Inside Retail

MARCH 25, 2025

With 50 per cent cash-on-cash returns reported for 2024 and plans to open 80 new doors by the end of 2025, it would appear that Foot Locker’s investment in updating its customer service experience is working.

Customer Experience 130

Customer Experience ATS Consumer Apparel 130

Retail TouchPoints

MARCH 5, 2025

Target has ambitious plans to drive an additional $15 billion in sales growth by 2030. The retailer revealed these long-term plans along with financial results of its 2024 fiscal year, which ended Feb. Targets net sales decreased by 0.8% compared to the previous year, falling from $107.4 billion to $106.6 Comparable sales rose 0.1%

Planning 179

Planning Inventory Management Consumer Shopping 179

Retail TouchPoints

JANUARY 6, 2025

Campus foodservice leader Sodexo will open nearly 100 Food Hive markets on college campuses by 2026, beginning with the approximately 30 locations opening during the 2024-2025 academic year.

Planning 278

Planning Checkout Location Marketing 278

Retail TouchPoints

FEBRUARY 5, 2025

Similarly, creating a meaningful customer experience begins with a map a tool to visualize the entire journey, from initial awareness to post-purchase interactions. Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase.

Customer Experience 270

Customer Experience Promotions Checkout Planning 270

Retail TouchPoints

MARCH 25, 2025

International fashion brand Mango is implementing a new AI software platform to transform its planning and decision-making. Using o9s Merchandise Financial Planning (MFP), Assortment Planning and Demand Planning capabilities, the brand will replace fragmented, outdated systems with an integrated, AI-powered and data-driven framework.

Planning 147

Planning Fashion Consumer Marketing 147

Retail TouchPoints

FEBRUARY 7, 2025

These two realities are converging and inspiring manufacturers, wholesalers and mass marketplaces alike to modernize their tech stacks and implement more robust customer experiences that are more aligned with modern B2C behaviors. Several companies have already upgraded and the remaining plan to upgrade their ERPs in the coming years.

Payment Services 279

Payment Services Customer Experience Wholesale Planning 279

Retail TouchPoints

FEBRUARY 6, 2025

But the merchant was suffering from a bit of an image problem that made it seem fusty and old-fashioned, a situation that led to a companywide turnaround plan initiated in 2020. In its stores, the SAP module on the POS screens mimics the customer-facing website, giving associates the same enhanced search functionality as online shoppers.

Kiosk 253

Kiosk Fulfillment Customer Experience Planning 253

Retail TouchPoints

FEBRUARY 19, 2025

As part of Loblaws plans to invest $2.2 Loblaws also will renovate more than 300 grocery and pharmacy locations, including adding approximately 100 new Shoppers Drug Mart pharmacy care clinics, and plans to continue modernizing its supply chain, including the opening of a new 1.2

Planning 173

Planning Discount Store Supermarket Location 173

Inside Retail

NOVEMBER 19, 2024

Hairdressing franchise Just Cut has introduced a brand revamp as part of its efforts to improve customer experience. We’re staying true to what our Clients love – quality, simplicity and making sure every visit is a great experience.”

Kiosk 262

Kiosk Customer Experience Location Planning 262

Retail TouchPoints

MARCH 17, 2025

This has prompted the beauty retailer to present a cautious 2025 outlook and add new details to the Ulta Beauty Unleashed transition plan, including an online marketplace. Despite a solid Q4 and FY 2024 overall, the company saw net sales drop slightly in Q4, which ended Feb. Net sales were down 1.9% in Q4 to $3.5 billion, compared to $3.6

Planning 147

Planning Marketing Promotions Management 147

Retail TouchPoints

JANUARY 23, 2025

Supporting these expectations is the fact that more than 2,000 planned closures already are underway this year. Retailers need to embrace technologies like artificial intelligence to deliver a better customer experience and to optimize pricing to remain relevant and avoid ongoing closures. Coresight reports that major U.S.

Customer Experience 279

Customer Experience Consumer Shopping Planning 279

Retail TouchPoints

JANUARY 10, 2025

Even if you’re a couture bride looking for a high-end gown or you’re on a budget and [planning] to get something on Amazon, at some point you’re going to encounter David’s Bridal because of the way people consume media in and around their wedding. Here’s how Davids plans to do it.

Advertising 287

Advertising Planning Consumer Jewelry 287

Retail TouchPoints

NOVEMBER 7, 2024

Instacart also is planning to extend pick-to-light to its Caper Carts smart carts, which will enable customers to have shelf labels flash for items — whether from their shopping list or an ad or coupon they see — directly from their cart. “We

Fulfillment 278

Fulfillment Supermarket Grocer Store Operations 278

Retail TouchPoints

OCTOBER 30, 2024

Managing Endpoint Devices Doesn’t Have to be this Hard As a retailer, your investments in a modern customer experience shouldn’t result in added risk to your IT environment. Before your customers begin their holiday shopping, each endpoint device must be properly configured, managed, secured and primed to be an asset for growth.

Payment Services 269

Payment Services Kiosk Customer Experience Management 269

Retail TouchPoints

NOVEMBER 13, 2024

Along the way, they’d be enticed by storefront displays, food court offerings, and shops they hadn’t planned to visit. It falls to the designer to carefully listen, balance different perspectives and ultimately make decisions that enhance the overall user experience. Intentional pathways create a holistic guest experience.

Department Stores 262

Department Stores Customer Experience Shopping Consumer 262

Retail TouchPoints

MARCH 11, 2025

Simultaneously, retail executives and practitioners ramp up their travel plans, venturing to major events like the NRF Big Show and Shoptalk, to generate buzz around their major plans and priorities. But how can brands and retailers create these experiences, using compelling content and creative, at scale?

Social Commerce 205

Social Commerce Customer Experience Consumer Planning 205

Retail TouchPoints

JULY 12, 2024

For example, Floor & Décor faces several forecasting and inventory planning challenges because one of its core products, flooring, is usually only purchased twice in an average consumer’s lifetime. Floor & Décor also prides itself on having a large in-stock selection at its more than 225 stores.

Planning 276

Planning Customer Experience Shipping Location 276

Retail TouchPoints

NOVEMBER 27, 2024

They also want customer service channels such as chatbots and call centers to provide them with the same level of information and support regardless of how they choose to interact. Retail experiences work all year round. Digital channels are alive with opportunities to dazzle consumers. Here are three key reasons they work so well: 1.

Consumer 277

Consumer Marketing Promotions Customer Experience 277

Retail TouchPoints

DECEMBER 12, 2024

The solution also can improve demand planning by identifying when items are depleted as well as when promotions end, allowing suppliers to better plan availability and product deliveries. Chemist Warehouse plans to use the rich data captured at the product and store levels to create greater inventory efficiencies and reduce costs.

Promotions 269

Promotions Planning Location Management 269

Retail TouchPoints

JANUARY 15, 2024

Nvidia surveyed more than 400 retail professionals at all organizational levels and found that while AI adoption is still in its early stages, more than 60% of respondents are planning to boost their AI investments in the next 18 months.

Loss Prevention 312

Loss Prevention Planning Customer Experience Inventory Management 312

Retail TouchPoints

OCTOBER 31, 2024

David’s Bridal also plans to expand the resale program by introducing a store and mail-in trade-in program for authentic David’s garments. Additionally, the retailer plans to introduce storied and vintage items into its ecosystem.

Finance 288

Finance Accessories Shipping Planning 288

Retail TouchPoints

JULY 2, 2024

Ingka Investments will hold a one-third stake in the project alongside preferred equity components and full ownership of the building’s prime retail space, an 80,000 -square-foot store with a corner entrance on Fifth Avenue where Ingka plans to put an Ikea “customer meeting point.” in a statement. . in a statement.

Planning 279

Planning Home Furnishings Location Customer Experience 279

Retail TouchPoints

SEPTEMBER 27, 2024

“You can see it with the size of the market segments that we’re going after, the customer bases and the new technology that’s opening up all kinds of new things that we can do together.” When we speed up deliveries, we sell more,” Herrington explained. Mindset Shift: Instead of One U.S.,

Planning 271

Planning Fulfillment Customer Experience Shopping 271

Retail Gazette

MARCH 14, 2025

Asda chair Allan Leighton has laid down his game plan for turning around the UK’s third biggest grocer and “ regaining customers trust” The supermarket chain saw its like-for-like sales slide 3.4% last year as consumers headed elsewhere for their weekly grocery shop.

Planning 97

Planning Supermarket Grocer Returns 97

Retail TouchPoints

OCTOBER 29, 2024

Marks & Spencer plans to install self-checkout POS stations in the changing rooms in its 180 clothing stores, according to the Telegraph and other news outlets.

Checkout 273

Checkout Planning Customer Experience ATS 273

Retail TouchPoints

NOVEMBER 26, 2024

Lapic also plans to ramp up the collaborations, in particular with more unexpected brands like Baggu, as a way to grow the Hanna community even further. “We’re So we’re in these boutiques and we plan to grow that to connect with all of the brand-new moms that don’t yet know the Hanna Andersson brand.”

Boutique 289

Boutique Apparel Customer Experience Shopping 289

Retail TouchPoints

MARCH 12, 2025

Kroger has created a new ecommerce business unit designed to align all the teams contributing to the online customer experience. In December 2024 a long-planned merger with Albertsons was cancelled, and long-time Kroger CEO Rodney McMullen resigned earlier this month following an investigation into his personal conduct.

Finance 179

Finance Supermarket Customer Experience Planning 179

Retail TouchPoints

DECEMBER 12, 2024

The home improvement retailer also plans to open 10 to 15 stores per year for the next several years. The retailer is working with both new sellers and existing suppliers to populate its new marketplace, with plans to include products at a range of price points designed to appeal to both value-oriented and more affluent customers.

Fulfillment 287

Fulfillment Planning Location ATS 287

Retail TouchPoints

DECEMBER 13, 2024

Primark plans to put even more time and money into its U.S. The retailer plans to open stores in: Castleton Square Mall in Indianapolis, Ind.; expansion in 2025. The apparel and accessories retailer has signed five new leases for stores throughout the Southern and Midwest U.S., after already investing more than $90 million in 2024.

Planning 263

Planning Location Accessories Apparel 263

Inside Retail

FEBRUARY 3, 2025

The Adore store experience Jars of Tim Tams and free samples with purchase are a staple in the new stores, a nod to the beauty retailers signature perks, but the in-store customer experience will offer much more than a brief sugar rush. He plans to travel to three states this week to sign off on additional locations.

Marketing 250

Marketing Fashion Customer Experience Location 250

Retail TouchPoints

JANUARY 29, 2025

The move is part of a reorganization plan that was approved by the U.S. With our restructuring process now behind us, we have renewed energy and excitement to deliver for our customers, said Satish Malhotra, CEO and President of The Container Store in a statement. Bankruptcy Court on Jan.

Payment Services 232

Payment Services Specialty Retailers Finance Customer Experience 232

Retail TouchPoints

MARCH 20, 2024

Former Walmart exec and Jet.com founder Marc Lore and his newest company Wonder Group have raised $700 million from various investors to support its Vision, Capital and People (VCP) plan , which is designed to support the business’ execution and scale, Lore revealed in a LinkedIn post. both of which are scheduled to open this year.

Location 312

Location Planning Promotions Customer Experience 312

Retail TouchPoints

JANUARY 30, 2025

With 60 million digital customers, we are excited to continue to innovate and bring best-in-class and first-in-industry capabilities to our customers. The new app is part of a series of enhancements CVS has made over the last 12 months to improve its customer experience, which also have included a revamp of the chains loyalty program.

Checkout 227

Checkout Customer Experience Fulfillment Consumer 227

Retail TouchPoints

MARCH 26, 2025

Ecommerce platforms can use the same technology to suggest products that align with a customers previous purchases and browsing behavior. This level of personalization not only enhances the customer experience but also drives higher conversion rates and customer loyalty.

Customer Experience 147

Customer Experience Accounting Promotions Planning 147

Inside Retail

NOVEMBER 28, 2024

He explained how the brand’s new store in Sydney’s QVB building is a space where beauty meets innovation and the values that have defined Clarins for the past seven decades — care, commitment, and community — manifest into an immersive, personalised and exceptional customer experience.

Boutique 246

Boutique Customer Experience Planning Consumer 246

Retail TouchPoints

JANUARY 22, 2025

But I just did a workshop with a client where we had marketing, communications, operations, a dedicated CX (customer experience) person that we partnered with, and even digital providing representation.

Customer Experience 317

Customer Experience Promotions Visual Merchandising Marketing 317

Inside Retail

DECEMBER 16, 2024

Last year the Zonzo Limoncello Spritz launched in-store and we sold 962 bottles the week of Christmas and this year with cherries being at a more affordable price point than they were last year, we are planning that they will be on everyones shopping list. PL: December is our busiest month, and preparation starts months in advance.

Supermarket 246

Supermarket Department Stores Shopping Planning 246