Retail TouchPoints

DECEMBER 5, 2024

And process returns of stuff people don’t want! Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — the fulfillment scenarios really are endless. And don’t forget that they need to sell stuff! They likely need to host events, too, since store events are all the rage.

Payment Services

Retail TouchPoints

FEBRUARY 25, 2025

Customers enter the store, select their items and exit, with purchases being automatically processed through their mobile payment method. Sports stadiums, with their combination of limited square footage and shoppers eager to return to the game, have become optimal locations for autonomous stores.

Checkout

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. Streamlined Customer Relationship Management (CRM) A centralized database is a game-changer for customer relationship management (CRM).

Inventory Management

Inside Retail

JULY 10, 2025

When customers feel understood and valued, they are more likely to make repeat purchases, increase their average basket size, and remain loyal to your brand over time. Enhanced marketing return on investment (ROI): Targeted campaigns, powered by precise data, drastically reduce wasted ad spend.

Supermarket

Retail Focus

DECEMBER 12, 2024

Investors are returning to the market with growing volumes, particularly in Southeast Europe and the UK, adopting an opportunistic strategy centred around winning concepts. The retail market of 2025 will become a complex ecosystem where attracting top brands, creating the right concepts, and improving customer experiences are essential.

Marketing

Retail TouchPoints

JULY 7, 2025

Only customers feel that something isn’t right, and when those disruptions occur, they don’t report them, but just leave, frustrated and unlikely to return. Because no amount of marketing spend can win back a customer who feels like your platform failed them.

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Retail TouchPoints

APRIL 22, 2025

The company was founded by two veterans of fellow circular economy tech solution Happy Returns , Andy Downard and Josh Packard, and uses AI to tackle one of the trickiest facets of secondhand retail pricing.

Thrift Store

I Vend

JUNE 17, 2025

Whether you run a grocery chain that scans thousands of SKUs an hour or a boutique with unpredictable footfall, a point-of-sale outage stalls revenue, frustrates shoppers, and invites errors that open the door to fraud. Fraud can cost retailers millions annually—not just in stolen goods or false returns, but in eroded customer trust.

Payment Services

M19 Retail

DECEMBER 4, 2024

Mobile POS systems (mPOS) have emerged as a powerful tool for retailers to meet these expectations while simultaneously streamlining operations, enhancing flexibility, and driving sales. Here’s a closer look at the transformative impact of mobile pos systems on the retail experience.

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Small Biz Trends

JULY 26, 2025

POS experience refers to how customers interact with point-of-sale systems during transactions. A well-optimized POS experience can lead to higher customer satisfaction and loyalty. A robust POS system enhances transaction efficiency, reduces errors, and improves staff productivity at the point of sale.

Payment Services

Retail TouchPoints

MARCH 3, 2025

In the highly competitive retail market, businesses are leveraging technology to strengthen brand loyalty and enhance consumer experiences in ways that only science fiction writers could have imagined 40 years ago. Looking ahead, retailers have an opportunity to redefine the customer experience through trust and security.

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Small Biz Trends

JULY 22, 2025

Leverage mobile technology for accurate inventory counts and real-time data access, enhancing operational efficiency and customer experience. Furthermore, FSN Analysis categorizes inventory by sales velocity , helping you organize fast, slow, and non-moving items for better stock rotation.

Inventory Management

Small Biz Trends

JUNE 26, 2025

Key Takeaways Understand Your Market: Analyze customer demographics and preferences to tailor offerings and optimize inventory based on local demand. Enhance Store Layout and Design: Create an inviting atmosphere with thoughtful product placement to improve customer experience and encourage impulse buying.

Inventory Management

Storis

JUNE 4, 2025

Forward-thinking mid-sized retailers are carving out competitive advantages not by mimicking big-box tactics, but by embracing strategic technology , optimizing their operations, and delivering standout customer experiences. Deliver an Exceptional Customer Experience When you can’t outspend your competitors, out-service them.

Home Furnishings

I Vend

APRIL 2, 2025

You know that its more than simply a point of sale, and that it offers a comprehensive platform for managing the entire retail operation. They expect to be able to earn and redeem loyalty points in the same way regardless of how they shop and receive promotions that apply online and in the brick and mortar store.

Management

Small Biz Trends

JUNE 8, 2025

This number allows you to file tax returns and hire employees. If you plan to collect sales tax on your donut sales, register with your state’s tax authority for a State Sales Tax Number. Ensure clear visibility of the menu and products, helping customers make quick decisions.

Payment Services

Small Biz Trends

JULY 12, 2025

For instance, positioning key items at eye level can increase sales. Discover how to optimize your retail space and improve customer experience through practical tips that drive results. An effective retail store layout design improves navigation, making it easier for customers to find what they need.

Store Layout

Inside Retail

OCTOBER 14, 2024

The biggest setback came in 2020 when I returned to Vietnam and decided to open a restaurant and farm in Da Lat. Despite its rapid growth and high demand from customers, Ther Gab has not yet opened a brick-and-mortar store. “In Unfortunately, among other challenges, Covid-19 hit, and I had to shut down operations, incurring losses.”

Fashion

Small Biz Trends

JUNE 21, 2025

Ticket Purchase : Customers approach your counter, request tickets for specific games, and inform you of their preferred numbers or quick-pick options. Verification : You scan the ticket or enter details into your point-of-sale system to generate a ticket printout.

Payment Services

I Vend

FEBRUARY 21, 2025

Integration, on the other hand, means that all financial transactions sales and refunds are sent automatically to the accounts module of your ERP, with no human touch and no errors. Tax calculations are based on 100% accurate data, for greater compliance, and your data is instantly visible for reporting.

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V Count

JULY 1, 2025

In this easy-to-understand guide, we will share helpful tips and strategies that have been proven to increase sales in restaurants. We will talk about everything from understanding your customers’ experience to creating marketing plans that really connect with the people you want to serve.

Promotions

Retail TouchPoints

MAY 30, 2024

Retailers can take advantage of these popular touch points to connect with and engage shoppers in three ways. The most effective way to strengthen the customer experience is to elicit feedback. Yet, since customers are often in a rush, it can be challenging to gather valuable feedback. Developing a feedback loop.

Checkout

Retail TouchPoints

MAY 2, 2023

It’s meant to be quite simple for a shopper, but as an ecommerce retailer, you know it’s not that easy — especially if the customer changes their mind and wants to return said magical shipment back to your shop. What happens next, by way of return experience, most certainly impacts whether they will purchase from your business again.

Customer Retention

I Vend

JANUARY 13, 2022

iVend Retail Management Suite iVend’s retail technology helps retailers in returns management. Learn more After the crazy busyness of the holiday shopping season comes…the crazy busyness of the returns season. It is estimated that up to 25% of all returns happen in the period between Christmas and the end of January.

Customer Experience

Retail TouchPoints

MAY 27, 2022

including new payment and checkout options, personalized styling facilitated by smart mirrors and upgraded delivery and return options. H&M also is testing “new checkout solutions and enhanced, more sustainable delivery and return options,” but didn’t provide additional details on what those offerings might look like. “We

Checkout

Retail TouchPoints

MARCH 11, 2021

Amid this significant shift to online, however, order fulfillment has been a drag on profit margins, according to The New Store Experience Imperatives in High-Touch Retail. The report also identified the need for retailers to create frictionless customer experiences across physical and digital touch points.

Fulfillment

Inside Retail

APRIL 8, 2025

In a rush to create a shopping environment that wows customers and entices them to spend, many retailers overlook the payment process’s impact on the overall customer experience. Retailers overlook that the payment experience can be their last memory of the store and influence their decision to return or not.

Payment Services

Inside Retail

MARCH 17, 2022

It connects, on a centralised and measurable platform, several touchpoints and interactions a customer has with the brand or business: payments, rewards, inventory, delivery options, product return, supply chain, fulfilment options, and more. Here are four of the most common uses of unified commerce in customer journeys.

Drop-Shipping

Retail TouchPoints

DECEMBER 16, 2022

As the world recovers from the pandemic and consumers return to the high street, retailers are eager to capitalize on the increased footfall by providing an exceptional in-store experience. With retailers grappling with the labor shortage, alternative solutions must be sought to mitigate any negative impact on in-store sales.

Payment Services

Retail TouchPoints

JULY 8, 2021

has entered a multi-year national partnership with buy now, pay later solution Afterpay to support retailers in offering flexible payment solutions to returning shoppers. Unibail-Rodamco-Westfield (URW), owner of Westfield shopping centers in the U.S.,

Promotions

Retail TouchPoints

OCTOBER 28, 2021

These sensors are programmed to know when a product gets picked off a shelf, when it is returned or when it leaves the store. Hitachi’s automated shop technology uses lidar (light detection and ranging) sensors instead of relying on cameras and video. Using lidar allows for installations that are both compact and unobtrusive.

Checkout

Retail TouchPoints

AUGUST 5, 2024

The Paper Store promises top-notch customer service in its 100+ brick-and-mortar stores, with associates helping shoppers choose from its widely varied assortment of apparel, accessories, jewelry, water bottles and even packaged food from Stonewall Kitchen (along with paper, pens and school supplies, of course).

Inventory Management

Retail TouchPoints

DECEMBER 13, 2023

For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. Technology is going to be central [to the store experience] — it has to be. customer experience). Did you open up the lifetime value of an existing customer? Are consumers returning products less often?

Loss Prevention

Inside Retail

JUNE 18, 2024

So it is crucial in this space for retailers to focus not just on the acquisition space, but more so than ever, how they retain their customers and create customer experiences that drive loyalty. Strategising the channel mix to acquire new customers is important to brands and a key to success.

Customer Experience

Retail TouchPoints

SEPTEMBER 25, 2024

Experiences to Remember According to Raydiant’s State of Consumer Behavior report, more than four out of every five consumers will likely return to a store after a positive in-store experience. In fact, the approach may backfire, delivering diminished returns and even loss. Lynne Laba is the Head of U.S.

Consumer

Retail TouchPoints

JUNE 2, 2023

For our customers it’s all about breadth.” Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience. The retailer has seen digital sales shift away from next-day deliveries, which now account for just 18.2%

Inventory Management

Retail TouchPoints

FEBRUARY 5, 2021

Additionally, there will be a wave of returns that will need to be properly managed and tracked in a way that promotes profitability and customer satisfaction. Finally, the first half of January brings an additional peak season for retailers as customers make their way online or into stores for gift card redemptions. Next Steps.

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