Inside Retail

JANUARY 14, 2025

But for Jeff Warren Macys vice president of selling and customer experience, and one of the key people involved in reinvigorating the department stores relationship with its customers sticking with the status quo is not an option. By last year, Macys global net sales amounted to $23.1 billion, down from $24.4

Planning 130

Planning Department Stores Customer Experience Point of Sale 130

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. The second prong was replacing foundational systems, such as the company’s legacy enterprise resource planning (ERP) system. “It

Planning 317

Planning Wholesale Customer Experience Store Operations 317

Retail TouchPoints

APRIL 11, 2025

Retailers already have recognised that staying proactive and planning beyond just a golden quarter bump, and having the flexibility to pivot based on market conditions can yield substantial longer-term benefits. Software updates to endpoints can often be very labour-intensive and risky; this includes point-of-sale (POS) and payment devices.

Payment Services 147

Payment Services Point of Sale Clienteling Customer Experience 147

Retail TouchPoints

FEBRUARY 6, 2023

Instead of preemptively cutting back, many are planning to spend more this year. That’s right, retailers are planning to “invest their way through the recession,” according to new benchmark research from digital transformation company Mercaux conducted by CensusWide. This trend is even more pronounced among CEOs in the U.S.

Planning 288

Planning Payment Services Checkout Fulfillment 288

Inside Retail

MAY 26, 2021

Too few staff will lead to frustrated customers while too many results in unnecessary costs. At fashion retail giant H&M group, workforce planning has become a critical part of daily activity. Each year, in-store and online sales generate more than $US22.3 The company operates some 4950 stores and has 126,000 employees.

Planning 245

Planning Point of Sale Fashion Management 245

Retail TouchPoints

JULY 9, 2024

Sharmeelee Bala Owned by Simon Property Group and Brookfield Asset Management since late 2020 , JCPenney is actively working to retake its place as a leading department store retailer, most notably with a $1 billion turnaround plan unveiled in September 2023. RTP: What about the many areas supporting the customer experience?

Point of Sale 279

Point of Sale Payment Services Customer Experience Department Stores 279

Retail Focus

DECEMBER 12, 2024

The retail market of 2025 will become a complex ecosystem where attracting top brands, creating the right concepts, and improving customer experiences are essential. This approach, rooted in emotional engagement, proved worthwhile, confirming the importance of designing for positive customer experiences.

Marketing 264

Marketing Fashion Retail Marketing Management 264

Retail TouchPoints

JULY 20, 2023

When members of the restaurant’s loyalty program hover their palm over the reader, associates can pull up their MyPanera account information, greet the guest by name and provide a customized experience, including palm-based payment.

Payment Services 246

Payment Services Planning ATS Supermarket 246

Retail TouchPoints

SEPTEMBER 4, 2024

In today’s world, a stellar customer experience (CX) isn’t just a nice perk with which to provide customers — it’s table stakes. Consumer expectations are at an all-time high, and retailers need to ‘wow’ customers at every single touch point or risk losing them.

Point of Sale 298

Point of Sale Customer Experience Checkout Consumer 298

Retail TouchPoints

MARCH 7, 2025

Even though more than half ( 56% ) of retailers surveyed by KPMG completed a major payments modernization program within the past year, even more 83% already are modernizing their payment infrastructure, or are planning to do so in the new future.

Payment Services 138

Payment Services Fulfillment Department Stores Customer Experience 138

Retail TouchPoints

AUGUST 29, 2024

As stores continue their evolution to being the physical manifestation of the digital brand, having high levels of inventory accuracy is quickly becoming integral to delivering excellent customer experience. In short, RFID directly leads to a materially better customer experience in the age of the digital-first shopper.

Customer Experience 297

Customer Experience Shipping Inventory Management Management 297

Inside Retail

APRIL 29, 2023

As Australians adopt the latest digital payment methods, the future of frictionless, automated transactions will offer a completely new customer experience. 3 This acceptance of digital payments supports greater convenience and increases pressure on organisations to offer digital and mobile-first customer payment experiences.

Merchant Services 130

Merchant Services Payment Services Customer Experience Point of Sale 130

Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

Checkout 297

Checkout Payment Services Customer Experience Supermarket 297

Retail TouchPoints

JUNE 2, 2022

parent company of the Circle K convenience store chain, will purchase more than 10,000 touchless self-checkout systems, with plans to deploy them in more than 7,000 Circle K and Couche-Tard stores in the U.S., The Mashgin system, branded as “Smart Checkout,” relies on AI-powered technology that can improve customer checkout time up to 400%.

Checkout 328

Checkout Payment Services Customer Experience Location 328

Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. Still, other innovative frictionless tech featured throughout the shopper’s journey can improve the customer experience. Improving Customer Experience.

Payment Services 299

Payment Services Checkout Customer Experience Point of Sale 299

Retail TouchPoints

MARCH 4, 2024

The customer experience is paramount to the success of today’s retailers. This includes enhancing in-store inventory, delivery services and even the personalization of customer service. However, when it’s time to check out, how do payment options factor into that customer experience?

Finance 289

Finance Payment Services Consumer Shopping 289

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. It’s tough to think past short-term solutions for pricing and marketing and plan for the more long-term success of the business.

Payment Services 246

Payment Services Inventory Management Checkout Loss Prevention 246

Retail TouchPoints

OCTOBER 31, 2023

Be tough — but preserve the customer experience. This could help them harmonize twin goals — deterring crooks and preserving the customer experience. This can reduce customer waits and frustration. It includes researchers, tech vendors, police and major retailers. The two are not always in conflict.

Loss Prevention 297

Loss Prevention Sporting Goods Customer Experience Store Layout 297

Retail TouchPoints

OCTOBER 7, 2020

We were already on a very demanding timeline to implement the system across more than 2,000 points of sale in the U.S. Hudson planned to launch a loyalty program this year called Blue for frequent travelers who rely on Hudson’s convenience stores in the U.S. and Canada when the pandemic caught us,” Martin-Consuegra said.

Payment Services 214

Payment Services Point of Sale Specialty Retailers Customer Experience 214

Retail TouchPoints

APRIL 20, 2022

Behind the scenes, Temeka Group assists with plans and renderings that are submitted for licenses. Once site visits and assessments are made, a store plan is prepared and submitted for approval. Temeka then collaborates with Quorum Architects to produce plans for city approvals and construction bids made by CS Hudson.

Marketing 354

Marketing Location Customer Experience Consumer 354

Retail TouchPoints

MARCH 18, 2024

Following a 200 -store test that limited customers using self-checkout to a maximum of 10 items, Target has rolled out Express Self-Checkout to its nearly 2,000 stores nationwide. Near-term advancements will address current limitations, enhancing customer experience and retailer security.”

Checkout 259

Checkout Payment Services Store Operations Customer Experience 259

Retail TouchPoints

MARCH 3, 2022

We look forward to the continued rollout of self-checkout as part of our transformation strategy that includes technology investments to improve the customer experience.” These tech upgrades are part of the retailer’s three -year, $250 million growth plan announced in October 2020.

Checkout 246

Checkout Customer Experience Location Planning 246

I Vend

JANUARY 13, 2022

Planned returns – the growth of online shopping has dramatically increased returns. Shoppers deliberately over-order, use their home as the changing room, and plan to return the sizes/colours they don’t want to keep. DC returns carry the risk of slowing down outbound operations and therefore customer experience and future sales.

Customer Experience 98

Customer Experience Returns Management Inventory Management 98

Retail TouchPoints

SEPTEMBER 7, 2023

Aēsop operates approximately 400 points of sale across the Americas, Europe, Australia, New Zealand and Asia, with a recent advance into China, where the brand opened its first store in 2022. We will also be able to concentrate on continuing to improve The Body Shop’s business and refocusing Avon International’s footprint.”

Point of Sale 264

Point of Sale Shopping Planning Marketing 264

Retail TouchPoints

JULY 8, 2021

The companies will jointly invest in new customer experiences, events, marketing and on-premise advertising at Westfield shopping centers across the country, with plans to take the partnership global in the coming months. Unibail-Rodamco-Westfield (URW), owner of Westfield shopping centers in the U.S.,

Promotions 264

Promotions Advertising Returns Customer Experience 264

Inside Retail

JANUARY 21, 2024

The luxury market is categorised by its exclusivity, maintained through a combination of high price points, consciously limited product volumes, reputation and customer experience, amongst other factors. billion in 2024. Longchamp manages 325 direct-to-consumer stores through 25 distribution subsidiaries around the world.

Department Stores 262

Department Stores Boutique Fashion Accessories 262

Retail TouchPoints

AUGUST 5, 2024

The Paper Store promises top-notch customer service in its 100+ brick-and-mortar stores, with associates helping shoppers choose from its widely varied assortment of apparel, accessories, jewelry, water bottles and even packaged food from Stonewall Kitchen (along with paper, pens and school supplies, of course).

Inventory Management 264

Inventory Management Point of Sale Promotions Jewelry 264

Retail TouchPoints

FEBRUARY 20, 2025

For example, with Carrot AI [Instacarts AI suite] I can say, Make me a meal plan for a family of five under $X per month and avoid these specific foods that my kids don’t like, build that list all in the cloud and then sync that list to Caper, the edge AI experience.

Grocer 191

Grocer Shopping Consumer Management 191

Retail TouchPoints

JUNE 10, 2022

Dollar General already has self-checkout kiosks in 8,000 of its 18,000 stores and plans to increase that number to 11,000 by the end of this year. Now, Owens said the company also plans to begin testing a 100% self-checkout store format across 200 locations this year.

Checkout 304

Checkout Location Kiosk ATS 304

Retail TouchPoints

DECEMBER 13, 2023

Then the next step is to go beyond that to say you also plan on empowering consumers to be able to live those promises as well, whether that’s inclusivity, sustainability or giving back to the community. customer experience). And that’s just step one; not just saying it but also living it.

Loss Prevention 323

Loss Prevention Visual Merchandising Sporting Goods Store Operations 323

Retail TouchPoints

JULY 21, 2020

Walmart Canada is planning a $3.5 Today’s significant investment will position us for future growth and make Walmart Canada even better for our associates and our customers,” said Horacio Barbeito, President and CEO of Walmart Canada in a statement. “We The equivalent in U.S. dollars is $2.58

Fulfillment 239

Fulfillment Payment Services Beauty and Health Checkout 239

Retail TouchPoints

AUGUST 15, 2023

In 2017, Polywood had a great product sustainability story (its outdoor furniture is made from 100% recycled plastic and comes with a 20-year guarantee) and a solid launching pad for direct-to-consumer sales (a 27 -year history of selling through big box, home improvement and specialty patio stores).

Checkout 237

Checkout Merchant Services Payment Services Customer Experience 237

Retail TouchPoints

JANUARY 11, 2021

While it’s hardly noteworthy that a retailer increased online sales during some of the worst months of COVID, M.Video-Eldorado Group , a 1,039-store electronics and appliance retailer serving more than 250 regions across Russia, did much more than simply funnel products through its suddenly active ecommerce channel.

Payment Services 301

Payment Services Location Fulfillment Customer Experience 301

Retail TouchPoints

AUGUST 18, 2022

Also known as pay-over-time or pay-in-4 installment plans, BNPL offers consumers the chance to split up the cost of major purchases directly at the point of sale. Most buy now, pay later offers are interest- and fee-free, unless customers miss a payment.

Merchant Services 278

Merchant Services Payment Services Consumer Point of Sale 278

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. And it’s not just helping consumers.

Checkout 285

Checkout Customer Experience Merchandise Store Consumer 285

Retail TouchPoints

MAY 23, 2022

Over the next six months, FTD plans to add capabilities such as automated customer email follow-up, social media integration, digital zoom-in tools and payment integration with Apple Pay , Google Pay and PayPal. “One

Payment Services 278

Payment Services Customer Experience Fulfillment Point of Sale 278

Retail TouchPoints

JUNE 10, 2024

In January, Google Chrome restricted third-party cookies for 1% of users and plans to ramp up restrictions to 100% of users by 2025. Full-fledged fingerprinting around the internet is depreciating, and marketers and customers alike will soon notice, particularly in the retail and ecommerce space.

Marketing 299

Marketing Accounting Customer Experience Point of Sale 299