Remove Customer Experience Remove Point of Sale Remove Returns
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The End of a Transaction is Just the Beginning: Fostering Engagement, Loyalty and Return Visits at Checkout

Retail TouchPoints

Retailers can take advantage of these popular touch points to connect with and engage shoppers in three ways. The most effective way to strengthen the customer experience is to elicit feedback. Yet, since customers are often in a rush, it can be challenging to gather valuable feedback. Developing a feedback loop.

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How AI-Driven Search and Personalization Boosted AOV 5.5% for Freedom Furniture

Retail TouchPoints

Additionally, Freedom Furniture adopted an SAP Commerce selling module thats accessible by store associates via store POS terminals, enabling customers to purchase these third-party products in stores and have them delivered directly to their home.

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How Retail Returns Influence Customer Retention

Retail TouchPoints

It’s meant to be quite simple for a shopper, but as an ecommerce retailer, you know it’s not that easy — especially if the customer changes their mind and wants to return said magical shipment back to your shop. What happens next, by way of return experience, most certainly impacts whether they will purchase from your business again.

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How Clarks Transformed into an Omnichannel Powerhouse Without Missing a Step

Retail TouchPoints

But a brand cant make it in the 21st century with technology from the 19th, so in 2022, the British footwear brand undertook a massive digital transformation that encompassed everything from its ecommerce sites around the world to the point-of-sale (POS) systems in its 500+stores. Lots of retailers talk about omnichannel, she said.

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Has Amazon Finally Cracked the Code for Grocery Retailing?

Retail TouchPoints

consumers already are Prime members , so the customer base is large even if that ends up being the case. That said, 180 million U.S. Photo: Retail TouchPoints) The first makes perfect sense and, as it has at other stores including Whole Foods, will likely be a great traffic driver for the store.

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Atlanta Arena Adopts Cashierless Checkout for ‘Hawks Express’ C-Store

Retail TouchPoints

Customers enter the store, select their items and exit, with purchases being automatically processed through their mobile payment method. Sports stadiums, with their combination of limited square footage and shoppers eager to return to the game, have become optimal locations for autonomous stores.

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Turn Your Store Associates into Superheroes with These Four POS Capabilities

Retail TouchPoints

And process returns of stuff people don’t want! Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — the fulfillment scenarios really are endless. And don’t forget that they need to sell stuff! They likely need to host events, too, since store events are all the rage.