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Verizon Unveils AI Innovations to Enhance Customer Experience for SMBs

Small Biz Trends

Verizon has unveiled a significant transformation in its customer experience aimed at small businesses and consumers alike. As part of a multi-year strategy designed to capitalize on its extensive 5G network, Verizon promises to deliver more personalized support and quicker resolutions for its customers.

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Verizon Set to Reveal Key 2Q Earnings Insights in July

Small Biz Trends

The company is set to release its second-quarter earnings report on July 21, 2025, providing a timely opportunity for small business owners to assess the performance and trends within the telecommunications sector. The webcast presentation will kick off at 8:30 a.m. Eastern Time, following the release of detailed materials at 7:00 a.m.

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Verizon Unveils Enhanced Military Benefits for Small Business Flexibility

Small Biz Trends

The telecommunications giant has introduced a short-term military suspension option, making it easier for those deployed for less than 90 days to maintain their services at a reduced cost. By signing up for Fios Home Internet with Auto Pay, customers can access plans for as low as $30 a month.

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Verizon Unveils New Flexibility Benefit Tailored for Military Entrepreneurs

Small Biz Trends

This initiative reflects Verizon’s commitment to providing personalized support to military members and their families, thus setting a new standard for customer care in the telecommunications industry. This evolution promises more tailored customer experiences, especially for those who serve in the military.

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“Primed for disruption”: Cargo Crew founder talks acquisition, growth plans

Inside Retail

Domestic and global plans Rodgers explained that different companies had approached Cargo Crew over the years to discuss what a joint venture or partnership would look like. Cargo Crew is now planning to formally enter the US market, with plans to establish an on-the-ground team and PR presence before moving stock.

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Utilizing the External Data Boom for Digital Shelf Optimization

Retail TouchPoints

Forecasting out-of-stocks based on seasonal changes and your competitor’s historic behavior will enable you to plan stock in advance and act at the right moment. It may even improve customer experience by providing opportunities to buy items at a lower cost.

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Apple Store Creator’s ‘Commerce-at-Home’ Startup Enjoy to Go Public via SPAC

Retail TouchPoints

According to the company, this at-home experience is achieved through proprietary technology and data science tools that manage inventory, routing and staffing. At the moment, Enjoy primarily operates in the telecommunications and consumer electronics verticals via partnerships with AT&T in the U.S.,

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