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Customer Experience Planning Visual Merchandising 
Retail Focus
FEBRUARY 7, 2023
The EuroShop trade fair, held in Düsseldorf from 26th February to 2nd March 2023, will showcase the latest developments in retail design, shop fitting and visual merchandising. The offerings range from store architecture, design and planning to displays, sales counters and shopping carts. am to 6.00
Retail TouchPoints
MARCH 28, 2022
Visual merchandising solution Stylitics has raised $80 million in series C funding from PSG Equity , which now holds a minority stake in the company. The new investment from PSG brings the total amount Stylitics has raised since it was founded in 2011 to $101 million.
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Wiser
MAY 14, 2020
This is where visual merchandising comes into play. What is Visual Merchandising? Visual merchandising is the practice of designing and displaying merchandise in a retail setting with the goal of engaging shoppers and boosting sales. The Importance of Strong Visual Merchandising.
Retail TouchPoints
FEBRUARY 5, 2025
Similarly, creating a meaningful customer experience begins with a map a tool to visualize the entire journey, from initial awareness to post-purchase interactions. Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase.
Wiser
SEPTEMBER 12, 2022
This is where visual merchandising comes into play. What is Visual Merchandising? Visual merchandising is the practice of designing and displaying merchandise in a retail setting with the goal of engaging shoppers and boosting sales. The Importance of Strong Visual Merchandising.
Retail TouchPoints
DECEMBER 6, 2024
In a recent interview with Retail TouchPoints , Peterson shared more details on this transformation journey, including Carters investments in: An immersive, reimagined retail experience complete with a Mothers Lounge, toddler-tested Playhouse, Kid Interactive Zone, gift shop, community events and more.
Retail TouchPoints
JANUARY 22, 2025
But I just did a workshop with a client where we had marketing, communications, operations, a dedicated CX (customer experience) person that we partnered with, and even digital providing representation.
Retail TouchPoints
JANUARY 9, 2025
The immersive activity rooms and multiple consumer experiences are innovations that The North Face will definitely be taking into more stores across Europe, she added. For us the store is a place for curiosity and exploration, said Cerletti.
278 
Retail TouchPoints
FEBRUARY 7, 2023
With its strong roots in the store design and visual merchandising community, PAVE Global also will tap into its expansive network to attract a broader mix of exhibitors and strategic partners to the event. We look forward to supporting our community, and helping forge meaningful connections between design students and retail leaders.”
Inside Retail
NOVEMBER 5, 2024
Robots are increasingly finding their place in the sector, offering substantial improvements in both operational efficiency and customer experience. Robots are most effective when they handle time-consuming, mechanical tasks, freeing human workers to engage with customers and focus on higher-level responsibilities.
Retail TouchPoints
MARCH 4, 2025
When the associate comes to the customer, they feel confident that they have all the tools to help that customer. Lowes also is planning to roll out chatbots for its customers this spring, one of the retailers busiest seasons. Well have a system where youll be able to go and ask questions: How do I build a deck?
266 
Retail TouchPoints
NOVEMBER 11, 2024
Primark also plans to bring back beloved Primark exclusives, like Disney’s Mickey Mouse x Keith Haring collection. For example, the store has a collection commemorating the 30 th anniversary of Walt Disney Animation Studios’ The Lion King , which includes fully sustainable clothing and accessories starting at $4.50.
289 
Retail TouchPoints
JULY 26, 2024
While adapting to sustainability priorities wasn’t deemed a top challenge for respondents, most ( 61% ) indicated that one of their top goals for the year was to integrate sustainability into more design plans and material decisions. For example, Sleep Number debuted a high-tech store concept in July 2022 designed with sustainability in mind.
Retail Focus
FEBRUARY 6, 2023
To meet the needs of the industry, EuroShop 2023 has been structured into eight clear experience dimensions, providing an even more visitor-oriented offering, synergies between different dimensions, and more hall space for strongly growing areas such as retail technology or refrigeration. 1966-1972 EuroShop held every two years.
Retail TouchPoints
SEPTEMBER 12, 2023
Uncontained also will support the premium Container Store Custom Spaces offering with on-trend finishes, hardware and features such as smarthome compatible lighting. The Container Store also has plans to add more brick-and-mortar locations; in June 2022 it announced it would add 74 new stores by 2027.
Retail TouchPoints
MARCH 13, 2025
Bath & Body Works has introduced its new Gingham+ store design in more than 15 locations, including stores in South Korea, Los Angeles and Texas, and plans to continue rolling out the refreshed aesthetic in a majority of its planned U.S. store openings going forward. The retailer generated net sales of $7.3 1, 2025, a 1.6%
147 
Retail TouchPoints
DECEMBER 5, 2023
Retailers naturally plan a lot of spend around this, with extra staff and extra marketing. Thematic visual merchandising : Let Chinese shoppers know you know how important this week is and create some visual merchandising to display throughout the period – just as you would for Christmas.
273 
Retail TouchPoints
MAY 17, 2022
At Coach, Zaccariello is responsible for visual merchandising through the company’s 3D creative studio, including store windows, showrooms and pop-ups, design and production of events and the digital experience team. In Shanghai, the brand encountered challenges because indoor events were restricted at holiday planning time.
Inside Retail
DECEMBER 17, 2024
The temporary nature of the pop-up has allowed us to focus on curating an experience, we could replicate in other locations as we scale. IR : What considerations went into curating the brands customer experience, and how has this manifested in-store? IR : How do you plan to approach overseas expansion?
130 
Retail TouchPoints
DECEMBER 13, 2023
Then the next step is to go beyond that to say you also plan on empowering consumers to be able to live those promises as well, whether that’s inclusivity, sustainability or giving back to the community. customer experience). And that’s just step one; not just saying it but also living it.
323 
Retail TouchPoints
APRIL 19, 2023
Founded in 1992 as The Planning and Visual Education Partnership (PAVE), PAVE Global is an educational foundation for the retail design , planning and visual merchandising industry, and gives brand practitioners a unique opportunity to support young students and expand their talent pools.
Retail TouchPoints
SEPTEMBER 28, 2021
The store environment must therefore be flexible, enabling the fast turnover of merchandise. Visual merchandising is critical to a store’s success as well. The store must allow for floor and wall fixtures to be dialed in as needed.
CJ Retail Solutions
JULY 30, 2024
Visual merchandising is a critical component in maximizing retail sales. This practice involves strategically presenting products to create visually appealing and enticing displays for customers. Effective visual merchandising can attract shoppers, encourage store entry, and ultimately increase sales.
Retail TouchPoints
DECEMBER 21, 2020
To future-proof your business, you need to think beyond social distancing precautions and reimagine the customer experience from the ground up. Using AR also lets you automate many of your manual planning processes, allowing you to focus on what’s important: providing a top-notch retail environment for your customers.
Retail TouchPoints
MAY 29, 2024
Amidst this flux, Best Buy is exploring new formats, Walmart is planning extensive renovations, Amazon is venturing into lower-priced chains and Whole Foods is introducing small-format stores tailored for quick-trip urban consumers. The small-format store, due to space constraints alone, avoids this issue.
274 
Retail TouchPoints
DECEMBER 22, 2022
The holiday season has always been a core period for retailers to level up their in-store experiences. Design and visual merchandising teams in particular rise to the occasion, finding creative themes, materials, lighting and more to evoke delight and holiday spirit among consumers of all ages. Be monumental.
Independent Retailer
NOVEMBER 15, 2024
Navigating through the store It’s important to develop a product layout plan and visual merchandising strategy to guide customers and simplify the shopping experience. Use clear signage, create intuitive paths and place products in a way that makes it easy for customers to find what they are interested in.
105 
Retail TouchPoints
OCTOBER 31, 2023
Be tough — but preserve the customer experience. This could help them harmonize twin goals — deterring crooks and preserving the customer experience. This can reduce customer waits and frustration. It includes researchers, tech vendors, police and major retailers. The two are not always in conflict.
297 
Wiser
APRIL 26, 2022
Finding the right mix of time, budget, pricing, displays, and customer experience can be a big challenge when forming a successful merchandising strategy. What is Merchandising? A good merchandising strategy can do wonders for your business. The same can be said for carefully planned sales and clearance events.
Retail TouchPoints
AUGUST 13, 2024
reflects our commitment to listening to our customers and delivering an unmatched in-store customer experience,” said Wez Bryett, Co-CEO of Princess Polly. Additionally, stores will host exclusive influencer and customer-focused events to spotlight the latest fashion trends and nurture connections with local shopper communities.
255 
Retail TouchPoints
FEBRUARY 4, 2021
Streamlined perimeter walls enable elevated visual merchandising of key items, and head-to-toe looks as well as designated zones organized by occasion help guide the customer journey. Customers add shirts to their “virtual fitting room” and associates bring the selections for them to try on.
CJ Retail Solutions
AUGUST 2, 2024
Merchandising is a critical component of retail operations that focuses on optimizing product presentation to maximize sales. It encompasses various elements, including product placement, store layout, signage, and visual displays. Effective merchandising significantly influences customer experience and purchasing behavior.
Retail TouchPoints
APRIL 9, 2025
Recent new openings include Scottsdales Fashion Square, San Diegos Fashion Valley, Bostons Newbury Street, Santa Claras Valley Fair and Orange Countys Irvine Spectrum Center, and there are seven new locations planned through the end of 2025. Key markets include Miami; Glendale, Calif.; Columbus, Ohio; White Plains and Long Island, N.Y.;
147 
Retail TouchPoints
OCTOBER 12, 2021
Our team members are a key part of the experience, so we hire enthusiasts and seek to be seen as a friendly, clever ally. While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. Customers have to wait in line, so it can be a difficult experience.
Retail TouchPoints
MAY 1, 2024
With ecommerce reshaping the landscape, physical stores have a unique opportunity to borrow a few strategies from tourist destinations and become experiences beyond the mundanity of walking up and down aisles. Over half of U.S.
312 
Retail TouchPoints
AUGUST 6, 2020
As COVID-19 continues to loom over the globe, retailers are now also assessing guidelines and developing plans to adapt their store experiences to the changing times. But since e-Commerce offered more personalized experiences, this was something retailers had struggled with even before the pandemic hit.
Retail TouchPoints
APRIL 12, 2023
In fact, results from Retail TouchPoints’ latest Store Design & Experience Survey revealed that 58% of respondents plan to remodel and/or renovate a minimum of 11% of their store footprint through 2024. If you’re an online brand, you’re changing your UX a little bit all the time,” she said.
Retail TouchPoints
JUNE 3, 2024
Six-foot subs, chips and chicken wings are staples; in fact, among the 39% of consumers who planned to participate in March Madness watch parties, half gravitated to these types of salty snacks — but 39% planned to indulge in candy and chocolate, according to Hershey ’s Consumer Insights team.
286 
Retail TouchPoints
APRIL 5, 2023
These are all great examples of brands that do not fit into a “box” yet are still attracting walk-ins and repeat customers alike by utilizing great design. Creating a Winning Customer Experience There’s an old saying that it takes 20 years to build a reputation and 20 minutes to lose it; how unique and positive is your customer experience?
Retail TouchPoints
MARCH 15, 2024
For the coming fiscal year, the retailer is planning $800 million in CapEx expenditures to fund a major brick-and-mortar expansion that will enlarge its total store square footage by 2% — its largest physical expansion since 2017. Dick’s Sporting Goods posted strong results in fiscal 2023, which ended Feb. increase in comp store sales.
290 
Retail TouchPoints
MAY 17, 2023
What’s exciting is that the team was able to bring this language to life in ways that aren’t possible digitally, enriching the customer experience. RTP: What key visual elements did the Boll & Branch leadership team know they wanted to include in the store?
Retail TouchPoints
JULY 27, 2023
Tulip: We’re all serving our customers every day, so we’re looking for enthusiasm and elements of self-drive or self-development — we’re looking for people who want to take advantage of opportunities, like signing on for a training course or buddying up with a coach. with plans to increase from your current 19 stores to 60 by 2026.
Retail TouchPoints
JULY 12, 2022
Nearly half ( 46% ) of respondents said they plan to remodel and renovate a minimum of 11% of their store footprint through 2023, with many focusing on renovating the front of house to support flexible fulfillment ( 71% ) and reimagining the store floor and product displays ( 70% ). Download the research report now. .
264 
Retail TouchPoints
JUNE 22, 2023
That is why leadership places a “huge premium” on the store experience, from associate hiring and training to visual merchandising and store design. “As “There’s something magical about being in a place — and memories are made more frequently in places rather than sitting behind a computer,” Preis said.
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