Inside Retail

MARCH 17, 2022

It connects, on a centralised and measurable platform, several touchpoints and interactions a customer has with the brand or business: payments, rewards, inventory, delivery options, product return, supply chain, fulfilment options, and more. Here are four of the most common uses of unified commerce in customer journeys.

Checkout 246

Checkout Drop-Shipping Payment Services Inventory Management 246

Retail TouchPoints

DECEMBER 16, 2022

As the world recovers from the pandemic and consumers return to the high street, retailers are eager to capitalize on the increased footfall by providing an exceptional in-store experience. With retailers grappling with the labor shortage, alternative solutions must be sought to mitigate any negative impact on in-store sales.

Payment Services 274

Payment Services Checkout Returns Customer Experience 274

Inside Retail

JUNE 18, 2024

So it is crucial in this space for retailers to focus not just on the acquisition space, but more so than ever, how they retain their customers and create customer experiences that drive loyalty. Strategising the channel mix to acquire new customers is important to brands and a key to success.

Customer Experience 264

Customer Experience Promotions Returns Point of Sale 264

Retail TouchPoints

JULY 8, 2021

has entered a multi-year national partnership with buy now, pay later solution Afterpay to support retailers in offering flexible payment solutions to returning shoppers. Unibail-Rodamco-Westfield (URW), owner of Westfield shopping centers in the U.S.,

Promotions 261

Promotions Advertising Returns Customer Experience 261

Retail TouchPoints

OCTOBER 28, 2021

These sensors are programmed to know when a product gets picked off a shelf, when it is returned or when it leaves the store. Hitachi’s automated shop technology uses lidar (light detection and ranging) sensors instead of relying on cameras and video. Using lidar allows for installations that are both compact and unobtrusive.

Checkout 260

Checkout Target Market Promotions Returns 260

Retail TouchPoints

JULY 10, 2024

The ability to gather information from mobile app sales, social media and points of sale may be especially helpful for understanding a brand’s relationship to the customer, and the Gen Z cohort more specifically. Hungry for the next novelty, many will return to that venue only if there is something new to experience.

Point of Sale 258

Point of Sale Location Consumer Customer Experience 258

Retail TouchPoints

DECEMBER 13, 2023

For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. Technology is going to be central [to the store experience] — it has to be. customer experience). Did you open up the lifetime value of an existing customer? Are consumers returning products less often?

Loss Prevention 320

Loss Prevention Visual Merchandising Sporting Goods Store Operations 320

Retail TouchPoints

AUGUST 5, 2024

The Paper Store promises top-notch customer service in its 100+ brick-and-mortar stores, with associates helping shoppers choose from its widely varied assortment of apparel, accessories, jewelry, water bottles and even packaged food from Stonewall Kitchen (along with paper, pens and school supplies, of course).

Inventory Management 261

Inventory Management Point of Sale Promotions Jewelry 261

Retail TouchPoints

MAY 24, 2024

To create a competitive experience, the back end of a merchant’s in-store and online business needs to be unified, ultimately creating a front-end experience that is consistent and cohesive.

Merchant Services 261

Merchant Services Payment Services Fulfillment Checkout 261

Retail TouchPoints

JUNE 2, 2023

For our customers it’s all about breadth.” Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience. The retailer has seen digital sales shift away from next-day deliveries, which now account for just 18.2%

Inventory Management 273

Inventory Management Management Fulfillment Supply Chain Management 273

Retail TouchPoints

SEPTEMBER 25, 2024

Experiences to Remember According to Raydiant’s State of Consumer Behavior report, more than four out of every five consumers will likely return to a store after a positive in-store experience. In fact, the approach may backfire, delivering diminished returns and even loss. Lynne Laba is the Head of U.S.

Consumer 260

Consumer Point of Sale Returns Marketing 260

Retail TouchPoints

FEBRUARY 5, 2021

Additionally, there will be a wave of returns that will need to be properly managed and tracked in a way that promotes profitability and customer satisfaction. Finally, the first half of January brings an additional peak season for retailers as customers make their way online or into stores for gift card redemptions. Next Steps.

Payment Services 227

Payment Services Returns Specialty Retailers Promotions 227

Retail TouchPoints

JULY 27, 2020

And the backlash — the desire for a return to substantive human interactions — had already begun too. Faster checkouts can reduce long lines conditioned by social distancing, while the greater cleanliness associated with contactless appeals to consumers reluctant to touch anything at the point-of-sale.

Retail Trends 240

Retail Trends Payment Services ATS Checkout 240

365 Retail

MAY 19, 2021

Only 8% of consumers globally said in-store sanitary measures affected their shopping experience. Consumers today are nostalgic for a pre-pandemic experience and the return to normalcy will be a catalyst in the boom in retail commerce. The post Customer experience: Nostalgia, the weapon of the future post-crisis?

Customer Experience 104

Customer Experience Shopping Consumer Point of Sale 104

Retail TouchPoints

JUNE 10, 2024

For example, you can look at people who have viewed a certain number of products on the website, have returned to the site multiple times and have an account, then target them with an ad. For example, we can look at an apparel company that prompts a customer to share their clothing sizes in their account details.

Marketing 293

Marketing Accounting Customer Experience Point of Sale 293

Retail TouchPoints

DECEMBER 23, 2021

Design for retail experiences is a hot topic of conversation, especially as shoppers return to stores for the holiday season, still under the influence of a COVID pandemic. Or it’s a harsh sounding story, with the continuous ringing and beeping of cash registers at point of sale.

Payment Services 274

Payment Services Location Customer Experience Consumer 274

Retail TouchPoints

FEBRUARY 6, 2024

Shoppers also can use the mirrors to request that sales associates bring specific items to the dressing room, and the store features lockers where shoppers can pick up items they’ve ordered online.

Location 267

Location Shopping Fast Fashion Checkout 267

Retail TouchPoints

MARCH 31, 2023

Reputational Damage What often takes them over the top and forces them to look at it anew is that they know the traditional customer journey, from their app to the bank’s app and back again, is fraught with complexity and poor customer experience. Many customers bail at this point. It’s reckoned that nearly 4.5

Payment Services 273

Payment Services Accounting Point of Sale Customer Experience 273

Retail Gazette

FEBRUARY 6, 2024

The beginning of the year is traditionally a peak period for returns and 2024 has been no exception, with retailers experiencing a surge in unwanted items being sent back. The trend is being driven by several factors, including the cost-of-living crisis, with returns volumes increasing notably.

Customer Experience 52

Customer Experience Returns Inventory Management Point of Sale 52

Retail TouchPoints

NOVEMBER 1, 2023

And many companies now offer risk-free return policies, which some people try to abuse. Customer service: Encourage all customers to resolve any complaints with customer service. Plus, service reps can turn a moment of high friction into a positive customer experience.

Merchant Services 293

Merchant Services Payment Services Customer Experience Consumer 293

Retail TouchPoints

AUGUST 25, 2020

This applies not just to consumers but to workers returning to retail stores as well. There is no ‘returning to normal’. While everyone is looking forward to a time when they can move beyond the pandemic, they remain very cautious, especially in the early days of easing restrictions.

Payment Services 301

Payment Services Consumer Fulfillment Store Operations 301

Retail TouchPoints

DECEMBER 6, 2024

Closing the Loop on Measurement But targeting the right customers is only one piece of the puzzle. Due to their proximity to the point of sale and access to reliable first-party data, RMNs can link ad impressions to purchases with a higher level of accuracy than traditional advertising channels.

Advertising 283

Advertising Sporting Goods Marketing Accounting 283

I Vend

JANUARY 6, 2023

The holiday season is a time for shopping and gift giving – and the New Year is the time for…returns and product return management for retail businesses. Shoppers return goods all year of course, but the post-holiday weeks see an increase in items coming back to stores. Read how our returns management system can help you.

Returns 97

Returns Management Inventory Management Point of Sale 97

Retail TouchPoints

JANUARY 12, 2024

Just Walk Out also provides retailers with analytics data while preserving customers’ privacy, offering aggregated and anonymized analytics around how products are considered, picked up, returned to the shelf and purchased. Amazon emphasized that it does not use or collect any biometric information as part of this data-gathering. “We

Payment Services 261

Payment Services Accounting Checkout Apparel 261

Retail TouchPoints

DECEMBER 5, 2024

And process returns of stuff people don’t want! Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — the fulfillment scenarios really are endless. And don’t forget that they need to sell stuff! They likely need to host events, too, since store events are all the rage.

Payment Services 270

Payment Services Loss Prevention Fulfillment Shipping 270

Retail TouchPoints

JULY 12, 2022

“As many of our customers return to their in-store grocery shopping routines, it’s exciting to introduce new and unique ways for them to shop our stores,” said Leandro Balbinot, CTO for Whole Foods Market in a statement.

Payment Services 289

Payment Services Shopping Marketing Accounting 289

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 21, 2019

Mobile point of sale is relatively new technology, but it is quickly becoming essential or retailers who want to remain competitive in an ever-increasing rapidly evolving retail environment. For starters, your sales staff won’t have to walk to the front of the store every time a customer asks about a product.

Point of Sale 44

Point of Sale Customer Retention Returns Customer Experience 44

Retail TouchPoints

NOVEMBER 11, 2021

Easton Town Center CEO Jennifer Peterson of Steiner + Associates will discuss the innovative solutions they’ve implemented throughout the customer journey, such as centralized pickup and return locations and using AR to improve brand and product discovery. Join the discussion on Nov. 17 from 3 to 3:30 p.m.

Merchant Services 341

Merchant Services Payment Services Consumer Beauty and Health 341

Retail TouchPoints

SEPTEMBER 19, 2023

Customers want to see clothing on hangers, pick them up, feel the fabric, try them on, and may even return the items to other shelves or locations in the store.” “This means products like clothing need to be packaged in bags or boxes — but that’s not always the way people shop for soft goods.

Apparel 273

Apparel Payment Services Checkout Location 273

Inside Retail

JULY 1, 2021

Unified Commerce is making sure product information, images, pricing, inventory, customer service and returns is consistent across the retailer’s physical store, website, marketplaces, social media or wherever the product is viewed.”. To offer a consistent customer experience, your systems need to talk to each other.

Shipping 182

Shipping Point of Sale Customer Experience Fulfillment 182

Inside Retail

DECEMBER 13, 2021

Retailers must break down data silos within their organisations to gain a clearer view and better understanding of their customers’ preferences. Deliver better customer experiences. With a rise in online shopping comes an increase in returns. By truly knowing the customer, retailers can get ahead of returns.

Payment Services 130

Payment Services Returns Customer Experience Consumer 130

Retail TouchPoints

JUNE 1, 2022

Shoppers are returning to stores, again. But if you’re interested in what’s driving retail growth right now, in 2022, you’ve come to the right place. There are 10 Trends unfolding before us right now, very much worth watching. And 2021 was itself a record year for foot traffic.

Checkout 293

Checkout Location Shopping Consumer 293

I Vend

MARCH 9, 2022

Shoppers are returning to retail stores in their droves – where lockdown saw the rapid rise of online purchasing, industry experts are now forecasting a similar upward trajectory for brick and mortar shopping. iVend Retail for Footwear and Apparel iVend helps retailers offer a differentiated shopping experience.

Fashion 98

Fashion Point of Sale Customer Experience Returns 98

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. To accomplish this, operational models need to be adapted quickly.

Payment Services 194

Payment Services Fulfillment Location Consumer 194

Retail Focus

DECEMBER 12, 2024

Investors are returning to the market with growing volumes, particularly in Southeast Europe and the UK, adopting an opportunistic strategy centred around winning concepts. The retail market of 2025 will become a complex ecosystem where attracting top brands, creating the right concepts, and improving customer experiences are essential.

Marketing 264

Marketing Fashion Retail Marketing Management 264

I Vend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Retailers need engaging customer experiences to win back this jaded audience.

Customer Experience 52

Customer Experience Checkout Customer Retention Promotions 52

Retail TouchPoints

JUNE 12, 2020

It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to create a positive customer experience. But as with so many other things, the definition of what constitutes a clean store has been intensified by the COVID-19 pandemic.

Management 189

Management Loss Prevention ATS Store Operations 189