Retail TouchPoints

DECEMBER 18, 2024

But a brand cant make it in the 21st century with technology from the 19th, so in 2022, the British footwear brand undertook a massive digital transformation that encompassed everything from its ecommerce sites around the world to the point-of-sale (POS) systems in its 500+stores. Lots of retailers talk about omnichannel, she said.

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Payment Services Checkout Point of Sale Management 262

Retail TouchPoints

FEBRUARY 19, 2025

With experience working for brands like Apple and Starbucks , both of which have carved unique spaces in the realm of store design and experience strategy, Kondrat found that the best spaces had a sound operational foundation, and that these operations, teams and processes were standardized across all locations as the businesses grew.

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Outdoor Customer Experience Store Operations Location 259

Retail TouchPoints

OCTOBER 30, 2024

Managing Endpoint Devices Doesn’t Have to be this Hard As a retailer, your investments in a modern customer experience shouldn’t result in added risk to your IT environment. Before your customers begin their holiday shopping, each endpoint device must be properly configured, managed, secured and primed to be an asset for growth.

Payment Services 269

Payment Services Kiosk Customer Experience Management 269

Retail TouchPoints

MAY 30, 2024

Retailers can take advantage of these popular touch points to connect with and engage shoppers in three ways. The most effective way to strengthen the customer experience is to elicit feedback. Yet, since customers are often in a rush, it can be challenging to gather valuable feedback. Developing a feedback loop.

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Checkout Point of Sale Returns Kiosk 289

Retail TouchPoints

FEBRUARY 6, 2025

Not only are they leaders in AI technology, but they also understand retail and the importance of a seamless customer experience. Freedom Furnitures digital transformation is ongoing, and Mitchell said she values the contributions of the solution providers she works with: Coveo has been an excellent partner, she said.

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Kiosk Fulfillment Customer Experience Planning 253

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We look at ourselves as the antithesis of online shopping. If you know exactly what you want, why would you go beyond Amazon ?

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Shopping ATS Visual Merchandising Location 286

Inside Retail

JULY 26, 2021

Whether responding to a transactional survey, sharing an experience in a group chat (or Zoom), leaving a public Google review, or streaming a live unboxing of your product on TikTok – customers are advocating for or detracting from your brand in new and countless ways. Customer journey disruption is here to stay.

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Customer Experience Planning Payment Services Kiosk 246

Retail TouchPoints

DECEMBER 11, 2024

The primary advantages of ESLs tend to be for the grocers, but with new tech advancements some retailers are using them to improve the customer experience as well, helping smart cart users (and online order pickers) locate products and promotions. Amazon Fresh is clearly well-equipped for just those kinds of CX innovations.

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Checkout Grocer Kiosk Promotions 284

Retail TouchPoints

JANUARY 15, 2025

Retailers understand that a great customer experience must be provided 24 x 7 x 365 and that any failure will create revenue loss, customer dissatisfaction and damage to brand reputation. A multi layered, end-to-end approach is essential. This is why more attention and investment in boosting resilience levels are required.

Payment Services 279

Payment Services Merchant Services Telecommunications Accounting 279

Retail TouchPoints

FEBRUARY 28, 2025

From online stores to point-of-sale systems, ensuring smooth customer experiences relies on robust testing of software systems. By not using an API, retailers can expect to experience lost revenues, poor customer experiences, reputational damage and more.

Customer Experience 191

Customer Experience Point of Sale Checkout ATS 191

Retail TouchPoints

DECEMBER 16, 2022

It’s our job to make sure customers experience as little friction as possible — that’s why we’re so concerned about retail theft and committed to preventing it,” said the company in a video demonstrating the new technology. “We Visualization of how Project Unlock RFID tags will work.

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Point of Sale Customer Experience ATS Store Operations 355

Retail TouchPoints

JANUARY 31, 2025

Respondents to the store design survey already have rethought and redesigned areas where there are clear monetization opportunities: product display areas ( 70% ), fixtures ( 62% ) and the point of sale ( 54% ).

Visual Merchandising 299

Visual Merchandising Advertising Beauty and Health Marketing 299

Retail TouchPoints

OCTOBER 27, 2024

The space also features an integrated payment system, allowing brands to use it as a point of sale, with products stored in a basement floor stockroom. Along the back of the space’s ground floor are floor-to-ceiling high-definition micro-LED displays, and the store’s glass frontage allows passersby to see the head-turning screens.

Payment Services 321

Payment Services Consumer Jewelry Marketing 321

Retail TouchPoints

APRIL 11, 2025

For some businesses, IT applications and technologies have been designed and developed to support specific areas within the business or with customer experience in mind, trying to ensure that retail, logistics and head office functions join up as best as they can.

Payment Services 147

Payment Services Point of Sale Clienteling Customer Experience 147

Retail TouchPoints

NOVEMBER 14, 2024

This data, which includes sensitive customer information like credit card details, is stored across a number of environments and is accessible through millions of point-of-sales and IoT devices. From ecommerce, logistics and digital marketing, these sectors are heavily reliant on data for their day-to-day operations.

Payment Services 277

Payment Services Consumer Management Point of Sale 277

Retail TouchPoints

FEBRUARY 28, 2025

The tool asks a few quick questions about personal preferences and then makes tailored wine recommendations based on available inventory in the customers chosen store. The Wine Finder is available online for more than 500 Marks & Spencer stores and on point-of-sale marketing in 20 Foodhalls.

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Point of Sale Shopping Marketing Customer Experience 179

Retail TouchPoints

MARCH 31, 2025

Many businesses rely on point-of-sale (POS) systems that use integrated software. By learning how to spot and address these issues, businesses can reduce costs and increase their revenue. Strategies to Reduce Fees 1. Improve software integration.

Payment Services 147

Payment Services Merchant Services Point of Sale Accounting 147

Inside Retail

APRIL 8, 2025

In a rush to create a shopping environment that wows customers and entices them to spend, many retailers overlook the payment process’s impact on the overall customer experience. He recommends retailers try out their in-store customer experience from the consumers perspective.

Payment Services 130

Payment Services Customer Experience Inventory Management Consumer 130

Retail TouchPoints

OCTOBER 30, 2023

DCC is an optional service offered at the point of sale, allowing customers to view the cost of their purchases in their home currency. Consumers, on the other hand, should compare rates at the point of sale with those provided by their card issuer to ensure they are getting a good deal. Benefits for Retailers 1.

Merchant Services 294

Merchant Services Payment Services Point of Sale Consumer 294

Retail TouchPoints

MAY 29, 2024

AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market.

Merchant Services 327

Merchant Services Kiosk Point of Sale Department Stores 327

Retail TouchPoints

APRIL 1, 2025

This innovative store is a great example of how a personalized shopping experience can be across in-store and online touch points, making the shoppers life that much easier at the point of sale.

Grocer 147

Grocer Checkout Point of Sale Advertising 147

Retail TouchPoints

NOVEMBER 12, 2024

With a quick click on a smartphone, these customers have accessed hidden content, exclusive deals and lightning-fast checkouts. 1WorldSync’s 2024 Consumer Product Content Benchmark report revealed that 64% of shoppers have scanned a QR code on a product while shopping in-store. The result?

Shopping 275

Shopping Checkout Consumer Point of Sale 275

Retail TouchPoints

JULY 9, 2024

The retailer is in the midst of rolling out new next-generation store technology, including new point-of-sale (POS) hardware and software, as well as upgrading its stores’ WiFi and network bandwidth. So we’re focusing on our stores and digital systems, applications and ecosystems, because that’s the way we meet our customers.

Point of Sale 279

Point of Sale Payment Services Customer Experience Department Stores 279

Retail TouchPoints

AUGUST 6, 2024

Additionally, by leveraging the solution’s cloud technology, Sainsbury’s will gain access to AI-powered real-time data and analytics for sales analysis, estimates of future store performance, associate productivity and cash management.

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Promotions Checkout Point of Sale Supermarket 278

Retail TouchPoints

DECEMBER 5, 2024

When your store is full of associates who love the brand and live it, they will draw in customers. They need to keep track of what’s new, what’s unique to their location and what just went on sale. If you stop to think about it, we must be a little crazy to expect so many things from store associates today.

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

SEPTEMBER 4, 2024

In today’s world, a stellar customer experience (CX) isn’t just a nice perk with which to provide customers — it’s table stakes. Consumer expectations are at an all-time high, and retailers need to ‘wow’ customers at every single touch point or risk losing them.

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Point of Sale Customer Experience Checkout Consumer 298

Retail TouchPoints

SEPTEMBER 11, 2023

Yet as more retailers turn to immersive customer experiences to create a competitive advantage, there is one major problem many are unprepared for: unreliable internet. To truly bring immersive experiences to life, retailers need to examine their tech stack closely. To help, retailers are transitioning to edge computing.

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Point of Sale Customer Experience Shopping Location 264

Retail TouchPoints

MARCH 25, 2025

The basic service that a point-of-sale (POS) device provides checking out customers is essential to any retailers functioning. However, the POS itself the software, connections to other retail systems and the increasingly varied hardware has become a less prominent part of the merchants tech stack.

Merchant Services 147

Merchant Services Payment Services Point of Sale Checkout 147

Retail TouchPoints

NOVEMBER 18, 2022

Additionally, National Retail Solutions (NRS) , which provides point-of-sale and other store management solutions for more than 17,000 bodegas and neighborhood convenience stores, is partnering with Uber Direct to support same-day delivery offerings. “Our NRS supports more than 20,000 active POS terminals.

Point of Sale 290

Point of Sale Customer Experience Supermarket Management 290

Inside Retail

APRIL 29, 2023

As Australians adopt the latest digital payment methods, the future of frictionless, automated transactions will offer a completely new customer experience. 3 This acceptance of digital payments supports greater convenience and increases pressure on organisations to offer digital and mobile-first customer payment experiences.

Merchant Services 130

Merchant Services Payment Services Customer Experience Point of Sale 130

Retail TouchPoints

SEPTEMBER 24, 2024

California Governor Gavin Newsom has signed a bill banning retailers from offering any type of plastic bag to customers at the point of sale. The new law, scheduled to take effect Jan.

Point of Sale 262

Point of Sale Checkout Consumer ATS 262

Retail TouchPoints

JANUARY 6, 2025

Campus foodservice leader Sodexo will open nearly 100 Food Hive markets on college campuses by 2026, beginning with the approximately 30 locations opening during the 2024-2025 academic year.

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Planning Checkout Location Marketing 278

Retail TouchPoints

AUGUST 29, 2024

As stores continue their evolution to being the physical manifestation of the digital brand, having high levels of inventory accuracy is quickly becoming integral to delivering excellent customer experience. In short, RFID directly leads to a materially better customer experience in the age of the digital-first shopper.

Customer Experience 297

Customer Experience Shipping Inventory Management Management 297

Retail TouchPoints

FEBRUARY 9, 2022

Stripe will be the first payment platform to offer the service to business customers, including the Shopify Point of Sale app this spring. Tap to Pay on iPhone will be available to participating payment platforms and their app developer partners to leverage in software developer kits (SDKs) in an upcoming iOS software beta.

Payment Services 299

Payment Services Point of Sale Checkout Consumer 299

Retail Focus

DECEMBER 12, 2024

The retail market of 2025 will become a complex ecosystem where attracting top brands, creating the right concepts, and improving customer experiences are essential. This approach, rooted in emotional engagement, proved worthwhile, confirming the importance of designing for positive customer experiences.

Marketing 265

Marketing Fashion Retail Marketing Management 265

Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. Still, other innovative frictionless tech featured throughout the shopper’s journey can improve the customer experience. Improving Customer Experience.

Payment Services 299

Payment Services Checkout Customer Experience Point of Sale 299

Retail TouchPoints

FEBRUARY 25, 2025

Customers enter the store, select their items and exit, with purchases being automatically processed through their mobile payment method. State Farm Arena , home of the Atlanta Hawks NBA team, has opened a Hawks Express cashierless checkout store powered by AiFi and Verizon.

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Checkout Payment Services Location Returns 236