Retail TouchPoints

JULY 24, 2024

Today, nearly two-thirds of adult consumers globally use digital payments, and by 2027, digital revenue is predicted to exceed $14.9 But this growth also has made retailers’ digital payment processes a target for credit card fraud, online payment fraud, identity theft and account takeovers.

Customer Experience 275

Customer Experience Merchant Services Payment Services Consumer 275

Retail TouchPoints

DECEMBER 23, 2024

And while there are many gaming platforms that allow users to tailor their virtual identities, Roblox has become a major sandbox for brands across categories to test digital goods, creating major opportunities for them to drive brand immersion, loyalty and real-life conversions. Beauty Photo credit: E.l.f. Beauty E.l.f.

Payment Services 278

Payment Services Fashion Accessories Kiosk 278

Retail TouchPoints

DECEMBER 31, 2024

Customers today want consistent, personalized experiences across channels with multiple payment options and faster refunds. They also expect products to be available where, how and when they want them, which is only possible through a truly omnichannel approach on a single technology platform.

Returns 311

Returns Payment Services Shipping Fulfillment 311

Retail TouchPoints

MARCH 7, 2025

Not only do discounts tend to de-value a product in a customers mind , they also train the customer to expect that lower price. Even as a discount helps a business move product, its also cutting into sales revenue and margins. And they dont really provide the best value for the service provider or the customer.

Payment Services 262

Payment Services Promotions Checkout Planning 262

Retail TouchPoints

NOVEMBER 29, 2024

Indonesian platforms like Tokopedia and Bukalapak in particular exploit that country’s large, tech-savvy “Gen Next” cohort. Promotional efforts such as coupons and discounts work well in social commerce, too, as do flexible payment terms. That means less customer data coming to you. influencer).

Social Commerce 278

Social Commerce Beauty and Health Payment Services Consumer 278

Retail TouchPoints

APRIL 25, 2025

Retail businesses are no longer self-enclosed entities where everything revolves around a checkout and some inventory management software. A strong network infrastructure supports everything from payment processing and inventory management to customer engagement and security, ensuring business continuity and long-term growth.

Payment Services 147

Payment Services Inventory Management Checkout Store Layout 147

Retail TouchPoints

DECEMBER 18, 2024

Clarks decided to use the opportunity to shift to a MACH (microservices, API-first, cloud-native and headless) platform. You can’t have an ecommerce platform without the order management side, so all of that came into my space, said Neighbour. That’s part of that seamless journey that we can now offer our customers.

Payment Services 262

Payment Services Checkout Point of Sale Management 262

Retail TouchPoints

APRIL 7, 2025

3D Secure (3DS) is an additional layer of cardholder security and authentication for online card transactions, and more and more large retailers are wanting to add it into their payments process. However, 3DS places more risk on and less revenue for card issuers, driving their hesitation in wanting to use it in the U.S.

Payment Services 162

Payment Services Checkout Consumer Accounting 162

Retail TouchPoints

APRIL 12, 2021

The specialty athletic retailer has partnered with FreedomPay to deploy its Next Level Commerce platform across its domestic store network, giving customers the option to pay via contactless payment methods and digital wallets including PayPal/Venmo.

Payment Services 299

Payment Services Checkout Customer Experience 299

Retail TouchPoints

FEBRUARY 9, 2022

retailers will be able to accept contactless customer payments on their Apple iPhones via its new Tap to Pay functionality. Consumers will be able to use their credit and debit cards, Apple Pay or other digital wallets to purchase items, with no additional POS hardware or payment terminal required to complete transactions.

Payment Services 299

Payment Services Point of Sale Checkout Consumer 299

Retail TouchPoints

JULY 2, 2024

Chargebacks occur when funds are withdrawn from a merchant’s account due to a customer dispute. They can severely impact revenue and tarnish a merchant’s reputation. On top of this, using account updater services can prevent declines due to outdated payment information, reducing related chargebacks.

Merchant Services 279

Merchant Services Payment Services Accounting Management 279

Retail TouchPoints

MARCH 30, 2022

From the large spike of social platform users and increased time spent online to measurement fluctuations, everyone has developed new behaviors and preferences within the social space. 2020’s lockdowns forced brands to get creative with their digital presence as well as how they service their customers. The primary solution?

Social Commerce 324

Social Commerce Payment Services Checkout Shopping 324

Retail TouchPoints

NOVEMBER 5, 2024

That said, guest checkout is a band-aid solution for new potential customers who don’t want to create an account and for returning customers who can’t remember their account details. Rishi Bhargava is Co-founder at Descope , a developer-first authentication and user management platform.

Payment Services 298

Payment Services Customer Retention Accounting Checkout 298

Retail TouchPoints

MARCH 12, 2025

Now, with the Federal Trade Commission’s recent finalization of the “Negative Option Rule,” businesses offering recurring billing face a pivotal moment that demands both operational changes and fresh thinking about customer retention. You can build sustainable recurring revenue in this new regulatory environment.

Payment Services 179

Payment Services Customer Retention Customer Experience Marketing 179

Retail TouchPoints

JANUARY 29, 2025

With our restructuring process now behind us, we have renewed energy and excitement to deliver for our customers, said Satish Malhotra, CEO and President of The Container Store in a statement.

Payment Services 232

Payment Services Specialty Retailers Finance Customer Experience 232

Retail TouchPoints

SEPTEMBER 26, 2023

Mercedes-Benz owners in Germany can now start the fueling process directly from their vehicle and pay digitally by fingerprint with a new native in-car payment service, developed in partnership with Mastercard. An invoice is then sent to the customer by email.

Payment Services 264

Payment Services ATS Checkout Customer Experience 264

Retail TouchPoints

FEBRUARY 3, 2023

Here are ways SMBs can create new revenue-increasing opportunities, maneuver through tricky market conditions and grow their online business throughout 2023. Create a Seamless, Positive Experience for Online Customers Make it easy for buyers to understand the products. Be mobile-friendly.

Merchant Services 286

Merchant Services Payment Services Marketing Drop-Shipping 286

Inside Retail

MARCH 25, 2024

In an era of fierce competition to attract consumers’ tightening budgets, customer experience has become the key edge retailers can deploy to stand above the competition. The best-in-class checkout tools can be used at permanent shops, pop-up stores, or events and staff can take payments with the confidence of 99.9

Customer Experience 243

Customer Experience Merchant Services Checkout Payment Services 243

Inside Retail

NOVEMBER 15, 2021

Payment flexibility has been commonplace in B2C transactions for many years, and now, emerging payment technology is making this possible for B2B trade. Why should your business provide payment plans to business customers? Utilising the power of automated technology to provide flexible B2B payment plans.

Payment Services 264

Payment Services Planning Finance Accounting 264

Retail TouchPoints

FEBRUARY 25, 2025

Clean, validated address data is an essential business asset that drives a smoother customer experience, reduces operational costs and minimizes errors. This seamless data integration reduces costs and enhances customer service, supporting accurate, efficient order delivery.

Merchant Services 179

Merchant Services Payment Services Supply Chain Management Shipping 179

Retail TouchPoints

DECEMBER 7, 2022

Overseeing an e-commerce platform for one of the world’s largest technology companies is no simple task. At the heart of it is ensuring that every enterprise we support can provide its customers with the best digital experience possible, wherever they are in the world. That’s what creates an exceptional customer experience.

Customer Experience 317

Customer Experience Payment Services Checkout ATS 317

Retail TouchPoints

JULY 19, 2024

Reshop , a platform that provides instant refunds (not store credit) to shoppers returning items from participating retailers, has debuted with retailer partners including Steve Madden and Alo Yoga. With Reshop, customers can receive instant refunds — offering them greater flexibility, control and confidence to shop again right away.

Returns 263

Returns Merchant Services Payment Services Fashion 263

Retail Focus

APRIL 8, 2025

Major retailers like M&S and ASDA are no longer mere outlets; they have developed applications that not only make it convenient to buy things but also create an all-encompassing shopping experience that combines convenience with personalization. These retail giants understand that an app is far more than a mere transaction platform.

Payment Services 130

Payment Services Inventory Management Consumer Customer Experience 130

Retail TouchPoints

MAY 24, 2024

To create a competitive experience, the back end of a merchant’s in-store and online business needs to be unified, ultimately creating a front-end experience that is consistent and cohesive.

Merchant Services 264

Merchant Services Payment Services Fulfillment Checkout 264

Retail TouchPoints

NOVEMBER 12, 2024

Iconic British department store Harrods has partnered with the Global-e international ecommerce platform to improve its online operations in more than 200 markets worldwide and offer customers elevated, localized shopping experiences.

Payment Services 147

Payment Services Department Stores Shipping Customer Experience 147

Retail TouchPoints

OCTOBER 30, 2024

Managing Endpoint Devices Doesn’t Have to be this Hard As a retailer, your investments in a modern customer experience shouldn’t result in added risk to your IT environment. The majority of employees are using at least four endpoint devices per day, offering attackers more opportunities and threat vectors to exploit.

Payment Services 269

Payment Services Kiosk Customer Experience Management 269

Retail TouchPoints

APRIL 24, 2025

Last year, meal delivery platform Grubhub entered the increasingly crowded commerce media arena with the debut of Grubhub Ads , developed in partnership with Koddi. Additionally, Grubhub itself has seen a 20% increase in ad click-through rates and a 6% increase in revenue. Merchant view of the Grubhub Ads platform.

Merchant Services 147

Merchant Services Advertising ATS Payment Services 147

Inside Retail

APRIL 8, 2025

In a rush to create a shopping environment that wows customers and entices them to spend, many retailers overlook the payment process’s impact on the overall customer experience. Retailers overlook that the payment experience can be their last memory of the store and influence their decision to return or not.

Payment Services 130

Payment Services Customer Experience Inventory Management Consumer 130

Retail TouchPoints

JANUARY 2, 2025

Walmart, Capital One End Contentious Credit Card Partnership (May 28, 2024) Retailers sought to take more control over their payment processes while expanding checkout options such as buy now, pay later (BNPL) , while Ebay debuted a Business Cash Advance offering that gives its sellers quick access to revenue-based loans.

Payment Services 278

Payment Services Checkout Wholesale Consumer 278

Retail TouchPoints

JULY 13, 2023

The challenging economic environment, intense regulatory pressure and ever-present threat of fraud are creating a perfect storm that’s sweeping across the global payments landscape. For many banks, neobanks and non-financial businesses coming up against new risks and obstacles to growth, there is a golden opportunity right in front of them.

Merchant Services 246

Merchant Services Payment Services Finance Management 246

Retail TouchPoints

DECEMBER 22, 2021

The SaaS platform uses AI to support more than 400 brands in industries including retail, financial services, travel and restaurants. Retailers including GlassesUSA.com have used the Dynamic Yield platform to enhance product discovery processes with dynamic recommendations.

Merchant Services 276

Merchant Services Payment Services Consumer Marketing 276

Retail TouchPoints

JANUARY 24, 2023

Walmart has launched a new ecommerce site and customer experience designed specifically for small-and medium-sized businesses (SMBs) and nonprofits. The aim of the Walmart Business platform is to “remove complexity in purchasing, lower costs and give our customers more opportunities to serve their customers and communities.”

Payment Services 278

Payment Services Checkout Shipping Customer Experience 278

Retail TouchPoints

FEBRUARY 8, 2024

Platforms such as ITV’s Matchmaker and Channel 4’s BRANDM4TCH are leading the way on this front. Media owners aren’t just providing a platform for advertisers. Broadcasters then could look to get more out of their product by extending the customer experience beyond the TV show. But the advertising industry moves fast.

Payment Services 312

Payment Services Advertising Customer Experience Consumer 312

Retail TouchPoints

OCTOBER 21, 2021

The payments provider has worked to stay at the cutting edge of relevant trends, including the buy now, pay later (BNPL) services that are currently experiencing massive growth and are expected to surge during the holidays. The payments platform acquired deal-finding platform Honey Science Corp.

Merchant Services 288

Merchant Services Payment Services Social Commerce Consumer 288

Inside Retail

JULY 26, 2021

Whether responding to a transactional survey, sharing an experience in a group chat (or Zoom), leaving a public Google review, or streaming a live unboxing of your product on TikTok – customers are advocating for or detracting from your brand in new and countless ways. Customer journey disruption is here to stay.

Customer Experience 246

Customer Experience Planning Payment Services Kiosk 246

Retail TouchPoints

OCTOBER 11, 2023

Gem Shopping Network (GSN ) has carved a unique space in the shoppable media market: Its primary business is still conducted via linear television, akin to the Home Shopping Network and QVC, but it also is growing significantly through connected TV (CTV) and streaming platforms like Apple TV, Roku and YouTube.

Jewelry 264

Jewelry Payment Services Consumer Shopping 264

Inside Retail

FEBRUARY 27, 2025

Digital shopping habits are now firmly embedded, and this means that brands that fail to adapt risk being left behind. To capitalise on this shift, brands need to own their customer relationships by investing in identity resolution technology that enables personalised email and SMS marketing.

Consumer 130

Consumer Checkout Shipping Promotions 130