Retail TouchPoints

DECEMBER 3, 2024

And while the retailer has embraced ecommerce, its focus hasn’t wavered from providing an experiential, discovery-oriented in-person shopping experience for a wide range of product categories including apparel, décor, beauty and gifts. We look at ourselves as the antithesis of online shopping. that opened in 1964.

Shopping 227

Shopping ATS Visual Merchandising Location 227

Retail TouchPoints

MARCH 4, 2024

The customer experience is paramount to the success of today’s retailers. This includes enhancing in-store inventory, delivery services and even the personalization of customer service. However, when it’s time to check out, how do payment options factor into that customer experience?

Finance 254

Finance Payment Services Consumer Shopping 254

Retail TouchPoints

NOVEMBER 12, 2024

1WorldSync’s 2024 Consumer Product Content Benchmark report revealed that 64% of shoppers have scanned a QR code on a product while shopping in-store. With a quick click on a smartphone, these customers have accessed hidden content, exclusive deals and lightning-fast checkouts. The result?

Shopping 214

Shopping Checkout Consumer Point of Sale 214

Retail TouchPoints

AUGUST 21, 2024

Consumers are changing how they shop and who they shop with, and now brands are taking notice. Traditionally, retail spaces have been associated with social interaction and shared experiences, serving as bustling hubs for family outings and social gatherings among friends. Shopping alone may be the answer.

Shopping 258

Shopping Kiosk Fulfillment Consumer 258

Retail TouchPoints

FEBRUARY 6, 2024

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.

Location 206

Location Shopping Fast Fashion Checkout 206

Retail TouchPoints

MAY 17, 2024

Lucky for me, my local ShopRite just started offering Instacart ’s Caper Carts , so I had the chance to get some work done while also doing my weekly grocery shopping (talk about multi-tasking). Smart shopping carts are [an easy way for] retailers to dip their toes into [autonomous checkout]. Those grapes end up being $17 ?!

Checkout 242

Checkout Shopping Kiosk Supermarket 242

Retail TouchPoints

JULY 9, 2024

The retailer is in the midst of rolling out new next-generation store technology, including new point-of-sale (POS) hardware and software, as well as upgrading its stores’ WiFi and network bandwidth. We’ve invested “surgically” in some [aspects of the customer experience], such as when they’re browsing or searching online.

Point of Sale 268

Point of Sale Payment Services Customer Experience Department Stores 268

Retail TouchPoints

MAY 29, 2024

AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market. Tailoring Hospitality Guest Experiences Hotels, resorts and bed-and-breakfasts can increase revenues by successfully selling additional services during a guest’s stay.

Merchant Services 280

Merchant Services Kiosk Point of Sale Department Stores 280

Retail TouchPoints

SEPTEMBER 30, 2020

Walmart has unveiled a reimagined store design, with a new look and feel that focuses on a digitally enabled shopping experience. At the entrance, clean, colorful iconography and a store directory welcome customers and encourage them to download and use the Walmart app while they shop.

Shopping 231

Shopping Checkout Payment Services Kiosk 231

Retail TouchPoints

SEPTEMBER 11, 2023

The rise of online shopping. But now, it has its sights on changing the world of in-store shopping. In-person shopping is enjoying a surge in popularity. Retailers have taken notice of this shift and are increasingly turning toward experiential retail to meet changing customer preferences. The most obvious impact?

Point of Sale 225

Point of Sale Customer Experience Shopping Location 225

Retail TouchPoints

SEPTEMBER 4, 2024

In today’s world, a stellar customer experience (CX) isn’t just a nice perk with which to provide customers — it’s table stakes. Consumer expectations are at an all-time high, and retailers need to ‘wow’ customers at every single touch point or risk losing them.

Point of Sale 258

Point of Sale Customer Experience Checkout Consumer 258

Inside Retail

APRIL 29, 2023

As Australians adopt the latest digital payment methods, the future of frictionless, automated transactions will offer a completely new customer experience. Consumers, too, preferred to use contactless payments or to shop online. 7 PwC, Frictionless – the future of shopping, November 2022.

Merchant Services 130

Merchant Services Payment Services Customer Experience Point of Sale 130

Retail TouchPoints

FEBRUARY 9, 2022

Stripe will be the first payment platform to offer the service to business customers, including the Shopify Point of Sale app this spring. Tap to Pay on iPhone will be available to participating payment platforms and their app developer partners to leverage in software developer kits (SDKs) in an upcoming iOS software beta.

Payment Services 282

Payment Services Point of Sale Checkout Consumer 282

Retail TouchPoints

MAY 27, 2022

H&M Group is rolling out a pilot of several new tech-enabled in-store shopping solutions at COS stores in the U.S., Throughout 2022 we will test a new frictionless and personalized shopping experience — from the fitting room to checkout,” said Alan Boehme, CTO at H&M Group in a statement.

Checkout 268

Checkout Payment Services ATS Returns 268

Retail TouchPoints

OCTOBER 31, 2024

As Google shares, that might look like a notification from your favorite coffee shop on their new daily special or an update if your assigned seat on your boarding pass changes. This is a game changer for retailers, which now have the ability to message customers with a mobile wallet pass across Android and iOS devices.

Marketing 242

Marketing Customer Experience Consumer Point of Sale 242

Retail TouchPoints

OCTOBER 30, 2023

DCC is an optional service offered at the point of sale, allowing customers to view the cost of their purchases in their home currency. Consumers, on the other hand, should compare rates at the point of sale with those provided by their card issuer to ensure they are getting a good deal. Benefits for Retailers 1.

Merchant Services 231

Merchant Services Payment Services Point of Sale Consumer 231

Retail TouchPoints

DECEMBER 11, 2024

The holiday shopping season appears to start earlier each year, with Black Friday and Cyber Monday deals extending for weeks and retailers constantly competing for consumers attention. Additionally, the checkout process must remain consistent whether consumers are shopping in-store, online or using the retailers app.

Point of Sale 213

Point of Sale Returns Checkout Shipping 213

Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. Now, they have the added appeal of more hygienic shopping as well. Still, other innovative frictionless tech featured throughout the shopper’s journey can improve the customer experience.

Payment Services 293

Payment Services Checkout Customer Experience Point of Sale 293

Inside Retail

JUNE 18, 2024

So it is crucial in this space for retailers to focus not just on the acquisition space, but more so than ever, how they retain their customers and create customer experiences that drive loyalty. Strategising the channel mix to acquire new customers is important to brands and a key to success.

Customer Experience 264

Customer Experience Promotions Returns Point of Sale 264

Retail TouchPoints

JANUARY 26, 2022

For those not familiar, it’s an enormous structure, and like most auto-centric suburban shopping centers, it’s surrounded by acres of parking spaces. Supreet Barhay: Even before the pandemic, we were looking at ways shopping centers could draw more foot traffic by creating additional places for community and engagement.

Outdoor 290

Outdoor Shopping Kiosk Customer Experience 290

Retail TouchPoints

AUGUST 22, 2023

The service, which Sephora is now rolling out across all of its freestanding stores, will allow customers to pay for their purchases anywhere there’s WiFi or cellular service available. Associates will need to install the mobile Point of Sale App on their iPhones to use it.

Merchant Services 222

Merchant Services Payment Services Point of Sale Checkout 222

Retail TouchPoints

DECEMBER 26, 2024

For consumers, grocery shopping has become a multi-location event, with shoppers visiting an average of 5.2 These time-saving and convenient offerings make it easier than ever for shoppers to take an a la carte approach to their food shopping. One technology solution that enriches customer experience is self-checkout.

Grocer 178

Grocer Checkout Customer Experience Promotions 178

Retail TouchPoints

JULY 8, 2021

Unibail-Rodamco-Westfield (URW), owner of Westfield shopping centers in the U.S., The companies will jointly invest in new customer experiences, events, marketing and on-premise advertising at Westfield shopping centers across the country, with plans to take the partnership global in the coming months.

Promotions 261

Promotions Advertising Returns Customer Experience 261

Retail TouchPoints

JULY 8, 2022

Say Farewell to Cart Abandonment, Welcome Loyal Customers. Customers that have a positive point-of-sale financing experience are more likely to repeat purchases from that retail brand if the BNPL option is white-labeled for the retailer.

Merchant Services 229

Merchant Services Payment Services Point of Sale Checkout 229

I Vend

JANUARY 13, 2022

Learn more After the crazy busyness of the holiday shopping season comes…the crazy busyness of the returns season. That’s a quarter of all returns squeezed into around 10% of the shopping year. . Planned returns – the growth of online shopping has dramatically increased returns.

Customer Experience 98

Customer Experience Returns Management Inventory Management 98

Retail TouchPoints

JULY 5, 2024

In today’s digital-first marketplace, consumer expectations for flawless shopping experiences, whether in-store or online, have reached unprecedented heights and are putting pressure on retailers to provide an “always on” business model.

Payment Services 235

Payment Services Customer Experience Inventory Management Consumer 235

Retail Focus

JUNE 21, 2023

By investing in technology, bricks and mortar businesses give themselves the best possible chance to survive and even thrive during these economically turbulent times, by encouraging repeat store visits and purchases through enhanced customer experience (CX) and smarter business decisions.

Point of Sale 173

Point of Sale Customer Experience Checkout Store Layout 173

Inside Retail

JANUARY 21, 2024

The luxury market is categorised by its exclusivity, maintained through a combination of high price points, consciously limited product volumes, reputation and customer experience, amongst other factors. billion in 2024. Longchamp manages 325 direct-to-consumer stores through 25 distribution subsidiaries around the world.

Department Stores 262

Department Stores Boutique Fashion Accessories 262

Independent Retailer

JULY 29, 2022

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.

Customer Experience 93

Customer Experience Shrinkage Checkout Inventory Management 93

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely.

Payment Services 206

Payment Services Inventory Management Checkout Loss Prevention 206

Retail TouchPoints

DECEMBER 11, 2024

On Sunday I did my weekly shopping at the store to find out if Amazon Fresh might be able to fill the hole left by Fairway, literally and figuratively. Not to mention that the delis prepared food section offered very little to entice someone to take a break from shopping and sit down to eat. billion acquisition of Whole Foods.

Checkout 219

Checkout Grocer Kiosk Promotions 219

Retail TouchPoints

OCTOBER 31, 2023

Sadly, in addition to imagining how people will shop the store, designers need to think harder about how they might steal from it, too. That means asking questions like: What more can be done to deter theft using store layout, customer flow, shelf height, mirrors, lighting and the placement of gondolas, merchandise and security cameras?

Loss Prevention 242

Loss Prevention Sporting Goods Customer Experience Store Layout 242

365 Retail

MAY 19, 2021

Among many others, one thing we have missed over the past months is without a doubt the real-life shopping experience. Shopping online is great, but it is nothing like strolling through the aisles of your favourite store, physically touching the items or discovering new trends first-hand.

Customer Experience 103

Customer Experience Shopping Consumer Point of Sale 103

Retail TouchPoints

APRIL 11, 2024

But while AI is already delivering big changes to retailers’ bottom lines, it hasn’t yet truly transformed the way consumers shop. Retailers come to us to brainstorm and create AI-enabled products and services that won’t just deliver new revenue and reduce costs, but instead will fully transform the customer experience.

Consumer 256

Consumer Customer Experience Checkout Shopping 256

Retail Focus

AUGUST 24, 2022

in size; competing in the furniture shopping hub in London. . Split over two floors, the space had to transport customers from the high footfall, high traffic street into a cool, smart, and sophisticated space with walk-in room sets showcasing the brand’s rich collection.

Point of Sale 299

Point of Sale Location Customer Experience Management 299

Retail TouchPoints

MARCH 3, 2022

As part of our commitment to be a digital-first, omni-always retailer, we are making it easier and more convenient than ever to shop at Bed Bath & Beyond,” said John Hartmann, COO at Bed Bath & Beyond and President of buybuyBABY in a statement.

Checkout 235

Checkout Customer Experience Location Planning 235

Inside Retail

MARCH 21, 2024

Located within Chadstone shopping centre, the largest shopping centre in Australia, the tweaked design comes as Vicinity Group invests in making Chadstone a renowned food destination in addition to being known as the nation’s “fashion capital.”

Supermarket 278

Supermarket Beauty and Health Point of Sale Shopping 278