Retail TouchPoints

JANUARY 6, 2025

The cashless convenience stores will have a community focus, supporting local partners and minority- and women-owned businesses by featuring their products and other healthy options for student consumers.

Planning 274

Planning Checkout Location Marketing 274

Retail TouchPoints

FEBRUARY 5, 2025

Similarly, creating a meaningful customer experience begins with a map a tool to visualize the entire journey, from initial awareness to post-purchase interactions. Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase.

Customer Experience 265

Customer Experience Promotions Checkout Planning 265

Retail TouchPoints

FEBRUARY 6, 2025

But the merchant was suffering from a bit of an image problem that made it seem fusty and old-fashioned, a situation that led to a companywide turnaround plan initiated in 2020. In its stores, the SAP module on the POS screens mimics the customer-facing website, giving associates the same enhanced search functionality as online shoppers.

Kiosk 249

Kiosk Fulfillment Customer Experience Planning 249

Retail TouchPoints

JANUARY 23, 2025

Store openings are expected to remain steady at approximately 5,800 (compared to 5,970 in 2024), but that would still represent a net loss of more than 9,000 stores. Supporting these expectations is the fact that more than 2,000 planned closures already are underway this year. Coresight reports that major U.S. 17, 2025).

Customer Experience 274

Customer Experience Consumer Shopping Planning 274

Retail TouchPoints

OCTOBER 30, 2024

Managing Endpoint Devices Doesn’t Have to be this Hard As a retailer, your investments in a modern customer experience shouldn’t result in added risk to your IT environment. Also, automation plays an important role in IT operations. IT teams today can (and should!) Matt Hastings is the VP of Product Management at NinjaOne.

Payment Services 265

Payment Services Kiosk Customer Experience Management 265

Retail TouchPoints

FEBRUARY 10, 2025

The purchase agreement includes the grocery and liquor store operations of the Winn-Dixie and Harveys banners, encompassing approximately 170 stores across the Southeast, as well as Winn-Dixies existing liquor business. Financial terms of the current deal were not disclosed.

Grocer 185

Grocer Wholesale Supermarket Store Operations 185

Retail TouchPoints

NOVEMBER 27, 2024

They also want customer service channels such as chatbots and call centers to provide them with the same level of information and support regardless of how they choose to interact. Retail experiences work all year round. Digital channels are alive with opportunities to dazzle consumers. Here are three key reasons they work so well: 1.

Consumer 273

Consumer Marketing Promotions Customer Experience 273

Retail TouchPoints

NOVEMBER 13, 2024

Shoppers would park on one side, entering the mall and passing smaller shops on their way to the large department stores. Along the way, they’d be enticed by storefront displays, food court offerings, and shops they hadn’t planned to visit. Mapping the customer experience is essential to successful development.

Department Stores 259

Department Stores Customer Experience Shopping Consumer 259

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. The second prong was replacing foundational systems, such as the company’s legacy enterprise resource planning (ERP) system. “It

Planning 314

Planning Wholesale Customer Experience Store Operations 314

Retail TouchPoints

DECEMBER 12, 2024

The solution also can improve demand planning by identifying when items are depleted as well as when promotions end, allowing suppliers to better plan availability and product deliveries. Chemist Warehouse plans to use the rich data captured at the product and store levels to create greater inventory efficiencies and reduce costs.

Promotions 265

Promotions Planning Location Management 265

Retail TouchPoints

DECEMBER 12, 2024

The home improvement retailer also plans to open 10 to 15 stores per year for the next several years. The retailer is working with both new sellers and existing suppliers to populate its new marketplace, with plans to include products at a range of price points designed to appeal to both value-oriented and more affluent customers.

Fulfillment 282

Fulfillment Planning Location ATS 282

Retail TouchPoints

JANUARY 22, 2025

Conder: It used to be that when we would design a store, we would talk to the construction and store design people, and that was basically it. When we do master planning, were looking at the makeup of transportation and how it relates to malls or other types of retail venues.

Customer Experience 313

Customer Experience Promotions Visual Merchandising Marketing 313

Retail TouchPoints

NOVEMBER 3, 2023

The new “Triple Shot” plan builds on the original reinvention strategy introduced by former CEO Howard Schultz at the company’s Investor Day in September 2022. Here are some of the details on how Starbucks plans to continue this momentum in the coming years: Shot #1: Elevating the Starbucks Brand… …through 4% net-new store growth in the U.S.

Planning 273

Planning Returns Marketing Accounting 273

Retail TouchPoints

DECEMBER 17, 2024

billion in Chile, with plans to build 70 new stores across all formats and add a ninth distribution center (DC) in the countrys remote southern region. The five -year investment plan will create 4,000 new jobs in the country. Walmart will invest $1.3

Location 244

Location Planning Store Operations Customer Experience 244

Retail TouchPoints

MARCH 8, 2023

Walmex , Walmart ’s Mexico and Central America business, is planning to spend nearly $1.5 The investment, which is up 27% from the amount spent in 2022, will primarily be used to remodel and maintain existing stores while opening new locations, along with improvements to supply chain and technology. billion in the region in 2023.

Planning 279

Planning Payment Services Discount Store Location 279

Retail TouchPoints

NOVEMBER 13, 2024

Fewer false alarms: Don’t waste resources or disrupt store operations unless the threat is real. Retailers can use this accountability to improve response tactics and planning. Enhanced customer experience: A streamlined communication system means security can respond swiftly to incidents without drawing too much attention.

Loss Prevention 144

Loss Prevention Store Operations Accounting Customer Experience 144

Retail TouchPoints

DECEMBER 13, 2024

Primark plans to put even more time and money into its U.S. The apparel and accessories retailer has signed five new leases for stores throughout the Southern and Midwest U.S., The retailer plans to open stores in: Castleton Square Mall in Indianapolis, Ind.; expansion in 2025.

Planning 260

Planning Location Accessories Apparel 260

Retail TouchPoints

MARCH 15, 2024

Our compelling holiday plans and thoughtfully curated assortment resonated with our guests and delivered healthy traffic, record brand awareness and strong member growth,” said Dave Kimbell, CEO of Ulta Beauty in a statement. The retailer’s $11.2 billion in net sales for FY 2023, which ended Feb. 3, 2024, was 9.8%

Planning 257

Planning Store Operations Customer Experience 257

Retail TouchPoints

JANUARY 23, 2025

Regional grocery chain Wegmans has partnered with Uber Eats to offer on-demand delivery from stores in Massachusetts, Maryland, Virginia, North Carolina, New Jersey and Washington, D.C. this month, with plans to add locations in New York, Pennsylvania and Delaware in February.

Supermarket 271

Supermarket Location Planning Marketing 271

Retail TouchPoints

NOVEMBER 19, 2024

We get a lot of notice of when our schedule is posted, and it really allows us to plan our lives at this time of year. I’ve worked in retail jobs where they’ll post the schedule on Sunday for the week that starts the next day, and [that] makes it impossible to plan. “We

Department Stores 332

Department Stores Wholesale Shopping Consumer 332

Retail TouchPoints

NOVEMBER 20, 2024

Key areas for new pet parents to manage include: Setting up the home; Developing a routine; Preparing for the vet; Finding the appropriate food for nutrition and the owner’s budget; Training; Prioritizing pets’ mental health; and Planning for long-term health and safety, including microchipping and health insurance options.

Location 267

Location Planning Management Shopping 267

Retail TouchPoints

OCTOBER 30, 2024

These days, when we plan to leave the house, the first thing I think about is, should we/could we bring the dog? As retailers refresh their designs, it’s wise to examine all potential clients – like pet owners and their accompanying pets – when creating their one-of-a-kind experiences. I even frequently see pets on planes.

Outdoor 281

Outdoor Planning Store Operations Customer Experience 281

Retail TouchPoints

JUNE 29, 2023

The company also has been making efforts to expand the availability of its offerings; Shipt revealed plans to add SNAP EBT to its payment options in September 2022 and debuted its LadderUp initiative supporting food access and local businesses in February 2023.

Planning 273

Planning Payment Services Store Operations Customer Experience 273

Retail TouchPoints

MAY 3, 2023

While inflation is undoubtedly driving unprecedented demand for affordable groceries, we know that once customers experience the Aldi difference, they keep shopping with us, even when the economy improves,” said Jason Hart, CEO of Aldi U.S. As of April 2023, Aldi already has opened 35 new stores and welcomed 5.3 in a statement.

Grocer 267

Grocer Planning Location Customer Experience 267

Retail TouchPoints

NOVEMBER 14, 2023

Circuit City has launched a Series A funding round along with plans for alliances with national companies, though it did not identify which companies will be involved. Circuit City also will support the partnerships with its customer service, private label products and white-glove consumer electronics experience.

Planning 272

Planning Shopping Location Consumer 272

Retail TouchPoints

JANUARY 17, 2025

This distinct self-identification has become increasingly important now that Starboard Group is moving onto dry land, with plans to support resort boutiques at a Westgate Resort s property in Las Vegas beginning next month. A second store at another Westgate property is slated to follow later in 2025.

Shipping 273

Shipping Boutique Jewelry Apparel 273

Retail TouchPoints

MARCH 29, 2023

Perry Ellis is managing this challenge through the rollout of RFID technology, in partnership with Mojix , that will help the retailer manage its supply chain from the store level all the way through broader inventory planning. Having RFID-tagged items also drives efficiency and a great customer experience on a moment-by-moment basis.

Checkout 261

Checkout Planning Customer Experience Management 261

Retail TouchPoints

MARCH 18, 2024

Following a 200 -store test that limited customers using self-checkout to a maximum of 10 items, Target has rolled out Express Self-Checkout to its nearly 2,000 stores nationwide. Despite some consumer and retailer complaints about self-checkout , the technology is well entrenched in retail store operations.

Checkout 256

Checkout Payment Services Store Operations Customer Experience 256

Retail TouchPoints

SEPTEMBER 14, 2022

Starbucks is preparing for the future with Starbucks Odyssey, a new experience that will be powered by Web3 technology, and the release of its Reinvention plan, a three-year financial roadmap that aims to deliver 7% to 9% comparable store sales growth and 10% to 12% revenue growth annually.

Planning 261

Planning Customer Experience Management Location 261

Retail TouchPoints

NOVEMBER 22, 2023

Walmart has introduced parcel stations — essentially mini “post offices” designed to streamline stores’ receiving and delivering of orders — and will have them operating in more than 40 stores by the end of 2023. and scaling up its plans for drone deliveries by partnering with Google parent company Alphabet.

Fulfillment 260

Fulfillment Store Operations Customer Experience Planning 260

Retail TouchPoints

JUNE 30, 2023

Freshippo also has established strategic partnerships with 13 global retail groups, international brands, global associations and consulting companies in Shanghai and announced plans to set up eight purchasing centers globally.

Planning 273

Planning Supermarket Consumer Store Operations 273

Retail TouchPoints

OCTOBER 25, 2024

Walmart has begun integrating prescription medications into its delivery offerings in six states, with plans to expand to 49 states by the end of January 2025. Customers in Arkansas, Missouri, New York, Nevada, South Carolina and Wisconsin can now add their prescriptions to orders placed online or via the Walmart app.

Planning 209

Planning Location Store Operations Customer Experience 209

Retail TouchPoints

APRIL 5, 2023

Walmart plans to introduce automation at nearly two-thirds of its stores and aims to have approximately 55 % of its fulfillment center volume move through automated facilities by the end of fiscal 2026.

Planning 245

Planning Fulfillment Returns Advertising 245

Inside Retail

NOVEMBER 5, 2024

Robots are increasingly finding their place in the sector, offering substantial improvements in both operational efficiency and customer experience. Robots are most effective when they handle time-consuming, mechanical tasks, freeing human workers to engage with customers and focus on higher-level responsibilities.

Customer Experience 130

Customer Experience Visual Merchandising Store Operations Fulfillment 130

Retail TouchPoints

JANUARY 9, 2025

The immersive activity rooms and multiple consumer experiences are innovations that The North Face will definitely be taking into more stores across Europe, she added. For us the store is a place for curiosity and exploration, said Cerletti.

Outdoor 273

Outdoor Fulfillment Consumer Location 273

Retail TouchPoints

NOVEMBER 29, 2022

CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023. The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process.

Fulfillment 297

Fulfillment Markdowns Store Operations Customer Experience 297

Retail TouchPoints

MARCH 9, 2023

Through a combination of converting existing stores and building at least 10 new stores next year, Dick’s Sporting Goods will add at least 19 House of Sport locations by 2024. The retailer also plans to exit its Field & Stream banner; after closing 12 of those stores in Q4 2022, which ended Jan. billion , up from $12.3

Location 261

Location Sporting Goods Planning Discount Store 261