentages your customers choose from on the tip screen.

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Retail TouchPoints

SEPTEMBER 7, 2023

Aēsop operates approximately 400 points of sale across the Americas, Europe, Australia, New Zealand and Asia, with a recent advance into China, where the brand opened its first store in 2022.

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Retail TouchPoints

JULY 20, 2023

When members of the restaurant’s loyalty program hover their palm over the reader, associates can pull up their MyPanera account information, greet the guest by name and provide a customized experience, including palm-based payment.

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I Vend

AUGUST 13, 2023

So the first common feature we see in successful retailers is their customer-centricity. They put customer requirements at the heart of store operations – whether that’s merchandise, functionality online store functionality, omnichannel retail transactions, returns policy, payment options, in-store service, or tailored loyalty programs.

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Retail TouchPoints

APRIL 11, 2024

Retailers come to us to brainstorm and create AI-enabled products and services that won’t just deliver new revenue and reduce costs, but instead will fully transform the customer experience. They don’t want to wait a few years; they want to deploy game-changing AI frameworks today.

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Retail TouchPoints

DECEMBER 13, 2023

Here are four ways retailers can level up their store experience to boost customer engagement, brand affinity, and brand loyalty: Integrate Technology to Enhance the Customer Experience Successful retailers seamlessly blend technology into their physical spaces while keeping a personalized, human feel.

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Retail TouchPoints

NOVEMBER 12, 2024

1WorldSync’s 2024 Consumer Product Content Benchmark report revealed that 64% of shoppers have scanned a QR code on a product while shopping in-store. With a quick click on a smartphone, these customers have accessed hidden content, exclusive deals and lightning-fast checkouts. The result?

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Retail TouchPoints

JUNE 23, 2023

Increasingly, however, their focus has turned to the large amounts of data processed at the “edge,” and not just transactional information: inventory, sensor, capacity, video, performance — across tens to hundreds of devices in each store. Take cloud point-of-sale (POS), for example. Edge systems process data in real time.

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Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. If a customer walks into a store and says, ‘My hands are full, ship it to me,’ that’s one experience we have to offer.

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Retail TouchPoints

OCTOBER 27, 2024

Along the back of the space’s ground floor are floor-to-ceiling high-definition micro-LED displays, and the store’s glass frontage allows passersby to see the head-turning screens. The space also features an integrated payment system, allowing brands to use it as a point of sale, with products stored in a basement floor stockroom.

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Retail TouchPoints

APRIL 3, 2024

By programming your displays to showcase user-generated content, like brand mentions or customer reviews, you tap into a stream of authenticity and relevance. This reflects real-life customer experiences with your products and encourages others to engage with your brand on social media platforms.

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Retail TouchPoints

FEBRUARY 21, 2023

Any disruption to the wired network due to a fiber cut, network error or human lapse will result in the store going offline. 5G provides an alternate method to keep the store connected at all times. Circle K , and AutoZone are already using 5G to connect their stores. Tractor Supply Co.

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RETAIL MANAGEMENT SOFTWARE

DECEMBER 12, 2022

In addition, investments in the right retail technology can improve the overall customer experience, even when there is a staff shortage. Mobile POS enables a convenient and seamless customer experience, giving store associates more tools to help shoppers at the moment, wherever they are. Instant Product Search.

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Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

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Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

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Retail TouchPoints

MAY 31, 2023

Why Digital Signage is the Wave of the Future in Retail When digital signage is referenced, especially in retail, it’s often associated with digital screens flipping through deals, specials or other offers near the point of sale. Although those are important elements, digital signage can go well beyond that kind of limited use case.

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Retail TouchPoints

MAY 23, 2022

The next step for the 112-year-old floral and gift brand is offering its partner florists updated features within its new MercuryOnline (MOL) platform, powered by Shopify , which FTD CTO Matt Powell describes as “ how digital commerce interfaces with store operations.”.

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I Vend

JULY 10, 2023

Customers must be able to engage in the way that suits them, and we know that they tend to be ‘channel blind’ – that is, they don’t think about which channel they are using, just what is the most convenient. That means that your in-store point of sale (POS) must be fully integrated with your digital commerce store.

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Retail TouchPoints

OCTOBER 8, 2024

Later this month, Sam’s Club will reopen a tornado-damaged store in Grapevine, Texas that will feature displays of online-only products where the checkout lanes would be in a typical store, as well as four times more space for associates to assemble ecommerce orders, according to CNBC and confirmed by the retailer.

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Retail TouchPoints

NOVEMBER 19, 2024

What’s more, point-of-sale data can provide general evidence about the sales impact of those efforts. The power of in-store media in driving sales has long been documented.

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