Customer Experience Payment Services Visual Merchandising 
Retail TouchPoints
OCTOBER 27, 2024
They’ve been shaped/scarred by not one but two global economic traumas — the Great Recession of 2008-2009 and the COVID pandemic — and they’ve grown up with social media playing an increasingly large (and loud) role in shaping culture, including how these consumers shop, research and purchase products and services.
Retail Focus
FEBRUARY 6, 2023
To meet the needs of the industry, EuroShop 2023 has been structured into eight clear experience dimensions, providing an even more visitor-oriented offering, synergies between different dimensions, and more hall space for strongly growing areas such as retail technology or refrigeration. Food Service Equipment will be displayed in Hall 14.
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Retail TouchPoints
FEBRUARY 9, 2022
Shoppers are focusing less on loyalty and more on their experience, with half of them saying they would switch to a new brand after just one bad customer service interaction. However, if customer service is excellent, 78% of consumers will do business with a company again, even after a mistake.
Retail TouchPoints
FEBRUARY 16, 2024
“At Starbucks, we have challenged ourselves to imagine what’s possible when we take a closer look at the many ways our partners and customers interact with us and experience our stores every day,” said Katie Young, SVP of Store Operations at Starbucks in a statement.
Retail TouchPoints
FEBRUARY 21, 2024
“Our mission is to transform spaces that have traditionally been kind of an afterthought and turn them into beautiful, customer-centric and revenue-generating spaces, ” Kloor said in an interview with Retail TouchPoints. Design concepts and even merchandise assortments are further customized based on the facility’s geographic location.
Retail TouchPoints
JUNE 21, 2022
At the checkout counter, payments may be processed via Amazon One , the company’s contactless, hover-enacted palm-identification technology. Customers may also pay using an existing credit card that is connected to an Amazon account by scanning the In-Store Code within the Amazon Shopping app.
A1 Retail
APRIL 13, 2022
The awards programme celebrates innovation and technological advancement that will revolutionise retailers’ operations. Blending off-line and on-line buying journeys seamlessly on one unified commerce platform, it enhances customer experience and ensures retailers never miss a sale.
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