Retail TouchPoints

FEBRUARY 5, 2025

Similarly, creating a meaningful customer experience begins with a map a tool to visualize the entire journey, from initial awareness to post-purchase interactions. Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase.

Customer Experience 270

Customer Experience Promotions Checkout Planning 270

Retail TouchPoints

NOVEMBER 13, 2024

A strategically designed stadium-adjacent shopping and lifestyle district can activate the space and move the venue from a fortress to a living room, both on event days and non-event days. But designing a successful retail experience doesn’t simply involve placing stores and restaurants next to the stadium.

Department Stores 262

Department Stores Customer Experience Shopping Consumer 262

Retail TouchPoints

FEBRUARY 6, 2025

Were in the early stages of what you might call the Great Shopping Migration: almost 60% of online customers recently polled confirmed that they were likely to use social media platforms to shop. As mentioned, though, these shops are making improvements in standard-setting with higher-caliber merchants operating on them.

Merchant Services 179

Merchant Services Payment Services Social Commerce Shopping 179

Retail TouchPoints

NOVEMBER 27, 2024

According to a study by UC Today , 90% of consumers expect to have an omnichannel retail experience when we shop. They also want customer service channels such as chatbots and call centers to provide them with the same level of information and support regardless of how they choose to interact.

Consumer 277

Consumer Marketing Promotions Customer Experience 277

Retail TouchPoints

FEBRUARY 7, 2025

These two realities are converging and inspiring manufacturers, wholesalers and mass marketplaces alike to modernize their tech stacks and implement more robust customer experiences that are more aligned with modern B2C behaviors. Therefore, the B2B buying experience is not just about shopping and checking out, Chandel said.

Payment Services 279

Payment Services Customer Experience Wholesale Planning 279

Retail TouchPoints

NOVEMBER 7, 2024

Three more supermarket chains will connect their electronic shelf label (ESL) hardware to the Carrot Tags pick-to-light functionality from Instacart , making it easier for Instacart pickers — and eventually for consumers themselves — to find the products on their shopping list.

Fulfillment 278

Fulfillment Supermarket Grocer Store Operations 278

Retail TouchPoints

SEPTEMBER 19, 2023

Customer experience (CX) optimization is a necessity for ecommerce retailers and other online businesses that want to convert visitors, drive sales and cultivate customer loyalty. However, these searching customers are not always finding what they’re looking for.

Customer Experience 287

Customer Experience Checkout Marketing Spend Consumer 287

Retail TouchPoints

OCTOBER 30, 2024

Customers want personal, seamless, no-contact experiences, and each additional endpoint helps provide what today’s customers expect. Tablets and mobile devices put customer data at employees’ fingertips, allowing them to provide a personal shopping experience while reducing wait times.

Payment Services 269

Payment Services Kiosk Customer Experience Management 269

Inside Retail

JUNE 12, 2024

A recurring theme at Day two of NRF’s Retail’s Big Show Asia in Singapore on Wednesday was clearly the understanding among retailers of the need to deliver a great customer experience to succeed. In Macau customers can try a cocktail in store at a rotating bar in the middle of the shop.

Customer Experience 264

Customer Experience ATS Boutique Wholesale 264

Retail TouchPoints

NOVEMBER 26, 2024

Hanna Andersson personal shoppers gather client details and then create tailored closets for guests to peruse and shop virtually. They’ll even send out coloring pages for kids to enjoy while mom or dad shop. You should see some of the conversations that our personal shoppers have with their clients,” said Lapic.

Boutique 289

Boutique Apparel Customer Experience Shopping 289

Retail TouchPoints

APRIL 9, 2025

These follow a host of previous rollouts including Buy with Prime , expansions in the capabilities of the Alexa voice assistant and the rollout of the in-app shopping assistant Rufus all of which aim to make Amazon an easy-to-access, easy-to-use resource for any shopping need.

Shopping 147

Shopping Advertising Consumer Accessories 147

Retail TouchPoints

MARCH 6, 2024

At a time when acquiring a new customer is five times more expensive than retaining a current customer, there is another return on this investment that might be even more lucrative in the long run. Returnless refunds are improving the almighty customer experience, and in turn, their potential customer lifetime value.

Customer Experience 289

Customer Experience Returns Shipping Consumer 289

Retail TouchPoints

MARCH 18, 2025

Instacart has introduced Smart Shop, which leverages generative AI and machine learning to create a more personalized grocery shopping experience. By customizing your shopping journey to match your personal health goals or fit your dietary restrictions, we can unlock possibilities that werent even on the table before.

Shopping 147

Shopping Consumer Planning ATS 147

Retail TouchPoints

NOVEMBER 19, 2024

workforce the holiday shopping season can be the most strenuous and stress-filled time of year. I love the holiday season,” said Eddie Quezada, the Produce Manager at a Stop & Shop in Long Island, N.Y. We get a lot of notice of when our schedule is posted, and it really allows us to plan our lives at this time of year.

Department Stores 334

Department Stores Wholesale Shopping Consumer 334

Inside Retail

DECEMBER 16, 2024

Typically, consumers seek out department stores and shopping centres to get in the holiday spirit but LaManna has managed to position itself as the exception. In-store, we increase our staffing levels, with extra team members focused on assisting customers in stocking shelves promptly to keep up with demand.

Supermarket 246

Supermarket Department Stores Shopping Planning 246

Retail TouchPoints

NOVEMBER 14, 2023

Circuit City has launched a Series A funding round along with plans for alliances with national companies, though it did not identify which companies will be involved. Circuit City also will support the partnerships with its customer service, private label products and white-glove consumer electronics experience.

Planning 277

Planning Shopping Location Consumer 277

Retail TouchPoints

MARCH 17, 2025

This has prompted the beauty retailer to present a cautious 2025 outlook and add new details to the Ulta Beauty Unleashed transition plan, including an online marketplace. Our marketplace technology will empower Ulta Beauty to seamlessly integrate new brands and products, ensuring a delightful shopping experience for their customers.

Planning 147

Planning Marketing Promotions Management 147

Theatro

OCTOBER 22, 2024

78% of Holiday Shoppers Concerned about Store Safety This Year, New Theatro Survey Shows Despite safety concerns, one in four shoppers say they plan to shop more in-person for holiday gifts–but with higher expectations, lower patience, and delayed purchases as economic pressures and tech annoyances loom large. consumers aged 18+.

Shopping 90

Shopping Customer Experience Planning Checkout 90

Retail TouchPoints

MARCH 11, 2025

Simultaneously, retail executives and practitioners ramp up their travel plans, venturing to major events like the NRF Big Show and Shoptalk, to generate buzz around their major plans and priorities. In turn, they were more savvy (even thrifty) while shopping for discretionary goods. Click here to register for the Placer.ai

Social Commerce 205

Social Commerce Customer Experience Consumer Planning 205

Retail TouchPoints

NOVEMBER 7, 2024

Amazon’s summer Prime Day sales event now serves to kickstart many retailers’ summertime sales and back-to-school marketing efforts, and is generally pivoting marketers’ planning calendars. How will this ultimately impact marketers’ planning calendars, now that we’re past Halloween?

Marketing 278

Marketing Promotions Consumer Advertising 278

Retail Wire

JUNE 19, 2024

Grocery shopping is on the cusp of a digital revolution as electronic shelf labels (ESLs) begin to replace traditional price stickers in stores across the nation. The switch promises to bring several benefits, including increased productivity, reduced labor costs, and enhanced customer experience.

Supermarket 264

Supermarket Shopping Customer Experience Planning 264

Retail TouchPoints

MARCH 31, 2023

But as the OG value-shopping app tries to win back consumers, it has more than a few hurdles to overcome — not least of which is luring back lapsed consumers who now have new alternatives that don’t come with any negative history. And this is just the first of in a series of shopping events Wish has planned for 2023.

Planning 338

Planning Consumer Shipping Shopping 338

Inside Retail

FEBRUARY 3, 2025

The Adore store experience Jars of Tim Tams and free samples with purchase are a staple in the new stores, a nod to the beauty retailers signature perks, but the in-store customer experience will offer much more than a brief sugar rush. He plans to travel to three states this week to sign off on additional locations.

Marketing 250

Marketing Fashion Customer Experience Location 250

Theatro

OCTOBER 22, 2024

FOR IMMEDIATE RELEASE 78% of Holiday Shoppers Concerned about Store Safety This Year, New Theatro Survey Shows Despite safety concerns, one in four shoppers say they plan to shop more in-person for holiday gifts–but with higher expectations, lower patience and delayed purchases as economic pressures and tech annoyances loom large.

Shopping 85

Shopping Employee Engagement Planning Customer Experience 85

Retail TouchPoints

JULY 2, 2024

Ingka Investments will hold a one-third stake in the project alongside preferred equity components and full ownership of the building’s prime retail space, an 80,000 -square-foot store with a corner entrance on Fifth Avenue where Ingka plans to put an Ikea “customer meeting point.” in a statement. . in a statement.

Planning 279

Planning Home Furnishings Location Customer Experience 279

Retail TouchPoints

MARCH 12, 2025

Kroger has created a new ecommerce business unit designed to align all the teams contributing to the online customer experience. Cosset will continue to oversee technology and data along with supervising the new online shopping unit. Kroger has been seeking to gain forward momentum in recent months.

Finance 179

Finance Supermarket Customer Experience Planning 179

Retail Gazette

MARCH 14, 2025

Asda chair Allan Leighton has laid down his game plan for turning around the UK’s third biggest grocer and “ regaining customers trust” The supermarket chain saw its like-for-like sales slide 3.4% last year as consumers headed elsewhere for their weekly grocery shop.

Planning 97

Planning Supermarket Grocer Returns 97

Retail TouchPoints

JANUARY 13, 2025

Augmented Reality (AR) and Virtual Reality (VR) technologies are revolutionizing online shopping by enabling customers to interact with products in ways previously reserved for in-store experiences. This can be particularly impactful for furniture retailers as large cargo and returns can be extremely costly.

Returns 298

Returns Social Commerce Checkout Shopping 298

Retail TouchPoints

MARCH 21, 2024

With online shopping hitting record highs during the most recent Thanksgiving holiday weekend, many companies often focus on preparing for this annual period of peak demand. That’s why retailers must find ways to optimize their cloud resource planning strategies ahead of a time of demand. So Who’s Doing It Well?

Planning 258

Planning Customer Experience Management Promotions 258

Retail TouchPoints

JANUARY 30, 2025

CVS has launched a new app designed to serve as a one-stop shop for customers to do everything from managing their prescriptions and vaccinations to accessing coupons and opening locked display cases in stores. CVS Health also appointed a new President and CEO in October 2024 , company insider David Joyner.

Checkout 227

Checkout Customer Experience Fulfillment Consumer 227

Retail TouchPoints

SEPTEMBER 27, 2024

“Our decision to invite sellers into our store nearly 25 years ago was one of the best things we ever did for our customers, because the sellers brought in this just amazing array of products and brands and great prices,” he said at the Amazon Accelerate conference for its third-party sellers earlier this month. “It

Planning 271

Planning Fulfillment Customer Experience Shopping 271

Retail TouchPoints

JANUARY 15, 2024

Nvidia surveyed more than 400 retail professionals at all organizational levels and found that while AI adoption is still in its early stages, more than 60% of respondents are planning to boost their AI investments in the next 18 months.

Loss Prevention 312

Loss Prevention Planning Customer Experience Inventory Management 312

Retail TouchPoints

JANUARY 17, 2025

Thats where our expertise lies not with the business traveler, not duty-free airport shops, said Shaw. This distinct self-identification has become increasingly important now that Starboard Group is moving onto dry land, with plans to support resort boutiques at a Westgate Resort s property in Las Vegas beginning next month.

Shipping 278

Shipping Boutique Jewelry Apparel 278

Retail TouchPoints

DECEMBER 2, 2024

Head to 57 th Street in New York to not only shop the brand’s fashionable creations but eat them too. The striking Art Deco building is complemented by an interior floor plan that embraces contrasts. Hungry for luxury, Louis Vuitton fans?

Fashion 297

Fashion Location Planning Shopping 297

Retail TouchPoints

DECEMBER 13, 2024

Primark plans to put even more time and money into its U.S. The retailer plans to open stores in: Castleton Square Mall in Indianapolis, Ind.; expansion in 2025. The apparel and accessories retailer has signed five new leases for stores throughout the Southern and Midwest U.S., after already investing more than $90 million in 2024.

Planning 263

Planning Location Accessories Apparel 263

Retail TouchPoints

DECEMBER 6, 2024

In a recent interview with Retail TouchPoints , Peterson shared more details on this transformation journey, including Carters investments in: An immersive, reimagined retail experience complete with a Mothers Lounge, toddler-tested Playhouse, Kid Interactive Zone, gift shop, community events and more.

Visual Merchandising 289

Visual Merchandising Apparel Marketing Fashion 289

Inside Retail

FEBRUARY 5, 2025

per cent for the year, exceeding the governments plan and eclipsing the performance of its Southeast Asia peers. Whats different here though is that Vincoms core competencies dont seem to extend to the design, customer experience and other skills that define the best shopping-centre developers. The economy grew by 7.1

Shopping 130

Shopping Fashion Accessories Location 130