Retail TouchPoints

AUGUST 15, 2023

“Retailers spend all these marketing dollars to bring shoppers to their site, showcase their products and provide an experience, but 76% of shoppers abandon their cart prior to purchase,” said Shilpi Narang, SVP, Customer Experience at Bolt in an interview with Retail TouchPoints.

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Retail TouchPoints

NOVEMBER 11, 2021

The agenda for the virtual 2021 Retail Innovation Conference , taking place Nov. 16 and 17, has been designed to provide practical answers to the most pressing questions on retailers’ minds today. Curious about how consumer attitudes and behaviors are evolving?

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Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

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Retail TouchPoints

AUGUST 25, 2020

Non-essential retailers around the world have been devastated by COVID-19, with many experiencing everything from store closures to unprecedented drops in sales. To withstand the crisis, many retailers adopted new and innovative strategies to stay connected with shoppers and ring sales while their brick-and-mortar locations remained closed.

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Retail TouchPoints

APRIL 23, 2024

where recently released figures for Q4 2023 show that sales reached nearly $325 billion. Ecommerce continues to climb to new heights in the U.S., But America looks set for an ecommerce war. Having spent a whopping $3 billion on online advertising in the U.S.

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Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. To accomplish this, operational models need to be adapted quickly.

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Retail TouchPoints

DECEMBER 21, 2023

It’s no secret that retailers and brands have become obsessed with driving conversion in their quest to recover the more than half of shoppers who abandon checkout before completing their purchase. After all, “conversion rate optimization” is one of the more common catchphrases in today’s retail industry.

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Retail TouchPoints

JUNE 15, 2022

Still, many retailers are opening fewer and often smaller stores with increasing expectations for top-notch experiences. The chatter of the store “being dead” is evolving from belief that the physical store is fading amid the shift to digital, to seeing that it’s the role of the store that is changing — and a vital one at that.

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Retail TouchPoints

DECEMBER 16, 2021

Walmart is expanding its ability to offer shoppable content at multiple touch points by teaming up with the streaming, social buying and selling platform TalkShopLive. The retailer can now provide this content via embeddable videos across Walmart.com, multiple media outlets, brand and talent sites and social platforms.

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Retail TouchPoints

JULY 14, 2020

As the LUXIE brand has grown to become a global DTC cosmetic tools brand sold in 160 countries, its consumer base has shifted from an average age of under 20 to a 30- to 45-year-old demographic.

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Retail Minded

APRIL 7, 2022

This expectation to be able to pay how, when & with what device or platform is something that permeates Gen Z spending habits, meaning traditional payment & point of sale technologies need to keep up. A WINDOW INTO THE FUTURE.

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Retail TouchPoints

DECEMBER 11, 2024

A trusted tax solution not only better ensures compliance; it also contributes to a consistent overall customer experience and allows organizations to focus on more strategic initiatives. Prior to joining Vertex, Olanday worked for Ikea and EY. He has a B.S. in information and decision sciences from Carnegie Mellon University.

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