Retail TouchPoints

MAY 13, 2021

Walmart plans to acquire Zeekit , a female-founded, Israeli-based virtual fitting platform. The deal will help Walmart enhance its customer and social experience by offering virtual try-ons designed to provide shoppers with more inclusive, immersive and personalized experiences.

Customer Experience 200

Customer Experience Social Commerce Planning 200

Retail TouchPoints

JANUARY 13, 2025

Augmented Reality (AR) and Virtual Reality (VR) technologies are revolutionizing online shopping by enabling customers to interact with products in ways previously reserved for in-store experiences.

Returns 298

Returns Social Commerce Checkout Shopping 298

Retail TouchPoints

JANUARY 24, 2024

Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce. Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers.

Social Commerce 263

Social Commerce Inventory Management Customer Experience Payment Services 263

Retail TouchPoints

NOVEMBER 7, 2024

Amazon’s summer Prime Day sales event now serves to kickstart many retailers’ summertime sales and back-to-school marketing efforts, and is generally pivoting marketers’ planning calendars. How will this ultimately impact marketers’ planning calendars, now that we’re past Halloween?

Marketing 278

Marketing Promotions Consumer Advertising 278

Retail TouchPoints

FEBRUARY 26, 2025

Ask for documentation of suppliers data security practices and incident response plans. Audit the data you share with suppliers to ensure youre not putting sensitive customer data at risk. In fact, 16% of respondents from the consumer attitudes survey said theyd been the victim of social commerce fraud in the past year.

Payment Services 236

Payment Services Returns Accounting Shipping 236

Retail TouchPoints

SEPTEMBER 16, 2021

Walmart has teamed up with media company Meredith for a cross-platform partnership designed to help customers plan and prepare meals faster and more easily through AI-powered meal planning, shoppable recipes, visual search, chatbots and more.

Social Commerce 298

Social Commerce Shopping Planning Consumer 298

Retail TouchPoints

DECEMBER 7, 2021

Direct-to-consumer (DTC) brands have a unique advantage in that they own the entire customer experience — and perhaps most important, all the data that is generated along with it. RECOMMENDED LISTENING: Riding the Social Commerce Wave. Historically, many defined social commerce as any sale influenced by social channels.

Social Commerce 259

Social Commerce Consumer Marketing Advertising 259

Retail TouchPoints

FEBRUARY 9, 2024

Discount shopping app Shein has announced plans to open a Seattle-area office as it continues to expand its U.S. fulfilment and logistics, furthering the company’s ongoing effort to localize fulfillment and support speedier delivery times for American customers. footprint and moves forward with its U.S. and Whitestown, Ind. “The

Fulfillment 264

Fulfillment Social Commerce Apparel Customer Experience 264

Retail TouchPoints

FEBRUARY 1, 2022

Most recently, the retailer announced plans to set up shop-in-shops at Lowe’s stores, with plans to expand to a total of 15 locations by March 2022. Petco has been busy differentiating itself in the highly competitive (and lucrative) pet care sector.

Social Commerce 263

Social Commerce Planning Shopping Location 263

Retail TouchPoints

AUGUST 10, 2021

Hot Takes on Livestreaming, Influencer Marketing and Social Commerce. At Chicago’s McCormick Place, Aug. Aisling Organics’ CEO Krysta Lewis will present a session titled Speaking Gen Z’s Language: Using TikTok to Grow Your Brand , one of several focused on tools retailers can use to engage with younger consumers.

Social Commerce 264

Social Commerce Fulfillment Consumer Marketing 264

Retail TouchPoints

JULY 7, 2022

Everyday influencer engagement is, on average, about 10X that of a professional influencer, and [they have] nearly 2X the conversion rate,” said Evan Wray, CEO of social commerce platform Mavely. Move Beyond Social Commerce Platforms for Maximum Impact.

Marketing 290

Marketing Social Commerce Consumer Management 290

Retail TouchPoints

JULY 19, 2022

Pinterest ’s role in the world of social media is blurry — consumers use the platform very differently than they do Instagram or TikTok, for example. But following a series of major strategic moves, the role Pinterest hopes to play in the burgeoning realm of social commerce is crystal clear.

Shopping 246

Shopping Social Commerce Merchant Services Fashion 246

Retail TouchPoints

SEPTEMBER 29, 2022

1 use case for AR with both consumers and brands seeing a range of benefits in the form of accuracy, loyalty and inclusivity; and AR will play a central role in Snap’s plans to create new, more meaningful shopping experiences for consumers. Those three competitors in particular are also leading the charge in social commerce.

Social Commerce 297

Social Commerce Consumer Shopping Returns 297

Retail TouchPoints

AUGUST 9, 2022

Marketplaces, social media and branded ecommerce experiences offer a multitude of opportunities for brands to build customized plans for global growth, but often that “local” piece gets lost in translation (pun intended). For example, social commerce is a “big thing” in China, Ahluwalia noted.

Social Commerce 305

Social Commerce Returns Consumer Marketing 305

Inside Retail

NOVEMBER 28, 2022

This year, over 102 million people will buy via social platforms in the US alone and by 2025, global sales via social commerce will exceed US$1.2 Among consumers – and not just Millennials – social commerce is gaining significant traction, growing three times as fast as overall e-commerce.

Social Commerce 130

Social Commerce Merchant Services Payment Services Fulfillment 130

365 Retail

MARCH 5, 2024

Social commerce – purchases made directly on social networks – may seem anecdotal to some, but it’s taking off and is expected to grow three times faster than traditional e-commerce, reaching $1.2 Selling directly on social networks, on the other hand, is more recent. trillion by 2025.

Social Commerce 69

Social Commerce Shipping Accounting Point of Sale 69

Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. With an emphasis on customer experience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members. Read the article.

Social Commerce 260

Social Commerce Loss Prevention Customer Experience Customer Retention 260

Retail TouchPoints

JUNE 3, 2021

Even if brands and retailers don’t have a physical store, they have an opportunity to create a seamless customer-focused experience that spans across their branded ecommerce sites, marketplaces and even social channels. Visual Media Optimization: How Better Web Performance Can Drive Customer Experience.

Merchant Services 361

Merchant Services Social Commerce Marketing Consumer 361

Retail TouchPoints

MARCH 1, 2021

The amount and quality of content associated with products is so vital to Sam’s Club that the retailer plans to step up its use of product scorecards in 2021. “We Producing videos with buyers talking about what they’re passionate about, and why they buy what they buy, gives us an opportunity to leverage social commerce ,” said Mancilla.

Consumer 290

Consumer Social Commerce Promotions Planning 290

Retail TouchPoints

MARCH 13, 2025

Walmart in February 2024 , and in March 2024 Wonder raised $700 million and announced plans to operate 90 physical locations by the end of 2025. Wonder, which was founded by Jet.com entrepreneur Marc Lore in 2018, purchased meal kit company Blue Apron in October 2023 for $103 million and in November 2024 acquired Grubhub for $650 million.

Advertising 147

Advertising Location Planning Social Commerce 147

Retail TouchPoints

OCTOBER 12, 2023

Driven by these developing technologies, signs point to more digitally immersive shopping and social commerce experiences that will be easier for people with different abilities to navigate. So what’s at play here and where might we go next?

Social Commerce 297

Social Commerce Consumer Shopping Marketing 297

Retail TouchPoints

NOVEMBER 11, 2022

” De Vos and the Fatboy leadership team now plan to scale the company’s use of AR capabilities to enhance the brand’s larger online customer experience, both on social media and the Fatboy website. AR is one way to show people what they can expect.”

Outdoor 269

Outdoor Customer Experience Planning Shopping 269

Retail TouchPoints

AUGUST 17, 2022

Stores should lean into community and connectivity: Kids Foot Locker’s “Play” concept is designed to bring entertainment and community to stores, and the retailer plans to open more of these locations in the future.

Consumer 279

Consumer Customer Experience Apparel Advertising 279

Retail TouchPoints

OCTOBER 15, 2021

More and more, that means rethinking product development and expanding their sizing and assortment planning to represent a wider range of sizes and body shapes. But it’s still true that only a small fraction of the fashion retail market has put tactical plans into place to support this significant consumer base. billion in the U.S.

Consumer 290

Consumer Merchant Services Markdowns Fulfillment 290

Retail TouchPoints

JANUARY 19, 2023

A combination of video stream, entertainment and real-time group chat, livestream shopping is a part of the much broader social commerce industry, which is currently $492 billion in size and expected to grow 3X as fast as traditional ecommerce, according to Jill Standish, Global Lead for Accenture’s Retail Industry Practice.

Social Commerce 298

Social Commerce Consumer Marketing Shopping 298

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Don’t Overspend on Real-Time Inventory Update Frequency.

Merchant Services 287

Merchant Services Payment Services Promotions Location 287

Retail TouchPoints

NOVEMBER 14, 2023

The retailer, known for its ultra-low prices and treasure hunt customer experience, plans to file a lawsuit on Nov. Temu is taking its fight against impostors and “cybersquatters” to the courts. 16, 2023 in the U.S.

Fast Fashion 261

Fast Fashion Customer Experience Promotions Consumer 261

365 Retail

AUGUST 4, 2024

As shopper expectations continue to evolve, there is a growing focus on elevating the customer experience to drive sales and build long-term loyalty. The latest American Express research revealed that almost one third (32%) of UK retailers identify customer attraction and retention as a key challenge over the next 12 months.

Merchant Services 64

Merchant Services Customer Experience Payment Services Checkout 64

Retail TouchPoints

NOVEMBER 11, 2022

According to the New York Post , Tran was ousted after “blindsiding top management with a series of increasingly bizarre campaigns,” including a plan to open ghost kitchens that would deliver dishes that had gone viral on the platform.

Marketing 263

Marketing Advertising Customer Experience Planning 263

Retail TouchPoints

AUGUST 15, 2023

What it didn’t have at that point was a streamlined, intuitive online checkout process — and that quickly became a major hindrance to the company’s DTC expansion plans. “We We’re able to utilize our customer service agents to help customers versus walking them through the transaction process.”

Checkout 237

Checkout Merchant Services Payment Services Customer Experience 237

Retail TouchPoints

JULY 30, 2020

The final shopping lists that are created and shared by teachers will present “information that could reflect schools’ reopening plans and affect how much consumers actually spend,” the NRF reported in a press release. Parents prioritizing the learn-from-home experience. For many parents, this uncertainty is creating stress.

Merchant Services 316

Merchant Services Advertising Apparel Consumer 316

Retail TouchPoints

MAY 15, 2024

Expedia Group has unveiled a series of new products and services designed to make travel planning stress free. The new travel media network is a result of Expedia’s more than two decades of experience under its Media Solutions division. .”

Advertising 263

Advertising Planning Shopping Marketing 263

Retail TouchPoints

SEPTEMBER 23, 2024

Our customers’ experience with your products and your brands and your prices really defines for a lot of them what it is to shop at Amazon,” said Herrington, speaking to sellers at Accelerate. “ Our relationship [with sellers] has evolved over the years, and it’s not been without controversy.

Fulfillment 273

Fulfillment Customer Experience Management Shopping 273

Retail TouchPoints

JUNE 11, 2024

Although the Retail Innovation Conference & Expo agenda was replete with topics and trends around driving next-gen commerce experiences, from connected TV (CTV) to social commerce and retail media, the heart of each session was brimming with a candor — and even a vulnerability — not often found on event stages.

Beauty and Health 260

Beauty and Health Consumer Social Commerce Customer Experience 260

Retail TouchPoints

APRIL 18, 2023

His platform Flip — described as a “shopping social network” — already has more than 1,000 brands participating, including E.l.f. Now Flip is planning an “aggressive” expansion beyond the beauty category in the coming months that is likely to enlarge both its brand portfolio and its user base. “I

Marketing 278

Marketing Payment Services Beauty and Health Fulfillment 278

Retail TouchPoints

DECEMBER 21, 2023

But even though its brick-and-mortar stores have closed, the BB&B name lives on: Overstock.com , which purchased the retailer’s IP, renamed its website Bed Bath & Beyond in early August, part of CEO Jonathan Johnson ’s plan to marry the retailer’s name and reputation with Overstock’s “asset-light” operating model. Adam Blair 5.

Sporting Goods 306

Sporting Goods Advertising Consumer Apparel 306

Retail TouchPoints

MAY 22, 2024

Leveraging technology from Emperia , Walmart Realm is designed to gamify the shopping journey by transporting customers to imaginative virtual locations where they can interact with products and play nostalgic games online.

Fashion 264

Fashion Location Planning Shopping 264